TeamViewer

TeamViewer
エンドユーザー・ライセンス契約書

エンドユーザー・ライセンス契約書の原本は、ドイツ語で作成されています。ドイツ、オーストリア及びスイス国内においては、ドイツ語版が英語版に優先します。その他全ての国においては、英語版が優先します。その他全ての翻訳は、より良い理解を得るためにのみ役立つものとします。

A.

本EULA(以下に定義されます。)の第I部に一般条項が記載され、第II部は、本ソフトウェアを使用するための一時的な、すなわち、定期又はサブスクリプション方式のライセンス(以下「サブスクリプション」といいます。)に適用され、第III部は永久的な本ソフトウェアのライセンス(以下「永久ライセンス」といいます。)に適用され、第IV部は本ソフトウェアの無償バージョン(以下「フリーミアム・ソフトウェア」といいます。)に適用されます。

第I部
一般条項

1. 契約の一般的内容

1.1. 当事者及び主題

本エンドユーザー・ライセンス契約書(以下「本EULA」といいます。)の規定は、Jahnstr. 30, 73037 Göppingen, Germanyに所在するTeamViewer GmbH(以下「TeamViewer」といいます。)とその顧客(以下「本顧客」といいます。)との間の、TeamViewerによるTeamViewerの特定のソフトウェアについてのライセンス供与及びTeamViewerによる特定のサービスの提供に関する関係に適用されるものとします。従って、本EULAの条件に基づき、TeamViewerは、(i)本顧客のコンピュータにインストールされ、又はウェブ・ブラウザを通じてアクセス及び使用される特定のソフトウェア、並びにコンピュータの遠隔保守、映像に基づく遠隔支援、及び多様な機能を含むオンライン会議の実施を可能にするモバイル端末(例えば、iOS、Android)のアプリ(総称して以下「本ソフトウェア」といいます。)、(ii)本ソフトウェアの使用に関連する暗号化接続(ハンドシェイク)の確立及びデータ・パケットの転送(ルーティング)のためのサーバー(以下「サーバー・サービス」といいます。)、並びに(iii)関連するサポート・サービス(以下「サポート・サービス」といいます。)を本顧客に提供することができます。サーバー・サービス及びサポート・サービスは、本契約において以下総称して「本サービス」と呼びます。

1.2. サブスクリプション及び永久的ライセンスに関する契約の締結及び内容

本EULAに基づくサブスクリプション及び本ソフトウェアの永久ライセンスに関する有償契約は、(i)本顧客がTeamViewerのウェブサイト(www.teamviewer.com)でウェブ上の発注手続きを完了し、本EULAを受諾した上で最終的に「購入」、「注文」、「申込」又は同様の名前のボタンをクリックした場合、又は(ii)本顧客及びTeamViewerが本EULAを参照する発注書に署名した場合、又は(iii)本顧客が電話で発注し、本EULAを添付した注文請書を電子メールで受け取った場合に、成立するものとします。契約に関する詳細(例えば、選択された本ソフトウェア、機能の範囲、価格、期間、本サービスなど)は、発注の過程でTeamViewerが提供する仕様から本顧客が選択したオプションに、又は発注書(以下全て一貫して「本注文書」といい、本EULA及び本注文書を併せて以下「有償契約」といいます。)にそれぞれ定められます。

1.3. フリーミアム・ソフトウェア契約の締結及び内容

本EULAに基づく無償契約も、TeamViewerと本顧客との間で、本顧客がフリーミアム・ソフトウェアをダウンロードし、本EULAを受諾した上で使用の種類を設定し、フリーミアム・ソフトウェアをインストールした場合に、成立するものとします(以下「フリーミアム契約」といい、フリーミアム契約又は有償契約を以下「本契約」といいます)。

1.4. 試用

有償契約を締結する前に、TeamViewerは、定められた試用期間中に、本ソフトウェア及びサーバー・サービスの試用の機会を本顧客に提供することができます(以下「試用」といいます。)。TeamViewerはまた、本顧客がフリーミアム・ソフトウェアをインストールし、本ソフトウェアの使用が(少なくとも部分的に)商用目的であることを宣言した場合、限定的な試用ライセンスを本顧客に提供します。いかなる試用にも、本EULAが適用されるものとします。

1.5. 逸脱する規定の不存在

全ての注文書を含む本契約は、本EULAの主題に関する両当事者間の合意の全部を含むものであり、それに関する両当事者間の全ての提案、了解事項、表明、保証、誓約及びその他の連絡(書面であるか、又は口頭であるかを問いません。)に取って代わり、両当事者並びにそれらの許可された承継人及び譲受人を拘束します。本顧客の発注書又は類似の文書に記載される矛盾する又は相反する条件は、TeamViewerが当該条件を書面により明示的に承認しない限り、一切効力を有しません。この明示的な承認の要求は、TeamViewerが本顧客の一般的契約条項を知りながら、明示的に異議を申し立てることなく本ソフトウェア又は本サービスを本顧客に提供する場合であるか否かにかかわらず、いかなる場合にも適用されます。

1.6. 電子商取引義務

電子商取引契約の場合におけるTeamViewerの一定の義務を定めるドイツ民法典(以下「BGB」といいます。)第312i条第1項第1、2及び3号並びに第312i条第1項第2文は、適用されません。

1.7. 試験期間

本注文書が試験期間を規定する場合、本顧客は、有償契約締結後7暦日以内に本ソフトウェアの有償契約(及びその注文書)を解除することができます。そのような場合、本顧客は、試験期間の対象となる該当する本ソフトウェアについてTeamViewerに支払われた前払い未使用料金(もしあれば)の払い戻しを受けるものとします。

2. 本ソフトウェアの製品仕様、アクティベーション及びライフサイクル

2.1. 製品仕様

本ソフトウェアの機能及び本サービスの説明は、TeamViewerのウェブ店舗で入手可能な製品説明及び該当する本注文書(以下「製品仕様」といいます。)に記載及び説明されています。製品仕様のみが、契約上合意された本ソフトウェア及び本サービスの品質及び特徴に関連性を有するものであり、TeamViewerのその他の口頭又は書面による声明は、関連性を有しないものとします。TeamViewerによって提供される本ソフトウェア又は本サービスの一部の特徴及び機能は、特定の第三者製品及びサービスを含むこと、又はそれらに依存することがありますが、それらの全ては、当該第三者によって変更されることがあります。従って、かかる特徴及び機能は、TeamViewerによって修正又は制限されることがあります。

2.2. 保証の不存在

疑義がある場合、TeamViewerが行う品質又は特徴に関する保証は、書面(署名を含みます。)によりなされ、「保証」と表示されている場合に限り、保証として解釈されるものとします。

2.3. 本ソフトウェアの提供、インストール及び設定

TeamViewerは、電子的ダウンロードのために、本顧客に本ソフトウェアを提供するものとします。本顧客は、本ソフトウェアのインストール及び設定に単独で責任を負うものとします。TeamViewerは、インストール又は設定に一切責任を負いません。

2.4. サブスクリプション又は永久的ライセンスのアクティベーション

サブスクリプション又は永久ライセンスの本注文書に記入した後、本顧客は、(i)ライセンス・キー、又は(ii)ライセンスのアクティベーションのためのアクティベーション・リンクを受信するものとします。一旦、ライセンス・キーが入力又は有効化されると、本顧客は、本契約に従った使用権及び機能を利用できるものとします。

2.5. ソフトウェア・ライフサイクル・ポリシー

本ソフトウェアの使用は、こちらでダウンロードできるTeamViewerのソフトウェア・ライフサイクル・ポリシーに従うものとします。

3. 本ソフトウェアの使用権

3.1. 非独占的使用権

TeamViewerは、ここに本顧客に対して、本注文書及び/又は本EULAに定める使用範囲内で、本顧客のコンピュータに本ソフトウェアをインストールし、稼動させ、使用するための非独占的、全世界的(適用される輸出規制に従うものとし、本顧客が発注の過程で特定の地域においてのみライセンスを使用する限定的権利を明示的に付与される場合を除きます。)、譲渡不能かつサブライセンス供与不能の権利を付与します。前記にかかわらず、本顧客は、適用される本ソフトウェアの機能の範囲(チャネル・グルーピング)に従い、本ソフトウェアについてサブライセンスを供与する権利を有するものとします。

3.2. 使用期間

サブスクリプションの場合、本契約に基づき付与される使用権は、時間的に、適用ある本注文書(下記第13条参照)に定める期間に限られるものとします。

3.3. 本ソフトウェアの有料ライセンスの使用範囲

サブスクリプション及び永久的本ソフトウェアの有料ライセンス(サブスクリプション及び永久ライセンス)は、企業/事業者消費者利用できま。付与される権利の範囲及び許容される使用範囲(例えば、チャネル)は、本契約に記載されるものとします。本顧客が本ソフトウェアを商用で使用する権利を取得した場合、本顧客は、本ソフトウェアを本顧客自身の取引もしくは職業又は本顧客の関連会社の取引もしくは職業のために使用する権利を有します。上記の目的において、「関連会社」とは、直接的であるか、又は間接的であるかを問わず、本顧客を支配し、本顧客に支配され又は本顧客と共同支配下にあるその他の者をいい、子会社、親会社及び姉妹会社を含みます。

3.4. フリーミアム・ソフトウェアの使用範囲

フリーミアム・ソフトウェアの使用は、本顧客自身の、私的かつ非営利目的(例えば、配偶者/パートナーのための無償コンピュータ・サポート)のためにのみ認められます。本顧客自身の取引や職業の遂行のためのフリーミアム・ソフトウェアの使用、又は本顧客が直接的又は間接的に報酬を受け取る目的での使用(例えば、同僚との共同作業、本顧客のソフトウェアを購入した第三者に提供される無償サポート)は、私的使用には該当しません。

3.5. 不正使用

契約上合意された使用範囲を超える本ソフトウェアの使用は、明示的に禁止されています。

3.6. ソース・コード

付与される使用権には、本ソフトウェアのソース・コードに対する権利は含まれないものとします。

3.7. 禁止される使用

本EULAに従って付与される権利は、以下の行為をすることを含まず、本顧客はかかる行為をすることができず、第三者にかかる行為を許すことができません。(i)本EULAの条件を強制することを目的とするか、強制する効果がある本ソフトウェアの技術的手段を回避しようとすること、(ii)リバース・エンジニアリングその他の方法により、本ソフトウェアのソース・コード又はオブジェクト・コードの修正、二次的著作物の作成、翻訳、逆コンパイル、作成又は作成の試みをすること、(iii)いかなる状況の下であるかを問わず、本ソフトウェアを、直接的又は間接的に、コンピュータ・サービス事業又はサービス・ビューローにおいて、又はレンタルもしくは商業的タイムシェアリングの取決めの下で使用すること、(iv)本ソフトウェアの複製物又は関連するデータ、マニュアル、ドキュメンテーションもしくはその他の資料上の著作権、営業秘密、秘密情報、商標、サービス・マークもしくはその他の財産権の表示、シリアル・ナンバー、通知、説明文もしくは類似するものを削除し、変更し又は不明瞭にすること、(v)第3.1条第2文に従い本ソフトウェアのサブライセンスを供与する権利を超えて、本ソフトウェアを販売し、売却し、貸与し、賃貸し、リースしもしくはその他頒布し、又はこれを第三者に与えもしくは提供すること、(vi)本契約に別段の明示的な定めがある場合を除き、本ソフトウェアに関する権利を譲渡し、サブライセンスを供与し、その他移転すること。
本規定は、本顧客が法律上有する権利、特にドイツ著作権法(UrhG)第69e条に基づく権利に、影響を及ぼさないものとします。

3.8. 権利の留保

両当事者の間では、TeamViewerは、本ソフトウェア(及びTeamViewerにより提供されるその新たなバージョン)並びに本ソフトウェアの全ての複製物、変更及び二次的著作物に関する全ての権利、権原及び権益(全ての特許権、著作権、営業秘密、商標及びその他の財産権又は知的財産権を含むが、これらに限られません。)を留保します。

3.9. 利用分析、監査権及び自己申告

TeamViewerは、セキュリティー上の理由、並びに製品改良、ライセンス監査及び/又は販売目的のために、本顧客による本ソフトウェア及び本サービスの利用を分析することができます。そのために、TeamViewerは、単独の裁量で、本顧客の使用形態が表示された使用目的に沿っているか否か、そして選択されたライセンスの種類に沿っているか否かを評価し、本顧客が契約上合意された使用範囲を超過しているか否かを検出するため、本ソフトウェア及び本サーバー・サービスの機能に関する技術的措置を実施することができます。また、TeamViewerは、本顧客に対し、その実際の使用範囲及び/又は使用形態に関する自己申告を提出することをいつでも要求することができます。

4. TeamViewerが提供するサービス

4.1. サーバー・サービス

本ソフトウェアの異なるユーザー間の暗号化された遠隔通信接続を確立するために、本ソフトウェアは、TeamViewerのサーバーと通信しなければなりません(いわゆる「ハンドシェイク」)。さらに、セッション(例えば、オンライン・ミーティングやリモート・メンテナンス)という状況においてデータ転送のために暗号化されたデータパケットがTeamViewerのサーバーによって転送されること(いわゆる「ルーティング」)が必要となる可能性があります。そのようなハンドシェイク及びルーティングは、TeamViewerのサーバー・サービスに関連して利用可能です。
TeamViewerは、本EULAに定める条件に従い本顧客にサーバー・サービスを提供します。本ソフトウェアの異なるユーザー間の中断及び待ち時間のないエンドツーエンド接続を保護することは、サーバー・サービスの一部ではありません。本顧客は、サーバー・サービスが、技術的困難により、又は、TeamViewerの合理的な支配の及ばない原因により、時に、利用不能となるか、又は、待ち時間が生じる可能性があることを確認します。さらに、本顧客は、本ソフトウェアの様々なユーザー間のエンドツーエンド接続が、本顧客のデータ・センターへのインターネット接続並びに本顧客による(第7.3条に基づく)本ソフトウェアのシステム要件に従ったハードウェア及びソフトウェア(例えば、PC、オペレーティング・システム)の使用に依存することを確認します。これらは全て、TeamViewerが提供するサービスに含まれないものとし、本顧客の責任とします。各々の費用は本顧客が負担するものとします。

4.2. サポート・サービス

サポート・サービスに関するTeamViewerの唯一の義務は、当該サポート・サービスに対して本顧客が全額の支払をすることを条件として、本注文書に規定されかつ記載される具体的なサポート・サービス(もしあれば)を提供することです。本規定は、本顧客の法定の保証請求権に影響を及ぼさないものとします。

5. ドキュメンテーション、リリース、バージョン、インタフェース、会議番号

5.1. ドキュメンテーション

TeamViewerは、ドイツ語及び英語で、オンラインで検索可能なPDFマニュアルを提供します。TeamViewerは、TeamViewerの単独の裁量で、任意でその他の言語を提供することがあります。 文書はこちらで入手可能です。両当事者の間では、TeamViewerは、当該ドキュメンテーション並びにその全ての複製物、変更及び二次的著作物に関する全ての権利、権原及び権益(全ての特許権、著作権、営業秘密、商標及びその他の財産権又は知的財産権を含むが、これらに限られません。)を留保します。

5.2. マイナー・リリース

TeamViewerは、その単独の裁量で、ダウンロード用の本ソフトウェアのマイナー・リリース(以下「マイナー・リリース」といいます。)の提供を選択することがあります。マイナー・リリースを含む新たな本ソフトウェアのバージョン(以下「マイナー・リリース・バージョン」といいます。)は、TeamViewerがその単独の裁量で、メイン・バージョン・ナンバーの後ろに続く数を変更することにより(例えば、バージョンXX.1、XX.2)、示すことがあります。マイナー・リリース・バージョンには、誤謬の訂正、セキュリティ・パッチ及び機能の軽微な改善(例えば、プログラム実行スピードの最適化)が含まれることがあります。TeamViewerは、本ソフトウェアのマイナー・リリース・バージョンを提供する義務を負いません。但し、TeamViewerが、本ソフトウェアのマイナー・リリース・バージョンを提供することを選択した場合、いずれの本顧客も、合理的に実行可能な限り速やかに、自己の費用負担で、本ソフトウェアのその時点で最新のマイナー・リリース・バージョンに本ソフトウェアをアップデートすることを、参加義務(Mitwirkungsobliegheit)として、義務付けられるものとします。本ソフトウェアに適用される本EULAに定める全ての使用権は、マイナー・リリースにも適用されるものとします。

5.3. メジャー・リリース

TeamViewerはまた、その単独の裁量で、ダウンロード用の、通常、本ソフトウェアの機能のより広範な変更を含む本ソフトウェアのメジャー・リリース(以下「メジャー・リリース」といい、「マイナー・リリース」及び「メジャー・リリース」の双方を「リリース」といいます。)を提供することを選択することがあります。メジャー・リリースを含む新たな本ソフトウェアのバージョン(以下「メジャー・リリース・バージョン」といい、「マイナー・リリース・バージョン」及び「メジャー・リリース・バージョン」の双方を「バージョン」といいます。)は、TeamViewerがその単独の裁量で、メイン・バージョン・ナンバーを変更することにより(例えば、バージョンXX、YY)、示すことがあります。TeamViewerは、本ソフトウェアのメジャー・リリース・バージョンを提供する義務を負いません。TeamViewerが本ソフトウェアのメジャー・リリース・バージョンを提供することを選択した場合、永久ライセンスの本顧客に対し、当該新規メジャー・リリース・バージョンの使用に関し追加料金の支払を要求することができます。サブスクリプション・ライセンス及びフリーミアム・ソフトウェアの本顧客は、合理的に実行可能な限り速やかに、新規メジャー・リリース・バージョンにアップグレードすることを、参加義務(Mitwirkungsobliegheit)として、義務付けられるものとします。本ソフトウェアに適用される本EULAに定める全ての使用権は、メジャー・リリースにも適用されるものとします。

5.4. プログラミング・インタフェース

本ソフトウェア又はサーバー・サービスは、本ソフトウェア又はTeamViewerのサーバーと通信することができる第三者又は本顧客のアプリケーション(以下「第三者ソフトウェア」といいます。)を含むことのある、プログラミング・インターフェース又はその他のソフトウェア・インターフェース(以下「API」といいます。)を提供することがあります。TeamViewerは、本顧客に対して何らの義務又は責任を負うことなく、いつでもAPIを変更し又は停止することができます。第三者ソフトウェアについては、そのそれぞれの提供者が責任を負うものとします。本契約の規定は、当該第三者ソフトウェアには適用されず、TeamViewerは、第三者ソフトウェアにつき一切責任を負いません。

5.5. 電話会議番号

TeamViewerが、そのサービスに関連して、本ソフトウェアの音声会議機能の代替としてダイヤル・イン用の電話会議番号を提供する場合、それぞれの電気通信サービスの提供業者(TeamViewerではありません。)が各番号の電話接続の所有者となります。電話会議番号の使用は、別途料金の対象となり、本契約に基づくユーザー料金に含まれません。該当する場合、請求は、参加者の電話提供業者により行われるものとします。

6. 本ソフトウェア又は本サービスの変更

TeamViewerは、正当な理由により、アップデート及び/又はリリースを通じ、本ソフトウェア及びサーバー・サービス(システム要件を含みます。)を変更することができます。かかる正当な理由は、特に、(i)適用される法律により要求される必要な変更、(ii)適用される技術フレームワーク条件の変更(新しい暗号化基準)、又は(iii)システム・セキュリティの保護のために変更が必要な場合に存在するものとします。

7. 本顧客の義務

7.1. 適法な使用

本顧客は、本契約の規定に従い、また当該使用に適用される法令に従ってのみ、本ソフトウェア及びサーバー・サービスを使用するものとし、当該使用に関連して第三者の権利を侵害しないものとします。本ソフトウェア及びサーバー・サービスを使用する場合、本顧客は、特に、適用される全てのデータ保護及び輸出管理規定を遵守します。

7.2. 輸出規制及び経済制裁

本顧客は、本ソフトウェア及び関連技術データ並びに本サービス(総称して以下「本管理技術」といいます。)が、ドイツ、欧州連合米国の輸入及び輸出規制並びに経済制裁法、特に米国輸出管理規則(EAR)並びに本管理技術が輸入又は再輸出される国の法律の対象であることを確認します。本顧客は、関連する全ての法律を遵守することに同意し、本管理技術を、ドイツ、欧州米国の法律に違反して、又は輸出許可もしくはその他の政府の承認が必要な、制限の対象である国、主体又は人に対して、輸出、再輸出、又は移転しないものとします。本顧客は、さらに、化学兵器、生物兵器、もしくは核兵器、又は当該兵器を運搬する能力を有するミサイル、小型無人機もしくは宇宙打ち上げロケットに関連した使用のために本管理技術を輸出、移転、又は売却しないことに同意します。

本顧客は、自らが(i)制限当事者(以下に定義されます。)ではなく、(ii)適用される制裁(以下に定義されます。)の違反をもたらす可能性のある取引、活動又は行為に現在従事していないことを表明し、また直接的であるか間接的であるかを問わず、いかなる制限当事者に対しても、又は制限当事者の利益のためにも、本管理技術を提供しないことを保証します。

第7.2条は、本EULAの規定が、(i)EU規則(EC)2271/1996の違反、当該規則との抵触、もしくは当該規則に基づく責任、又は(ii)ドイツ貿易規則(Außenwirtschaftsverordnung)第7条もしくは類似のボイコット禁止法の違反もしくはそれらとの抵触をもたらさない範囲においてのみ、本顧客に適用されるものとします。

「制限当事者」とは、(i)制裁リストで指定された者、(ii)制裁地域の政府当局であるか又はその一部である者、(iii)前記のいずれかによって所有又は支配される者、又はそれらに代わって行為する者、(iv)制裁地域に所在する者、制裁地域で組織化される者、もしくは制裁地域に居住する者、もしくは制裁地域から活動する者、又は(v)その他何らかの制裁の対象とされる者をいいます。

「制裁地域」とは、制裁に基づく一般的な輸出、輸入、金融又は投資の禁止の対象となる国又はその他の地域をいいます。

「制裁」とは、米国、EU、国連、ドイツ、又は本管理技術が輸入又は再輸出される国により随時課され、管理又は執行される対テロ法又は輸出管理法に基づく経済制裁又は金融制裁又は通商禁止又はその他の取引活動に対する包括的禁止をいいます。

7.3. システム要件

本顧客のソフトウェア及びハードウェアに関する要件は、マニュアル及び製品仕様に規定されています(第2.1条及び第5.1条参照)。本顧客は、本ソフトウェアの使用前にシステム要件を熟知し、これらのシステム要件に従って本ソフトウェアを使用するものとします。

8. 秘密保持及びデータ保護

8.1. 秘密保持

本ソフトウェア、本サービス並びにTeamViewerが提供する全てのマニュアル、データ、ドキュメンテーション及び他の資料を含むTeamViewerが提供する製品には、秘密情報及び営業秘密を構成する不可欠な要素(アルゴリズム及びロジックなど)が含まれ、TeamViewerの秘密情報とみなされるものとします。本顧客は、TeamViewerの秘密情報を第いかなる三者に開示せず、本契約に基づいてのみTeamViewerの秘密情報を使用します。

8.2. データ保護

TeamViewerは、適用されるデータ保護法を厳守します。TeamViewerは、こちらでダウンロードできる製品プライバシー・ポリシーに記載されるとおり、かつ、当該ポリシーに従い、管理者として本顧客の個人データを収集、処理及び使用します。また、TeamViewerは、Bに記載されるデータ処理契約の諸条件に記載されるとおり、かつ、当該諸条件に従い、本顧客の個人データの処理者として行為します。

機能性並びに本ソフトウェア及び本サービスに関する顧客の経験を向上させるため、非個人的又は匿名のデータが自動的に収集されることがあります。本顧客は、TeamViewerが、当該非個人的又は匿名のデータに関する全ての権利を所有し、開発、診断、是正及びマーケティング又はその他一切の目的にかなっているとみなす方法で当該データを自由に使用できることに同意します。

9. 責任の限定

9.1. 一定の場合における排除

TeamViewerは、以下の場合、法律の規定に従い損害賠償の責任を負うものとします。

(i) 当該損害がTeamViewerの故意又は重大な過失により生じた場合、又は
(ii) 当該損害がTeamViewerの軽微な過失により生じ、かつ、本契約の目的の達成を危うくする義務の違反、又は、そもそもそれが遵守されることによって本契約の適切な履行が可能にとなる義務で、その遵守を本顧客が信頼することのできるものの違反(重大な義務の違反)に起因する場合
TeamViewerの上記を超える責任は、法的根拠にかかわらず、排除されるものとします。ただし、TeamViewerが法律に基づき、特に個人の生命、身体又は健康に対する侵害により、明示的な保証の規定により、瑕疵の詐欺的な隠匿により、又はドイツ製造物責任法の規定により、強制的に責任を負う場合は、この限りではありません。

9.2. 金額の制限

第9.1条第1文(ii)(軽微な過失による重大な義務の違反)の場合、TeamViewerは、この種の契約の場合に典型的に予想できる限定的な損害賠償責任のみを負うものとします。

9.3. フリーミアム・ソフトウェアの場合の責任の制限

フリーミアム・ソフトウェアの提供及び使用中に生じた損害に対するTeamViewerの責任に関しては、第9.1条及び第9.2条とは別に、使用貸借に関する規定(BGB第598条以下)が優先します。すなわち、特に、瑕疵に対するTeamViewerの責任はBGB第600条に従い詐欺に限定されるものとする規定、BGB第599条に基づき責任は故意及び重過失に限定されるものとする規定、BGB第606条に従って短縮された6ヶ月の時効期間が適用されるものとする規定です。

9.4. TeamViewerの従業員及び代理人

第9.1条乃至第9.3条に基づく責任の制限は、TeamViewerの従業員又は代理人に対する請求にも適用されるものとします。

10. 最終条項

10.1. EULAの変更

TeamViewerは、本顧客に4週間以上前に通知することにより、本EULAを修正する権利を有するものとします。本顧客がTeamViewerから当該修正の通知を受け取った後15日以内に、当該修正に対する異議を書面によりTeamViewerに通知しない限り、当該修正は、顧客により受諾されたとみなされます。他方、本顧客が、TeamViewerから当該修正の通知を受け取った後15日以内に、かかる修正に対する異議を書面によりTeamViewerに通知した場合、本契約は、かかる修正が効力を生じることなく、現行条件に基づき継続されるものとします。

10.2. 電子メールによる通信

本契約に別段の規定がない限り、本契約に関連する通知及び宣言は、電子メールで行うこともできます。この目的のために、TeamViewerは、本顧客が登録時又はTeamViewerアカウントに提供した電子メール・アドレスを使用することができます。本顧客は、電子メールを定期的にチェックし、必要に応じて電子メール・アドレスを更新する責任を負うものとします。TeamViewerの連絡先は、こちらで入手できます。

10.3. 準拠法

本契約及びそれに関連する紛争は、国際物品売買契約に関する国際連合条約を除き、ドイツ連邦共和国の法律のみに準拠するものとします。

10.4. 裁判管轄地

専属的裁判管轄地は、ドイツのシュツットガルトとします。TeamViewerは、なお、本顧客の住所において訴訟を提起する権利を有します。

10.5. 分離性、権利放棄

本契約のいずれかの規定が、全部か又は一部かを問わず、違法又は執行不能と判定された場合においても、当該規定は、最大限認められる範囲において執行されるものとし、本契約の残りの規定は、引き続き完全に有効に存続します。本契約に基づく違反又は不履行に対する権利放棄は、その後に生じるその他の違反又は不履行に対する権利放棄とはならないものとします。

第 2部
サブスクリプションに関する附則

11. サブスクリプションにおける利用料、価格変更及び支払いの遅延

11.1. 利用料

本契約期間中、本顧客は、本ソフトウェアの使用権及び本サービスの提供に関して、本注文書に明記する月額利用料をTeamViewerに支払うものとします。

11.2. 支払期日

本注文書に別途明記する場合を除き、料金は全て、請求時に支払われるものとします。

11.3. 利用範囲の変更

本顧客は、追加的に本注文書を締結することにより、いつでも、注文済の利用範囲を拡大し、又は上位のサービス・パッケージに切り替える権利を有するものとします。但し、利用の縮小又は下位のパッケージへの切替えは、当該時点で適用される期間の満了時に限り可能とします(第13.1条参照)。当初契約期間又は更新期間中に利用範囲を拡大する場合、追加料金は、当該時点で有効なTeamViewerの適用ある価格表に基づき比例按分により請求されるものとします。

11.4. 請求

本注文書に別途明記する場合を除き、TeamViewerは、本契約の開始時及びその後は各更新期間の開始時に利用料を請求するものとします。請求は、(i)本顧客が提供した電子メールアドレスに宛てた電子メールによりオンラインで、又は(ii)アカウントが開設されている場合は、本顧客のTeamViewerアカウントへのアップロード及び/又は電子メールによる本顧客への通知によって行われるものとします。本顧客がTeamViewerからに対して請求書の交付を依頼し、TeamViewerの適用ある価格表に明記された各料金を支払う場合、本顧客は請求書の郵送のみを求める事が出来るものとします。

11.5. 支払方法

請求金額は、クレジットカードで支払うことができます。その他の支払方法(SEPA自動引落とし又は小切手等)も注文の過程で選択することができます。本顧客が支払方法にPayPalデビット承認を選択している場合、(その旨規定されている場合)、本顧客は、自身のPayPalアカウントプロファイル上でデビットによる支払方法を取り消すことができます。当該取消は、翌請求日の1日前までに行うものとします。

11.6. 価格、料金及び税金

本顧客は、所定の支払条件に従い、本注文書に明記されるあらゆる料金及び手数料をTeamViewerに支払わなければならないものとします。かかる料金には、一切の売上税、使用税、消費税、付加価値税、その他の税金(適用ある源泉徴収税を含みます。)は含まれず、本顧客は、かかる一切の税金の支払いについて責任を負います。銀行手数料及びクレジットカード手数料は、本顧客が負担するものとします。全ての料金及び手数料は、別の支払期間について合意がある場合を除き、直ちに、本注文書に明記された通貨により支払われるものとします。

11.7. 価格変更

TeamViewerは、当初契約期間又はいずれかの更新期間の末日をもって、利用料を合理的に増額する権利を有するものとします。TeamViewerは、当該増額について、28暦日前までに公表しなくてはなりません。本顧客は、公表後14暦日以内であれば増額に異議を申し立てることができ、その場合、本契約は、各当初契約期間又は更新期間の終了時に終了するものとします。本顧客が異議を申し立てない場合は増額に同意したものとみなされます。TeamViewerは、この「異議申立てなし」の効力について、自身が行う通知において本顧客に通知するものとします。

11.8. 支払いの遅延

債務不履行及び遅延利息の発生時には、法令の規定(特にBGB第286条及び第288条)が適用されるものとします。また、以下の規定が適用されるものとします:

(i) 催促料 2回目の支払催促が行われる場合、TeamViewerは、適切な催促料を請求する権利を有するものとします。

(ii) 債務不履行の場合のサービス停止 本顧客が、利用料の支払いを怠った場合、TeamViewerは、サーバー・サービスを一時的に停止する(以下「停止」といいます。)権利を有するものとします。但し、TeamViewerは、停止する前に、合理的な期間を置いて、電子メール又は本ソフトウェア内の通知等により停止する旨の警告を本顧客に対して行うものとします。本顧客が全額を支払った場合は、停止は行われず、又は解除されるものとします。停止期間中、本顧客の本ソフトウェアのインストールに関して一切接続を行うことはできません。本顧客の利用料支払義務は、停止期間中も引き続き存続するものとします。

