GÖPPINGEN, Germany – June 8, 2026 – TeamViewer today announced it has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools for the third consecutive year. Named a Leader in every edition since the report's inception, TeamViewer has set out the strategy to drive a shift in the category from dashboards and telemetry to proactive, AI-driven resolution at enterprise scale.
TeamViewer ONE, the company's unified IT management platform, integrates DEX, remote support, and endpoint management on a single data and AI foundation. It closes the loop between observing an issue and remediating it, increasingly autonomously, across the entire IT estate. The unique combination of capabilities and proprietary data gives TeamViewer a structural advantage to deliver Autonomous Endpoint Management (AEM).
In the past year, TeamViewer significantly expanded what IT teams can do with DEX, making it faster to detect problems, easier to automate fixes, and smarter about preventing issues from recurring. AI is now central to how the platform works: Tia, TeamViewer's intelligent agent, guides IT teams through in-session troubleshooting, generates scripts on demand, and supports multi-step remediation without requiring manual intervention at every step. The result is less time firefighting and more time spent on work that matters.
"DEX today is how enterprises keep employees productive and IT operations efficient at scale. TeamViewer customers see that value every day in less firefighting, faster resolution, and measurable reduction of digital friction. In our opinion, being named a Gartner Leader for the third consecutive year is strong validation of our commitment to evolve DEX into a key pillar of Autonomous Endpoint Management. That is the direction we are taking the category," said Mei Dent, Chief Product and Technology Officer, TeamViewer.
At the Gartner Digital Workplace Summit 2026 in London, TeamViewer presented AI-powered scripting for Tia (TeamViewer Intelligent Agent), enabling IT teams to turn successfully resolved support sessions into ready-to-run automations. The capability signals strong progress on TeamViewer's innovation roadmap toward Autonomous Endpoint Management.
Gartner, Magic Quadrant™ for Digital Employee Experience Tools, Dan Wilson, Stuart Downes, Robin Milton-Schonemann, 08, June, 2026
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