Customer Success Story

Manchester United

Manchester United has developed a fully integrated partnership with TeamViewer to enhance digital support for fans.

Sam Kelleher, Head of Ticketing & Memberships

An advantage to the TeamViewer Engage software is that it’s quick and easy to implement, customizable to match with our website and easy to use.

In response to Covid-19, like many businesses, Manchester United had to accelerate digital transformation.
Recognizing that supporters have varying levels of digital experience and capabilities, there was a need to provide better online support to fans, including:


  • Replacing ticketing platform
  • Moving to digital ticketing & virtual fulfilment
  • Enabling online self-service


TeamViewer Engage has allowed Manchester United to provide a vastly improved supporter experience, allowing a better understanding of online supporter service requests, enabling to directly guide a customer through their ticketing purchase as if they were in the same room.

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