(iii) 債務不履行による解除 TeamViewerは、本顧客が利用料の支払いを怠り、かつTeamViewerからの通知を受領後15日以内に当該違反を是正しない場合、本契約を解除することができます。TeamViewerは、本EULAに基づき又は法律によりTeamViewerに与えられたその他の権利及び救済手段に加えて、本契約の解除権を有するものとします(解除によって係る権利や救済手段が失われる事はありません。)。

12. サブスクリプションの場合の保証請求(保証)

12.1. 瑕疵の不存在、品質及び特徴

TeamViewerは、品質及び権原に瑕疵のない本ソフトウェアを提供し、かつ本契約期間中契約に基づく使用に適した状態を維持するものとします。

12.2. 制限

上記第12.1条に基づく本ソフトウェアの保全義務は、(i)新規オペレーティング・システム又は新規オペレーティング・システム・バージョンへの本ソフトウェアの翻案、(ii)競合製品の性能範囲への本ソフトウェアの翻案、(iii)新規データ形式又は本リリース(第5.2条及び第5.2条参照)との互換性の確立、又は(iv) TeamViewerによってサポートされていない何らかの機能性の提供に対する権利を含みません。

12.3. エラー及び欠陥の解消

本顧客は、本ソフトウェア又はサーバー・サービスにおけるエラー及び欠陥について、可能であれば こちら のTeamViewerが提供するウェブ・ポータルで報告するものとし、また可能かつ合理的に期待できる限りにおいて、エラー/欠陥の発生状況をより詳細に(例えば、スクリーンショット、プロトコル・データ)説明するものとします。TeamViewerは、合理的な期間内にエラー/欠陥を解消するものとします。TeamViewerは、契約上の性能範囲が維持され、かつ移転によって重大な不利益が生じない限りにおいて、アップデート及び/又は本リリースによりエラー/欠陥を解消することができます。また、TeamViewerは、本顧客が一時的な解決策を受け入れることが合理的に期待できる場合、エラー/欠陥を回避する一時的な方法を提示し、その後本ソフトウェア又はサーバー・サービスの翻案を通じてエラー/欠陥を解消する権利を有するものとします。

12.4. 解除

本契約に従った利用の不許可を理由としたBGB第543条第2段落第1文第1号に基づく本顧客による解除は、TeamViewerがエラー/欠陥を解消する十分な機会を与えられていながらそれを怠ったか又はその後の履行が失敗に終わった場合にのみ認められるものとします。

12.5. 当初不可能性

BGB第536a条第1段落オルタナティブ1に基づく当初瑕疵に関する無過失責任は、適用しないものとします。このことはいかなる過失責任にも影響を及ぼさないものとします。

12.6. 制限期間

保証を請求する権利は、12ヶ月間で失われるものとします。但し、TeamViewerが法律上負うべき保証請求に対する責任(例えば詐欺の場合、第9.1条第2文参照)には適用されないものとします。

12.7. 法定条項

また、保証請求に関する法律上の規定は、第9条に従うことを条件として適用されるものとします。

13.サブスクリプションにおける契約期間及び終了

13.1. 契約期間及び期間満了による終了

本注文書に別途明記される場合を除き、本契約の当初契約期間は12ヶ月(以下「当初契約期間」といいます。)とし、いずれかの当事者が当初契約期間又は更新期間が終了する28日前までに他方当事者に対し本契約を更新しない旨を通知しない限り、その後12ヶ月間(各々を「更新期間」といいます。)自動的に更新されるものとします。

13.2. 契約期間満了前の解除

TeamViewerは、第11.8条(iii)及びDPA第3.2条(下記Bを参照)の場合、違反を理由として本契約を途中で解除する権利を有するものとします。
但し、各当事者が有する正当な理由に基づき本契約を解除する権利は、影響を受けないものとします。

13.3. 解除通知

上記に別段の規定がない限り、本契約を解除する場合は、通知期間は必要ないものとします。解除は、書面(署名を付した書簡、テレファクス)又はテキスト形式(電子メール等)により行われなくてはなりません。本顧客は、解除通知をTeamViewer GmbH、Jahnstrasse 30, 73037 Göppingen, Germanyに宛てるか又は個別に[email protected]に送付するものとします。TeamViewerはまた、本ソフトウェア内の各通知により本契約を解除することができます。

13.4. 本契約終了の効果

本顧客は、本契約の解除時又は期間満了時に、自身のコンピューターから本ソフトウェアを削除すると共に本ソフトウェアのその後の使用を差し控えるものとします。本顧客は、本契約の解除又は期間満了をもって、本顧客が本ソフトウェア、TeamViewerアカウント及びTeamViewerマネジメント・コンソールに保存したデータにアクセスすることができなくなるものとします。本顧客は、本契約が解除されるか又は期間が満了する前に、本ソフトウェアの機能を使用してデータをエクスポートし(可能な場合)、また当該データをその後使用するために保存することにつき、単独で責任を負うものとします。TeamViewerは、以後、データを公開する義務を負わないものとします。TeamViewerは、本契約の履行を目的として処理された本顧客のデータを、法律上当該データの保存義務を負う場合を除き、本契約の解除時又は期間満了時に削除するものとします。当該削除が不合理な努力(バックアップ等)によってのみ可能である場合、TeamViewerは、当該データの処理を限定する権利を有するものとします。このことは、第8.2条に従った非個人データ又は匿名データを使用するTeamViewerの権利に影響を及ぼさないものとします。

第3部
永久ライセンスに関する附則

14. 永久ライセンスの場合の価格及び支払いの遅延

14.1. 価格

本顧客は、本注文書に明記する料金をTeamViewerに支払うものとします。

14.2. 支払期日

本注文書に別途明記する場合を除き、料金は全て、請求時に支払われるものとします。

14.3. 請求

本注文書別途明記する場合を除き、TeamViewerは、両当事者による本契約の締結時に直ちに料金を請求するものとします。請求は、(i)本顧客が提供した電子メールアドレスに宛てた電子メールによりオンラインで、又は(ii)アカウントが開設されている場合は、本顧客のTeamViewerアカウントへのアップロード及び電子メールによる本顧客への通知を通じて行われるものとします。本顧客がTeamViewerに対して請求書の交付を依頼し、TeamViewerの当該時点で適用ある価格表に明記された各料金を支払う場合、本顧客は請求書の郵送のみを求める事が出来るものとします。

14.4. 支払方法

請求金額は、クレジットカードで支払うことができます。その他の支払方法(SEPA自動引き落とし又は小切手等)についてもTeamViewerから提示されます。本顧客が支払方法にPayPalデビット承認を選択している場合(その旨規定されている場合)、本顧客は、自身のPayPalアカウントプロファイル上でデビットによる支払方法を取り消すことができます。当該取消は、翌請求日の1日前までに行うものとします。

14.5. 価格、料金及び税金

本顧客は、所定の支払条件に従い、本注文書に明記されるあらゆる料金及び手数料をTeamViewer支払わなければならないものとします。かかる料金には、一切の売上税、使用税、消費税、付加価値税、その他の税金(適用ある源泉徴収税を含みます。)は含まれず、本顧客は、かかる一切の税金の支払いについて責任を負います。銀行手数料及びクレジットカード手数料は、本顧客が負担するものとします。全ての料金及び手数料は、別の支払期間について合意がある場合を除き、直ちに、本注文書に明記された通貨により支払われるものとします。

14.6. 支払いの遅延

上記第11.8条は、本ソフトウェアのあらゆる永久ライセンスに対しても適用されるものとします。

15.永久ライセンスの場合の保証請求(保証)

15.1. 瑕疵の不存在及び品質

TeamViewerは、品質及び権原に瑕疵のない本ソフトウェアを提供するものとします。

15.2.エラー及び欠陥の解消

本顧客は、本ソフトウェア又はサーバー・サービスにおけるエラー及び欠陥について、可能であればこちら のTeamViewerが提供するウェブ・ポータルで報告するものとし、また可能かつ合理的に期待できる限りにおいて、エラー/欠陥の発生状況をより詳細に(例えば、スクリーンショット、プロトコル・データ)説明するものとします。TeamViewerは、合理的な期間内にエラー/欠陥を解消するものとします。TeamViewerは、契約上の性能範囲が維持され、かつ移転によって重大な不利益が生じない限りにおいて、本リリースによりエラー/欠陥を解消することができます。また、TeamViewerは、本顧客が一時的な解決策を受け入れることが合理的に期待できる場合、エラー/欠陥を回避する一時的な方法を提示する権利を有するものとし、その後本ソフトウェア又はサーバー・サービスの翻案を通じてエラー/欠陥を解消することができます。本顧客は、その後性能が改善されなかった場合にのみ、契約解除及び縮小の権利を主張することができます。

15.3. 制限

上記第15.1条に基づく義務は、(i)新規オペレーティング・システム又は新規オペレーティング・システム・バージョンへの本ソフトウェアの翻案、(ii)競合製品の性能範囲への本ソフトウェアの翻案、(iii)新規データ形式又は本リリース(第5.2条及び第5.2条参照)との互換性の確立、又は(iv) TeamViewerによってサポートされていない何らかの機能性の提供に対する権利を含みません。

15.4. 制限期間

保証を請求する権利は、ダウンロードのために本ソフトウェアを提供してから12ヶ月間で失われるものとします。これは、TeamViewerが法律上負うべき保証請求に対する責任(例えば詐欺の場合、第9.1条第2文参照)には適用されないものとします。

15.5. 検査及び通知義務

BGB第377条が適用されるものとします。

15.6. 法定条項

また、保証請求に対する法律上の規定は、第9条に従うことを条件として適用されるものとします。

16. 永久ライセンスにおける契約期間及び解除

本注文書に別途明記される場合を除き、本契約は、無期限で効力を有するものとします。TeamViewerは、第11.8条(iii)及びDPA第3.2条(下記Bを参照)の場合、本契約を途中で解除する権利を有するものとします。いずれの当事者も、正当な理由に基づき本契約を解除する権利を有するものとします。第13.3条及び第13.4条は適宜適用されるものとします。

第4部
フリーミアム・ソフトウェアに関する附則

17. フリーミアム・ソフトウェアに関する製品仕様

フリーミアム・ソフトウェアに関する製品仕様は、本ソフトウェアにおける個人のニーズに合わせたマーケティングメッセージの表示及び受信並びに個人のニーズに合わせるために必要な個人データの処理を主要な要素及び部分としています。

18. フリーミアム・ソフトウェアに関するサーバー・サービス

フリーミアム・ソフトウェアに関して、本顧客は、サーバー・サービスの提供を求める権利を有しておらず、TeamViewerは、その単独の裁量により、いつでもサーバー・サービスの中止又は変更を行うことができます。

19. フリーミアム・ソフトウェアに関する契約期間及び解除

本契約は、締結時に効力を有するものとし、無期限で効力を有するものとします。いずれの当事者も、理由又は通知なしに、いつでも本契約を解除することができます。

本顧客が、個人のニーズに合わせたマーケティングメッセージの受信解除を望む場合、かかる告知は、本契約の解除として解釈されるものとし、また本顧客は、その後フリーミアム・ソフトウェアに対する権利を何ら有さないものとします。但し、本顧客がかかる告知を行った後も引き続きフリーミアム・ソフトウェアの使用を継続する場合、当該使用を継続することによって、本EULAの条項(疑義を避けるために付言すると、上記第17条を含みます。)を容認したと理解されるものとし、EULAの条項が適用されるものとします。

各当事者が有する正当な理由により解除する権利は、影響を受けないものとします。第13.3条及び第13.4条は適宜適用されるものとします。

B

1. 一般条項

TeamViewerが本顧客のデータ処理者となる別紙1に記載されるデータ処理活動に関して、両当事者は、その後通知が行われるまで、EULAを補足する受託(データ)処理に関する以下の規則(以下「DPA」といいます。)に合意します。

2. TeamViewerの権利及び義務

2.1 適用ある法律の遵守

TeamViewerの義務は、本DPA及び適用ある法律から生じるものとします。適用ある法律には、とりわけドイツ連邦データ保護法(Bundesdatenschutzgesetz-以下「BDSG」といいます。)及びEU一般データ保護規制(以下「GDPR」といいます。)が含まれるものとします。

2.2 指示にのみ基づく処理

本DPAが適用される範囲において、TeamViewerは、EULA及び本注文書において両当事者が相互に合意する、本顧客からの指示書面の個人データのみを処理するものとします。本顧客は、適用あるデータ保護法を遵守するために必要な範囲で追加的な指示をすることができます。

2.3 秘密保持義務

TeamViewerは、求められた場合は、個人データを処理する権限を有する者が、秘密保持に関する法律上の義務を負う場合を除き、秘密保持義務を負う事を約束させ、その旨の証明を提供するものとします。

2.4 GDPR第32条に基づくセキュリティ対策

2.4.1 原則

TeamViewerは、GDPR第32条に従って処理に関する必要なセキュリティ対策(以下総称して「セキュリティ対策」といいます。)を実施することを宣言します。

2.4.2 範囲

具体的な受託処理に関して、処理の対象となる自然人の権利及び自由に関するリスクに対して適当なセキュリティ水準が保証されるものとします。この点に関して、GDPR第32条(1)の保護目的、とりわけ処理の性質、範囲、状況及び目的に関する処理システム及びサービスの秘密性、完全性、利用可能性及び回復力は、適当なセキュリティ対策を通じてあらゆるリスクが永続的に軽減されるように考慮されるものとします。

2.4.3 セキュリティ対策

選択されたセキュリティ対策は、セキュリティ対策の文書中に詳細が記載されます。当該文書の写しの入手については、弊社にご連絡下さい。

2.4.4 審査手続

セキュリティ対策の文書には、当該時点で最新のセキュリティ対策の有効性に関する定期的な審査、査定及び評価の手順も記載されています。

2.4.5 変更

セキュリティ対策は、技術的な進歩及び更なる発展による影響を受けます。TeamViewerは、原則として別の十分な対策を実施することが認められるものとします。かかる対策を実施したとしても、セキュリティ水準が、既に実施されたか又は今後実施されるセキュリティ対策に基づいて本DPAより前に存在する水準を下回ってはならないものとします。

2.5 追加処理者の雇用

追加的な処理者(以下「下請業者」といいます。)を雇用する場合にTeamViewerが負う義務については、第3条に規定されています。

2.6 情報主体の権利保護の支援

TeamViewerは、BDSG又はGDPR第3章に定める情報主体の権利行使に関する請求に従い修正、削除又は遮断を行う権利に対応する本顧客の義務の履行に関して、可能な限りにおいて、適当な技術的及び組織的措置によって本顧客を支援するものとします。本顧客に代わって処理されたデータに関する情報主体の権利を行使するために、当該情報主体が直接TeamViewerに連絡を取った場合、TeamViewerは、当該請求を遅滞なく本顧客に転送するものとします。この範囲で発生する経費は全て、本顧客が負担するものとし、また適用あるデータ保護法に基づき認められる範囲で、1時間当たり70ユーロで払い戻されるものとします。

2.7 GDPR第32条乃至第36条の遵守確保に関する支援

TeamViewerが利用することのできる処理及び情報の性質に鑑みて、TeamViewerは、GDPR第32条乃至第36条に基づく、特に処理のセキュリティ、データ保護影響評価及び監督当局の協議に関する義務の遵守を確保するにあたり、可能な限りにおいて、適当な技術的及び組織的措置によって本顧客を支援するものとします。この範囲で発生する経費は全て、本顧客が負担するものとし、また適用あるデータ保護法に基づき認められる範囲で、1時間当たり70ユーロで払い戻されるものとします。TeamViewerは、処理作業の一覧表を作成するために必要な情報を本顧客に提供するものとします。

2.8 処理終了時の削除及び返却

本顧客の選択により、TeamViewerは、受託データ処理の対象である個人データを削除又は返却するものとします。但し、欧州連合又はTeamViewerが服する加盟国の法律により個人データの保存が要求される場合はこの限りではありません。

2.9 データ保護義務及び検査の遵守を証明するための情報

TeamViewerは、第2条及び第3条に起因する義務の遵守を証明するために必要な全ての情報を本顧客に提供するものとします。かかる情報又は監査報告書の提供を怠った場合、TeamViewerは定期的に、少なくとも18ヶ月毎に、認定監査人による定期監査証明書を提出します。TeamViewerは、本顧客又は本顧客が委任する他の監査人によって実施される追加監査(検査を含みます。)を認め、これに協力します。当該追加監査に係る経費は、TeamViewerの証明書が不遵守の懸念を実質的に増大させる場合を除き、本顧客が負担するものとします。

2.10 指示に関する疑義の通知義務

TeamViewerは、指示の実施がいずれかの適用あるデータ保護法に違反する可能性があると自ら判断する場合、直ちに本顧客に通知するものとします。

2.11 違反の通知義務

TeamViewerが、適用あるデータ保護法、本DPA、データ処理に関する本顧客の指示のいずれかの違反を発見した場合、TeamViewerは、不当な遅滞なく本顧客に通知するものとします。

2.12 データ保護オフィサーの指名

TeamViewerは、ジュリアン・ハッカー氏を外部のデータ保護オフィサーに任命しました。同氏の連絡先は、[email protected][email protected] 又はENSECUR GmbH、Mrs. Weberruß intersoft consulting services AG, DSB TeamViewer, Dürener Str. 189, 50931 Köln 宛てです。

2.13 第三国への移転のための適当又は適切な保護措置の開示又は公表

TeamViewerは、情報主体者に通知するためにGDPR第13条(1)f)又は第14条(1)f)に基づき要求される限りにおいて、第三国に移転するために用いられている適当又は適切な保護措置に関する情報を開示又は公表することに同意します。

3. 下請業者

3.1 DPA締結時に雇用した下請業者

TeamViewerは、多くの下請業者を雇用しており、要請に応じて一覧表を入手することができます。本顧客は、下請業者一覧を企業秘密として取扱うものとし、これを第三者に開示してはなりません。

3.2 追加下請業者

TeamViewerが、契約上合意されたサービスを提供するために追加的な又は別の下請業者の雇用を希望する場合、かかる下請業者は、法律により要求される正当な注意を払って選任されるものとします。TeamViewerは、新規下請業者の任命について、本顧客に対し15日前の事前の通知を行うものとします。本顧客は、合理的な理由により新規下請業者の指示に反対することができます。合意に達することができない場合、TeamViewerは、2週間前の通知をもって本契約を解除する権利を有します。

3.3 下請業者の義務

3.3.1 DPAの要件に基づく契約の構築

TeamViewerは、自身及び下請業者が適用あるデータ保護法及び本DPAの要件に適合するように下請業者と契約を構築するものとします。

3.3.2 追加的な又は別の下請業者の雇用

TeamViewerは、あらゆる下請業者に対し、とりわけ第3.2条を遵守することなく個人データを処理するための追加的な又は他の下請業者の雇用を差し控えることを約束する義務を負わせるものとします。

3.3.3 下請業者の保護の確認

TeamViewerは、適用あるデータ保護法及び本DPAが遵守されるように適当な技術的及び組織的措置を実行するために十分な保護が提供されるか否かを調査します。

別紙1:データ処理の詳細

1. 対象 データ処理の一般的対象はEULAに記載されています。

2. 期間 データ処理の期間は、EULAの期間に対応するものとします。

3. 処理の性質及び目的 TeamViewerは、本顧客の指示文書に従い、EULAに基づき提供される本ソフトウェア及び本サービスの利用を可能にする目的上、本顧客のデータ処理者として個人データを処理します。

4. 個人データの種類 TeamViewerは、データ処理者として、以下の種類の個人データを処理するものとします。

4.1 本ソフトウェアの異なるユーザー間の通信接続において転送されるコンテンツデータ並びに会議のスケジューリング及び開催時にユーザーによって入力されるデータ

4.2 ユーザーのデバイス(ログファイル、connection-txt-files)に保存されている接続データ

4.3 ユーザーのデバイスに保存されたセッションレコーディングに含まれるデータ

4.4 次の表に要約されるユーザーアカウント情報:

 
製品TeamViewerTensorBlizzTeamViewer Remote ManagementIoTPilot
ユーザー名ありありありありありあり
表示名ありありありありありあり
電子メールありありありありありあり
IP アドレスありありありありありあり
プロフィール写真
(任意)
ありありありありありあり
言語選択ありありありありありあり
ミーティング IDなしなしありなしなしなし
電話番号(複数を含みます。)なしなしありなしなしなし
所在地ありありありありありあり
パスワード(SSO)なしありなしなしなしなし

4.5 バディリスト及び連絡先情報

4.6 会社概要管理及び運営データ

5. 情報主体者の種類 以下の種類の情報主体者は、処理の影響を受けます:

5.1 本顧客のユーザー

5.2 本顧客の/ 本顧客のユーザーの接続パートナー

5.3 通信接続において本顧客/ 本顧客のユーザーによって個人データが共有されている第三者

If the place of acquisition or your (main) place of residence is outside the USA, South America, or Canada, the provisions of our End User License Agreement under Section A shall apply to our contractual relationship.

If the place of acquisition or your (main) place of residence is in the USA, South America, or Canada, the provisions of our End User License Agreement under Section B shall apply to our contractual relationship.

Independent of your location of residence, a new section C. is added to the provisions of the End User License Agreement:

The original of this End User License Agreement is drawn in the German language. If the place of acquisition or your (main) residence is in Germany, Austria or Switzerland, the German version shall prevail over the English version. In all other countries, the English Version shall prevail over the local version (if any). All other translations (if any) shall solely serve for a better understanding.

A.
Section 1
General provisions

1. General content of the contract

1.1. Parties and subject matter.

The provisions of the present End User License Agreement (“EULA” or “Agreement”) shall regulate the legal relationship between TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen / Germany (“TeamViewer”) and its customers or users (hereinafter collectively “Customer”) in respect of the provision of a standard software (“TeamViewer IoT” or “Software”) and the rendering of associated services. TeamViewer IoT is comprised of independent modules. They may also be used separately.

In detail, the following modules are available:

(i) TeamViewer IoT Monitoring (cf. https://community.teamviewer.com/t5/IoT-Knowledge-Base/What-is-TeamViewer-IoT/ta-p/17084)

(ii)TeamViewer IoT Remote Control (cf. https://community.teamviewer.com/t5/IoT-Knowledge-Base/What-is-TeamViewer-IoT/ta-p/17084)

In addition, TeamViewer provides servers for establishing encrypted connections (handshake) and for the transmission of data packages (routing) in connection with the use of the software (“Server Services”). This EULA shall furthermore apply accordingly to associated software, which may be used via the browser, and to apps for mobile terminals (e.g. iOS, Android) (“Apps”) as well as to the features and functions comprised in the software. The same shall apply to support services (“Support Services”), which to a varying extent, depending on the stipulated service contents, may also become the subject matter of the Agreement. For the avoidance of doubt, notwithstanding the use of terms like purchase or similar, the Software is licensed, not sold.

1.2. Conclusion and contents of the Agreement.

A contract pursuant to this EULA shall be formed, if (i) the Customer consummates the web-based order or download process on the TeamViewer website if available or respectively start using the IoT dashboard) and, at the end, clicks on the “Purchase” / “Order” / “Subscribe” / “I accept” / “Download TeamViewer IoT” or similarly named button, or, if (ii) the Customer and TeamViewer sign a written order form, or, if (iii) the Customer orders by phone and receives an order confirmation by e-mail, or if (iv) the Customer installs or uses the free version of the Software (“Freemium Software”) or a trial license (“Trial License”), or (v) if the Customer is provisioning devices and accepts the EULA via a command line interface. In case of (i), (iv) and (v), the Customer herewith waives the receipt of a notification of acceptance by TeamViewer in accordance with Section 151 of the German Civil Code. This EULA shall apply accordingly for the Freemium Software and Trial Licenses of the Software.

Details regarding the contract (e.g. selected Software, scope of functions, term, services, etc.), are set forth in the options selected by the Customer and in the specifications provided by TeamViewer during the ordering process or in case of a Freemium Software or Trial License Contract prior to the usage of the registration for the IoT dashboard, or respectively on the order form (hereinafter all consistently referred to as “Order”, and hereinafter this EULA and the Order together shall be referred to as the “Contract”).

1.3. No deviating provisions.

This Contract, including all Orders hereto, contains the entire agreement between the parties with respect to the subject matter hereof, and supersedes all proposals, understandings, representations, warranties, covenants, and any other communications (whether written or oral) between the parties relating thereto and is binding upon the parties and their permitted successors and assigns. Any inconsistent or conflicting terms and conditions contained in any purchase order or similar instrument of Customer shall be of no force or effect, even if the purchase order or similar instrument is accepted by TeamViewer.

1.4. Obligations in electronic commerce.

To the extent permitted by applicable law, Section 312i para. 1 no.1, 2 and 3 as well as Section 312i para. 1 sentence 2 BGB, which provide for certain obligations in the part of TeamViewer in electronic commerce, shall herewith be excluded.

2. Product specification and activation of the Software

2.1. Product specification.

The functions of the Software and a description of any services are set forth and described in the product description available on the TeamViewer website (c.f. www.teamviewer.com/iot and the on the applicable Order (“Product Specification”). Only this Product Specification shall be relevant to the contractually agreed quality and features of the Software and the Server Services; any other oral or written statements of TeamViewer shall not be relevant. Some features and functions of the Software or Services provided by TeamViewer may include or depend on certain third party products and services all of which may be subject to changes by such third parties. Accordingly, such features and functions may be modified or limited.

2.2. No guarantees.

In case of doubt, guarantees regarding the quality or features made by TeamViewer shall only be interpreted as such if they have been made in writing (including a signature) and are labelled “guarantee”.

2.3. Provision and activation.

TeamViewer shall provide the Software to the Customer for electronic download or as a cloud service, as the case may be. After completing the Order in the event of fee-based subscription license, the Customer gets access to the Software. The rights of use and functionalities in accordance with the Contract shall then be available to the Customer.

3. Software rights of use

3.1. Non-exclusive right of use.

TeamViewer herewith grants the Customer the non-exclusive, worldwide (subject to applicable export regulations; unless the Customer is expressly granted a limited right to use the license only in a specific territory during the order process), non-transferrable and not sub-licensable right to install, run and use the Software on Customers computers within the limits of the scope of use specified in the Order and this EULA.

3.2. Scope of use of the trial license.

TeamViewer may offer a trial license (“Trial License”) for a limited period of time. If TeamViewer elects to offer a Trial License, the Trial License is limited:

(i) in time to the term of the respective trial period (“Trial Period”) as stipulated in the Order or respectively on the TeamViewer IoT website, and;

(ii) in the scope of use up to 10 devices per account created, and, up to 50,000 messages per device per month (“Fair Usage Restrictions”).

The Customer acknowledges and agrees that a Trial License might be converted in a fee-based license after the Trial Period dependent on the chosen functionality, in which case TeamViewer will notify the Customer hereof prior to the end of the Trial Period.

3.3. Scope of use for fee-based subscription licenses of the Software.

Fee-based subscription licenses of the Software are available exclusively to businesses/entrepreneurs and not to consumers. The scope of the granted rights and the admissible scope of use (e.g. functions) shall be set forth in the Order. If the Customer obtains a fee-based license, then the Customer shall be entitled to use the Software for the Customer’s own trade or profession or the trade or profession of Customer’s Affiliates. For purposes of the foregoing, an “Affiliate” shall be deemed an affiliated enterprise in the meaning of Section 15 German Stock Cooperation Act (AktG).

3.4. Scope of use for Freemium-Software.

The use of the Freemium-Software is permitted for the user’s own, private, non-commercial purposes (or if the Customer is a business/entrepreneur is dependent on the chosen functionality of the Software. In any case, the permitted scope of use for the Freemium Software shall be subject to the Fair Usage Restrictions as set out in Section 3.2 above.

3.5. Prohibition of excessive use.

Any use of the Software in excess of the contractually stipulated scope of use shall be prohibited. The Customer herewith agrees to refrain from any such use. An excessive use in case of a Trial License or Freemium Software shall include without limitation if the Customer uses the Trial License or the Freemium Software in excess of the Fair Usage Restrictions set out in Section 3.2. TeamViewer reserves the right to deactivate a Trial License or the Freemium Software or block connections made by a Trial License or the Freemium Software if the Customer is in breach of the Fair Usage Restrictions. In addition, TeamViewer may, at its sole discretion, conduct technical measures regarding the functionality of the Software and the Server Services in such a way that it may detect whether the contractually agreed scope of usage is being exceeded by the Customer. Also, TeamViewer may require the Customer, at any time, to provide a self-declaration regarding its actual scope of use.

3.6. Source code and restrictions.

The Customer shall not do or procure any third parties to do any of the following: (i) decompile, reverse engineer, or disassemble in any way source codes or underlying ideas or algorithms in connection with the Software or in any other way try to derive, analyze, or use the above, except and only to the extent that the provisions of the preceding paragraph are explicitly prohibited by law, (ii) except to the extent that this is explicitly stipulated in the present Agreement – cf. Section 3.3 – provide, lease, let, use for time share or service office purposes, as well as in any other way use or grant the use of the Software for the benefit of third parties, (iii) modify the Software or create derivative forms of the Software or (iv) remove product markings, copyright notices, or any other notices on this or any other Software. The rights of use granted shall not include any rights to the source code of the Software. This shall not affect the Customer’s statutory rights, in particular pursuant to sec. 69e of the German Copyright Act (UrhG). Markings of the Software, in particular, copyright notices, brands, serial number or similar must not be removed, modified or rendered illegible The Customer undertakes to treat the Software in confidence, not to disclose or use it, unless this is explicitly permitted in this Agreement. The Customer acknowledges and agrees that there will be no adequate remedies in the event of a breach of this Section 3.6 and that any such breach of the above obligations would cause irredeemable damage to TeamViewer, where financial compensation would not constitute adequate indemnification, and that TeamViewer in addition to its other rights and remedies may assert claims to other remedies or interlocutory relief.

3.7. Provision to third parties.

The Customer shall not be entitled to give or provide the Software to third parties beyond the intended use; in particular, the Customer shall not be entitled to sell the Software. The foregoing does not affect the right of an Affiliate to use the Software in accordance with Section 3.3 of this Contract.

3.8. Reservation of rights.

As between the parties, TeamViewer retains all right, title and interest in and to the Software (and any updates thereto provided by TeamViewer) and in all copies, modifications and derivative works of the Software including, without limitation, all rights to patent, copyright, trade secret, trademark and other proprietary or intellectual property rights.

3.9. Right to audit and self-declaration.

TeamViewer may, at its sole discretion, conduct technical measures regarding the functionality of the Software and the Server Services in such a way that it may detect whether the contractually agreed scope of usage is being exceeded by the Customer. Also, TeamViewer may require the Customer, at any time, to provide a self-declaration regarding its actual scope of use. Customer acknowledges and agrees that TeamViewer reserves the right without any liability whatsoever to electronically disable the Software or cease any Services in the event that TeamViewer receives knowledge or has reason to believe that (i) the use of the Software or parts thereof by the Customer is in breach of any applicable law, or, (ii) if the Customer is engaged in any fraudulent or criminal activity.

4. Server Services and other services provided by TeamViewer

4.1. Server Services.

For the establishment of encrypted connections between different devices, the Software must respectively first of all communicate with servers of TeamViewer (so-called “handshake”). In addition, it may be necessary for the transmission of data that encrypted data packets be forwarded by servers of TeamViewer (so-called “routing”). Such handshake and routing are made available in connection with TeamViewer’s Server Services.

TeamViewer is willing to provide Customer with the respective Server Services. The Server Services may be unavailable from time to time due to technical difficulties or due to causes beyond the reasonable control of TeamViewer. The Internet connection between the Customer and the data center as well as the required hardware and software (e.g. PC, operating system) shall not be included in the services provided by TeamViewer and shall be Customer’s responsibility. The respective costs shall be borne by Customer. In case of Freemium-Software or a Trial License, the user has no claim to demand the provision of the Server Services and TeamViewer may in its sole discretion discontinue or modify the Server Services at any time. For fee-based subscription licenses, the Server Services will be provided during the limited term of the Customer’s subscription to the Software.

4.2. Installation, configuration.

The Customer shall be solely responsible for the installation and configuration of the Software. TeamViewer is not responsible for any installation or configuration.

4.3. Support.

TeamViewer’s only obligation for Support Services shall be to provide those specific Support Services set forth and described on the Order (if any), subject to Customer’s payment in full for such Support Services. In case of Freemium Software or a Trial License, the Customer shall not be entitled to any Support Services. This shall not affect any statutory warranty claims of the Customer.

4.4. Documentation.

TeamViewer shall provide a description of the functionalities in electronic format online in English. Any further languages may be offered by TeamViewer on a voluntary basis, at TeamViewer’s sole discretion. The documentation is available under https://community.teamviewer.com/t5/IoT-Knowledge-Base/tkb-p/IoT_Knowledge_Base. As between the parties, TeamViewer retains all rights, title and interest in and to such documentation and in all copies, modifications and derivative works thereof including, without limitation, all rights to patent, copyright, trade secret, trademark and other proprietary or intellectual property rights.

4.5. Updates.

TeamViewer may at its own discretion provide free Software updates for download. Updates may comprise of bug fixes as well as smaller functional improvements (e.g. program execution speed optimizations) or new functions. There shall be no obligation to provide updates. The Customer’s warranty claims shall remain unaffected. The Customer shall be required to (i) regularly, but no less than once every month, verify if new updates of the Software are available, and, (ii) at his own expense to input the respective current Software update. Moreover, the Customer acknowledges and agrees that it might be required to install security-critical updates promptly on notification by TeamViewer. The rights of use according to the Software as such shall apply accordingly to updates (section 2).

4.6. Programming interfaces.

At TeamViewer’s discretion, the Software or Server Services may provide programming interfaces or other software interfaces (“API”) which may include applications of third parties or of the Customer (“Third-party Software”) that can communicate with the Software or respectively the servers of TeamViewer. TeamViewer may change switch off APIs at any time without any obligation or liability to Customer. The respective provider shall be responsible for the Third-party Software. The provisions of this Contract shall not apply to any such Third-party Software and TeamViewer shall have no liability for any Third-party Software.

4.7. Changes to the services.

TeamViewer may change the Software in the context of updates as well as the Server Services (including the system requirements) for good cause. Such a good cause shall exist especially if the change is required due to (i) a necessary adaptation required by applicable law, (ii) changed technical framework conditions ( e.g. new encryption standards), or (iii) the protection of the system security.

5. Obligations and duties of the Customer

5.1. Lawful usage.

The Customer shall use the Software and the Server Services only in accordance with the provisions of this Contract and in accordance with applicable laws and regulations in connection with such use. When using the Software and Server Services, the Customer shall, in particular, comply with all applicable data protection and export control provisions.

5.2. Export controls and economic sanctions.

Customer acknowledges that the software and related technical data and services (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of Germany, the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Customer agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of German, EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Customer further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.

Customer represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

This Section shall only apply to the Customer to the extent that the provisions herein would not result in (i) any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or (ii) a violation or conflict with Section 7 German Foreign Trade Regulation (Außenwirtschaftsverordnung) or a similar antiboycott statute.

“Restricted Party” means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

“Sanctioned Territory” means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Crimea, Cuba, Iran, North Korea, Sudan and Syria.

“Sanctions” means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, Germany, or any country where Controlled Technology is imported or re-exported.

5.3. System requirements.

The requirements for the Customer’s software and hardware are specified in the manuals and the Product Specification (cf. sec. 2.1 and 4.4). The Customer shall familiarize itself with the system requirements prior to using the Software and use the Software in accordance with these requirements.

6. Confidentiality and data protection

6.1. Confidentiality.

The products offered by TeamViewer, including the Software and all manuals and documentation provided by TeamViewer, contain essential components (e.g. algorithm and logic), constituting confidential information and trade secrets and shall be deemed TeamViewer’s Confidential Information. Customer will not disclose TeamViewer’s Confidential Information to any third party and will use TeamViewer’s Confidential Information only in accordance with this Contract.

6.2. Data protection.

TeamViewer strictly complies with applicable data protection law. TeamViewer collects, processes and uses data of Customer for the implementation and processing of the contractual relation with Customer, in particular for successfully establishing connections via the Internet. Data of Customer is not shared with third party advertisers without prior written consent. Non-personal or anonymous data may be collected automatically to improve functionality and the Customers’ experience with the Software and the Services. The Customer agrees that any non-personal or anonymous data collected may be sent to any of the worldwide offices or affiliates of TeamViewer. Details about collection, processing, and use of personal data by TeamViewer are described in the Data Protection Policy available for download under https://www.teamviewer.com/privacy-policy/.

6.3. Data visualization and monitoring.

The Customer acknowledges and agrees, that if data visualization or monitoring services are included in the Contract, it is a prerequisite that TeamViewer will process and aggregate such data. The Customer further acknowledges and agrees that the results of such monitoring and visualization services is dependent on the quality of the forwarded data and that such services might not always work error-free. The Customer represents and warrants to TeamViewer that it has the legal right to forward involved data to TeamViewer. Moreover, TeamViewer might provide certain notification and alerting services. Customer acknowledges and agrees that such notification and alerting services might not always work error-free and that consequently false positive alerts might occur.

7. Limitation of liability

7.1. Exclusion in certain cases.

TeamViewer shall be liable for damages within the scope of statutory provisions to the extent that such damage

(i) was caused with intention or gross negligence on the part of TeamViewer, or,

(ii) with slight negligence on the part of TeamViewer and is due to any material breach of duty, jeopardizing realization of the purpose of this Agreement, or due to the breach of obligations, which must be satisfied to allow for the due performance of this Agreement, and where the Customer may rely on their compliance (cardinal duties), or,

(iii) which are due to injury to life, limb, or health of any person, assumption of an explicit warranty, malicious concealment of a defect or any provision of the German Product Liability Act.

Any further liability for data losses shall be excluded. Moreover, any liability on the part of TeamViewer shall be excluded regardless of the legal grounds.

7.2. Limitation of the amount.

In the case of sec. 7.1 sentence 1 (ii) (slightly negligent breach of material obligations), TeamViewer shall only be subject to limited liability for damages that can be typically expected in the case of a contract of this type.

7.3. Limitation of liability in case of Trial License or Freemium-Software.

In deviation from sec. 7.1 and 7.2, in case TeamViewer provided Freemium-Software to a Customer, the provisions on lending (sec. 598 et seq. BGB), shall take precedence, i.e., in particular, the provisions that TeamViewer’s liability for defects shall be limited to fraudulently concealment of defects in accordance with Section 600 BGB and the liability of TeamViewer shall be limited to intent and gross negligence in accordance with Section 599 BGB and that the shortened limitation period of six months in accordance with sec. 606 BGB shall apply.

7.4. Employees and agents of TeamViewer.

The limitations of liability pursuant to sec. 7.1 to 7.3 shall also apply to claims against employees or agents of TeamViewer.

8. User fee, price changes, and default in payment

8.1. User fee.

For the rights of use to the software and the provisions of the server services during the term of the Agreement, the Customer shall owe TeamViewer the user fee set forth in the Order, unless the Order specifies use free of charge.

8.2. Due date.

Unless specified otherwise in the Order, the user fee shall be due and payable monthly in advance. In case of annual licenses monthly payment is excluded except otherwise agreed on an individual basis.

8.3. Changes to the scope of use.

The ordered scope of use or the service package may be expanded at any time; reductions of the service package or of the scope of use shall be possible only with effect from the end of the initial or a renewal term (see clause 11.1). If the ordered scope of use is expanded within the initial or a renewal term, additional fees shall be charged on a prorated basis. The prices pursuant to the respective applicable TeamViewer price list shall apply to the additional scope of use.

8.4. Invoicing.

Unless specified otherwise in the Order, TeamViewer shall charge the user fee upon commencement of the Agreement and thereafter upon commencement of each renewal period. Invoices shall be issued (i) online by e-mail to the e-mail address provided by the Customer or (ii) – if created – by uploading it to the Customer’s TeamViewer account and corresponding e-mail notification of the Customer. The Customer shall be entitled to have the invoice sent by post only if the Customer requests the invoice from TeamViewer and pays the respective remuneration pursuant to the current TeamViewer price list.

8.5. Payment methods.

Invoice amounts may be paid by credit card. Additional payment types (e.g. direct debit or check) can be selected during the ordering process if available. If the Customer chooses PayPal direct debit as payment method, if provided, the Customer may cancel such direct debit through his PayPal profile. Such cancellation must be made no later than one day prior to the next debit date.

8.6. Prices, fees, and taxes.

The Customer shall be required to pay any prices and fees specified in the Order to TeamViewer pursuant to the stipulated payment terms. Generally prices shall not include any sales, excise, value added or any other tax (including applicable withholding tax); the Customer shall be responsible for paying tax all such taxes except those taxes which are imposed on the net income attributable to TeamViewer. Should TeamViewer be liable to any sales, excise, value added or any other tax under local jurisdiction, such tax shall be added on top of the sales price and be charged to the Customer. Bank and credit card charges shall be borne by the Customer. All prices and charges shall be payable immediately and in the currency specified on the Order, unless another payment period was agreed in the Order.

8.7. Price changes.

TeamViewer shall be entitled to increase the user fee in a reasonable manner with effect from the end of an initial term or a renewal term. TeamViewer shall announce the increase in advance with a notice period at least equal to that required for convenience termination by TeamViewer. The Customer may object to the increase; in such case, the Agreement shall terminate upon the increase taking effect. If the Customer does not object, this shall be considered approval of the increase. TeamViewer shall notify the Customer in the announcement about such effect of his silence.

8.8. Default in payment.

The occurrence of default in payment and default interest shall be governed by statutory provisions, including without limitation sections 286 and 288 BGB.

(i) Dunning fee. In case of a second reminder, TeamViewer shall be entitled to charge a reasonable dunning fee.

(ii) Locking in case of default in payment. If the Customer is in default in payment of the user fee, TeamViewer shall be entitled to temporarily suspend server services (“Locking”). However, TeamViewer shall threaten any Locking reasonably in advance, e.g. by e-mail or notice in the software. There shall be no Locking or it shall be lifted once the Customer has made full payment. While locked, various modules cannot be utilized in accordance with the service package. During Locking, the Customer shall remain obligated to pay the user fee.

(iii) Termination in case of default in payment. TeamViewer shall be entitled to extraordinary termination of the Agreement if the Customer (i) fails to pay the user fee on two consecutive payment dates or is in default with payment of a significant portion of the user fee or (ii) is in default with payment of the user fee in an amount equivalent to the user fee for two months for a period covering more than two payment dates.

9. Warranty for defects

9.1. Freedom from defects and condition.

TeamViewer shall provide the software free from any defects in quality or title and throughout the term of the Agreement shall maintain it in a condition suitable for contractual use.

9.2. Maintenance obligation.

The obligation to maintain the software shall not comprise adapting the software to new operating systems or operating system versions, adapting to the range of functions of competing products, or establishing compatibility with new data formats or maintaining the compatibility of the Software with other TeamViewer products.

9.3. Remedy of Defects.

The Customer shall preferentially report defects of the software or of the server services by filing a web form or sending an email to TeamViewer. The Customer to the extent possible and reasonable, shall explain the particular circumstances under which the fault occurred (e.g. screenshots, log data). TeamViewer shall remove defects within a reasonable period of time. TeamViewer may remove defects in the form of updates and patches if the contractual range of functions is maintained and if the transfer does not result in significant disadvantages. The Customer shall bear the costs of installation. TeamViewer shall furthermore be entitled to temporarily instruct the Customer about options to bypass a defect and to remove the defect subsequently by adapting the software or server services if this can reasonably be expected from the Customer.

9.4. Termination.

Termination by the Customer pursuant to section 543 para. 2 sentence 1 no. 1 BGB because of the failure to provide contractual use shall be permitted only if TeamViewer has been given adequate opportunities to remove the defect and if this has failed.

9.5. Initial impossibility.

Strict liability for initial defects pursuant to section 536a para. 1, 1st alt. 1 BGB shall be excluded. Fault-based liability shall remain unaffected.

9.6. Limitation.

If the Customer is an Entrepreneur, warranty claims shall lapse after twelve months. This shall not apply in case of warranty claims subject to mandatory statutory liability on the part of TeamViewer (e.g. in case of malice, cf. clause 7.1 sentence 2).

9.7. Statutory provisions.

Moreover, subject to clause 7, the statutory provisions regarding warranty for defects shall apply.

10. Term and termination

10.1. Term and convenience termination.

Unless specified otherwise in the Order, the following shall apply if the software is provided against consideration: If the Agreement has a term of twelve (12) months (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.3) and subsequently shall be renewed automatically for a further twelve (12) months at a time (“Renewal Term”), unless the Agreement is terminated by either party with 30 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term. If the Agreement has a term of one (1) month (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.3) and subsequently shall be renewed automatically for a further month at a time (“Renewal Term”), unless the Agreement is terminated by either party with 14 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term.

10.2. Extraordinary termination.

The right to terminate for good cause shall remain unaffected. The termination right of TeamViewer in case of default in payment shall be subject to clause 9.8 (iii).

10.3. Termination notice.

Termination may be made in writing (signed letter, fax) or in text form (e.g. e-mail). The Customer may address his notice to TeamViewer GmbH, Jahnstrasse 30, 73037 Goeppingen, Germany, or to [email protected] to terminate the Agreement. TeamViewer may also terminate an Agreement by way of a corresponding notice in the software.

10.4. Consequences of termination.

Upon expiry of the term of the Agreement, the Customer shall refrain from any further use of the software. Following termination of the Agreement, the Customer shall no longer be able to access the data stored by him in the Software. The Customer shall be responsible for exporting the data prior to the end of the term of the Agreement using the Software’s functions and to store them for further use. TeamViewer shall not be obligated to any further release of data, unless the Customer has a right to receive such data under applicable law. Upon termination of the Agreement, TeamViewer shall delete the Customer data unless TeamViewer is required by law to retain them. If the deletion of personal data provided by the Customer upon formation of the Agreement or in the context of performance of the Agreement is possible only with unreasonable effort, TeamViewer shall be entitled to lock such data. The foregoing shall not affect TeamViewer’s right to use data in accordance with section 6.2.

11. General provisions

11.1. Amendments and changes to the general terms and conditions.

TeamViewer shall in principle be entitled to amend these EULA at any time. TeamViewer shall notify the Customer about the planned change and the contents of the new EULA no later than six weeks before the effective date. Such amendment shall be deemed approved, unless the Customer objects vis-à-vis TeamViewer within 15 days from receipt of such information. TeamViewer shall notify the Customer in the amendment notice about such effect of his silence. If the Customer objects to the amendment, the Agreement shall continue on the existing conditions.

11.2. Communication by e-mail.

Unless stipulated otherwise in this Agreement, any and all notifications and statements in connection with this Agreement may also be made by e-mail. To this end, TeamViewer may use the e-mail address provided by the Customer upon registration or in the TeamViewer account. The Customer shall retrieve them regularly and to the extent necessary, shall provide the respective current e-mail address. TeamViewer contact data are available under https://www.teamviewer.com/support/contact.

11.3. Applicable law.

This Contract and any disputes in connection with it shall be exclusively governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

11.4. Venue.

If the Customer is a merchant, a legal entity under public law or a special fund under public law, exclusive venue shall be the seat of TeamViewer. In such case, TeamViewer shall remain entitled to take legal action at the Customer’s seat.

11.5. Severability.

If individual provisions of this Agreement are or become unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced with what the Parties would have stipulated in good faith according to the originally intended purposes from an economic perspective. The same shall apply in case of any gaps.

11.6. Exclusive application.

This EULA shall apply exclusively. Any conflicting or deviating general terms and conditions of the Customer or of third parties shall not be recognized by TeamViewer and shall have no legal effect, unless TeamViewer explicitly agrees to them in advance in writing. In the event that this EULA is translated in any other language, the English version shall prevail.

B.
Section 1
General provisions

1. General content of the contract

1.1. Parties and subject matter.

The provisions of the present End User License Agreement (“EULA” or “Agreement”) shall regulate the legal relationship between TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen / Germany (“TeamViewer”) and its customers or users (hereinafter collectively “Customer”) in respect of the provision of a standard software (“TeamViewer IoT”) and the rendering of associated services. TeamViewer IoT is comprised of various independent modules (each module a “Software”). They may also be used separately.

In detail, the following modules are available:

(i) TeamViewer IoT Monitoring (cf. https://community.teamviewer.com/t5/IoT-Knowledge-Base/What-is-TeamViewer-IoT/ta-p/17084)

(ii) TeamViewer IoT Remote Control (cf. https://community.teamviewer.com/t5/IoT-Knowledge-Base/What-is-TeamViewer-IoT/ta-p/17084)

In addition, TeamViewer provides servers for establishing encrypted connections (handshake) and for the transmission of data packages (routing) in connection with the use of the software (“Server Services”). This EULA shall furthermore apply accordingly to associated software, which may be used via the browser, and to apps for mobile terminals (e.g. iOS, Android) (“Apps”) as well as to the features and functions comprised in the software. The same shall apply to support services (“Support Services”), which to a varying extent, depending on the stipulated service contents, may also become the subject matter of the Agreement. For the avoidance of doubt, notwithstanding the use of terms like purchase or similar, the Software is licensed, not sold.

1.2. Conclusion and contents of the Agreement.

A contract pursuant to this EULA shall be formed, if (i) the Customer consummates the web-based order or download process on the TeamViewer website if available or respectively start using the IoT IoT dashboard) and, at the end, clicks on the “Purchase” / “Order” / “Subscribe” / “I accept” / “Download TeamViewer IoT” or similarly named button, or, if (ii) the Customer and TeamViewer sign a written order form, or, if (iii) the Customer orders by phone and receives an order confirmation by e-mail, or if (iv) the Customer installs or uses the free version of the Software (“Freemium Software”) or a trial license (“Trial License”), or (v) if the Customer is provisioning devices and accepts the EULA via a command line interface. In case of (i), (iv) and (v) a, the Customer herewith waives the receipt of a notification of acceptance by TeamViewer. This EULA shall apply accordingly for the Freemium Software and Trial Licenses of the Software.

Details regarding the contract (e.g. selected Software, scope of functions, term, services, etc.), are set forth in the options selected by the Customer and in the specifications provided by TeamViewer during the ordering process or in case of a Freemium Software or Trial License Contract prior to the registration for the IoT dashboard], or respectively on the order form (hereinafter all consistently referred to as “Order”, and hereinafter this EULA and the Order together shall be referred to as the “Contract”).

1.3. No deviating provisions.

This Contract, including all Orders hereto, contains the entire agreement between the parties with respect to the subject matter hereof, and supersedes all proposals, understandings, representations, warranties, covenants, and any other communications (whether written or oral) between the parties relating thereto and is binding upon the parties and their permitted successors and assigns. Any inconsistent or conflicting terms and conditions contained in any purchase order or similar instrument of Customer shall be of no force or effect, even if the purchase order or similar instrument is accepted by TeamViewer.

2. Product specification and activation of the Software

2.1. Product specification.

The functions of the Software and a description of any services are set forth and described in the product description available on the TeamViewer websitewww.teamviewer.com/iot and on the applicable Order (“Product Specification”). Only this Product Specification shall be relevant to the contractually agreed quality and features of the Software and the Server Services; any other oral or written statements of TeamViewer shall not be relevant. Some features and functions of the Software or Services provided by TeamViewer may include or depend on certain third party products and services all of which may be subject to changes by such third parties. Accordingly, such features and functions may be modified or limited.

2.2. No guarantees.

In case of doubt, guarantees regarding the quality or features made by TeamViewer shall only be interpreted as such if they have been made in writing (including a signature) and are labelled “guarantee”.

2.3. Provision and activation.

TeamViewer shall provide the Software to the Customer for electronic download or as a cloud service, as the case may be. After completing the Order in the event of fee-based subscription license, the Customer shall receive (i) a license key, or (ii) an activation link for the activation of the license. Once the license has been activated, the rights of use and functionalities in accordance with the Contract shall be available to the Customer.

3. Software rights of use

3.1. Non-exclusive right of use.

TeamViewer herewith grants the Customer the non-exclusive, worldwide (subject to applicable export regulations; unless the Customer is expressly granted a limited right to use the license only in a specific territory during the order process), non-transferrable and not sub-licensable right to install, run and use the Software on Customers computers within the limits of the scope of use specified in the Order and this EULA.

3.2. Scope of use of the trial license.

TeamViewer may offer a trial license (“Trial License”) for a limited period of time. If TeamViewer elects to offer a Trial License, the Trial License is limited:

(i) in time to the term of the respective trial period (“Trial Period”) as stipulated in the Order, and;

(ii) in the scope of use up to 10 devices per account created, and, up to 50,000 messages per device per month (“Fair Usage Restrictions”).

The Customer acknowledges and agrees that a Trial License might become a fee-based license after the Trial Period dependent on the chosen functionality. The Customer acknowledges and agrees that a Trial License might be converted in a fee-based license after the Trial Period dependent on the chosen functionality, in which case TeamViewer will notify the Customer hereof prior to the end of the Trial Period.

3.3. Scope of use for fee-based licenses of the Software.

Fee-based subscription licenses of the Software are available exclusively to businesses/entrepreneurs and not to consumers. The scope of the granted rights and the admissible scope of use (e.g. functions) shall be set forth in the Order. If the Customer obtains a fee-based license, then the Customer shall be entitled to use the Software for the Customer’s own trade or profession or the trade or profession of Customer’s Affiliates. For purposes of the foregoing, an “Affiliate” shall mean any other person which directly or indirectly, controls, is controlled by, or is under common control with Customer, including, without limitation, subsidiaries, parent and sister companies.

3.4. Scope of use for Freemium-Software.

Without concluding an individual contract with TeamViewer the use of the Freemium-Software is permitted for the user’s own, private, but also commercial purposes for free. In any case, the permitted scope of use for the Freemium Software shall be subject to the Fair Usage Restrictions as set out in Section 3.2 above.

3.5. Prohibition of excessive use.

Any use of the Software in excess of the contractually stipulated scope of use shall be prohibited. The Customer herewith agrees to refrain from any such use. An excessive use in case of a Trial License or Freemium Software shall include without limitation if the Customer uses the Trial License or the Freemium Software in excess of the Fair Usage Restrictions set out in Section 3.2. TeamViewer reserves the right to deactivate a Trial License or the Freemium Software or block connections made by a Trial License or the Freemium Software if the Customer is in breach of the Fair Usage Restrictions. In addition, TeamViewer may, at its sole discretion, conduct technical measures regarding the functionality of the Software and the Server Services in such a way that it may detect whether the contractually agreed scope of usage is being exceeded by the Customer. Also, TeamViewer may require the Customer, at any time, to provide a self-declaration regarding its actual scope of use.

3.6. Source code and restrictions.

Customer will not and will not allow a third party to: (i) decompile, reverse engineer, disassemble or otherwise attempt to derive, analyze or use any source code or underlying ideas or algorithms related to the Software by any means whatsoever, except and only to the minimal extent the provisions of this Section are expressly prohibited by applicable statutory law, (ii) except as expressly set forth herein – cf. 3.1 sentence 2 – provide, lease, lend, use for timesharing or service bureau purposes or otherwise use or allow others to use the Software to or for the benefit of third parties, (iii) modify the Software or create any derivative works of the Software or (iv) remove any product identification, copyright or other notices in the Software or on any Software. Customer agrees to hold in confidence, not disclose, and not use the Software except as expressly permitted herein. Customer recognizes and agrees that there is no adequate remedy at law for a breach of this Section 3.6 and that such breach would irreparably harm TeamViewer for which monetary damages would not be an adequate remedy and that TeamViewer is entitled, in addition to its other rights and remedies, to equitable relief.

3.7. Provision to third parties.

The Customer shall not be entitled to give or provide the Software to third parties beyond the intended use; in particular, the Customer shall not be entitled to sell the Software. The foregoing does not affect the right of an Affiliate to use the Software in accordance with Section 3.3 of this Contract.

3.8. Reservation of rights.

As between the parties, TeamViewer retains all right, title and interest in and to the Software (and any updates thereto provided by TeamViewer) and in all copies, modifications and derivative works of the Software including, without limitation, all rights to patent, copyright, trade secret, trademark and other proprietary or intellectual property rights.

3.9. Right to audit and self-declaration.

TeamViewer may, at its sole discretion, conduct technical measures regarding the functionality of the Software and the Server Services in such a way that it may detect whether the contractually agreed scope of usage is being exceeded by the Customer. Also, TeamViewer may require the Customer, at any time, to provide a self-declaration regarding its actual scope of use. Customer acknowledges and agrees that TeamViewer reserves the right without any liability whatsoever to electronically disable the Software or cease any Services in the event that TeamViewer receives knowledge or has reason to believe that (i) the use of the Software or parts thereof by the Customer is in breach of any applicable law, or, (ii) if the Customer is engaged in any fraudulent or criminal activity.

4. Server Services and other services provided by TeamViewer

4.1. Server Services.

For the establishment of encrypted connections between different devices, the Software must respectively first of all communicate with servers of TeamViewer (so-called “handshake”). In addition, it may be necessary for the transmission of data that encrypted data packets be forwarded by servers of TeamViewer (so-called “routing”). Such handshake and routing are made available in connection with TeamViewer’s Server Services.

TeamViewer is willing to provide Customer with the respective Server Services. The Server Services may be unavailable from time to time due to technical difficulties or due to causes beyond the reasonable control of TeamViewer. The Internet connection between the Customer and the data center as well as the required hardware and software (e.g. PC, operating system) shall not be included in the services provided by TeamViewer and shall be Customer’s responsibility. The respective costs shall be borne by Customer. In case of Freemium-Software or a Trial License, the user has no claim to demand the provision of the Server Services and TeamViewer may in its sole discretion discontinue or modify the Server Services at any time.

For fee based subscription licenses, the Server Services will be provided during the limited term of the Customer’s subscription to the Software.

4.2. Installation, configuration.

The Customer shall be solely responsible for the installation and configuration of the Software. TeamViewer is not responsible for any installation or configuration.

4.3. Support.

TeamViewer’s only obligation for Support Services shall be to provide those specific Support Services set forth and described on the Order (if any), subject to Customer’s payment in full for such Support Services. In case of Freemium Software, the Customer shall not be entitled to any Support Services. This shall not affect any statutory warranty claims of the Customer.

4.4. Documentation.

TeamViewer shall provide a description of the functionalities in electronic format in English. Any further languages may be offered by TeamViewer on a voluntary basis, at TeamViewer’s sole discretion. The documentation is available under https://community.teamviewer.com/t5/IoT-Knowledge-Base/tkb-p/IoT_Knowledge_Base. As between the parties, TeamViewer retains all right, title and interest in and to such documentation and in all copies, modifications and derivative works thereof including, without limitation, all rights to patent, copyright, trade secret, trademark and other proprietary or intellectual property rights.

4.5. Updates.

TeamViewer may at its own discretion provide free Software updates for download. Updates may comprise bug fixes as well as smaller functional improvements (e.g. program execution speed optimizations) or new functions. There shall be no obligation to provide updates. The Customer’s warranty claims shall remain unaffected. The Customer shall be required to (i) regularly, but no less than once every month, verify if new updates of the Software are available, and, (ii) at its own expense to input the respective current Software update. Moreover, the Customer acknowledges and agrees that it might be required to install security-critical updates promptly on notification by TeamViewer. The rights of use according to the Software as such shall apply accordingly to updates (section 2).

4.6. Programming interfaces.

At TeamViewer’s sole discretion, the Software or Server Services may provide programming interfaces or other software interfaces (“API”) which may include applications of third parties or of the Customer (“Third-party Software”) that can communicate with the Software or respectively the servers of TeamViewer. TeamViewer may change APIs at any time without any obligation or liability to Customer. The respective provider shall be responsible for the Third-party Software. The provisions of this Contract shall not apply to any such Third-party Software and TeamViewer shall have no liability for any Third-party Software.

4.7. Changes to the services.

TeamViewer may change the Software in the context of updates as well as the Server Services (including the system requirements) for good cause. Such a good cause shall exist especially if the change is required due to (i) a necessary adaptation required by applicable law, (ii) changed technical framework conditions (new encryption standards), or (iii) the protection of the system security.

5. Obligations and duties of the Customer

5.1. Lawful usage.

The Customer shall use the Software and the Server Services only in accordance with the provisions of this Contract and in accordance with applicable laws and regulations in connection with such use. When using the Software and Server Services, the Customer shall, in particular, comply with all applicable data protection and export control provisions. If the Customer is a covered entity, a business associate or a representative of a covered entity or of a business associate (pursuant to the definition of these terms in 45 C.F.R § 160.103), the Customer agrees not to use any component, function, or other facility of the Software in order to create, receive, manage, or transmit any “protected health information” of any kind (pursuant to the definition of this term in 45 C.F.R § 160.103) or to use the Software in any way resulting in TeamViewer becoming his business associate or a third party’s business associate.

5.2. Export controls and economic sanctions.

Customer acknowledges that the software and related technical data and services (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of Germany, the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Customer agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of German, EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Customer further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.

Customer represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

This Section shall only apply to the Customer to the extent that the provisions herein would not result in (i) any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or (ii) a violation or conflict with Section 7 German Foreign Trade Regulation (Außenwirtschaftsverordnung) or a similar antiboycott statute.

“Restricted Party” means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

“Sanctioned Territory” means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Crimea, Cuba, Iran, North Korea, Sudan and Syria.

“Sanctions” means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, Germany, or any country where Controlled Technology is imported or re-exported.

5.3. System requirements.

The requirements for the Customer’s software and hardware are specified in the manuals and the Product Specification (cf. sec. 2.1 and 4.4). The Customer shall familiarize itself with the system requirements prior to using the Software and use the Software in accordance with these requirements.

6. Confidentiality and data protection

6.1. Confidentiality.

The products offered by TeamViewer, including the Software and all manuals and documentation provided by TeamViewer, contain essential components (e.g. algorithm and logic), constituting confidential information and trade secrets and shall be deemed TeamViewer’s Confidential Information. Customer will not disclose TeamViewer’s Confidential Information to any third party and will use TeamViewer’s Confidential Information only in accordance with this Contract.

6.2. Data protection.

TeamViewer strictly complies with applicable data protection law. TeamViewer collects, processes and uses data of Customer for the implementation and processing of the contractual relation with Customer, in particular for successfully establishing connections via the Internet. Data of Customer is not shared with third party advertisers without prior written consent. Non-personal or anonymous data may be collected automatically to improve functionality and the Customers’ experience with the Software and the Services. The Customer agrees that any non-personal or anonymous data collected may be sent to any of the worldwide offices or affiliates of TeamViewer. Details about collection, processing, and use of personal data by TeamViewer are described in the Data Protection Policy available for download under https://www.teamviewer.com/privacy-policy/.

6.3. Data visualization and monitoring.

The Customer acknowledges and agrees, that if data visualization or monitoring services are included in the Contract, it is a prerequisite that TeamViewer will process and aggregate such data. The Customer further acknowledges and agrees that the results of such monitoring and visualization services is dependent on the quality of the forwarded data and that such services might not always work error-free. The Customer represents and warrants to TeamViewer that it has the legal right to forward involved data to TeamViewer. Moreover, TeamViewer might provide certain notification and alerting services. Customer acknowledges and agrees that such notification and alerting services might not always work error-free and that consequently false positive alerts might occur.

7. LIMITATION OF LIABILITY.

TO THE EXTENT PERMITTED BY LAW, TEAMVIEWER OR ITS LICENSORS, RESELLERS, SUPPLIERS, OR REPRESENTATIVES SHALL UNDER NO CIRCUMSTANCES BE LIABLE VIS-À-VIS THE CUSTOMER FOR (i) THE COSTS OF ACQUIRING REPLACEMENT GOODS OR SERVICES, LOST PROFITS, LOSS OF USE, LOSS OR LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PRODUCTION, LOST REVENUES, LOST ORDERS, LOST GOODWILL, OR THE FAILURE TO REALIZE EXPECTED SAVINGS OR THE LOSS OF WORKING TIME OF MANAGEMENT OR STAFF, OR (ii) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGE OCCURRING DIRECTLY OR INDIRECTLY DUE TO THIS AGREEMENT, EVEN IF TEAMVIEWER OR ITS LICENSORS, RESELLERS, SUPPLIERS, OR REPRESENTATIVES WERE NOTIFIED ABOUT THE POSSIBILITY THAT SUCH DAMAGE MIGHT OCCUR. THE LIABILITY OF TEAMVIEWER SHALL UNDER NO CIRCUMSTANCES EXCEED THE CHARGES, WHICH HAVE IN FACT BEEN PAID BY THE CUSTOMER WITHIN A PERIOD OF SIX (6) MONTHS FOR THE SOFTWARE OR SERVICE PRIOR TO OCCURRENCE OF THE EVENT GIVING RISE TO THE DAMAGE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT THE LIABILITY OF TEAMVIEWER VIS-À-VIS THE CUSTOMER FOR CULPABLY CAUSING DEATH OR BODILY INJURY OR ANY OTHER LIABILITY, WHERE EXCLUSION OR LIMITATION IS PROHIBITED BY LAW. THE EXCLUSIONS OR LIMITATIONS OF LIABILITY STIPULATED IN THIS EULA SHALL APPLY REGARDLESS OF WHETHER OR NOT THE CUSTOMER ACCEPTS THE SOFTWARE, SERVICES, OR UPDATES.

8. Indemnification

8.1. Indemnification by the Customer.

The Customer undertakes to indemnify and hold TeamViewer, any affiliates, managing directors, directors, partners, contractors or licensors of TeamViewer harmless for and against any and all direct and indirect damage, costs, and expenses (including any and all attorneys’ fees and legal costs) which are incurred by TeamViewer because of complaints, claims, demands, penalty payments, or any other third-party procedures or regulatory charges, conditions, or penalty payments, and which are based on a breach of this EULA by the Customer or on any use of the Software in breach of applicable law.

8.2. Indemnification procedure.

TeamViewer shall promptly notify the other party in writing of any action for which TeamViewer believes it is entitled to be indemnified pursuant to Section 8.1, as applicable. If TeamViewer is named a party in any judicial, administrative or other proceeding arising out of or in connection of any breach of any provision of this EULA, a negligent or wrongful act, and/or a violation of any applicable law, TeamViewer will have the option at any time to either.

(i) undertake its own defense, choosing the attorneys, consultants, and other appropriate professionals to represent its interests, in which case the Customer will be responsible for and pay the reasonable fees and expenses of such attorneys, consultants, and other professionals, or,

(ii) to hand over its defense to the indemnifying party, in which case the indemnifying party will provide qualified attorneys, consultants, and other appropriate professionals to represent the party seeking interests at the Customer’s expense. TeamViewer will have the sole right and discretion to settle, compromise or otherwise resolve any and all claims, causes of actions, liabilities or damages against it, notwithstanding that TeamViewer may have tendered its defense to the Customer. Any such resolution will not relieve the party of its obligation to indemnify the other party under this Section 8.

9. User fee, price changes, and default in payment

9.1. User fee.

For the rights of use to the software and the provisions of the server services during the term of the Agreement, the Customer shall owe TeamViewer the user fee set forth in the Order, unless the Order specifies use free of charge.

9.2. Due date.

Unless specified otherwise in the Order, the user fee shall be due and payable monthly in advance. In case of annual licenses monthly payment is excluded except otherwise agreed on an individual basis.

9.3. Changes to the scope of use.

The ordered scope of use or the service package may be expanded at any time; reductions of the service package or of the scope of use shall be possible only with effect from the end of the initial or a renewal term (see clause 11.1). If the ordered scope of use is expanded within the initial or a renewal term, additional fees shall be charged on a prorated basis. The prices pursuant to the respective applicable TeamViewer price list shall apply to the additional scope of use.

9.4. Invoicing.

Unless specified otherwise in the Order, TeamViewer shall charge the user fee upon commencement of the Agreement and thereafter upon commencement of each renewal period. Invoices shall be issued (i) online by e-mail to the e-mail address provided by the Customer or (ii) – if created – by uploading it to the Customer’s TeamViewer account and corresponding e-mail notification of the Customer. The Customer shall be entitled to have the invoice sent by post only if the Customer requests the invoice from TeamViewer and pays the respective remuneration pursuant to the current TeamViewer price list.

9.5. Payment methods.

Invoice amounts may be paid by credit card. Additional payment types (e.g. direct debit or check) can be selected during the ordering process if available. If the Customer chooses PayPal direct debit as payment method, if provided, the Customer may cancel such direct debit through his PayPal profile. Such cancellation must be made no later than one day prior to the next debit date.

9.6. Prices, fees, and taxes.

The Customer shall be required to pay any prices and fees specified in the Order to TeamViewer pursuant to the stipulated payment terms. Generally prices shall not include any sales, excise, value added or any other tax (including applicable withholding tax); the Customer shall be responsible for paying tax all such taxes except those taxes which are imposed on the net income attributable to TeamViewer. Should TeamViewer be liable to any sales, excise, value added or any other tax under local jurisdiction, such tax shall be added on top of the sales price and be charged to the Customer. Bank and credit card charges shall be borne by the Customer. All prices and charges shall be payable immediately and in the currency specified on the Order, unless another payment period was agreed in the Order.

9.7. Price changes.

TeamViewer shall be entitled to increase the user fee in a reasonable manner with effect from the end of an initial term or a renewal term. TeamViewer shall announce the increase in advance with a notice period at least equal to that required for convenience termination by TeamViewer. The Customer may object to the increase; in such case, the Agreement shall terminate upon the increase taking effect. If the Customer does not object, this shall be considered approval of the increase. TeamViewer shall notify the Customer in the announcement about such effect of his silence.

9.8. Payment Default.

The occurrence of default in payment and default interest shall be governed by statutory provisions, including without limitation sections 286 and 288 BGB.

(i) Dunning fee. In case of a second reminder, TeamViewer shall be entitled to charge a reasonable dunning fee.

(ii) Locking in case of default in payment. If the Customer is in default in payment of the user fee, TeamViewer shall be entitled to temporarily suspend server services (“Locking”). However, TeamViewer shall threaten any Locking reasonably in advance, e.g. by e-mail or notice in the software. There shall be no Locking or it shall be lifted once the Customer has made full payment. While locked, various modules cannot be utilized in accordance with the service package. During Locking, the Customer shall remain obligated to pay the user fee.

(iii) Termination in case of default in payment. TeamViewer shall be entitled to extraordinary termination of the Agreement if the Customer (i) fails to pay the user fee on two consecutive payment dates or is in default with payment of a significant portion of the user fee or (ii) is in default with payment of the user fee in an amount equivalent to the user fee for two months for a period covering more than two payment dates.

10. Warranty for defects

10.1. Warranty, no guarantee.

TeamViewer undertakes to ensure that during the term of a subscription, the Software as well as the server services shall in every material respect comply with the respective product description. However, TeamViewer shall under no circumstances vouch to be able to remove any reported defects or that use of the Software and the server services will be uninterrupted or without any faults. TeamViewer shall furthermore not represent any properties or third-party services. In the event of a breach of any obligations under sentence 1, TeamViewer shall without additional costs for the Customer perform any subsequent improvements which are necessary for the Software and server services to comply with the assumed obligations. The Customer shall give TeamViewer adequate opportunity to remove any breach of duty and shall provide support for the removal of defects. However, in this regard, the claim to subsequent improvement shall be the Customer’s sole claim in the event of a breach of duty on the part of TeamViewer within the meaning of sentence 1. However, if TeamViewer after several attempts is unable to remove the defect of a Software or server service and if it therefore is unable to remove the breach of duty according to sentence 1, the Customer shall only be entitled to terminate the Agreement. In this case, TeamViewer shall compensate the Customer in advance for any amounts paid by the Customer to TeamViewer for the Software and server services for the remaining part of the term of the subscription. Any obligation on the part of TeamViewer about any kind of remedy in the event of defects resulting from accident, abuse, unauthorized repairs, modifications, or expansions or in case of improper use shall be excluded.

THE ABOVE SHALL CONSTITUTE THE SOLE AND EXCLUSIVE CLAIM ON THE PART OF THE CUSTOMER IN CASE OF ANY BREACH OF DUTY UNDER THIS PROVISION.

10.2. Maintenance obligation.

The obligation to maintain the Software shall not comprise adapting the Software to new operating systems or operating system versions, adapting to the range of functions of competing products, or establishing compatibility with new data formats or a full version of TeamViewer, which TeamViewer no longer supports.

10.3. DISCLAIMER OF WARRANTY, GUARANTEE, LIABILITY.

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND LIABILITY CLAIMS SET FORTH IN PARAGRAPH 10 ABOVE SHALL CONSTITUTE THE CUSTOMER’S EXCLUSIVE CLAIMS AND SHALL APPLY INSTEAD OF ANY OTHER EXPLICIT OR IMPLICIT CLAIMS, INCLUDING WITHOUT LIMITATION ANY IMPLIED CLAIMS WITH A VIEW TO MARKETABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. TEAMVIEWER SHALL NOT VOUCH FOR THE SOFTWARE OR THE SERVICES MEETING THE CUSTOMER’S REQUIREMENTS OR THAT OPERATION OR USE OF THE SOFTWARE OR THE SERVICES, INCLUDING THE SERVER SERVICES, WILL BE UNINTERRUPTED OR WITHOUT DEFECTS. THE CUSTOMER MAY HAVE OTHER RIGHTS, WHICH MAY VARY DEPENDING ON THE STATE OR COUNTRY.

11. Term and termination

11.1. Term and convenience termination.

Unless specified otherwise in the Order, the following shall apply if the software is provided against consideration: If the Agreement has a term of twelve (12) months (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.3) and subsequently shall be renewed automatically for a further twelve (12) months at a time (“Renewal Term”), unless the Agreement is terminated by either party with 30 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term. If the Agreement has a term of one (1) month (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.3) and subsequently shall be renewed automatically for a further month at a time (“Renewal Term”), unless the Agreement is terminated by either party with 14 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term.

11.2. Extraordinary termination.

The right to terminate for good cause shall remain unaffected. The termination right of TeamViewer in case of default in payment shall be subject to clause 9.8.(iii).

11.3. Termination notice.

Termination may be made in writing (signed letter, fax) or in text form (e.g. e-mail). The Customer may address his notice to TeamViewer GmbH, Jahnstrasse 30, 73037 Goeppingen, Germany, or to [email protected] to terminate the Agreement. TeamViewer may also terminate an Agreement by way of a corresponding notice in the software.

11.4. Consequences of termination.

Upon expiry of the term of the Agreement, the Customer shall refrain from any further use of the software. Following termination of the Agreement, the Customer shall no longer be able to access the data stored by him in the Software. The Customer shall be responsible for exporting the data prior to the end of the term of the Agreement using the Software’s functions and to store them for further use. TeamViewer shall not be obligated to any further release of data, unless the Customer has a right to receive such data under applicable law. Upon termination of the Agreement, TeamViewer shall delete the Customer data unless TeamViewer is required by law to retain them. If the deletion of personal data provided by the Customer upon formation of the Agreement or in the context of performance of the Agreement is possible only with unreasonable effort, TeamViewer shall be entitled to lock such data. The foregoing shall not affect TeamViewer’s right to use data in accordance with section 6.2.

12. General provisions

12.1. Amendments to the general terms and conditions.

TeamViewer shall in principle be entitled to amend these EULA at any time. TeamViewer shall notify the Customer about the planned change and the contents of the new EULA no later than six weeks before the effective date. Such amendment shall be deemed approved, unless the Customer objects vis-à-vis TeamViewer within 15 days from receipt of such information. TeamViewer shall notify the Customer in the amendment notice about such effect of his silence. If the Customer objects to the amendment, the Agreement shall continue on the existing conditions.

12.2. Communication by e-mail.

Unless stipulated otherwise in this Agreement, any and all notifications and statements in connection with this Agreement may also be made by e-mail. To this end, TeamViewer may use the e-mail address provided by the Customer upon registration or in the TeamViewer account. The Customer shall retrieve them regularly and to the extent necessary, shall provide the respective current e-mail address. TeamViewer contact data are available under https://www.teamviewer.com/support/contact/.

12.3. Applicable law.

This Contract will be governed by the laws of the State of New York, United States of America. Such governing laws are exclusive of any provisions of the United Nations Convention on Contracts for Sale of Goods, including any amendments thereto, and without regard to principles of conflicts of law. If any provision of this Contract is found partly or wholly illegal or unenforceable, such provision shall be enforced to the maximum extent permissible, and remaining provisions of this Contract shall remain in full force and effect. A waiver of any breach or default under this Contract shall not constitute a waiver of any other subsequent breach or default.

12.4. Place of jurisdiction.

TeamViewer and Customer unconditionally and irrevocably consent to the exclusive jurisdiction of the federal and/or state courts located in New York County, New York with respect to any action, suit or proceeding arising out of or relating to this Contract or the transactions contemplated hereby and the parties waive any objection with respect to such courts for the purpose of any such action, suit or proceeding.

12.5. Force Majeure.

TeamViewer shall not be liable for events of force majeure, which make it considerably more difficult to perform its contractual performance or which temporarily impede the due performance of the Agreement or make it impossible. Force majeure shall include any circumstances unrelated to the intention and influence of the contracting parties, such as acts of God, government actions, blockades, war and other military conflicts, mobilization, civil commotion, terrorist attacks, strikes, lockouts, and other labor conflicts, confiscation, embargoes or other facts, which are unforeseeable, serious and due to no fault on the part of the contracting parties, and which occur after conclusion of this Agreement.

12.6. Severability.

If individual provisions of this Agreement are or become unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced with what the Parties would have stipulated in good faith according to the originally intended purposes from an economic perspective. The same shall apply in case of any gaps.

12.7. Exclusive application.

This EULA shall apply exclusively. Any conflicting or deviating general terms and conditions of the Customer or of third parties shall not be recognized by TeamViewer and shall have no legal effect, unless TeamViewer explicitly agrees to them in advance in writing. In the event that this EULA is translated in any other language, the English version shall prevail.

C.

1. GENERAL

In order to fulfill the requirements of the applicable data protection laws, concerning the TeamViewer IoT Monitoring and TeamViewer IoT Remote Control as well as the Server Services the parties, until further notice, agree on the following regulations concerning commissioned (data) processing which supplement the EULA. The details of the data processing are described in Annex 1.

2. RIGHTS AND OBLIGATIONS OF TEAMVIEWER

2.1 Compliance with Applicable Laws.

The obligations of TeamViewer shall arise from this Agreement and the applicable laws. The applicable laws shall particularly include the German Federal Data Protection Act (Bundesdatenschutzgesetz – “BDSG”) and the General Data Protection Regulation (“GDPR”).

2.2 Processing on Instructions Only.

TeamViewer shall only process personal data within the scope of this Section C and on documented instructions from the Customer mutually agreed by the parties in the EULA and the Performance Specification. Customer may issue additional instructions to the extent required in order to comply with the applicable data protection laws, including with regard to transfers of personal data to a third country or an international organisation, unless required to do so by Union or Member State law to which TeamViewer is subject; in such a case, TeamViewer shall inform the Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest. TeamViewer shall ensure that this also applies for any persons granted access to personal data.

2.3 Obligation of Confidentiality.

TeamViewer shall ensure and provide verification upon request that those persons authorized to process personal data have committed themselves to confidentiality, unless they are subject to a statutory obligation of confidentiality.

2.4 Security Measures Pursuant to Art. 32 GDPR

2.4.1 Principle. TeamViewer declares that it will implement the necessary measures for the security of processing according to Art. 32 of the GDPR (collectively, the “Security Measures”).

2.4.2 Scope. For the concrete commissioned processing, a level of security appropriate to the risk for the rights and freedoms of the natural persons who are the subject of the processing shall be guaranteed. In this regard, the protection objectives of Art. 32(1) of the GDPR, especially the confidentiality, integrity, availability and resilience of the processing systems and services in terms of the nature, scope, context and purposes of the processing shall be taken into account in such a way that any risks shall be mitigated permanently through appropriate security measures.

2.4.3 Data Protection Concept. The data protection concept describes in detail the selection of security measures. Please contact us to receive a copy of our security measures.

2.4.4 Procedure for Reviewing. The data protection concept describes the procedures for regularly reviewing, assessing and evaluating the effectiveness of the security measures. Please contact us to receive a copy of our security measures.

2.4.5 Changes. The Security Measures are subject to technical progress and further developments. TeamViewer shall be permitted in principle to implement alternative adequate measures. The level of security may thereby not fall below the level existing prior to this Agreement on the basis of the Security Measures already implemented or to be implemented.

2.5 Engagement of Additional Processors.

The obligations of TeamViewer when engaging additional processors (“Subcontractors”) are regulated in clause 3.

2.6 Assistance with Safeguarding the Rights of Data Subjects.

TeamViewer shall assist the Customer by appropriate technical and organizational measures, insofar as this is possible, in fulfilling its obligations to respond to rights to rectification, deletion or blocking according to the BDSG or requests for exercising the data subject’s rights laid down in Chapter III of the GDPR. If a data subject should directly contact TeamViewer for the purposes of exercising the data subject’s rights, TeamViewer shall forward this request to the Customer without delay. All costs incurred insofar shall be born by the Customer and shall be refunded at an hourly rate of 70 Euro to the extent permissible under applicable data protection law.

2.7 Assistance with Ensuring Compliance with Art. 32 – 36 GDPR.

Taking into account the nature of processing and the information available to TeamViewer, TeamViewer shall assist the Customer in ensuring compliance with the obligations pursuant to Art. 32 – 36 GDPR, in particular with respect to the security of the processing, data protection impact assessments and consultation of supervisory authorities. All costs incurred insofar shall be born by the Customer and shall be refunded at an hourly rate of 70 Euro to the extent permissible under applicable data protection law. TeamViewer shall provide the Customer with the information required for the preparation of the list of processing operations.

2.8 Deletion and Return at the End of Processing.

At the choice of the Customer, TeamViewer shall delete or return the personal data that is the object of the commissioned data processing, unless the law of the European Union or a Member State to which TeamViewer is subject requires storage of the personal data.

2.9 Information to Demonstrate Compliance with Data Protection Obligations and Inspections.

TeamViewer shall make available to the Customer all information necessary to demonstrate compliance with the obligations resulting from clauses 2 and 3. In the event of any failure to provide such information or audit reports, TeamViewer will regularly, at least every 18 months, make available certificates of regular audits by a recognized auditor. TeamViewer allows for and contributes to additional audits, including inspections, conducted by the Customer or another auditor mandated by the Customer; the costs for such additional audits shall be born by the Customer except in case TeamViewer’s certificate gives substantial rise to concerns of non-compliance.

2.10 Obligation to Notify Doubts About Instructions.

TeamViewer shall immediately inform the Customer if, in its opinion, the execution of an instruction could infringe any applicable data protection laws.

2.11 Obligation to Notify Breaches.

If TeamViewer detects any breaches of applicable data protection laws, this Agreement, instructions of the Customer relating to the data processing, or instructions of the data protection officer, TeamViewer shall notify the Customer without undue delay.

2.12 Designation of a Data Protection Officer.

TeamViewer has designated a data protection officer.

2.13 Disclosure or Publication of Appropriate or Suitable Safeguards for Transfers to a Third Country.

TeamViewer agrees to disclose or publish information on the appropriate or suitable safeguards that have been used to make a transfer to a third country to the extent that this is required under Art. 13(1) f) or 14(1) f) of the GDPR in order to inform the data subject.

3. SUBCONTRACTORS

3.1 Subcontractors Engaged Upon Conclusion of the Agreement.

TeamViewer has engaged a number of Subcontractors, and a list is available upon request.The Customer shall treat the list of Subcontractors as a confidential business secret and shall not disclose it to third parties.

3.2 Additional Subcontractors.

If TeamViewer would like to engage additional or different Subcontractors to render the contractually agreed services, such Subcontractors shall be selected using the due care required by law. TeamViewer shall give the data exporter prior notice of the appointment of any new Subcontractors 15 days in advance. The Customer may object against the instruction of the new Subcontractors on reasonable grounds. In case an understanding cannot be reached, TeamViewer is entitled to terminate the EULA with 2 weeks notice.

3.3 Obligations of Subcontractors

3.3.1 Structuring Contracts According to the Requirements of the Agreement. TeamViewer shall structure the contracts with Subcontractors in such a way that they comply with the requirements of the applicable data protection laws and this Agreement.

3.3.2 Engagement of Additional or Different Subcontractors. TeamViewer shall obligate any Subcontractors to commit in particular to refraining from engaging any additional or other Subcontractors to process personal data without complying with sec.3.2.

3.3.3 Checking Safeguards of Subcontractors. TeamViewer will examine whether sufficient safeguards will be provided to implement appropriate technical and organizational measures in such a way that the applicable data protection laws and this Agreement are complied with.

Annex 1: Details of the Data Processing According to Section C.

TeamViewer will examine whether sufficient safeguards will be provided to implement appropriate technical and organizational measures in such a way that the applicable data protection laws and this Agreement are complied with.

1. Object. The object of the data processing arises from the EULA.

2. Duration. The duration of the data processing shall depend on the term of the EULA.

3. Nature and Purpose of the Processing. TeamViewer shall process all personal data solely for the purposes of enabling the use of the products and services provided under the EULA and according to documented instructions on behalf of the Customer.

4. Type of Personal Data. The following types of personal data shall be processed:

4.1 Customer Information

4.1.1 Name of customer.

4.1.2 Contact information such as company name, job title, email, telephone and postal address.

4.1.3 Payment token – TeamViewer uses an external payment service provider and payments made in relation to an Account are identified through a token. TeamViewer therefore does not collect or process personal data associated with bank or payment card details.

4.2 User Information. Personally identifiable information collected and processed to enable product operation functionality ie remote connections, depends on the TeamViewer application used as summarised in Table 1.

Table 1 – Personal Information processed in Products
ProductTeamViewerBlizzITbrainIoT
User nameYesYesYesYes
Display nameYesYesYesYes
EmailYesYesYesYes
IP AddressYesYesYesYes
Profile Picture (optional)YesYesYesYes
Language PreferenceYesYesYesYes
Meeting IDNoYesNoNo
Telephone number(s)NoYesNoNo
LocationYesYesYesYes

4.3 Mobile Applications also use location information as defined by the network provider.

4.4 Location is an approximate city derived from IP address, based on connection to Internet Service Provider.

4.5 If dial-in selected as audio option, telephone number displays to identify participant. If caller ID is blocked by caller, this displays “Anonymous”.

4.6 Session or Blizz Meeting recordings are stored on customer device or own network and not held by TeamViewer.

4.7 For users participating in remote connections using a webapp rather than native application a subset of the above applies.

4.8 ITbrain provides remote backup functionality. TeamViewer has no access to this content and its maintenance remains under the control of the customer.

5. Categories of Data Subjects. The following categories of data subjects are affected by the processing:

5.1 Customers – a person identified as owning a product licence(s) or a person identified as primary contact within a commercial organisation owning a product licence(s)

5.2 Users – a person who uses a TeamViewer product

If the place of acquisition or your (main) place of residence are outside the USA, South America, or Canada, the provisions of our End User License Agreement under clause A shall apply to our contractual relationship.

If the place of acquisition or your (main) place of residence are in the USA, South America, or Canada, the provisions of our End User License Agreement under clause B shall apply to our contractual relationship.

Independent of your location of residence, a new section C. is added to the provisions of the End User License Agreement.

The original of End User License Agreement is drawn in the German language. In the countries Germany, Austria and Switzerland the German version shall prevail over the English version. In all other countries the English Version shall prevail. All other translations shall solely serve for a better understanding.

 

A.

1. Contents and formation of the Agreement

1.1. Parties and subject matter.

The provisions of the present End User License Agreement (EULA) shall regulate the legal relationship between TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen / Germany (“TeamViewer”) and its customers (“Customer”) in respect of the provision of a standard software and the rendering of associated services. TeamViewer Remote Management is comprised of various independent modules (each module a “Software”). They may also be used separately. In addition, TeamViewer provides servers for establishing encrypted connections (handshake) and for the transmission of data packages (routing) in connection with the use of the software (“Server Services”). The use of TeamViewer Remote Management requires in any event a free full version of TeamViewer. However, TeamViewer Remote Management is neither part of the TeamViewer license, nor is the corresponding TeamViewer license part of the TeamViewer Remote Management license or of its modules. If the Customer wishes to use TeamViewer Remote Management, a paid-up TeamViewer Remote Management license as well as a full version of TeamViewer are required. Customers of TeamViewer Remote Management may use the free version of the TeamViewer license for the purpose of using TeamViewer Remote Management. In so doing, the Customer must accept the EULA of the full version of TeamViewer. The use of TeamViewer Remote Management and of its modules therefore shall require acceptance of the provisions of this EULA as well as the EULA of the full version of TeamViewer. This EULA shall furthermore apply accordingly to associated software, which may be used via the browser, and to apps for mobile terminals (e.g. iOS, Android) (“Apps”) as well as to the features and functions comprised in the software. The same shall apply to support services, which to a varying extent, depending on the stipulated service contents, may also become the subject matter of the Agreement. In detail, the following modules are available:

(i) TeamViewer Monitoring & Asset Management (cf. https://www.teamviewer.com/en/remote-management/services/assetmanagement/)

(ii) TeamViewer Endpoint Protection (cf. https://www.teamviewer.com/en/remote-management/services/endpoint-protection/)

(iii) TeamViewer Backup (cf. https://www.teamviewer.com/en/remote-management/services/backup/)

1.2. Formation and contents of the Agreement.

A contract for valuable consideration pursuant to the present EULA shall be formed if (i) the Customer goes through the web-based order process on the TeamViewer Remote Management website (https://www.teamviewer.com/remote-management/), ultimately clicking the “Purchase” / “Order” / “Subscribe” or similarly named button, or if (ii) the Customer and TeamViewer sign a written order form, or if (iii) the Customer orders by phone and receives an order confirmation by e-mail. Details about the Agreement (e.g. selected software, range of functions, term) shall follow from the options selected by the Customer and the information by TeamViewer during the order process or on the order form or in the order confirmation e-mail (hereinafter together “Order”, these EULA and the Order hereinafter together “Agreement”).

1.3. Test Phase Software. This EULA also applies to the use of the Software during the test phase.

1.4. No deviating regulations.

The application of provisions different from or in excess to these EULA shall be excluded. This shall apply in particular to the Customer’s general terms and conditions, even if TeamViewer accepts an Order from the Customer, in which the Customer refers to its general terms and conditions and/or if they are attached to a contractual document of the Customer and if TeamViewer does not object.

1.5. Obligations in electronic commerce.

Sections 312i para. 1 no.1, 2 and 3 as well as section 312i para. 1 sentence 2 BGB, which provide for certain obligations in the part of TeamViewer in electronic commerce contracts, shall herewith be excluded.

1.6. Test phase.

If the Order provides for a test phase, the Customer may within seven (7) calendar days from conclusion of the contract terminate or rescind the Agreement without notice with immediate effect. In this case, the Customer shall be refunded any already paid user fee or respectively, the purchase price.

2. Performance specifications and software activation

2.1. Performance specification.

The software’s functions shall follow from the product description available in the webshop and in particular from the range of functions specified in the Order (“Performance Specification”). The contractually stipulated properties of the software and server services shall be conclusively determined by the Performance Specification, and not by verbal or written statements made by TeamViewer in the lead-up to the conclusion of the Agreement. Individual functionalities of TeamViewer services depend on third-party products and services, which may change. This may require TeamViewer to adapt or limit its services accordingly.

2.2. No guarantees.

In case of doubt, warranties and representations of properties by TeamViewer shall be interpreted as such only if made in writing (and signed) and identified as “guarantee”. TeamViewer shall in particular not warrant that the specifications contained in our software, including its modules, meet the Customer’s needs, that the software, including its modules, can be operated without interruptions or faults. TeamViewer shall furthermore not warrant that it will be possible at all times to successfully perform data backups.

2.3. Provision and activation.

TeamViewer shall provide the software for online retrieval (download) by the Customer.

2.4. Activation.

Following completion of the Order, the Customer in case of fee-based use of TeamViewer shall be provided with a license key, which the Customer shall enter into the software. After entering the license key, the Customer shall have the rights of use and functionalities of the paid-up version pursuant to this Agreement.

3. Rights of use to the software

3.1. Non-exclusive right of use.

TeamViewer herewith grants the Customer the non-exclusive, worldwide (pursuant to applicable export control regulations; unless, the Customer in the order process is explicitly granted a right of use restricted to a specific territory), temporary, non-transferable and non-sublicensable right to install, run and use the software on computers to the extent of the scope of use specified in the Order and the present EULA.

3.2. Term of use

The rights of use granted under this Agreement shall be limited to the term of the Agreement (see clause 10).

3.3 Scope of use.

The scope of the granted rights and the permitted scope of use (e.g. number of end points and storage capacity) shall follow from the order and this EULA.

(i)Scope of use. The Software is available exclusively to businesses/entrepreneurs and not to consumers. The scope of the granted rights and the admissible scope of use (e.g. channels) shall be set forth in the Agreement. The Customer shall be entitled to use the Software for the Customer’s own trade or profession or the trade or profession of Customer’s Affiliates. For purposes of the foregoing, an “Affiliate” shall mean any other person which directly or indirectly, controls, is controlled by, or is under common control with Customer, including, without limitation, subsidiaries, parent and sister companies.

(ii) Scope of use based on service packages. The Customer may use the Software only in accordance with his ordered service packages. “Service packages” shall mean the modules individually assembled by the Customer in accordance with the features specified in the Order (such as end points, storage capacity).

The Order may indicate further restrictions of the permitted scope of use

3.4. Prohibition of excessive use.

Any use of the software in excess of the contractually stipulated scope of use shall be prohibited. The Customer herewith agrees to refrain from any such use. In such case, TeamViewer shall retain the right to prohibit any use of the software. TeamViewer shall in such case notify the Customer in advance by e-mail that the software will be locked.

3.5. Source code.

The granted rights of use shall not comprise any rights to the software’s source code.

3.6. Conversions and decompilation.

The rights granted under this Agreement shall not comprise any rights to editing or decompiling the software. The Customer’s statutory rights, including without limitation pursuant to section 69e of the [German] of the Copyright Act (UrhG) shall remain unaffected.

3.7. Markings.

Markings of the software, including without limitation copyright notices, trademarks, serial numbers etc. may not be removed, modified or concealed.

3.8. Transfer to third parties.

The Customer shall not be entitled to transfer or provide the software to third parties in excess of the intended use, in particular not to dispose of or license the software.

3.9. Reservation of rights.

Unless the Customer has been explicitly granted rights of use to the software, any and all rights to the software shall remain with TeamViewer.

3.10. Program locks.

TeamViewer shall have the right, but not the duty to technically configure the software and the server services in such a way that it is impossible to exceed the permitted scope of use.

Server services and other services by TeamViewer

4.1 Server services.

To establish encrypted telecommunications connections between different users of the software, the software first has to communicate with TeamViewer servers (so-called “handshake”). In addition, the transmission of data in the context of using the software may require that encrypted data packages are forwarded by TeamViewer servers (so-called “routing”).

(i)Subject matter. TeamViewer is willing to provide the Customer with the relevant server services. In so doing it is not possible to rule out that the server services might be interrupted due to technical difficulties. The Internet connection between the Customer and the data center and the relevant required hardware and software (e.g. PC, operating system) shall not constitute part of TeamViewer’s services. The resulting costs shall be borne by the Customer.

(ii) Term. In case of subscriptions, the provision of server services may be limited to the term of the Agreement.

4.2. Installation, setup.

The Customer shall install and configure the software himself. The above services shall not be owed by TeamViewer.

4.3. Support.

TeamViewer shall owe support only to the extent that this has been explicitly stipulated. Any additional provided support may be modified or terminated by TeamViewer at any time. The Customer’s statutory warranty claims shall remain unaffected. If compensation has been stipulated for support services, such compensation shall not relate to satisfaction of the Customer’s statutory warranty claims.

4.4. Documentation.

TeamViewer shall provide a user manual in pdf in German and in English, which may be retrieved online. Additional languages may be offered by TeamViewer on a voluntary basis, but shall not be contractually owed. The documentation may be retrieved under https://www.teamviewer.com/en/remote-management/support/documents/. As has been stipulated by the Parties, all rights, claims, and benefits under such documentation shall remain with TeamViewer, as well as the rights to all copies, modifications and derived versions thereof, including without limitation to patent rights, copyrights, business secrets, trademark rights and any other intellectual property rights.

4.5. Minor updates.

TeamViewer may at its own discretion provide free minor software updates for download. Minor updates shall be identified by TeamViewer by changing the digit after the main version number (e.g. version XX.1, XX.2). Minor updates may comprise bug fixes as well as smaller functional improvements (e.g. program execution speed optimizations). There shall be no duty to provide minor updates. The Customer’s warranty claims shall remain unaffected. The Customer shall be required at his own expense to input the respective current software update of the main version used by him. The rights of use according to the software as such shall apply accordingly to minor updates (clause 3).

4.6. Programming interfaces.

At the discretion of TeamViewer, the software or server services may provide programming interfaces or other software interfaces (“API“), which applications of third parties or of the Customer (“Third-Party Software”) may use to communicate with the software or with the servers of TeamViewer. TeamViewer may at any time modify or shut down APIs. There shall be no claim to retaining existing APIs. The respective provider shall be responsible for the Third-Party Software. The provisions of this Agreement shall not apply to Third-Party Software.

4.7. Changes to services.

TeamViewer may modify the software as part of updates and server services (including system requirements) for good cause. Such good cause shall include without limitation if the modification is required because of (i) a necessary adjustment to a new legal situation or case law, (ii) changed technical framework conditions (new encryption standards) or (iii) safeguarding of the system security.

Customer’s duties and obligations

5.1 Lawful use.

The Customer shall use the software and the server services only within the context of the provisions of this Agreement and pursuant to applicable statutory provisions and shall not infringe any third-party rights when using the above. When using the above, he shall in particular comply with the data protection and export control regulations.

5.2. Export controls and economic sanctions.

Customer acknowledges that the software and related technical data and services (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of Germany, the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Customer agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of German, EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Customer further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. Customer represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

Clause 5.2 shall only apply to the Customer to the extent that the provisions herein would not result in (i) any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or (ii) a violation or conflict with Section 7 German Foreign Trade Regulation (Außenwirtschaftsverordnung) or a similar antiboycott statute.

Restricted Party means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

Sanctioned Territory means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Cuba, Iran, North Korea, Sudan and Syria.

Sanctions means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, Germany, or any country where Controlled Technology is imported or re-exported.

5.3. System requirements.

The requirements of the Customer’s software and hardware are set forth in the user manuals and in the performance specification (see clause 2.1 and 4.4). Before using the software, the Customer shall familiarize himself with the system requirements and shall use the software in line with them.

6.1 Confidentiality.

The products offered for purchase comprise essential components (e.g. algorithms and logic), which constitute both confidential information and business secrets. Any disclosure of such information and business secrets by the Customer is therefore prohibited. They are furthermore protected in particular by U.S., EU and international patent and copyright laws.

6.2. Data protection.

TeamViewer strictly complies with the applicable data protection laws. TeamViewer shall collect, process, and use Customer data for execution and implementation of the contractual relationship with the Customer, including without limitation for the successful establishment of Internet-based connections. Customer data shall not be disclosed to third-party advertisers without prior approval. Non-personal or anonymous data may be collected automatically in order to improve functionality and handling of the products. The Customer acknowledges and agrees that the collected non-personal or anonymous data may be transmitted for processing to any branches, subsidiaries or affiliates worldwide. For a detailed description regarding collection, processing, and use of personal data by TeamViewer refer to the Privacy Statement under https://www.teamviewer.com/en/remote-management/privacy/.

Limitation of liability

7.1 Exclusion in specific cases.

TeamViewer shall be liable for damages within the scope of statutory provisions to the extent that such damage

(i) was caused with intention or gross negligence on the part of TeamViewer or

(ii) with slight negligence on the part of TeamViewer and is due to any material breach of duty, jeopardizing realization of the purpose of this Agreement, or due to the breach of obligations, which must be satisfied to allow for the due performance of this Agreement, and where the Customer may rely on their compliance (cardinal duties), or

(iii) which are due to injury to life, limb, or health of any person, assumption of an explicit warranty, malicious concealment of a defect or any provision of the [German] Product Liability Act.

Subject to this clause, TeamViewer shall be liable for restoring data, for data losses and for the corruption of data only if the Customer has regularly created backup copies and has ensured that it is possible to reconstruct the data from such backup copies with reasonable effort. In such case, the liability of TeamViewer shall be limited to the typical foreseeable damage. Any further liability for data losses shall be excluded. Subject to this clause, TeamViewer shall furthermore not be liable for any damage incurred by the Customer or a third party because the software and its modules do not recognize all malware or third-party programs or fails to notify the Customer. TeamViewer shall not be liable for events of force majeure, which make it considerably more difficult to perform its contractual performance or which temporarily impede the due performance of the Agreement or make it impossible. Force majeure shall include any circumstances unrelated to the intention and influence of the contracting parties, such as acts of God, government actions, blockades, war and other military conflicts, mobilization, civil commotion, terrorist attacks, strikes, lockouts, and other labor conflicts, confiscation, embargoes or other facts, which are unforeseeable, serious and due to no fault on the part of the contracting parties, and which occur after conclusion of this Agreement. Moreover, any liability on the part of TeamViewer shall be excluded regardless of the legal grounds.

7.2. Limitation of the amount.

In case of clause 7.1 sentence 1 (ii) (slightly negligent infringement of cardinal duties), TeamViewer shall only have a limited liability for the typically foreseeable damage under an Agreement of this type.

7.3. Limitation.

Unless a short term has been stipulated and subject to clause 7.1 sentence 1 (i), (ii) and (iii), the client’s claims for damages shall lapse after one year. The term shall commence at the end of the year in which the claim has arisen and the client has become aware of the circumstances giving rise to the claim and of the person who is the debtor or could have become aware in the absence of gross negligence.

7.4. Employees and agents of TeamViewer.

The limitations of liability in clause 7.1 through 7.3 shall also apply in case of claims against employees and agents of TeamViewer.

User fee, price changes, and default in payment

8.1. User fee.

For the rights of use to the software and the provisions of the server services during the term of the Agreement, the Customer shall owe TeamViewer the recurring user fee set forth in the Order, unless the Order specifies use free of charge.

8.2. Due date.

Unless otherwise specified in the Order, the user fee shall be due upon invoicing.

8.3. Changes to the scope of use.

The ordered scope of use or the service package may be expanded at any time; reductions of the service package or of the scope of use shall be possible only with effect from the end of the initial or a renewal term (see clause 10.1). If the ordered scope of use is expanded within the initial or a renewal term, additional fees shall be charged on a prorated basis. The prices pursuant to the respective applicable TeamViewer price list shall apply to the additional scope of use.

8.4. Invoicing.

Unless specified otherwise in the Order, TeamViewer shall charge the user fee upon commencement of the Agreement and thereafter upon commencement of each renewal period. Invoices shall be issued (i) online by e-mail to the e-mail address provided by the Customer or (ii) – if created – by uploading it to the Customer’s TeamViewer account and corresponding e-mail notification of the Customer. The Customer shall be entitled to have the invoice sent by post only if the Customer requests the invoice from TeamViewer and pays the respective remuneration pursuant to the current TeamViewer price list.

8.5. Payment types.

Invoice amounts may be paid by credit card. Additional payment types (e.g. SEPA direct debit or check) shall follow from the information provided during the order process. If the Customer chooses PayPal direct debit as payment method, if provided, the Customer may cancel such direct debit through his PayPal profile. Such cancellation must be made no later than one day prior to the next debit date.

8.6. Prices, fees, and taxes.

The Customer shall be required to pay any prices and fees specified in the Order to TeamViewer pursuant to the stipulated payment terms. Prices shall in principle not include any sales, excise, value added or any other tax (including applicable withholding tax); the Customer shall be responsible for paying tax. Bank and credit card charges shall be borne by the Customer. All prices and charges shall be payable immediately and in the currency specified on the Order, unless another payment period was agreed.

8.7. Price changes.

TeamViewer shall be entitled to increase the user fee in a reasonable manner with effect from the end of an initial term or a renewal term. TeamViewer shall announce the increase at least 28 calendar days beforehand. The Customer may object to the increase within 14 calendar days of the announcement, in which case the Agreement shall be terminated at the end of the respective Initial Term or Renewal Term (c.f. clause 10.1). If the Customer does not object, this shall be considered approval of the increase. TeamViewer shall notify the Customer in the announcement about such effect of his silence.

8.8 Default in payment.

The occurrence of default in payment and default interest shall be governed by statutory provisions, including without limitation sections 286 and 288 BGB. In addition, the following provisions shall apply:

(i) Dunning fee. In case of a second reminder, TeamViewer shall be entitled to charge a reasonable dunning fee.

(ii) Locking in case of default in payment. If the Customer is in default in payment of the user fee, TeamViewer shall be entitled to temporarily suspend server services (“Locking”). However, TeamViewer shall threaten any Locking reasonably in advance, e.g. by e-mail or notice in the software. There shall be no Locking or it shall be lifted once the Customer has made full payment. While locked, various modules cannot be utilized in accordance with the service package. During Locking, the Customer shall remain obligated to pay the user fee.

(iii) Termination in case of default in payment. TeamViewer may terminate the Agreement for cause if the Customer defaults on the payment of the user fee and fails to cure the breach within fifteen (15) days of receiving notice from TeamViewer. Termination is in addition to (and not in lieu of) any other rights and remedies available to TeamViewer hereunder or at law.

Warranty for defects

9.1. Freedom from defects and condition.

TeamViewer shall provide the software free from any defects in quality or title and throughout the term of the Agreement shall maintain it in a condition suitable for contractual use.

9.2. Maintenance obligation.

The obligation to maintain the software shall not comprise adapting the software to new operating systems or operating system versions, adapting to the range of functions of competing products, or establishing compatibility with new data formats or maintaining the compatibility of TeamViewer Remote Management with full versions of TeamViewer, which TeamViewer no longer supports.

9.3. Defect removal.

The Customer shall preferentially report defects of the software or of the server services through the webshop provided by TeamViewer under https://www.teamviewer.com/en/remote-management/support/contacts/ and to the extent possible and reasonable, shall explain the particular circumstances under which the fault occurred (e.g. screenshots, log data). TeamViewer shall remove defects within a reasonable period of time. TeamViewer may remove defects in the form of updates and patches if the contractual range of functions is maintained and if the transfer does not result in significant disadvantages. The Customer shall bear the costs of installation. TeamViewer shall furthermore be entitled to temporarily instruct the Customer about options to bypass a defect and to remove the defect subsequently by adapting the software or server services if this can reasonably be expected from the Customer.

9.4. Termination.

Termination by the Customer pursuant to section 543 para. 2 sentence 1 no. 1 BGB because of the failure to provide contractual use shall be permitted only if TeamViewer has been given adequate opportunities to remove the defect and if this has failed.

9.5. Initial impossibility.

Strict liability for initial defects pursuant to section 536a para. 1, 1st alt. 1 BGB shall be excluded. Fault-based liability shall remain unaffected.

9.6. Limitation.

Warranty claims shall lapse after twelve months. This shall not apply in case of warranty claims subject to mandatory statutory liability on the part of TeamViewer (e.g. in case of malice, cf. clause 7.1 sentence 1).

9.7. Statutory provisions.

Moreover, subject to clause 7, the statutory provisions regarding warranty for defects shall apply.

Term and termination

10.1. Term and ordinary termination.

Unless specified otherwise in the Order, the following shall apply: If the Agreement has a term of twelve (12) months (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.2) and subsequently shall be renewed automatically for a further twelve (12) months at a time (“Renewal Term”), unless the Agreement is terminated by either party with 28 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term. If the Agreement has a term of one (1) month (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.2) and subsequently shall be renewed automatically for a further month at a time (“Renewal Term”), unless the Agreement is terminated by either party with 14 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term.

10.2. Extraordinary termination.

The right to terminate for good cause shall remain unaffected. The termination right of TeamViewer in case of default in payment shall be subject to clause 8.8.(iii).

10.3. Termination notice.

Termination may be made in writing (signed letter, fax) or in text form (e.g. e-mail). The Customer may address his notice to TeamViewer GmbH, Jahnstrasse 30, 73037 Goeppingen, Germany, or to [email protected] to terminate the Agreement. TeamViewer may also terminate an Agreement by way of a corresponding notice in the software.

10.4. Consequences of termination.

Upon expiry of the term of the Agreement, the Customer shall refrain from any further use of the software. Following termination of the Agreement, the Customer shall no longer be able to access the data stored by him in the software, and in the TeamViewer Remote Management account or the TeamViewer Management Console. The above shall apply in particular to data stored by the Customer in the TeamViewer Backup module. The Customer shall be responsible for exporting the data prior to the end of the term of the Agreement using the software’s functions and to store them for further use. TeamViewer shall not be required to surrender the data in any other way. Upon termination of the Agreement, TeamViewer shall delete the Customer data unless TeamViewer is required by law to retain them. If the deletion of personal data provided by the Customer upon formation of the Agreement or in the context of performance of the Agreement is possible only with unreasonable effort, TeamViewer shall be entitled to lock such data.

General provisions

11.1. Amendments to the general terms and conditions.

TeamViewer shall in principle be entitled to amend these EULA at any time. TeamViewer shall notify the Customer about the planned change and the contents of the new EULA no later than six weeks before the effective date. Such amendment shall be deemed approved, unless the Customer objects vis-à-vis TeamViewer within 15 days from receipt of such information. TeamViewer shall notify the Customer in the amendment notice about such effect of his silence. If the Customer objects to the amendment, the Agreement shall continue on the existing conditions.

11.2. Communication by e-mail.

Unless stipulated otherwise in this Agreement, any and all notifications and statements in connection with this Agreement may also be made by e-mail. To this end, TeamViewer may use the e-mail address provided by the Customer upon registration or in the TeamViewer account. The Customer shall retrieve them regularly and to the extent necessary, shall provide the respective current e-mail address. TeamViewer contact data are available under https://www.teamviewer.com/en/remote-management/support/contacts/.

11.3. Applicable law.

This Agreement and any disputes in connection with it shall be exclusively governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

11.4. Place of jurisdiction.

The exclusive place of jurisdiction shall be Stuttgart, Germany. TeamViewer shall still be entitled to file a suit at the Customer’s domicile.

11.5. Severability.

If individual provisions of this Agreement are or become unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced with what the Parties would have stipulated in good faith according to the originally intended purposes from an economic perspective. The same shall apply in case of any gaps.

11.6. Exclusive application.

This EULA shall apply exclusively. Any conflicting or deviating general terms and conditions of the Customer or of third parties shall not be recognized by TeamViewer and shall have no legal effect, unless TeamViewer explicitly agrees to them in advance in writing.

B.

1. Contents and formation of the Agreement

1.1. Parties and subject matter.

The provisions of the present End User License Agreement (EULA) shall regulate the legal relationship between TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen / Germany (“TeamViewer”) and its customers (“Customer”) in respect of the provision of a standard software and the rendering of associated services. According to the product description, the software provided by TeamViewer allows for the remote maintenance of computers and for holding online meetings and shall be installed on the Customer’s computers (“Software”). In addition, TeamViewer provides servers for establishing encrypted connections (handshake) and for the transmission of data packages (routing) in connection with the use of the software (“Server Services”). The use of TeamViewer Remote Management requires in any event a free full version of TeamViewer. However, TeamViewer Remote Management is neither part of the TeamViewer license, nor is the corresponding TeamViewer license part of the TeamViewer Remote Management license or of its modules. If the Customer wishes to use TeamViewer Remote Management, a paid-up TeamViewer Remote Management license as well as a full version of TeamViewer are required. Customers of TeamViewer Remote Management may use the free version of the TeamViewer license for the purpose of using TeamViewer Remote Management. In so doing, the Customer must accept the EULA of the full version of TeamViewer. The use of TeamViewer Remote Management and of its modules therefore shall require acceptance of the provisions of this EULA as well as the EULA of the full version of TeamViewer. This EULA shall furthermore apply accordingly to associated software, which may be used via the browser, to apps for mobile terminals (e.g. iOS, Android) (“Apps”) as well as to the features and functions comprised in the Software. The same shall apply to support services, which to a varying extent, depending on the stipulated service contents, may also become the subject matter of the Agreement. In detail, the following modules are available:

(i) TeamViewer Monitoring & Asset Management (cf. https://www.teamviewer.com/en/remote-management/services/assetmanagement/)

(ii) TeamViewer Endpoint Protection (cf. https://www.teamviewer.com/en/remote-management/services/endpoint-protection/)

(iii) TeamViewer Backup (cf. https://www.teamviewer.com/en/remote-management/services/backup/

1.2. Formation and contents of the Agreement.

A contract for valuable consideration pursuant to the present EULA shall be formed if (i) the Customer goes through the web-based order process on the TeamViewer Remote Management website (https://www.teamviewer.com/remote-management/), ultimately clicking the “Purchase” / “Order” / “Subscribe” or similarly named button, or if (ii) the Customer and TeamViewer sign a written order form, or if (iii) the Customer orders by phone and receives an order confirmation by e-mail. Details about the Agreement (e.g. selected software, range of functions, term) shall follow from the options selected by the Customer and the information by TeamViewer during the order process or on the order form or in the order confirmation e-mail (hereinafter together “Order”, these EULA and the Order hereinafter together “Agreement”).

1.3. Test Phase Software.

This EULA also applies to the use of the Software during the test phase.

1.4. No deviating regulations.

The application of provisions different from or in excess to these EULA shall be excluded. This shall apply in particular to the Customer’s general terms and conditions, even if TeamViewer accepts an Order from the Customer, in which the Customer refers to its general terms and conditions and/or if they are attached to a contractual document of the Customer and if TeamViewer does not object.

1.5. Test phase.

If the Order provides for a test phase, the Customer may within seven (7) calendar days from conclusion of the contract terminate or rescind the Agreement without notice with immediate effect. In this case, the Customer shall be refunded any already paid user fee or respectively, the purchase price.

2. Performance specifications and Software activation

2.1. Performance specification.

The Software’s functions shall follow from the product description available in the webshop and in particular from the range of functions specified in the Order (“Performance Specification”). The contractually stipulated properties of the Software and server services shall be conclusively determined by the Performance Specification, and not by verbal or written statements made by TeamViewer in the lead-up to the conclusion of the Agreement. Individual functionalities of TeamViewer services depend on third-party products and services, which may change. This may require TeamViewer to adapt or limit its services accordingly.

2.2. Provision and activation.

TeamViewer shall provide the Software for online retrieval (download) by the Customer. TeamViewer shall in particular not warrant that the specifications contained in our Software, including its modules, meet the Customer’s needs, that the Software, including its modules can be operated without interruptions or faults. TeamViewer shall furthermore not warrant that it will always be possible to successfully perform data backups.

2.3. Activation.

Following completion of the Order, the Customer in case of fee-based use of TeamViewer shall be provided with a license key, which the Customer shall enter into the Software. After entering the license key, the Customer shall have the rights of use and the functionalities of the paid-up version pursuant to this Agreement.

3. Rights of use to the Software

3.1. Non-exclusive right of use.

TeamViewer herewith grants the Customer the non-exclusive, worldwide (pursuant to applicable export control regulations; unless, the Customer in the order process is explicitly granted a right of use restricted to a specific territory), temporary, non-transferable and non-sublicensable right to install, run and use the Software on computers to the extent of the scope of use specified in the Order and the present EULA.

3.2. Term of use.

The rights of use granted under this Agreement shall be limited to the term of the Agreement (see clause 11).

3.3 Scope of use.

The scope of the granted rights and the permitted scope of use (e.g. number of end points and storage capacity) shall follow from the order and this EULA.

(i) Scope of use. The Software is available exclusively to businesses/entrepreneurs and not to consumers. The scope of the granted rights and the admissible scope of use (e.g. channels) shall be set forth in the Agreement. The Customer shall be entitled to use the Software for the Customer’s own trade or profession or the trade or profession of Customer’s Affiliates. For purposes of the foregoing, an “Affiliate” shall mean any other person which directly or indirectly, controls, is controlled by, or is under common control with Customer, including, without limitation, subsidiaries, parent and sister companies.

(ii) Scope of use based on service packages. The Customer may use the Software only in accordance with his ordered service packages. “Service packages” shall mean the modules individually assembled by the Customer in accordance with the features specified in the Order (such as end points, storage capacity).

The Order may indicate further restrictions of the permitted scope of use

3.4. Prohibition of excessive use.

Any use of the Software in excess of the contractually stipulated scope of use shall be prohibited. The Customer herewith agrees to refrain from any such use. In such case, TeamViewer shall retain the right to prohibit any use of the Software. TeamViewer shall in such case notify the Customer in advance by e-mail that the Software will be locked.

3.5. Source code.

The granted rights of use shall not comprise any rights to the Software’s source code.

3.6. Restrictions.

The Customer shall not do or procure any third parties to do any of the following: (i) decompile, reverse engineer, or disassemble in any way source codes or underlying ideas or algorithms in connection with the Software or in any other way try to derive, analyze, or use the above, except and only to the extent that the provisions of the preceding paragraph are explicitly prohibited by law, (ii) except to the extent that this is explicitly stipulated in the present Agreement – cf. 3.1 sentence 2 – provide, lease, let, use for time share or service office purposes, as well as in any other way use or grant the use of the Software for the benefit of third parties, (iii) modify the Software or create derivative forms of the Software or (iv) remove product markings, copyright notices, or any other notices on this or any other Software. The Customer undertakes to treat the Software in confidence, not to disclose or use it, unless this is explicitly permitted in this Agreement. The Customer acknowledges and agrees that there will be no adequate remedies in the event of a breach of this paragraph 3.6 and that any such breach of the above obligations would cause irredeemable damage to TeamViewer, where financial compensation would not constitute adequate indemnification, and that TeamViewer in addition to its other rights and remedies may assert claims to other remedies or interlocutory relief.

3.7. Reservation of rights.

Inter partes, TeamViewer shall retain any and all rights and claims to the Software (and to the Software updates provided by TeamViewer) as well as to any copies, modifications, and derived versions of the Software, including without limitation any and all patent and copyrights, rights to business secrets and trademarks as well as any other protective or intellectual property rights.

3.8. Program locks.

TeamViewer shall have the right, but not the duty to technically configure the Software and the server services in such a way that it is impossible to exceed the permitted scope of use.

4. Server services and other services by TeamViewer

4.1 Server services.

To establish encrypted telecommunications connections between different users of the Software, the Software first has to communicate with TeamViewer servers (so-called “handshake”). In addition, the transmission of data in the context of a section (e.g. online meeting or remote maintenance) may require that encrypted data packages are forwarded by TeamViewer servers (so-called “routing”).

(i) Subject matter. TeamViewer is willing to provide the Customer with the relevant server services. In so doing it is not possible to rule out that the server services might be interrupted due to technical difficulties. The Internet connection between the Customer and the data center and the relevant required hardware and software (e.g. PC, operating system) shall not constitute part of TeamViewer’s services. The resulting costs shall be borne by the Customer.

(ii) Term. In case of subscriptions, the provision of server services may be limited to the term of the Agreement.

4.2. Installation, setup.

The Customer shall install and configure the Software himself. The above services shall not be owed by TeamViewer.

4.3. Support.

TeamViewer shall owe support only to the extent that this has been explicitly stipulated. Any additional provided support may be modified or terminated by TeamViewer at any time. The Customer’s statutory warranty claims shall remain unaffected. If compensation has been stipulated for support services, such compensation shall not relate to satisfaction of the Customer’s statutory warranty claims.

4.4. Documentation.

TeamViewer shall provide a user manual in pdf in German and in English, which may be retrieved online. Additional languages may be offered by TeamViewer on a voluntary basis, but shall not be contractually owed. The documentation may be retrieved from https://www.teamviewer.com/en/remote-management/support/documents/. As has been stipulated by the Parties, all rights, claims, and benefits under such documentation shall remain with TeamViewer, as well as the rights to all copies, modifications and derived versions thereof, including without limitation to patent rights, copyrights, business secrets, trademark rights and any other intellectual property rights.

4.5. Minor updates.

TeamViewer may at its own discretion provide free minor Software updates for download. Minor updates shall be identified by TeamViewer by changing the digit after the main version number (e.g. version XX.1, XX.2). Minor updates may comprise bug fixes as well as smaller functional improvements (e.g. program execution speed optimizations). There shall be no duty to provide minor updates. The Customer’s warranty claims shall remain unaffected. The Customer shall be required at his own expense to input the respective current Software update of the main version used by him. The rights of use according to the Software as such shall apply accordingly to minor updates (clause 3).

4.6. Programming interfaces.

At the discretion of TeamViewer, the Software or server services may provide programming interfaces or other Software interfaces (“API”), which applications of third parties or of the Customer (“Third-Party Software”) may use to communicate with the Software or with the servers of TeamViewer. TeamViewer may at any time modify or shut down APIs. There shall be no claim to retaining existing APIs. The respective provider shall be responsible for the Third-Party Software. The provisions of this Agreement shall not apply to Third-Party Software.

4.7. Changes to services.

TeamViewer may modify the Software as part of updates and server services (including system requirements) for good cause. Such good cause shall include without limitation if the modification is required because of (i) a necessary adjustment to a new legal situation or case law, (ii) changed technical framework conditions (new encryption standards) or (iii) safeguarding of the system security.

5. Customer’s duties and obligations

5.1 Lawful use.

The Customer shall use the Software and the server services only within the context of the provisions of this Agreement and pursuant to applicable statutory provisions and shall not infringe any third-party rights when using the above. When using the above, he shall in particular comply with the data protection and export control regulations. If the Customer has booked the TeamViewer Backup module and if he is a covered entity, a business associate or a representative of a covered entity or of a business associate (pursuant to the definition of these terms in 45 C.F.R § 160.103), the Customer agrees not to use any component, function, or other facility of TeamViewer Backup in order to create, receive, manage, or transmit any “protected health information” of any kind (pursuant to the definition of this term in 45 C.F.R § 160.103) or to use TeamViewer Backup in any way resulting in TeamViewer becoming his business associate or a third party’s business associate.

5.2. Export controls and economic sanctions.

Customer acknowledges that the software and related technical data and services (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of Germany, the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Customer agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of German, EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Customer further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. Customer represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

Clause 5.2 shall only apply to the Customer to the extent that the provisions herein would not result in (i) any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or (ii) a violation or conflict with Section 7 German Foreign Trade Regulation (Außenwirtschaftsverordnung) or a similar antiboycott statute.

Restricted Party means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

Sanctioned Territory means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Cuba, Iran, North Korea, Sudan and Syria.

Sanctions means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, Germany, or any country where Controlled Technology is imported or re-exported.

5.3. Restricted right of the U.S. Government.

The Software shall be deemed commercial computer software within the meaning of FAR 12.212 and shall be subject to restricted rights within the meaning of FAR Section 52.227-19 “Commercial Computer Licensed Software – Restricted Rights” or respectively, DFARS 227.7202, “Rights in Commercial Computer Licensed Software or Commercial Computer Licensed Software Documentation” as well as successor regulations, if any. Any use, modification, reproduction version, presentation, notification, or disclosure of the Software by the U.S. Government shall be made exclusively pursuant to the provisions of this Agreement.

5.4. System requirements.

The requirements of the Customer’s software and hardware are set forth in the user manuals and in the performance specification (see clause 2.1 and 4.4). Before using the Software, the Customer shall familiarize himself with the system requirements and shall use the Software in line with them.

6. Confidentiality and data protection

6.1 Confidentiality.

The products offered for acquisition, including the Software and any and all manuals and documentation provided by TeamViewer comprise essential components (e.g. algorithms and logic), which constitute confidential information and business secrets and which are deemed confidential information of TeamViewer. The Customer shall not disclose any confidential information of TeamViewer to third parties and shall use confidential information of TeamViewer only in accordance with this Agreement.

6.2. Data protection.

TeamViewer strictly complies with applicable data protection laws. TeamViewer shall collect, process, and use Customer data for execution and implementation of the contractual relationship with the Customer, including without limitation for the successful establishment of Internet-based connections. Customer data shall not be disclosed to third-party advertisers without prior approval. Non-personal or anonymous data may be collected automatically in order to improve functionality and handling of the products. The Customer acknowledges and agrees that the collected non-personal or anonymous data may be transmitted for processing to any branches, subsidiaries or affiliates worldwide. For a detailed description regarding collection, processing, and use of personal data by TeamViewer refer to the Privacy Statement under https://www.teamviewer.com/en/remote-management/privacy/.

7. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, TEAMVIEWER OR ITS LICENSORS, RESELLERS, SUPPLIERS, OR REPRESENTATIVES SHALL UNDER NO CIRCUMSTANCES BE LIABLE VIS-À-VIS THE CUSTOMER FOR (i) THE COSTS OF ACQUIRING REPLACEMENT GOODS OR SERVICES, LOST PROFITS, LOSS OF USE, LOSS OR LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PRODUCTION, LOST REVENUES, LOST ORDERS, LOST GOODWILL, OR THE FAILURE TO REALIZE EXPECTED SAVINGS OR THE LOSS OF WORKING TIME OF MANAGEMENT OR STAFF, OR (ii) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGE OCCURRING DIRECTLY OR INDIRECTLY DUE TO THIS AGREEMENT, EVEN IF TEAMVIEWER OR ITS LICENSORS, RESELLERS, SUPPLIERS, OR REPRESENTATIVES WERE NOTIFIED ABOUT THE POSSIBILITY THAT SUCH DAMAGE MIGHT OCCUR. THE LIABILITY OF TEAMVIEWER SHALL UNDER NO CIRCUMSTANCES EXCEED THE CHARGES, WHICH HAVE IN FACT BEEN PAID BY THE CUSTOMER WITHIN A PERIOD OF SIX (6) MONTHS FOR THE SOFTWARE OR SERVICE PRIOR TO OCCURRENCE OF THE EVENT GIVING RISE TO THE DAMAGE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT THE LIABILITY OF TEAMVIEWER VIS-À-VIS THE CUSTOMER FOR CULPABLY CAUSING DEATH OR BODILY INJURY OR ANY OTHER LIABILITY, WHERE EXCLUSION OR LIMITATION IS PROHIBITED BY LAW. THE EXCLUSIONS OR LIMITATIONS OF LIABILITY STIPULATED IN THIS EULA SHALL APPLY REGARDLESS OF WHETHER OR NOT THE CUSTOMER ACCEPTS THE SOFTWARE, SERVICES, OR UPDATES.

8. Indemnification

8.1. Indemnification by the Customer.

The Customer undertakes to indemnify and hold TeamViewer, any affiliates, managing directors, directors, partners, contractors or licensors of TeamViewer harmless for and against any and all direct and indirect damage, costs, and expenses (including any and all attorneys’ fees and legal costs) which are incurred by TeamViewer because of complaints, claims, demands, penalty payments, or any other third-party procedures or regulatory charges, conditions, or penalty payments, and which are based on a breach of this EULA by the Customer or on any use of the Software in breach of the law or contrary to any duties.

8.2. Indemnification procedure.

TeamViewer shall notify the Customer in due time in writing about any complaints, demands, penalty payments or other third-party procedures or respectively, about any regulatory charges, conditions, or penalty payments. In such case, TeamViewer may decide at its own discretion if TeamViewer (i) will assume or procure legal representation or respectively, defense and if the Customer will bear the costs, or (ii) if it will assign legal representation or defense to the Customer. If TeamViewer assigns legal representation or respectively, defense to the Customer, the Customer shall at his own expense select an appropriately qualified lawyer and other representatives of his choice for legal representation. In any case, TeamViewer shall retain the right to enter into a settlement with the third party or to arrange for other compensation. The above shall apply even if TeamViewer has assigned legal representation or respectively, defense to the Customer. The Customer shall be obligated to indemnify and hold TeamViewer harmless, irrespective of whether or not TeamViewer has settled with the third party and regardless of the decision made by TeamViewer pursuant to this clause.

User fee, price changes, and default in payment

9.1. User fee.

For the rights of use to the Software and the provisions of the server services during the term of the Agreement, the Customer shall owe TeamViewer the recurring user fee set forth in the Order, unless the Order specifies use free of charge.

9.2. Due date.

Unless otherwise specified in the Order, the user fee shall be due upon invoicing.

9.3. Changes to the scope of use.

The ordered scope of use or the service package may be expanded at any time; reductions of the service package or of the scope of use shall be possible only with effect from the end of the initial or a renewal term (see clause 11.1). If the ordered scope of use is expanded within the initial or a renewal term, additional fees shall be charged on a prorated basis. The prices pursuant to the respective applicable TeamViewer price list shall apply to the additional scope of use.

9.4. Invoicing.

Unless specified otherwise in the Order, TeamViewer shall charge the user fee upon commencement of the Agreement and thereafter upon commencement of each renewal period. Invoices shall be issued (i) online by e-mail to the e-mail address provided by the Customer or (ii) – if created – by uploading it to the Customer’s TeamViewer account and corresponding e-mail notification of the Customer. The Customer shall be entitled to have the invoice sent by post only if the Customer requests the invoice from TeamViewer and pays the respective remuneration pursuant to the current TeamViewer price list.

9.5. Payment types.

Invoice amounts may be paid by credit card. Additional payment types (e.g. SEPA direct debit or check) shall follow from the Order. If the Customer chooses PayPal direct debit as payment method, if provided, the Customer may cancel such direct debit through his PayPal profile. Such cancellation must be made no later than one day prior to the next debit date.

9.6. Prices, fees, and taxes.

The Customer shall be required to pay any prices and fees specified in the Order to TeamViewer pursuant to the stipulated payment terms. Prices shall in principle not include any sales, excise, value added or any other tax (including applicable withholding tax); you shall be responsible for paying tax. Bank and credit card charges shall be borne by the Customer. All prices and charges shall be payable immediately and in the currency specified on the Order, unless another payment period was agreed.

9.7. Price changes.

TeamViewer shall be entitled to increase the user fee, i.e. at the end of the initial term (usually 12 months) or at the end of the renewal term. The Customer shall be notified accordingly no later than sixty days prior to the increase of the user fee.

9.8 Default in payment.

(i) Default interest. On any undisputed user fee, which has not been paid on time, TeamViewer may charge the Customer default interest in an amount equivalent to the lower of one-and-a-half percent (1.50%) per month or the maximum interest rate permitted by law.

(ii) Locking in case of default in payment. If the Customer is in default in payment of the user fee, TeamViewer shall be entitled to temporarily suspend server services (“Locking”). However, TeamViewer shall threaten any Locking reasonably in advance, e.g. by e-mail or notice in the Software. While locked, the services of the various modules cannot be utilized. During Locking, the Customer shall remain obligated to pay the user fee.

(iii) Termination in case of default in payment. TeamViewer may terminate the Agreement if the Customer is in default with payment of the user fee and fails to remedy such default within fifteen (15) days from receipt of a corresponding notification from TeamViewer. The option to terminate shall exist in addition to (and not instead of) any other rights and remedies due to TeamViewer under this Agreement or under law or equity.

10. Warranty for defects

10.1. Warranty, no guarantee.

TeamViewer undertakes to ensure that during the term of a subscription, the Software as well as the server services shall in every material respect comply with the respective product description. However, TeamViewer shall under no circumstances vouch to be able to remove any reported defects or that use of the Software and the server services will be uninterrupted or without any faults. TeamViewer shall furthermore not represent any properties or third-party services. In the event of a breach of any obligations under sentence 1, TeamViewer shall without additional costs for the Customer perform any subsequent improvements which are necessary for the Software and server services to comply with the assumed obligations. The Customer shall give TeamViewer adequate opportunity to remove any breach of duty and shall provide support for the removal of defects. However, in this regard, the claim to subsequent improvement shall be the Customer’s sole claim in the event of a breach of duty on the part of TeamViewer within the meaning of sentence 1. However, if TeamViewer after several attempts is unable to remove the defect of a Software or server service and if it therefore is unable to remove the breach of duty according to sentence 1, the Customer shall only be entitled to terminate the Agreement. In this case, TeamViewer shall compensate the Customer in advance for any amounts paid by the Customer to TeamViewer for the Software and server services for the remaining part of the term of the subscription. Any obligation on the part of TeamViewer about any kind of remedy in the event of defects resulting from accident, abuse, unauthorized repairs, modifications, or expansions or in case of improper use shall be excluded. THE ABOVE SHALL CONSTITUTE THE SOLE AND EXCLUSIVE CLAIM ON THE PART OF THE CUSTOMER IN CASE OF ANY BREACH OF DUTY UNDER THIS PROVISION.

10.2. Maintenance obligation.

The obligation to maintain the Software shall not comprise adapting the Software to new operating systems or operating system versions, adapting to the range of functions of competing products, or establishing compatibility with new data formats or a full version of TeamViewer, which TeamViewer no longer supports.

10.3. DISCLAIMER OF WARRANTY, GUARANTEE, LIABILITY.

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND LIABILITY CLAIMS SET FORTH IN PARAGRAPH 10 ABOVE SHALL CONSTITUTE THE CUSTOMER’S EXCLUSIVE CLAIMS AND SHALL APPLY INSTEAD OF ANY OTHER EXPLICIT OR IMPLICIT CLAIMS, INCLUDING WITHOUT LIMITATION ANY IMPLIED CLAIMS WITH A VIEW TO MARKETABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. TEAMVIEWER SHALL NOT VOUCH FOR THE SOFTWARE OR THE SERVICES MEETING THE CUSTOMER’S REQUIREMENTS OR THAT OPERATION OR USE OF THE SOFTWARE OR THE SERVICES, INCLUDING THE SERVER SERVICES, WILL BE UNINTERRUPTED OR WITHOUT DEFECTS. THE CUSTOMER MAY HAVE OTHER RIGHTS, WHICH MAY VARY DEPENDING ON THE STATE OR COUNTRY.

11. Term and termination

11.1. Term and ordinary termination.

Unless otherwise specified in the Order, the following shall apply: If the Agreement has a term of twelve (12) months (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.2) and subsequently shall be renewed automatically for a further twelve (12) months at a time (“Renewal Term”), unless the Agreement is terminated by either party with 28 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term. If the Agreement has a term of one (1) month (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.2) and subsequently shall be renewed automatically for a further month at a time (“Renewal Term”), unless the Agreement is terminated by either party with 14 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term.

11.2. Termination because of breach of a contractual duty.

Either Party may terminate the Agreement in case of a major breach of a contractual duty by the respective other Party, unless the relevant breach of duty has been remedied within thirty (30) days from written notification (whereby the Customer shall be given only fifteen (15) days to remove any failure / default of payment).

11.3. Termination notice.

Termination may be made in writing (signed letter, fax) or in text form (e.g. e-mail). The Customer may address his notice to TeamViewer GmbH, Jahnstrasse 30, 73037 Goeppingen, Germany, or to [email protected] to terminate. TeamViewer may also terminate an Agreement by way of a corresponding notice in the Software.

11.4. Consequences of termination.

Upon expiry of the term of the Agreement, the Customer shall refrain from any further use of the Software. Following termination of the Agreement, the Customer shall no longer be able to access the data stored by him in the Software, and in the TeamViewer Remote Management account or the TeamViewer Management Console. The above shall apply in particular to data stored by the Customer in the TeamViewer Backup module. The Customer shall be responsible for exporting the data prior to the end of the term of the Agreement using the Software’s functions and to store them for further use. TeamViewer shall not be required to surrender the data in any other way. Upon termination of the Agreement, TeamViewer shall delete the Customer data unless TeamViewer is required by law to retain them. If the deletion of personal data provided by the Customer upon formation of the Agreement or in the context of performance of the Agreement is possible only with unreasonable effort, TeamViewer shall be entitled to lock such data.

12. General provisions

12.1. Amendments to the general terms and conditions.

TeamViewer shall in principle be entitled to amend these EULA. TeamViewer shall notify the Customer about the planned change and the contents of the new EULA no later than six weeks before the effective date. Such amendment shall be deemed approved, unless the Customer objects vis-à-vis TeamViewer within 15 days from receipt of such information. TeamViewer shall notify the Customer in the amendment notice about such effect of his silence. If the Customer objects to the amendment, the Agreement shall continue on the existing conditions.

12.2. Communication by e-mail.

Unless stipulated otherwise in this Agreement, any and all notifications and statements in connection with this Agreement may also be made by e-mail. To this end, TeamViewer may use the e-mail address provided by the Customer upon registration or in the TeamViewer account. The Customer shall retrieve them regularly and to the extent necessary, shall provide the respective current e-mail address. TeamViewer contact data are available under https://www.teamviewer.com/en/remote-management/support/contacts/.

12.3. Applicable law, severability, waiver.

The contractual relationship between TeamViewer and the Customer shall be governed by the laws of the State of New York, United States of America. Applicable law shall not include the provisions of the United Nations Convention on Contracts for the International Sale of Goods, including amendments, if any, or conflict of law rules. If a provision of this Agreement is found to be invalid or unenforceable as a whole or in part, the relevant provision shall be enforced to the extent permitted. The remaining provisions of the Agreement shall remain in force and effect. The waiver of asserting a breach of duty, including without limitation in case of default, shall not be deemed a waiver of asserting subsequent breaches of duty, in particular in the event of default.

12.4. Place of jurisdiction.

TeamViewer and the Customer shall unconditionally and irrevocably agree to the exclusive jurisdiction of the federal and state courts in New York County, New York, for any processes, complaints, or litigation resulting from or in connection with this Agreement or the transactions contemplated in it. TeamViewer and the Customer herewith waive any objection to such courts for the purpose of conducting such processes, complaints, or litigation.

12.5. Exclusive application.

This EULA shall apply exclusively. Any conflicting or deviating general terms and conditions of the Customer or of third parties shall not be recognized by TeamViewer and shall have no legal effect, unless TeamViewer explicitly agrees to them in advance in writing.

C.

1. GENERAL

In order to fulfill the requirements of the applicable data protection laws, concerning the modules TeamViewer Monitoring & Asset Management, TeamViewer Endpoint Protection and TeamViewer Backup as well as the Server Services the parties, until further notice, agree on the following regulations concerning commissioned (data) processing which supplement the EULA. The details of the data processing are described in Annex 1.

2. RIGHTS AND OBLIGATIONS OF TEAMVIEWER

2.1. Compliance with Applicable Laws.

The obligations of TeamViewer shall arise from this Agreement and the applicable laws. The applicable laws shall particularly include the German Federal Data Protection Act (Bundesdatenschutzgesetz – “BDSG”) and the General Data Protection Regulation (“GDPR”).

2.2 Processing on Instructions Only.

TeamViewer shall only process personal data within the scope of this Section C and on documented instructions from the Customer mutually agreed by the parties in the EULA and the Performance Specification. Customer may issue additional instructions to the extent required in order to comply with the applicable data protection laws, including with regard to transfers of personal data to a third country or an international organisation, unless required to do so by Union or Member State law to which TeamViewer is subject; in such a case, TeamViewer shall inform the Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest. TeamViewer shall ensure that this also applies for any persons granted access to personal data.

2.3 Obligation of Confidentiality.

TeamViewer shall ensure and provide verification upon request that those persons authorized to process personal data have committed themselves to confidentiality, unless they are subject to a statutory obligation of confidentiality.

2.4 Security Measures Pursuant to Art. 32 GDPR

2.4.1 Principle.

TeamViewer declares that it will implement the necessary measures for the security of processing according to Art. 32 of the GDPR (collectively, the “Security Measures”).

2.4.2 Scope.

For the concrete commissioned processing, a level of security appropriate to the risk for the rights and freedoms of the natural persons who are the subject of the processing shall be guaranteed. In this regard, the protection objectives of Art. 32(1) of the GDPR, especially the confidentiality, integrity, availability and resilience of the processing systems and services in terms of the nature, scope, context and purposes of the processing shall be taken into account in such a way that any risks shall be mitigated permanently through appropriate security measures.

2.4.3 Data Protection Concept.

The data protection concept describes in detail the selection of security measures. Please contact us to receive a copy of our security measures.

2.4.4 Procedure for Reviewing.

The data protection concept describes the procedures for regularly reviewing, assessing and evaluating the effectiveness of the security measures. Please contact us to receive a copy of our security measures.

2.4.5 Changes.

The Security Measures are subject to technical progress and further developments. TeamViewer shall be permitted in principle to implement alternative adequate measures. The level of security may thereby not fall below the level existing prior to this Agreement on the basis of the Security Measures already implemented or to be implemented.

2.5 Engagement of Additional Processors.

The obligations of TeamViewer when engaging additional processors (“Subcontractors”) are regulated in clause 3.

2.6 Assistance with Safeguarding the Rights of Data Subjects.

TeamViewer shall assist the Customer by appropriate technical and organizational measures, insofar as this is possible, in fulfilling its obligations to respond to rights to rectification, deletion or blocking according to the BDSG or requests for exercising the data subject’s rights laid down in Chapter III of the GDPR. If a data subject should directly contact TeamViewer for the purposes of exercising the data subject’s rights, TeamViewer shall forward this request to the Customer without delay. All costs incurred insofar shall be born by the Customer and shall be refunded at an hourly rate of 70 Euro to the extent permissible under applicable data protection law.

2.7 Assistance with Ensuring Compliance with Art. 32 – 36 GDPR.

Taking into account the nature of processing and the information available to TeamViewer, TeamViewer shall assist the Customer in ensuring compliance with the obligations pursuant to Art. 32 – 36 GDPR, in particular with respect to the security of the processing, data protection impact assessments and consultation of supervisory authorities. All costs incurred insofar shall be born by the Customer and shall be refunded at an hourly rate of 70 Euro to the extent permissible under applicable data protection law. TeamViewer shall provide the Customer with the information required for the preparation of the list of processing operations.

2.8 Deletion and Return at the End of Processing.

At the choice of the Customer, TeamViewer shall delete or return the personal data that is the object of the commissioned data processing, unless the law of the European Union or a Member State to which TeamViewer is subject requires storage of the personal data.

2.9 Information to Demonstrate Compliance with Data Protection Obligations and Inspections.

TeamViewer shall make available to the Customer all information necessary to demonstrate compliance with the obligations resulting from clauses 2 and 3. In the event of any failure to provide such information or audit reports, TeamViewer will regularly, at least every 18 months, make available certificates of regular audits by a recognized auditor. TeamViewer allows for and contributes to additional audits, including inspections, conducted by the Customer or another auditor mandated by the Customer; the costs for such additional audits shall be born by the Customer except in case TeamViewer’s certificate gives substantial rise to concerns of non-compliance.

2.10 Obligation to Notify Doubts About Instructions.

TeamViewer shall immediately inform the Customer if, in its opinion, the execution of an instruction could infringe any applicable data protection laws.

2.11 Obligation to Notify Breaches.

If TeamViewer detects any breaches of applicable data protection laws, this Agreement, instructions of the Customer relating to the data processing, or instructions of the data protection officer, TeamViewer shall notify the Customer without undue delay.

2.12 Designation of a Data Protection Officer.

TeamViewer has designated a data protection officer.

2.13 Disclosure or Publication of Appropriate or Suitable Safeguards for Transfers to a Third Country.

TeamViewer agrees to disclose or publish in-formation on the appropriate or suitable safeguards that have been used to make a transfer to a third country to the extent that this is required under Art. 13(1) f) or 14(1) f) of the GDPR in order to inform the data subject.

3. SUBCONTRACTORS

3.1 Subcontractors Engaged Upon Conclusion of the Agreement.

TeamViewer has engaged the following Subcontractors [insert link].The Customer shall treat the list of Subcontractors as a confidential business secret and shall not disclose it to third parties.

3.2 Additional Subcontractors.

If TeamViewer would like to engage additional or different Subcontractors to render the contractually agreed services, such Subcontractors shall be selected using the due care required by law. TeamViewer shall give the data exporter prior notice of the appointment of any new Subcontractors 15 days in advance. The Customer may object against the instruction of the new Subcontractors on reasonable grounds. In case an understanding cannot be reached, TeamViewer is entitled to terminate the EULA with 2 weeks notice.

3.3 Obligations of Subcontractors

3.3.1 Structuring Contracts According to the Requirements of the Agreement.

TeamViewer shall structure the contracts with Subcontractors in such a way that they comply with the requirements of the applicable data protection laws and this Agreement.

3.3.2 Engagement of Additional or Different Subcontractors.

TeamViewer shall obligate any Subcontractors to commit in particular to refraining from engaging any additional or other Subcontractors to process personal data without complying with sec.3.2.

3.3.3 Checking Safeguards of Subcontractors.

TeamViewer will examine whether sufficient safeguards will be provided to implement appropriate technical and organizational measures in such a way that the applicable data protection laws and this Agreement are complied with.

Annex 1: Details of the Data Processing According to Section C.

Object.

The object of the data processing arises from the EULA.

Duration.

The duration of the data processing shall depend on the term of the EULA.

Nature and Purpose of the Processing.

TeamViewer shall process all personal data solely for the purposes of enabling the use of the products and services provided under the EULA and according to documented instructions on behalf of the Customer.

Type of Personal Data.

The following types of personal data shall be processed:

4.1

Customer Information

4.1.1

Name of customer.

4.1.2

Contact information such as company name, job title, email, telephone and postal address.

4.1.3

Payment token – TeamViewer uses an external payment service provider and payments made in relation to an Account are identified through a token. TeamViewer therefore does not collect or process personal data associated with bank or payment card details.

4.2

User Information. Personally identifiable information collected and processed to enable product operation functionality ie remote connections, depends on the TeamViewer application used as summarised in Table 1.

 

ProductTeamViewer
Remote Management
User nameYes
Display nameYes
EmailYes
IP AddressYes
Profile Picture (optional)Yes
Language PreferenceYes
Meeting ITNo
Telephone number(s)No
LocationYes

Table 1 – Personal Information processed in Products

4.3

Mobile Applications also use location information as defined by the network provider.

4.4

Location is an approximate city derived from IP address, based on connection to Internet Service Provider.

4.5

If dial-in selected as audio option, telephone number displays to identify participant. If caller ID is blocked by caller, this displays “Anonymous”.

4.6

Session or Blizz Meeting recordings are stored on customer device or own network and not held by TeamViewer.

4.7

For users participating in remote connections using a webapp rather than native application a subset of the above applies.

4.8

TeamViewer Remote Management provides remote backup functionality. TeamViewer has no access to this content and its maintenance remains under the control of the customer.

5. Categories of Data Subjects.

The following categories of data subjects are affected by the processing:

5.1 Customers

A person identified as owning a product licence(s) or a person identified as primary contact within a commercial organisation owning a product licence(s)

5.2 Users

A person who uses a TeamViewer product.

Copyright © 2018 TeamViewer GmbH. All rights reserved. All trademarks belong to their respective owners.

Windows® is a trademark of the Microsoft group of companies. iPhone® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. Android™ is a trademark of Google Inc.

TeamViewer EULA

エンドユーザー・ライセンス契約書の原本は、ドイツ語で作成されています。ドイツ、オーストリア及びスイス国内においては、ドイツ語版が英語版に優先します。その他全ての国においては、英語版が優先します。その他全ての翻訳は、より良い理解を得るためにのみ役立つものとします。

A.

本EULA(以下に定義されます。)の第I部に一般条項が記載され、第II部は、本ソフトウェアを使用するための一時的な、すなわち、定期又はサブスクリプション方式のライセンス(以下「サブスクリプション」といいます。)に適用され、第III部は永久的な本ソフトウェアのライセンス(以下「永久ライセンス」といいます。)に適用され、第IV部は本ソフトウェアの無償バージョン(以下「フリーミアム・ソフトウェア」といいます。)に適用されます。

第I部
一般条項

1. 契約の一般的内容

1.1. 当事者及び主題

本エンドユーザー・ライセンス契約書(以下「本EULA」といいます。)の規定は、Jahnstr. 30, 73037 Göppingen, Germanyに所在するTeamViewer GmbH(以下「TeamViewer」といいます。)とその顧客(以下「本顧客」といいます。)との間の、TeamViewerによるTeamViewerの特定のソフトウェアについてのライセンス供与及びTeamViewerによる特定のサービスの提供に関する関係に適用されるものとします。従って、本EULAの条件に基づき、TeamViewerは、(i)本顧客のコンピュータにインストールされ、又はウェブ・ブラウザを通じてアクセス及び使用される特定のソフトウェア、並びにコンピュータの遠隔保守、映像に基づく遠隔支援、及び多様な機能を含むオンライン会議の実施を可能にするモバイル端末(例えば、iOS、Android)のアプリ(総称して以下「本ソフトウェア」といいます。)、(ii)本ソフトウェアの使用に関連する暗号化接続(ハンドシェイク)の確立及びデータ・パケットの転送(ルーティング)のためのサーバー(以下「サーバー・サービス」といいます。)、並びに(iii)関連するサポート・サービス(以下「サポート・サービス」といいます。)を本顧客に提供することができます。サーバー・サービス及びサポート・サービスは、本契約において以下総称して「本サービス」と呼びます。

1.2. サブスクリプション及び永久的ライセンスに関する契約の締結及び内容

本EULAに基づくサブスクリプション及び本ソフトウェアの永久ライセンスに関する有償契約は、(i)本顧客がTeamViewerのウェブサイト(www.teamviewer.com)でウェブ上の発注手続きを完了し、本EULAを受諾した上で最終的に「購入」、「注文」、「申込」又は同様の名前のボタンをクリックした場合、又は(ii)本顧客及びTeamViewerが本EULAを参照する発注書に署名した場合、又は(iii)本顧客が電話で発注し、本EULAを添付した注文請書を電子メールで受け取った場合に、成立するものとします。契約に関する詳細(例えば、選択された本ソフトウェア、機能の範囲、価格、期間、本サービスなど)は、発注の過程でTeamViewerが提供する仕様から本顧客が選択したオプションに、又は発注書(以下全て一貫して「本注文書」といい、本EULA及び本注文書を併せて以下「有償契約」といいます。)にそれぞれ定められます。

1.3. フリーミアム・ソフトウェア契約の締結及び内容

本EULAに基づく無償契約も、TeamViewerと本顧客との間で、本顧客がフリーミアム・ソフトウェアをダウンロードし、本EULAを受諾した上で使用の種類を設定し、フリーミアム・ソフトウェアをインストールした場合に、成立するものとします(以下「フリーミアム契約」といい、フリーミアム契約又は有償契約を以下「本契約」といいます)。

1.4. 試用

有償契約を締結する前に、TeamViewerは、定められた試用期間中に、本ソフトウェア及びサーバー・サービスの試用の機会を本顧客に提供することができます(以下「試用」といいます。)。TeamViewerはまた、本顧客がフリーミアム・ソフトウェアをインストールし、本ソフトウェアの使用が(少なくとも部分的に)商用目的であることを宣言した場合、限定的な試用ライセンスを本顧客に提供します。いかなる試用にも、本EULAが適用されるものとします。

1.5. 逸脱する規定の不存在

全ての注文書を含む本契約は、本EULAの主題に関する両当事者間の合意の全部を含むものであり、それに関する両当事者間の全ての提案、了解事項、表明、保証、誓約及びその他の連絡(書面であるか、又は口頭であるかを問いません。)に取って代わり、両当事者並びにそれらの許可された承継人及び譲受人を拘束します。本顧客の発注書又は類似の文書に記載される矛盾する又は相反する条件は、TeamViewerが当該条件を書面により明示的に承認しない限り、一切効力を有しません。この明示的な承認の要求は、TeamViewerが本顧客の一般的契約条項を知りながら、明示的に異議を申し立てることなく本ソフトウェア又は本サービスを本顧客に提供する場合であるか否かにかかわらず、いかなる場合にも適用されます。

1.6. 電子商取引義務

電子商取引契約の場合におけるTeamViewerの一定の義務を定めるドイツ民法典(以下「BGB」といいます。)第312i条第1項第1、2及び3号並びに第312i条第1項第2文は、適用されません。

1.7. 試験期間

本注文書が試験期間を規定する場合、本顧客は、有償契約締結後7暦日以内に本ソフトウェアの有償契約(及びその注文書)を解除することができます。そのような場合、本顧客は、試験期間の対象となる該当する本ソフトウェアについてTeamViewerに支払われた前払い未使用料金(もしあれば)の払い戻しを受けるものとします。

2. 本ソフトウェアの製品仕様、アクティベーション及びライフサイクル

2.1. 製品仕様

本ソフトウェアの機能及び本サービスの説明は、TeamViewerのウェブ店舗で入手可能な製品説明及び該当する本注文書(以下「製品仕様」といいます。)に記載及び説明されています。製品仕様のみが、契約上合意された本ソフトウェア及び本サービスの品質及び特徴に関連性を有するものであり、TeamViewerのその他の口頭又は書面による声明は、関連性を有しないものとします。TeamViewerによって提供される本ソフトウェア又は本サービスの一部の特徴及び機能は、特定の第三者製品及びサービスを含むこと、又はそれらに依存することがありますが、それらの全ては、当該第三者によって変更されることがあります。従って、かかる特徴及び機能は、TeamViewerによって修正又は制限されることがあります。

2.2. 保証の不存在

疑義がある場合、TeamViewerが行う品質又は特徴に関する保証は、書面(署名を含みます。)によりなされ、「保証」と表示されている場合に限り、保証として解釈されるものとします。

2.3. 本ソフトウェアの提供、インストール及び設定

TeamViewerは、電子的ダウンロードのために、本顧客に本ソフトウェアを提供するものとします。本顧客は、本ソフトウェアのインストール及び設定に単独で責任を負うものとします。TeamViewerは、インストール又は設定に一切責任を負いません。

2.4. サブスクリプション又は永久的ライセンスのアクティベーション

サブスクリプション又は永久ライセンスの本注文書に記入した後、本顧客は、(i)ライセンス・キー、又は(ii)ライセンスのアクティベーションのためのアクティベーション・リンクを受信するものとします。一旦、ライセンス・キーが入力又は有効化されると、本顧客は、本契約に従った使用権及び機能を利用できるものとします。

2.5. ソフトウェア・ライフサイクル・ポリシー

本ソフトウェアの使用は、こちらでダウンロードできるTeamViewerのソフトウェア・ライフサイクル・ポリシーに従うものとします。

3. 本ソフトウェアの使用権

3.1. 非独占的使用権

TeamViewerは、ここに本顧客に対して、本注文書及び/又は本EULAに定める使用範囲内で、本顧客のコンピュータに本ソフトウェアをインストールし、稼動させ、使用するための非独占的、全世界的(適用される輸出規制に従うものとし、本顧客が発注の過程で特定の地域においてのみライセンスを使用する限定的権利を明示的に付与される場合を除きます。)、譲渡不能かつサブライセンス供与不能の権利を付与します。前記にかかわらず、本顧客は、適用される本ソフトウェアの機能の範囲(チャネル・グルーピング)に従い、本ソフトウェアについてサブライセンスを供与する権利を有するものとします。

3.2. 使用期間

サブスクリプションの場合、本契約に基づき付与される使用権は、時間的に、適用ある本注文書(下記第13条参照)に定める期間に限られるものとします。

3.3. 本ソフトウェアの有料ライセンスの使用範囲

サブスクリプション及び永久的本ソフトウェアの有料ライセンス(サブスクリプション及び永久ライセンス)は、企業/事業者消費者利用できま。付与される権利の範囲及び許容される使用範囲(例えば、チャネル)は、本契約に記載されるものとします。本顧客が本ソフトウェアを商用で使用する権利を取得した場合、本顧客は、本ソフトウェアを本顧客自身の取引もしくは職業又は本顧客の関連会社の取引もしくは職業のために使用する権利を有します。上記の目的において、「関連会社」とは、直接的であるか、又は間接的であるかを問わず、本顧客を支配し、本顧客に支配され又は本顧客と共同支配下にあるその他の者をいい、子会社、親会社及び姉妹会社を含みます。

3.4. フリーミアム・ソフトウェアの使用範囲

フリーミアム・ソフトウェアの使用は、本顧客自身の、私的かつ非営利目的(例えば、配偶者/パートナーのための無償コンピュータ・サポート)のためにのみ認められます。本顧客自身の取引や職業の遂行のためのフリーミアム・ソフトウェアの使用、又は本顧客が直接的又は間接的に報酬を受け取る目的での使用(例えば、同僚との共同作業、本顧客のソフトウェアを購入した第三者に提供される無償サポート)は、私的使用には該当しません。

3.5. 不正使用

契約上合意された使用範囲を超える本ソフトウェアの使用は、明示的に禁止されています。

3.6. ソース・コード

付与される使用権には、本ソフトウェアのソース・コードに対する権利は含まれないものとします。

3.7. 禁止される使用

本EULAに従って付与される権利は、以下の行為をすることを含まず、本顧客はかかる行為をすることができず、第三者にかかる行為を許すことができません。(i)本EULAの条件を強制することを目的とするか、強制する効果がある本ソフトウェアの技術的手段を回避しようとすること、(ii)リバース・エンジニアリングその他の方法により、本ソフトウェアのソース・コード又はオブジェクト・コードの修正、二次的著作物の作成、翻訳、逆コンパイル、作成又は作成の試みをすること、(iii)いかなる状況の下であるかを問わず、本ソフトウェアを、直接的又は間接的に、コンピュータ・サービス事業又はサービス・ビューローにおいて、又はレンタルもしくは商業的タイムシェアリングの取決めの下で使用すること、(iv)本ソフトウェアの複製物又は関連するデータ、マニュアル、ドキュメンテーションもしくはその他の資料上の著作権、営業秘密、秘密情報、商標、サービス・マークもしくはその他の財産権の表示、シリアル・ナンバー、通知、説明文もしくは類似するものを削除し、変更し又は不明瞭にすること、(v)第3.1条第2文に従い本ソフトウェアのサブライセンスを供与する権利を超えて、本ソフトウェアを販売し、売却し、貸与し、賃貸し、リースしもしくはその他頒布し、又はこれを第三者に与えもしくは提供すること、(vi)本契約に別段の明示的な定めがある場合を除き、本ソフトウェアに関する権利を譲渡し、サブライセンスを供与し、その他移転すること。
本規定は、本顧客が法律上有する権利、特にドイツ著作権法(UrhG)第69e条に基づく権利に、影響を及ぼさないものとします。

3.8. 権利の留保

両当事者の間では、TeamViewerは、本ソフトウェア(及びTeamViewerにより提供されるその新たなバージョン)並びに本ソフトウェアの全ての複製物、変更及び二次的著作物に関する全ての権利、権原及び権益(全ての特許権、著作権、営業秘密、商標及びその他の財産権又は知的財産権を含むが、これらに限られません。)を留保します。

3.9. 利用分析、監査権及び自己申告

TeamViewerは、セキュリティー上の理由、並びに製品改良、ライセンス監査及び/又は販売目的のために、本顧客による本ソフトウェア及び本サービスの利用を分析することができます。そのために、TeamViewerは、単独の裁量で、本顧客の使用形態が表示された使用目的に沿っているか否か、そして選択されたライセンスの種類に沿っているか否かを評価し、本顧客が契約上合意された使用範囲を超過しているか否かを検出するため、本ソフトウェア及び本サーバー・サービスの機能に関する技術的措置を実施することができます。また、TeamViewerは、本顧客に対し、その実際の使用範囲及び/又は使用形態に関する自己申告を提出することをいつでも要求することができます。

4. TeamViewerが提供するサービス

4.1. サーバー・サービス

本ソフトウェアの異なるユーザー間の暗号化された遠隔通信接続を確立するために、本ソフトウェアは、TeamViewerのサーバーと通信しなければなりません(いわゆる「ハンドシェイク」)。さらに、セッション(例えば、オンライン・ミーティングやリモート・メンテナンス)という状況においてデータ転送のために暗号化されたデータパケットがTeamViewerのサーバーによって転送されること(いわゆる「ルーティング」)が必要となる可能性があります。そのようなハンドシェイク及びルーティングは、TeamViewerのサーバー・サービスに関連して利用可能です。
TeamViewerは、本EULAに定める条件に従い本顧客にサーバー・サービスを提供します。本ソフトウェアの異なるユーザー間の中断及び待ち時間のないエンドツーエンド接続を保護することは、サーバー・サービスの一部ではありません。本顧客は、サーバー・サービスが、技術的困難により、又は、TeamViewerの合理的な支配の及ばない原因により、時に、利用不能となるか、又は、待ち時間が生じる可能性があることを確認します。さらに、本顧客は、本ソフトウェアの様々なユーザー間のエンドツーエンド接続が、本顧客のデータ・センターへのインターネット接続並びに本顧客による(第7.3条に基づく)本ソフトウェアのシステム要件に従ったハードウェア及びソフトウェア(例えば、PC、オペレーティング・システム)の使用に依存することを確認します。これらは全て、TeamViewerが提供するサービスに含まれないものとし、本顧客の責任とします。各々の費用は本顧客が負担するものとします。

4.2. サポート・サービス

サポート・サービスに関するTeamViewerの唯一の義務は、当該サポート・サービスに対して本顧客が全額の支払をすることを条件として、本注文書に規定されかつ記載される具体的なサポート・サービス(もしあれば)を提供することです。本規定は、本顧客の法定の保証請求権に影響を及ぼさないものとします。

5. ドキュメンテーション、リリース、バージョン、インタフェース、会議番号

5.1. ドキュメンテーション

TeamViewerは、ドイツ語及び英語で、オンラインで検索可能なPDFマニュアルを提供します。TeamViewerは、TeamViewerの単独の裁量で、任意でその他の言語を提供することがあります。 文書はこちらで入手可能です。両当事者の間では、TeamViewerは、当該ドキュメンテーション並びにその全ての複製物、変更及び二次的著作物に関する全ての権利、権原及び権益(全ての特許権、著作権、営業秘密、商標及びその他の財産権又は知的財産権を含むが、これらに限られません。)を留保します。

5.2. マイナー・リリース

TeamViewerは、その単独の裁量で、ダウンロード用の本ソフトウェアのマイナー・リリース(以下「マイナー・リリース」といいます。)の提供を選択することがあります。マイナー・リリースを含む新たな本ソフトウェアのバージョン(以下「マイナー・リリース・バージョン」といいます。)は、TeamViewerがその単独の裁量で、メイン・バージョン・ナンバーの後ろに続く数を変更することにより(例えば、バージョンXX.1、XX.2)、示すことがあります。マイナー・リリース・バージョンには、誤謬の訂正、セキュリティ・パッチ及び機能の軽微な改善(例えば、プログラム実行スピードの最適化)が含まれることがあります。TeamViewerは、本ソフトウェアのマイナー・リリース・バージョンを提供する義務を負いません。但し、TeamViewerが、本ソフトウェアのマイナー・リリース・バージョンを提供することを選択した場合、いずれの本顧客も、合理的に実行可能な限り速やかに、自己の費用負担で、本ソフトウェアのその時点で最新のマイナー・リリース・バージョンに本ソフトウェアをアップデートすることを、参加義務(Mitwirkungsobliegheit)として、義務付けられるものとします。本ソフトウェアに適用される本EULAに定める全ての使用権は、マイナー・リリースにも適用されるものとします。

5.3. メジャー・リリース

TeamViewerはまた、その単独の裁量で、ダウンロード用の、通常、本ソフトウェアの機能のより広範な変更を含む本ソフトウェアのメジャー・リリース(以下「メジャー・リリース」といい、「マイナー・リリース」及び「メジャー・リリース」の双方を「リリース」といいます。)を提供することを選択することがあります。メジャー・リリースを含む新たな本ソフトウェアのバージョン(以下「メジャー・リリース・バージョン」といい、「マイナー・リリース・バージョン」及び「メジャー・リリース・バージョン」の双方を「バージョン」といいます。)は、TeamViewerがその単独の裁量で、メイン・バージョン・ナンバーを変更することにより(例えば、バージョンXX、YY)、示すことがあります。TeamViewerは、本ソフトウェアのメジャー・リリース・バージョンを提供する義務を負いません。TeamViewerが本ソフトウェアのメジャー・リリース・バージョンを提供することを選択した場合、永久ライセンスの本顧客に対し、当該新規メジャー・リリース・バージョンの使用に関し追加料金の支払を要求することができます。サブスクリプション・ライセンス及びフリーミアム・ソフトウェアの本顧客は、合理的に実行可能な限り速やかに、新規メジャー・リリース・バージョンにアップグレードすることを、参加義務(Mitwirkungsobliegheit)として、義務付けられるものとします。本ソフトウェアに適用される本EULAに定める全ての使用権は、メジャー・リリースにも適用されるものとします。

5.4. プログラミング・インタフェース

本ソフトウェア又はサーバー・サービスは、本ソフトウェア又はTeamViewerのサーバーと通信することができる第三者又は本顧客のアプリケーション(以下「第三者ソフトウェア」といいます。)を含むことのある、プログラミング・インターフェース又はその他のソフトウェア・インターフェース(以下「API」といいます。)を提供することがあります。TeamViewerは、本顧客に対して何らの義務又は責任を負うことなく、いつでもAPIを変更し又は停止することができます。第三者ソフトウェアについては、そのそれぞれの提供者が責任を負うものとします。本契約の規定は、当該第三者ソフトウェアには適用されず、TeamViewerは、第三者ソフトウェアにつき一切責任を負いません。

5.5. 電話会議番号

TeamViewerが、そのサービスに関連して、本ソフトウェアの音声会議機能の代替としてダイヤル・イン用の電話会議番号を提供する場合、それぞれの電気通信サービスの提供業者(TeamViewerではありません。)が各番号の電話接続の所有者となります。電話会議番号の使用は、別途料金の対象となり、本契約に基づくユーザー料金に含まれません。該当する場合、請求は、参加者の電話提供業者により行われるものとします。

6. 本ソフトウェア又は本サービスの変更

TeamViewerは、正当な理由により、アップデート及び/又はリリースを通じ、本ソフトウェア及びサーバー・サービス(システム要件を含みます。)を変更することができます。かかる正当な理由は、特に、(i)適用される法律により要求される必要な変更、(ii)適用される技術フレームワーク条件の変更(新しい暗号化基準)、又は(iii)システム・セキュリティの保護のために変更が必要な場合に存在するものとします。

7. 本顧客の義務

7.1. 適法な使用

本顧客は、本契約の規定に従い、また当該使用に適用される法令に従ってのみ、本ソフトウェア及びサーバー・サービスを使用するものとし、当該使用に関連して第三者の権利を侵害しないものとします。本ソフトウェア及びサーバー・サービスを使用する場合、本顧客は、特に、適用される全てのデータ保護及び輸出管理規定を遵守します。

7.2. 輸出規制及び経済制裁

本顧客は、本ソフトウェア及び関連技術データ並びに本サービス(総称して以下「本管理技術」といいます。)が、ドイツ、欧州連合米国の輸入及び輸出規制並びに経済制裁法、特に米国輸出管理規則(EAR)並びに本管理技術が輸入又は再輸出される国の法律の対象であることを確認します。本顧客は、関連する全ての法律を遵守することに同意し、本管理技術を、ドイツ、欧州米国の法律に違反して、又は輸出許可もしくはその他の政府の承認が必要な、制限の対象である国、主体又は人に対して、輸出、再輸出、又は移転しないものとします。本顧客は、さらに、化学兵器、生物兵器、もしくは核兵器、又は当該兵器を運搬する能力を有するミサイル、小型無人機もしくは宇宙打ち上げロケットに関連した使用のために本管理技術を輸出、移転、又は売却しないことに同意します。

本顧客は、自らが(i)制限当事者(以下に定義されます。)ではなく、(ii)適用される制裁(以下に定義されます。)の違反をもたらす可能性のある取引、活動又は行為に現在従事していないことを表明し、また直接的であるか間接的であるかを問わず、いかなる制限当事者に対しても、又は制限当事者の利益のためにも、本管理技術を提供しないことを保証します。

第7.2条は、本EULAの規定が、(i)EU規則(EC)2271/1996の違反、当該規則との抵触、もしくは当該規則に基づく責任、又は(ii)ドイツ貿易規則(Außenwirtschaftsverordnung)第7条もしくは類似のボイコット禁止法の違反もしくはそれらとの抵触をもたらさない範囲においてのみ、本顧客に適用されるものとします。

「制限当事者」とは、(i)制裁リストで指定された者、(ii)制裁地域の政府当局であるか又はその一部である者、(iii)前記のいずれかによって所有又は支配される者、又はそれらに代わって行為する者、(iv)制裁地域に所在する者、制裁地域で組織化される者、もしくは制裁地域に居住する者、もしくは制裁地域から活動する者、又は(v)その他何らかの制裁の対象とされる者をいいます。

「制裁地域」とは、制裁に基づく一般的な輸出、輸入、金融又は投資の禁止の対象となる国又はその他の地域をいいます。

「制裁」とは、米国、EU、国連、ドイツ、又は本管理技術が輸入又は再輸出される国により随時課され、管理又は執行される対テロ法又は輸出管理法に基づく経済制裁又は金融制裁又は通商禁止又はその他の取引活動に対する包括的禁止をいいます。

7.3. システム要件

本顧客のソフトウェア及びハードウェアに関する要件は、マニュアル及び製品仕様に規定されています(第2.1条及び第5.1条参照)。本顧客は、本ソフトウェアの使用前にシステム要件を熟知し、これらのシステム要件に従って本ソフトウェアを使用するものとします。

8. 秘密保持及びデータ保護

8.1. 秘密保持

本ソフトウェア、本サービス並びにTeamViewerが提供する全てのマニュアル、データ、ドキュメンテーション及び他の資料を含むTeamViewerが提供する製品には、秘密情報及び営業秘密を構成する不可欠な要素(アルゴリズム及びロジックなど)が含まれ、TeamViewerの秘密情報とみなされるものとします。本顧客は、TeamViewerの秘密情報を第いかなる三者に開示せず、本契約に基づいてのみTeamViewerの秘密情報を使用します。

8.2. データ保護

TeamViewerは、適用されるデータ保護法を厳守します。TeamViewerは、こちらでダウンロードできる製品プライバシー・ポリシーに記載されるとおり、かつ、当該ポリシーに従い、管理者として本顧客の個人データを収集、処理及び使用します。また、TeamViewerは、Bに記載されるデータ処理契約の諸条件に記載されるとおり、かつ、当該諸条件に従い、本顧客の個人データの処理者として行為します。

機能性並びに本ソフトウェア及び本サービスに関する顧客の経験を向上させるため、非個人的又は匿名のデータが自動的に収集されることがあります。本顧客は、TeamViewerが、当該非個人的又は匿名のデータに関する全ての権利を所有し、開発、診断、是正及びマーケティング又はその他一切の目的にかなっているとみなす方法で当該データを自由に使用できることに同意します。

9. 責任の限定

9.1. 一定の場合における排除

TeamViewerは、以下の場合、法律の規定に従い損害賠償の責任を負うものとします。

(i) 当該損害がTeamViewerの故意又は重大な過失により生じた場合、又は
(ii) 当該損害がTeamViewerの軽微な過失により生じ、かつ、本契約の目的の達成を危うくする義務の違反、又は、そもそもそれが遵守されることによって本契約の適切な履行が可能にとなる義務で、その遵守を本顧客が信頼することのできるものの違反(重大な義務の違反)に起因する場合
TeamViewerの上記を超える責任は、法的根拠にかかわらず、排除されるものとします。ただし、TeamViewerが法律に基づき、特に個人の生命、身体又は健康に対する侵害により、明示的な保証の規定により、瑕疵の詐欺的な隠匿により、又はドイツ製造物責任法の規定により、強制的に責任を負う場合は、この限りではありません。

9.2. 金額の制限

第9.1条第1文(ii)(軽微な過失による重大な義務の違反)の場合、TeamViewerは、この種の契約の場合に典型的に予想できる限定的な損害賠償責任のみを負うものとします。

9.3. フリーミアム・ソフトウェアの場合の責任の制限

フリーミアム・ソフトウェアの提供及び使用中に生じた損害に対するTeamViewerの責任に関しては、第9.1条及び第9.2条とは別に、使用貸借に関する規定(BGB第598条以下)が優先します。すなわち、特に、瑕疵に対するTeamViewerの責任はBGB第600条に従い詐欺に限定されるものとする規定、BGB第599条に基づき責任は故意及び重過失に限定されるものとする規定、BGB第606条に従って短縮された6ヶ月の時効期間が適用されるものとする規定です。

9.4. TeamViewerの従業員及び代理人

第9.1条乃至第9.3条に基づく責任の制限は、TeamViewerの従業員又は代理人に対する請求にも適用されるものとします。

10. 最終条項

10.1. EULAの変更

TeamViewerは、本顧客に4週間以上前に通知することにより、本EULAを修正する権利を有するものとします。本顧客がTeamViewerから当該修正の通知を受け取った後15日以内に、当該修正に対する異議を書面によりTeamViewerに通知しない限り、当該修正は、顧客により受諾されたとみなされます。他方、本顧客が、TeamViewerから当該修正の通知を受け取った後15日以内に、かかる修正に対する異議を書面によりTeamViewerに通知した場合、本契約は、かかる修正が効力を生じることなく、現行条件に基づき継続されるものとします。

10.2. 電子メールによる通信

本契約に別段の規定がない限り、本契約に関連する通知及び宣言は、電子メールで行うこともできます。この目的のために、TeamViewerは、本顧客が登録時又はTeamViewerアカウントに提供した電子メール・アドレスを使用することができます。本顧客は、電子メールを定期的にチェックし、必要に応じて電子メール・アドレスを更新する責任を負うものとします。TeamViewerの連絡先は、こちらで入手できます。

10.3. 準拠法

本契約及びそれに関連する紛争は、国際物品売買契約に関する国際連合条約を除き、ドイツ連邦共和国の法律のみに準拠するものとします。

10.4. 裁判管轄地

専属的裁判管轄地は、ドイツのシュツットガルトとします。TeamViewerは、なお、本顧客の住所において訴訟を提起する権利を有します。

10.5. 分離性、権利放棄

本契約のいずれかの規定が、全部か又は一部かを問わず、違法又は執行不能と判定された場合においても、当該規定は、最大限認められる範囲において執行されるものとし、本契約の残りの規定は、引き続き完全に有効に存続します。本契約に基づく違反又は不履行に対する権利放棄は、その後に生じるその他の違反又は不履行に対する権利放棄とはならないものとします。

第 2部
サブスクリプションに関する附則

11. サブスクリプションにおける利用料、価格変更及び支払いの遅延

11.1. 利用料

本契約期間中、本顧客は、本ソフトウェアの使用権及び本サービスの提供に関して、本注文書に明記する月額利用料をTeamViewerに支払うものとします。

11.2. 支払期日

本注文書に別途明記する場合を除き、料金は全て、請求時に支払われるものとします。

11.3. 利用範囲の変更

本顧客は、追加的に本注文書を締結することにより、いつでも、注文済の利用範囲を拡大し、又は上位のサービス・パッケージに切り替える権利を有するものとします。但し、利用の縮小又は下位のパッケージへの切替えは、当該時点で適用される期間の満了時に限り可能とします(第13.1条参照)。当初契約期間又は更新期間中に利用範囲を拡大する場合、追加料金は、当該時点で有効なTeamViewerの適用ある価格表に基づき比例按分により請求されるものとします。

11.4. 請求

本注文書に別途明記する場合を除き、TeamViewerは、本契約の開始時及びその後は各更新期間の開始時に利用料を請求するものとします。請求は、(i)本顧客が提供した電子メールアドレスに宛てた電子メールによりオンラインで、又は(ii)アカウントが開設されている場合は、本顧客のTeamViewerアカウントへのアップロード及び/又は電子メールによる本顧客への通知によって行われるものとします。本顧客がTeamViewerからに対して請求書の交付を依頼し、TeamViewerの適用ある価格表に明記された各料金を支払う場合、本顧客は請求書の郵送のみを求める事が出来るものとします。

11.5. 支払方法

請求金額は、クレジットカードで支払うことができます。その他の支払方法(SEPA自動引落とし又は小切手等)も注文の過程で選択することができます。本顧客が支払方法にPayPalデビット承認を選択している場合、(その旨規定されている場合)、本顧客は、自身のPayPalアカウントプロファイル上でデビットによる支払方法を取り消すことができます。当該取消は、翌請求日の1日前までに行うものとします。

11.6. 価格、料金及び税金

本顧客は、所定の支払条件に従い、本注文書に明記されるあらゆる料金及び手数料をTeamViewerに支払わなければならないものとします。かかる料金には、一切の売上税、使用税、消費税、付加価値税、その他の税金(適用ある源泉徴収税を含みます。)は含まれず、本顧客は、かかる一切の税金の支払いについて責任を負います。銀行手数料及びクレジットカード手数料は、本顧客が負担するものとします。全ての料金及び手数料は、別の支払期間について合意がある場合を除き、直ちに、本注文書に明記された通貨により支払われるものとします。

11.7. 価格変更

TeamViewerは、当初契約期間又はいずれかの更新期間の末日をもって、利用料を合理的に増額する権利を有するものとします。TeamViewerは、当該増額について、28暦日前までに公表しなくてはなりません。本顧客は、公表後14暦日以内であれば増額に異議を申し立てることができ、その場合、本契約は、各当初契約期間又は更新期間の終了時に終了するものとします。本顧客が異議を申し立てない場合は増額に同意したものとみなされます。TeamViewerは、この「異議申立てなし」の効力について、自身が行う通知において本顧客に通知するものとします。

11.8. 支払いの遅延

債務不履行及び遅延利息の発生時には、法令の規定(特にBGB第286条及び第288条)が適用されるものとします。また、以下の規定が適用されるものとします:

(i) 催促料 2回目の支払催促が行われる場合、TeamViewerは、適切な催促料を請求する権利を有するものとします。

(ii) 債務不履行の場合のサービス停止 本顧客が、利用料の支払いを怠った場合、TeamViewerは、サーバー・サービスを一時的に停止する(以下「停止」といいます。)権利を有するものとします。但し、TeamViewerは、停止する前に、合理的な期間を置いて、電子メール又は本ソフトウェア内の通知等により停止する旨の警告を本顧客に対して行うものとします。本顧客が全額を支払った場合は、停止は行われず、又は解除されるものとします。停止期間中、本顧客の本ソフトウェアのインストールに関して一切接続を行うことはできません。本顧客の利用料支払義務は、停止期間中も引き続き存続するものとします。

(iii) 債務不履行による解除 TeamViewerは、本顧客が利用料の支払いを怠り、かつTeamViewerからの通知を受領後15日以内に当該違反を是正しない場合、本契約を解除することができます。TeamViewerは、本EULAに基づき又は法律によりTeamViewerに与えられたその他の権利及び救済手段に加えて、本契約の解除権を有するものとします(解除によって係る権利や救済手段が失われる事はありません。)。

12. サブスクリプションの場合の保証請求(保証)

12.1. 瑕疵の不存在、品質及び特徴

TeamViewerは、品質及び権原に瑕疵のない本ソフトウェアを提供し、かつ本契約期間中契約に基づく使用に適した状態を維持するものとします。

12.2. 制限

上記第12.1条に基づく本ソフトウェアの保全義務は、(i)新規オペレーティング・システム又は新規オペレーティング・システム・バージョンへの本ソフトウェアの翻案、(ii)競合製品の性能範囲への本ソフトウェアの翻案、(iii)新規データ形式又は本リリース(第5.2条及び第5.2条参照)との互換性の確立、又は(iv) TeamViewerによってサポートされていない何らかの機能性の提供に対する権利を含みません。

12.3. エラー及び欠陥の解消

本顧客は、本ソフトウェア又はサーバー・サービスにおけるエラー及び欠陥について、可能であれば こちら のTeamViewerが提供するウェブ・ポータルで報告するものとし、また可能かつ合理的に期待できる限りにおいて、エラー/欠陥の発生状況をより詳細に(例えば、スクリーンショット、プロトコル・データ)説明するものとします。TeamViewerは、合理的な期間内にエラー/欠陥を解消するものとします。TeamViewerは、契約上の性能範囲が維持され、かつ移転によって重大な不利益が生じない限りにおいて、アップデート及び/又は本リリースによりエラー/欠陥を解消することができます。また、TeamViewerは、本顧客が一時的な解決策を受け入れることが合理的に期待できる場合、エラー/欠陥を回避する一時的な方法を提示し、その後本ソフトウェア又はサーバー・サービスの翻案を通じてエラー/欠陥を解消する権利を有するものとします。

12.4. 解除

本契約に従った利用の不許可を理由としたBGB第543条第2段落第1文第1号に基づく本顧客による解除は、TeamViewerがエラー/欠陥を解消する十分な機会を与えられていながらそれを怠ったか又はその後の履行が失敗に終わった場合にのみ認められるものとします。

12.5. 当初不可能性

BGB第536a条第1段落オルタナティブ1に基づく当初瑕疵に関する無過失責任は、適用しないものとします。このことはいかなる過失責任にも影響を及ぼさないものとします。

12.6. 制限期間

保証を請求する権利は、12ヶ月間で失われるものとします。但し、TeamViewerが法律上負うべき保証請求に対する責任(例えば詐欺の場合、第9.1条第2文参照)には適用されないものとします。

12.7. 法定条項

また、保証請求に関する法律上の規定は、第9条に従うことを条件として適用されるものとします。

13.サブスクリプションにおける契約期間及び終了

13.1. 契約期間及び期間満了による終了

本注文書に別途明記される場合を除き、本契約の当初契約期間は12ヶ月(以下「当初契約期間」といいます。)とし、いずれかの当事者が当初契約期間又は更新期間が終了する28日前までに他方当事者に対し本契約を更新しない旨を通知しない限り、その後12ヶ月間(各々を「更新期間」といいます。)自動的に更新されるものとします。

13.2. 契約期間満了前の解除

TeamViewerは、第11.8条(iii)及びDPA第3.2条(下記Bを参照)の場合、違反を理由として本契約を途中で解除する権利を有するものとします。
但し、各当事者が有する正当な理由に基づき本契約を解除する権利は、影響を受けないものとします。

13.3. 解除通知

上記に別段の規定がない限り、本契約を解除する場合は、通知期間は必要ないものとします。解除は、書面(署名を付した書簡、テレファクス)又はテキスト形式(電子メール等)により行われなくてはなりません。本顧客は、解除通知をTeamViewer GmbH、Jahnstrasse 30, 73037 Göppingen, Germanyに宛てるか又は個別に[email protected]に送付するものとします。TeamViewerはまた、本ソフトウェア内の各通知により本契約を解除することができます。

13.4. 本契約終了の効果

本顧客は、本契約の解除時又は期間満了時に、自身のコンピューターから本ソフトウェアを削除すると共に本ソフトウェアのその後の使用を差し控えるものとします。本顧客は、本契約の解除又は期間満了をもって、本顧客が本ソフトウェア、TeamViewerアカウント及びTeamViewerマネジメント・コンソールに保存したデータにアクセスすることができなくなるものとします。本顧客は、本契約が解除されるか又は期間が満了する前に、本ソフトウェアの機能を使用してデータをエクスポートし(可能な場合)、また当該データをその後使用するために保存することにつき、単独で責任を負うものとします。TeamViewerは、以後、データを公開する義務を負わないものとします。TeamViewerは、本契約の履行を目的として処理された本顧客のデータを、法律上当該データの保存義務を負う場合を除き、本契約の解除時又は期間満了時に削除するものとします。当該削除が不合理な努力(バックアップ等)によってのみ可能である場合、TeamViewerは、当該データの処理を限定する権利を有するものとします。このことは、第8.2条に従った非個人データ又は匿名データを使用するTeamViewerの権利に影響を及ぼさないものとします。

第3部
永久ライセンスに関する附則

14. 永久ライセンスの場合の価格及び支払いの遅延

14.1. 価格

本顧客は、本注文書に明記する料金をTeamViewerに支払うものとします。

14.2. 支払期日

本注文書に別途明記する場合を除き、料金は全て、請求時に支払われるものとします。

14.3. 請求

本注文書別途明記する場合を除き、TeamViewerは、両当事者による本契約の締結時に直ちに料金を請求するものとします。請求は、(i)本顧客が提供した電子メールアドレスに宛てた電子メールによりオンラインで、又は(ii)アカウントが開設されている場合は、本顧客のTeamViewerアカウントへのアップロード及び電子メールによる本顧客への通知を通じて行われるものとします。本顧客がTeamViewerに対して請求書の交付を依頼し、TeamViewerの当該時点で適用ある価格表に明記された各料金を支払う場合、本顧客は請求書の郵送のみを求める事が出来るものとします。

14.4. 支払方法

請求金額は、クレジットカードで支払うことができます。その他の支払方法(SEPA自動引き落とし又は小切手等)についてもTeamViewerから提示されます。本顧客が支払方法にPayPalデビット承認を選択している場合(その旨規定されている場合)、本顧客は、自身のPayPalアカウントプロファイル上でデビットによる支払方法を取り消すことができます。当該取消は、翌請求日の1日前までに行うものとします。

14.5. 価格、料金及び税金

本顧客は、所定の支払条件に従い、本注文書に明記されるあらゆる料金及び手数料をTeamViewer支払わなければならないものとします。かかる料金には、一切の売上税、使用税、消費税、付加価値税、その他の税金(適用ある源泉徴収税を含みます。)は含まれず、本顧客は、かかる一切の税金の支払いについて責任を負います。銀行手数料及びクレジットカード手数料は、本顧客が負担するものとします。全ての料金及び手数料は、別の支払期間について合意がある場合を除き、直ちに、本注文書に明記された通貨により支払われるものとします。

14.6. 支払いの遅延

上記第11.8条は、本ソフトウェアのあらゆる永久ライセンスに対しても適用されるものとします。

15.永久ライセンスの場合の保証請求(保証)

15.1. 瑕疵の不存在及び品質

TeamViewerは、品質及び権原に瑕疵のない本ソフトウェアを提供するものとします。

15.2.エラー及び欠陥の解消

本顧客は、本ソフトウェア又はサーバー・サービスにおけるエラー及び欠陥について、可能であればこちら のTeamViewerが提供するウェブ・ポータルで報告するものとし、また可能かつ合理的に期待できる限りにおいて、エラー/欠陥の発生状況をより詳細に(例えば、スクリーンショット、プロトコル・データ)説明するものとします。TeamViewerは、合理的な期間内にエラー/欠陥を解消するものとします。TeamViewerは、契約上の性能範囲が維持され、かつ移転によって重大な不利益が生じない限りにおいて、本リリースによりエラー/欠陥を解消することができます。また、TeamViewerは、本顧客が一時的な解決策を受け入れることが合理的に期待できる場合、エラー/欠陥を回避する一時的な方法を提示する権利を有するものとし、その後本ソフトウェア又はサーバー・サービスの翻案を通じてエラー/欠陥を解消することができます。本顧客は、その後性能が改善されなかった場合にのみ、契約解除及び縮小の権利を主張することができます。

15.3. 制限

上記第15.1条に基づく義務は、(i)新規オペレーティング・システム又は新規オペレーティング・システム・バージョンへの本ソフトウェアの翻案、(ii)競合製品の性能範囲への本ソフトウェアの翻案、(iii)新規データ形式又は本リリース(第5.2条及び第5.2条参照)との互換性の確立、又は(iv) TeamViewerによってサポートされていない何らかの機能性の提供に対する権利を含みません。

15.4. 制限期間

保証を請求する権利は、ダウンロードのために本ソフトウェアを提供してから12ヶ月間で失われるものとします。これは、TeamViewerが法律上負うべき保証請求に対する責任(例えば詐欺の場合、第9.1条第2文参照)には適用されないものとします。

15.5. 検査及び通知義務

BGB第377条が適用されるものとします。

15.6. 法定条項

また、保証請求に対する法律上の規定は、第9条に従うことを条件として適用されるものとします。

16. 永久ライセンスにおける契約期間及び解除

本注文書に別途明記される場合を除き、本契約は、無期限で効力を有するものとします。TeamViewerは、第11.8条(iii)及びDPA第3.2条(下記Bを参照)の場合、本契約を途中で解除する権利を有するものとします。いずれの当事者も、正当な理由に基づき本契約を解除する権利を有するものとします。第13.3条及び第13.4条は適宜適用されるものとします。

第4部
フリーミアム・ソフトウェアに関する附則

17. フリーミアム・ソフトウェアに関する製品仕様

フリーミアム・ソフトウェアに関する製品仕様は、本ソフトウェアにおける個人のニーズに合わせたマーケティングメッセージの表示及び受信並びに個人のニーズに合わせるために必要な個人データの処理を主要な要素及び部分としています。

18. フリーミアム・ソフトウェアに関するサーバー・サービス

フリーミアム・ソフトウェアに関して、本顧客は、サーバー・サービスの提供を求める権利を有しておらず、TeamViewerは、その単独の裁量により、いつでもサーバー・サービスの中止又は変更を行うことができます。

19. フリーミアム・ソフトウェアに関する契約期間及び解除

本契約は、締結時に効力を有するものとし、無期限で効力を有するものとします。いずれの当事者も、理由又は通知なしに、いつでも本契約を解除することができます。

本顧客が、個人のニーズに合わせたマーケティングメッセージの受信解除を望む場合、かかる告知は、本契約の解除として解釈されるものとし、また本顧客は、その後フリーミアム・ソフトウェアに対する権利を何ら有さないものとします。但し、本顧客がかかる告知を行った後も引き続きフリーミアム・ソフトウェアの使用を継続する場合、当該使用を継続することによって、本EULAの条項(疑義を避けるために付言すると、上記第17条を含みます。)を容認したと理解されるものとし、EULAの条項が適用されるものとします。

各当事者が有する正当な理由により解除する権利は、影響を受けないものとします。第13.3条及び第13.4条は適宜適用されるものとします。

B

1. 一般条項

TeamViewerが本顧客のデータ処理者となる別紙1に記載されるデータ処理活動に関して、両当事者は、その後通知が行われるまで、EULAを補足する受託(データ)処理に関する以下の規則(以下「DPA」といいます。)に合意します。

2. TeamViewerの権利及び義務

2.1 適用ある法律の遵守

TeamViewerの義務は、本DPA及び適用ある法律から生じるものとします。適用ある法律には、とりわけドイツ連邦データ保護法(Bundesdatenschutzgesetz-以下「BDSG」といいます。)及びEU一般データ保護規制(以下「GDPR」といいます。)が含まれるものとします。

2.2 指示にのみ基づく処理

本DPAが適用される範囲において、TeamViewerは、EULA及び本注文書において両当事者が相互に合意する、本顧客からの指示書面の個人データのみを処理するものとします。本顧客は、適用あるデータ保護法を遵守するために必要な範囲で追加的な指示をすることができます。

2.3 秘密保持義務

TeamViewerは、求められた場合は、個人データを処理する権限を有する者が、秘密保持に関する法律上の義務を負う場合を除き、秘密保持義務を負う事を約束させ、その旨の証明を提供するものとします。

2.4 GDPR第32条に基づくセキュリティ対策

2.4.1 原則

TeamViewerは、GDPR第32条に従って処理に関する必要なセキュリティ対策(以下総称して「セキュリティ対策」といいます。)を実施することを宣言します。

2.4.2 範囲

具体的な受託処理に関して、処理の対象となる自然人の権利及び自由に関するリスクに対して適当なセキュリティ水準が保証されるものとします。この点に関して、GDPR第32条(1)の保護目的、とりわけ処理の性質、範囲、状況及び目的に関する処理システム及びサービスの秘密性、完全性、利用可能性及び回復力は、適当なセキュリティ対策を通じてあらゆるリスクが永続的に軽減されるように考慮されるものとします。

2.4.3 セキュリティ対策

選択されたセキュリティ対策は、セキュリティ対策の文書中に詳細が記載されます。当該文書の写しの入手については、弊社にご連絡下さい。

2.4.4 審査手続

セキュリティ対策の文書には、当該時点で最新のセキュリティ対策の有効性に関する定期的な審査、査定及び評価の手順も記載されています。

2.4.5 変更

セキュリティ対策は、技術的な進歩及び更なる発展による影響を受けます。TeamViewerは、原則として別の十分な対策を実施することが認められるものとします。かかる対策を実施したとしても、セキュリティ水準が、既に実施されたか又は今後実施されるセキュリティ対策に基づいて本DPAより前に存在する水準を下回ってはならないものとします。

2.5 追加処理者の雇用

追加的な処理者(以下「下請業者」といいます。)を雇用する場合にTeamViewerが負う義務については、第3条に規定されています。

2.6 情報主体の権利保護の支援

TeamViewerは、BDSG又はGDPR第3章に定める情報主体の権利行使に関する請求に従い修正、削除又は遮断を行う権利に対応する本顧客の義務の履行に関して、可能な限りにおいて、適当な技術的及び組織的措置によって本顧客を支援するものとします。本顧客に代わって処理されたデータに関する情報主体の権利を行使するために、当該情報主体が直接TeamViewerに連絡を取った場合、TeamViewerは、当該請求を遅滞なく本顧客に転送するものとします。この範囲で発生する経費は全て、本顧客が負担するものとし、また適用あるデータ保護法に基づき認められる範囲で、1時間当たり70ユーロで払い戻されるものとします。

2.7 GDPR第32条乃至第36条の遵守確保に関する支援

TeamViewerが利用することのできる処理及び情報の性質に鑑みて、TeamViewerは、GDPR第32条乃至第36条に基づく、特に処理のセキュリティ、データ保護影響評価及び監督当局の協議に関する義務の遵守を確保するにあたり、可能な限りにおいて、適当な技術的及び組織的措置によって本顧客を支援するものとします。この範囲で発生する経費は全て、本顧客が負担するものとし、また適用あるデータ保護法に基づき認められる範囲で、1時間当たり70ユーロで払い戻されるものとします。TeamViewerは、処理作業の一覧表を作成するために必要な情報を本顧客に提供するものとします。

2.8 処理終了時の削除及び返却

本顧客の選択により、TeamViewerは、受託データ処理の対象である個人データを削除又は返却するものとします。但し、欧州連合又はTeamViewerが服する加盟国の法律により個人データの保存が要求される場合はこの限りではありません。

2.9 データ保護義務及び検査の遵守を証明するための情報

TeamViewerは、第2条及び第3条に起因する義務の遵守を証明するために必要な全ての情報を本顧客に提供するものとします。かかる情報又は監査報告書の提供を怠った場合、TeamViewerは定期的に、少なくとも18ヶ月毎に、認定監査人による定期監査証明書を提出します。TeamViewerは、本顧客又は本顧客が委任する他の監査人によって実施される追加監査(検査を含みます。)を認め、これに協力します。当該追加監査に係る経費は、TeamViewerの証明書が不遵守の懸念を実質的に増大させる場合を除き、本顧客が負担するものとします。

2.10 指示に関する疑義の通知義務

TeamViewerは、指示の実施がいずれかの適用あるデータ保護法に違反する可能性があると自ら判断する場合、直ちに本顧客に通知するものとします。

2.11 違反の通知義務

TeamViewerが、適用あるデータ保護法、本DPA、データ処理に関する本顧客の指示のいずれかの違反を発見した場合、TeamViewerは、不当な遅滞なく本顧客に通知するものとします。

2.12 データ保護オフィサーの指名

TeamViewerは、ジュリアン・ハッカー氏を外部のデータ保護オフィサーに任命しました。同氏の連絡先は、[email protected][email protected] 又はENSECUR GmbH、Mrs. Weberruß intersoft consulting services AG, DSB TeamViewer, Dürener Str. 189, 50931 Köln 宛てです。

2.13 第三国への移転のための適当又は適切な保護措置の開示又は公表

TeamViewerは、情報主体者に通知するためにGDPR第13条(1)f)又は第14条(1)f)に基づき要求される限りにおいて、第三国に移転するために用いられている適当又は適切な保護措置に関する情報を開示又は公表することに同意します。

3. 下請業者

3.1 DPA締結時に雇用した下請業者

TeamViewerは、多くの下請業者を雇用しており、要請に応じて一覧表を入手することができます。本顧客は、下請業者一覧を企業秘密として取扱うものとし、これを第三者に開示してはなりません。

3.2 追加下請業者

TeamViewerが、契約上合意されたサービスを提供するために追加的な又は別の下請業者の雇用を希望する場合、かかる下請業者は、法律により要求される正当な注意を払って選任されるものとします。TeamViewerは、新規下請業者の任命について、本顧客に対し15日前の事前の通知を行うものとします。本顧客は、合理的な理由により新規下請業者の指示に反対することができます。合意に達することができない場合、TeamViewerは、2週間前の通知をもって本契約を解除する権利を有します。

3.3 下請業者の義務

3.3.1 DPAの要件に基づく契約の構築

TeamViewerは、自身及び下請業者が適用あるデータ保護法及び本DPAの要件に適合するように下請業者と契約を構築するものとします。

3.3.2 追加的な又は別の下請業者の雇用

TeamViewerは、あらゆる下請業者に対し、とりわけ第3.2条を遵守することなく個人データを処理するための追加的な又は他の下請業者の雇用を差し控えることを約束する義務を負わせるものとします。

3.3.3 下請業者の保護の確認

TeamViewerは、適用あるデータ保護法及び本DPAが遵守されるように適当な技術的及び組織的措置を実行するために十分な保護が提供されるか否かを調査します。

別紙1:データ処理の詳細

1. 対象 データ処理の一般的対象はEULAに記載されています。

2. 期間 データ処理の期間は、EULAの期間に対応するものとします。

3. 処理の性質及び目的 TeamViewerは、本顧客の指示文書に従い、EULAに基づき提供される本ソフトウェア及び本サービスの利用を可能にする目的上、本顧客のデータ処理者として個人データを処理します。

4. 個人データの種類 TeamViewerは、データ処理者として、以下の種類の個人データを処理するものとします。

4.1 本ソフトウェアの異なるユーザー間の通信接続において転送されるコンテンツデータ並びに会議のスケジューリング及び開催時にユーザーによって入力されるデータ

4.2 ユーザーのデバイス(ログファイル、connection-txt-files)に保存されている接続データ

4.3 ユーザーのデバイスに保存されたセッションレコーディングに含まれるデータ

4.4 次の表に要約されるユーザーアカウント情報:

 
製品TeamViewerTensorBlizzTeamViewer Remote ManagementIoTPilot
ユーザー名ありありありありありあり
表示名ありありありありありあり
電子メールありありありありありあり
IP アドレスありありありありありあり
プロフィール写真
(任意)
ありありありありありあり
言語選択ありありありありありあり
ミーティング IDなしなしありなしなしなし
電話番号(複数を含みます。)なしなしありなしなしなし
所在地ありありありありありあり
パスワード(SSO)なしありなしなしなしなし

4.5 バディリスト及び連絡先情報

4.6 会社概要管理及び運営データ

5. 情報主体者の種類 以下の種類の情報主体者は、処理の影響を受けます:

5.1 本顧客のユーザー

5.2 本顧客の/ 本顧客のユーザーの接続パートナー

5.3 通信接続において本顧客/ 本顧客のユーザーによって個人データが共有されている第三者

TeamViewer IoT EULA

If the place of acquisition or your (main) place of residence is outside the USA, South America, or Canada, the provisions of our End User License Agreement under Section A shall apply to our contractual relationship.

If the place of acquisition or your (main) place of residence is in the USA, South America, or Canada, the provisions of our End User License Agreement under Section B shall apply to our contractual relationship.

Independent of your location of residence, a new section C. is added to the provisions of the End User License Agreement:

The original of this End User License Agreement is drawn in the German language. If the place of acquisition or your (main) residence is in Germany, Austria or Switzerland, the German version shall prevail over the English version. In all other countries, the English Version shall prevail over the local version (if any). All other translations (if any) shall solely serve for a better understanding.

A.
Section 1
General provisions

1. General content of the contract

1.1. Parties and subject matter.

The provisions of the present End User License Agreement (“EULA” or “Agreement”) shall regulate the legal relationship between TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen / Germany (“TeamViewer”) and its customers or users (hereinafter collectively “Customer”) in respect of the provision of a standard software (“TeamViewer IoT” or “Software”) and the rendering of associated services. TeamViewer IoT is comprised of independent modules. They may also be used separately.

In detail, the following modules are available:

(i) TeamViewer IoT Monitoring (cf. https://community.teamviewer.com/t5/IoT-Knowledge-Base/What-is-TeamViewer-IoT/ta-p/17084)

(ii)TeamViewer IoT Remote Control (cf. https://community.teamviewer.com/t5/IoT-Knowledge-Base/What-is-TeamViewer-IoT/ta-p/17084)

In addition, TeamViewer provides servers for establishing encrypted connections (handshake) and for the transmission of data packages (routing) in connection with the use of the software (“Server Services”). This EULA shall furthermore apply accordingly to associated software, which may be used via the browser, and to apps for mobile terminals (e.g. iOS, Android) (“Apps”) as well as to the features and functions comprised in the software. The same shall apply to support services (“Support Services”), which to a varying extent, depending on the stipulated service contents, may also become the subject matter of the Agreement. For the avoidance of doubt, notwithstanding the use of terms like purchase or similar, the Software is licensed, not sold.

1.2. Conclusion and contents of the Agreement.

A contract pursuant to this EULA shall be formed, if (i) the Customer consummates the web-based order or download process on the TeamViewer website if available or respectively start using the IoT dashboard) and, at the end, clicks on the “Purchase” / “Order” / “Subscribe” / “I accept” / “Download TeamViewer IoT” or similarly named button, or, if (ii) the Customer and TeamViewer sign a written order form, or, if (iii) the Customer orders by phone and receives an order confirmation by e-mail, or if (iv) the Customer installs or uses the free version of the Software (“Freemium Software”) or a trial license (“Trial License”), or (v) if the Customer is provisioning devices and accepts the EULA via a command line interface. In case of (i), (iv) and (v), the Customer herewith waives the receipt of a notification of acceptance by TeamViewer in accordance with Section 151 of the German Civil Code. This EULA shall apply accordingly for the Freemium Software and Trial Licenses of the Software.

Details regarding the contract (e.g. selected Software, scope of functions, term, services, etc.), are set forth in the options selected by the Customer and in the specifications provided by TeamViewer during the ordering process or in case of a Freemium Software or Trial License Contract prior to the usage of the registration for the IoT dashboard, or respectively on the order form (hereinafter all consistently referred to as “Order”, and hereinafter this EULA and the Order together shall be referred to as the “Contract”).

1.3. No deviating provisions.

This Contract, including all Orders hereto, contains the entire agreement between the parties with respect to the subject matter hereof, and supersedes all proposals, understandings, representations, warranties, covenants, and any other communications (whether written or oral) between the parties relating thereto and is binding upon the parties and their permitted successors and assigns. Any inconsistent or conflicting terms and conditions contained in any purchase order or similar instrument of Customer shall be of no force or effect, even if the purchase order or similar instrument is accepted by TeamViewer.

1.4. Obligations in electronic commerce.

To the extent permitted by applicable law, Section 312i para. 1 no.1, 2 and 3 as well as Section 312i para. 1 sentence 2 BGB, which provide for certain obligations in the part of TeamViewer in electronic commerce, shall herewith be excluded.

2. Product specification and activation of the Software

2.1. Product specification.

The functions of the Software and a description of any services are set forth and described in the product description available on the TeamViewer website (c.f. www.teamviewer.com/iot and the on the applicable Order (“Product Specification”). Only this Product Specification shall be relevant to the contractually agreed quality and features of the Software and the Server Services; any other oral or written statements of TeamViewer shall not be relevant. Some features and functions of the Software or Services provided by TeamViewer may include or depend on certain third party products and services all of which may be subject to changes by such third parties. Accordingly, such features and functions may be modified or limited.

2.2. No guarantees.

In case of doubt, guarantees regarding the quality or features made by TeamViewer shall only be interpreted as such if they have been made in writing (including a signature) and are labelled “guarantee”.

2.3. Provision and activation.

TeamViewer shall provide the Software to the Customer for electronic download or as a cloud service, as the case may be. After completing the Order in the event of fee-based subscription license, the Customer gets access to the Software. The rights of use and functionalities in accordance with the Contract shall then be available to the Customer.

3. Software rights of use

3.1. Non-exclusive right of use.

TeamViewer herewith grants the Customer the non-exclusive, worldwide (subject to applicable export regulations; unless the Customer is expressly granted a limited right to use the license only in a specific territory during the order process), non-transferrable and not sub-licensable right to install, run and use the Software on Customers computers within the limits of the scope of use specified in the Order and this EULA.

3.2. Scope of use of the trial license.

TeamViewer may offer a trial license (“Trial License”) for a limited period of time. If TeamViewer elects to offer a Trial License, the Trial License is limited:

(i) in time to the term of the respective trial period (“Trial Period”) as stipulated in the Order or respectively on the TeamViewer IoT website, and;

(ii) in the scope of use up to 10 devices per account created, and, up to 50,000 messages per device per month (“Fair Usage Restrictions”).

The Customer acknowledges and agrees that a Trial License might be converted in a fee-based license after the Trial Period dependent on the chosen functionality, in which case TeamViewer will notify the Customer hereof prior to the end of the Trial Period.

3.3. Scope of use for fee-based subscription licenses of the Software.

Fee-based subscription licenses of the Software are available exclusively to businesses/entrepreneurs and not to consumers. The scope of the granted rights and the admissible scope of use (e.g. functions) shall be set forth in the Order. If the Customer obtains a fee-based license, then the Customer shall be entitled to use the Software for the Customer’s own trade or profession or the trade or profession of Customer’s Affiliates. For purposes of the foregoing, an “Affiliate” shall be deemed an affiliated enterprise in the meaning of Section 15 German Stock Cooperation Act (AktG).

3.4. Scope of use for Freemium-Software.

The use of the Freemium-Software is permitted for the user’s own, private, non-commercial purposes (or if the Customer is a business/entrepreneur is dependent on the chosen functionality of the Software. In any case, the permitted scope of use for the Freemium Software shall be subject to the Fair Usage Restrictions as set out in Section 3.2 above.

3.5. Prohibition of excessive use.

Any use of the Software in excess of the contractually stipulated scope of use shall be prohibited. The Customer herewith agrees to refrain from any such use. An excessive use in case of a Trial License or Freemium Software shall include without limitation if the Customer uses the Trial License or the Freemium Software in excess of the Fair Usage Restrictions set out in Section 3.2. TeamViewer reserves the right to deactivate a Trial License or the Freemium Software or block connections made by a Trial License or the Freemium Software if the Customer is in breach of the Fair Usage Restrictions. In addition, TeamViewer may, at its sole discretion, conduct technical measures regarding the functionality of the Software and the Server Services in such a way that it may detect whether the contractually agreed scope of usage is being exceeded by the Customer. Also, TeamViewer may require the Customer, at any time, to provide a self-declaration regarding its actual scope of use.

3.6. Source code and restrictions.

The Customer shall not do or procure any third parties to do any of the following: (i) decompile, reverse engineer, or disassemble in any way source codes or underlying ideas or algorithms in connection with the Software or in any other way try to derive, analyze, or use the above, except and only to the extent that the provisions of the preceding paragraph are explicitly prohibited by law, (ii) except to the extent that this is explicitly stipulated in the present Agreement – cf. Section 3.3 – provide, lease, let, use for time share or service office purposes, as well as in any other way use or grant the use of the Software for the benefit of third parties, (iii) modify the Software or create derivative forms of the Software or (iv) remove product markings, copyright notices, or any other notices on this or any other Software. The rights of use granted shall not include any rights to the source code of the Software. This shall not affect the Customer’s statutory rights, in particular pursuant to sec. 69e of the German Copyright Act (UrhG). Markings of the Software, in particular, copyright notices, brands, serial number or similar must not be removed, modified or rendered illegible The Customer undertakes to treat the Software in confidence, not to disclose or use it, unless this is explicitly permitted in this Agreement. The Customer acknowledges and agrees that there will be no adequate remedies in the event of a breach of this Section 3.6 and that any such breach of the above obligations would cause irredeemable damage to TeamViewer, where financial compensation would not constitute adequate indemnification, and that TeamViewer in addition to its other rights and remedies may assert claims to other remedies or interlocutory relief.

3.7. Provision to third parties.

The Customer shall not be entitled to give or provide the Software to third parties beyond the intended use; in particular, the Customer shall not be entitled to sell the Software. The foregoing does not affect the right of an Affiliate to use the Software in accordance with Section 3.3 of this Contract.

3.8. Reservation of rights.

As between the parties, TeamViewer retains all right, title and interest in and to the Software (and any updates thereto provided by TeamViewer) and in all copies, modifications and derivative works of the Software including, without limitation, all rights to patent, copyright, trade secret, trademark and other proprietary or intellectual property rights.

3.9. Right to audit and self-declaration.

TeamViewer may, at its sole discretion, conduct technical measures regarding the functionality of the Software and the Server Services in such a way that it may detect whether the contractually agreed scope of usage is being exceeded by the Customer. Also, TeamViewer may require the Customer, at any time, to provide a self-declaration regarding its actual scope of use. Customer acknowledges and agrees that TeamViewer reserves the right without any liability whatsoever to electronically disable the Software or cease any Services in the event that TeamViewer receives knowledge or has reason to believe that (i) the use of the Software or parts thereof by the Customer is in breach of any applicable law, or, (ii) if the Customer is engaged in any fraudulent or criminal activity.

4. Server Services and other services provided by TeamViewer

4.1. Server Services.

For the establishment of encrypted connections between different devices, the Software must respectively first of all communicate with servers of TeamViewer (so-called “handshake”). In addition, it may be necessary for the transmission of data that encrypted data packets be forwarded by servers of TeamViewer (so-called “routing”). Such handshake and routing are made available in connection with TeamViewer’s Server Services.

TeamViewer is willing to provide Customer with the respective Server Services. The Server Services may be unavailable from time to time due to technical difficulties or due to causes beyond the reasonable control of TeamViewer. The Internet connection between the Customer and the data center as well as the required hardware and software (e.g. PC, operating system) shall not be included in the services provided by TeamViewer and shall be Customer’s responsibility. The respective costs shall be borne by Customer. In case of Freemium-Software or a Trial License, the user has no claim to demand the provision of the Server Services and TeamViewer may in its sole discretion discontinue or modify the Server Services at any time. For fee-based subscription licenses, the Server Services will be provided during the limited term of the Customer’s subscription to the Software.

4.2. Installation, configuration.

The Customer shall be solely responsible for the installation and configuration of the Software. TeamViewer is not responsible for any installation or configuration.

4.3. Support.

TeamViewer’s only obligation for Support Services shall be to provide those specific Support Services set forth and described on the Order (if any), subject to Customer’s payment in full for such Support Services. In case of Freemium Software or a Trial License, the Customer shall not be entitled to any Support Services. This shall not affect any statutory warranty claims of the Customer.

4.4. Documentation.

TeamViewer shall provide a description of the functionalities in electronic format online in English. Any further languages may be offered by TeamViewer on a voluntary basis, at TeamViewer’s sole discretion. The documentation is available under https://community.teamviewer.com/t5/IoT-Knowledge-Base/tkb-p/IoT_Knowledge_Base. As between the parties, TeamViewer retains all rights, title and interest in and to such documentation and in all copies, modifications and derivative works thereof including, without limitation, all rights to patent, copyright, trade secret, trademark and other proprietary or intellectual property rights.

4.5. Updates.

TeamViewer may at its own discretion provide free Software updates for download. Updates may comprise of bug fixes as well as smaller functional improvements (e.g. program execution speed optimizations) or new functions. There shall be no obligation to provide updates. The Customer’s warranty claims shall remain unaffected. The Customer shall be required to (i) regularly, but no less than once every month, verify if new updates of the Software are available, and, (ii) at his own expense to input the respective current Software update. Moreover, the Customer acknowledges and agrees that it might be required to install security-critical updates promptly on notification by TeamViewer. The rights of use according to the Software as such shall apply accordingly to updates (section 2).

4.6. Programming interfaces.

At TeamViewer’s discretion, the Software or Server Services may provide programming interfaces or other software interfaces (“API”) which may include applications of third parties or of the Customer (“Third-party Software”) that can communicate with the Software or respectively the servers of TeamViewer. TeamViewer may change switch off APIs at any time without any obligation or liability to Customer. The respective provider shall be responsible for the Third-party Software. The provisions of this Contract shall not apply to any such Third-party Software and TeamViewer shall have no liability for any Third-party Software.

4.7. Changes to the services.

TeamViewer may change the Software in the context of updates as well as the Server Services (including the system requirements) for good cause. Such a good cause shall exist especially if the change is required due to (i) a necessary adaptation required by applicable law, (ii) changed technical framework conditions ( e.g. new encryption standards), or (iii) the protection of the system security.

5. Obligations and duties of the Customer

5.1. Lawful usage.

The Customer shall use the Software and the Server Services only in accordance with the provisions of this Contract and in accordance with applicable laws and regulations in connection with such use. When using the Software and Server Services, the Customer shall, in particular, comply with all applicable data protection and export control provisions.

5.2. Export controls and economic sanctions.

Customer acknowledges that the software and related technical data and services (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of Germany, the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Customer agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of German, EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Customer further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.

Customer represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

This Section shall only apply to the Customer to the extent that the provisions herein would not result in (i) any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or (ii) a violation or conflict with Section 7 German Foreign Trade Regulation (Außenwirtschaftsverordnung) or a similar antiboycott statute.

“Restricted Party” means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

“Sanctioned Territory” means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Crimea, Cuba, Iran, North Korea, Sudan and Syria.

“Sanctions” means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, Germany, or any country where Controlled Technology is imported or re-exported.

5.3. System requirements.

The requirements for the Customer’s software and hardware are specified in the manuals and the Product Specification (cf. sec. 2.1 and 4.4). The Customer shall familiarize itself with the system requirements prior to using the Software and use the Software in accordance with these requirements.

6. Confidentiality and data protection

6.1. Confidentiality.

The products offered by TeamViewer, including the Software and all manuals and documentation provided by TeamViewer, contain essential components (e.g. algorithm and logic), constituting confidential information and trade secrets and shall be deemed TeamViewer’s Confidential Information. Customer will not disclose TeamViewer’s Confidential Information to any third party and will use TeamViewer’s Confidential Information only in accordance with this Contract.

6.2. Data protection.

TeamViewer strictly complies with applicable data protection law. TeamViewer collects, processes and uses data of Customer for the implementation and processing of the contractual relation with Customer, in particular for successfully establishing connections via the Internet. Data of Customer is not shared with third party advertisers without prior written consent. Non-personal or anonymous data may be collected automatically to improve functionality and the Customers’ experience with the Software and the Services. The Customer agrees that any non-personal or anonymous data collected may be sent to any of the worldwide offices or affiliates of TeamViewer. Details about collection, processing, and use of personal data by TeamViewer are described in the Data Protection Policy available for download under https://www.teamviewer.com/privacy-policy/.

6.3. Data visualization and monitoring.

The Customer acknowledges and agrees, that if data visualization or monitoring services are included in the Contract, it is a prerequisite that TeamViewer will process and aggregate such data. The Customer further acknowledges and agrees that the results of such monitoring and visualization services is dependent on the quality of the forwarded data and that such services might not always work error-free. The Customer represents and warrants to TeamViewer that it has the legal right to forward involved data to TeamViewer. Moreover, TeamViewer might provide certain notification and alerting services. Customer acknowledges and agrees that such notification and alerting services might not always work error-free and that consequently false positive alerts might occur.

7. Limitation of liability

7.1. Exclusion in certain cases.

TeamViewer shall be liable for damages within the scope of statutory provisions to the extent that such damage

(i) was caused with intention or gross negligence on the part of TeamViewer, or,

(ii) with slight negligence on the part of TeamViewer and is due to any material breach of duty, jeopardizing realization of the purpose of this Agreement, or due to the breach of obligations, which must be satisfied to allow for the due performance of this Agreement, and where the Customer may rely on their compliance (cardinal duties), or,

(iii) which are due to injury to life, limb, or health of any person, assumption of an explicit warranty, malicious concealment of a defect or any provision of the German Product Liability Act.

Any further liability for data losses shall be excluded. Moreover, any liability on the part of TeamViewer shall be excluded regardless of the legal grounds.

7.2. Limitation of the amount.

In the case of sec. 7.1 sentence 1 (ii) (slightly negligent breach of material obligations), TeamViewer shall only be subject to limited liability for damages that can be typically expected in the case of a contract of this type.

7.3. Limitation of liability in case of Trial License or Freemium-Software.

In deviation from sec. 7.1 and 7.2, in case TeamViewer provided Freemium-Software to a Customer, the provisions on lending (sec. 598 et seq. BGB), shall take precedence, i.e., in particular, the provisions that TeamViewer’s liability for defects shall be limited to fraudulently concealment of defects in accordance with Section 600 BGB and the liability of TeamViewer shall be limited to intent and gross negligence in accordance with Section 599 BGB and that the shortened limitation period of six months in accordance with sec. 606 BGB shall apply.

7.4. Employees and agents of TeamViewer.

The limitations of liability pursuant to sec. 7.1 to 7.3 shall also apply to claims against employees or agents of TeamViewer.

8. User fee, price changes, and default in payment

8.1. User fee.

For the rights of use to the software and the provisions of the server services during the term of the Agreement, the Customer shall owe TeamViewer the user fee set forth in the Order, unless the Order specifies use free of charge.

8.2. Due date.

Unless specified otherwise in the Order, the user fee shall be due and payable monthly in advance. In case of annual licenses monthly payment is excluded except otherwise agreed on an individual basis.

8.3. Changes to the scope of use.

The ordered scope of use or the service package may be expanded at any time; reductions of the service package or of the scope of use shall be possible only with effect from the end of the initial or a renewal term (see clause 11.1). If the ordered scope of use is expanded within the initial or a renewal term, additional fees shall be charged on a prorated basis. The prices pursuant to the respective applicable TeamViewer price list shall apply to the additional scope of use.

8.4. Invoicing.

Unless specified otherwise in the Order, TeamViewer shall charge the user fee upon commencement of the Agreement and thereafter upon commencement of each renewal period. Invoices shall be issued (i) online by e-mail to the e-mail address provided by the Customer or (ii) – if created – by uploading it to the Customer’s TeamViewer account and corresponding e-mail notification of the Customer. The Customer shall be entitled to have the invoice sent by post only if the Customer requests the invoice from TeamViewer and pays the respective remuneration pursuant to the current TeamViewer price list.

8.5. Payment methods.

Invoice amounts may be paid by credit card. Additional payment types (e.g. direct debit or check) can be selected during the ordering process if available. If the Customer chooses PayPal direct debit as payment method, if provided, the Customer may cancel such direct debit through his PayPal profile. Such cancellation must be made no later than one day prior to the next debit date.

8.6. Prices, fees, and taxes.

The Customer shall be required to pay any prices and fees specified in the Order to TeamViewer pursuant to the stipulated payment terms. Generally prices shall not include any sales, excise, value added or any other tax (including applicable withholding tax); the Customer shall be responsible for paying tax all such taxes except those taxes which are imposed on the net income attributable to TeamViewer. Should TeamViewer be liable to any sales, excise, value added or any other tax under local jurisdiction, such tax shall be added on top of the sales price and be charged to the Customer. Bank and credit card charges shall be borne by the Customer. All prices and charges shall be payable immediately and in the currency specified on the Order, unless another payment period was agreed in the Order.

8.7. Price changes.

TeamViewer shall be entitled to increase the user fee in a reasonable manner with effect from the end of an initial term or a renewal term. TeamViewer shall announce the increase in advance with a notice period at least equal to that required for convenience termination by TeamViewer. The Customer may object to the increase; in such case, the Agreement shall terminate upon the increase taking effect. If the Customer does not object, this shall be considered approval of the increase. TeamViewer shall notify the Customer in the announcement about such effect of his silence.

8.8. Default in payment.

The occurrence of default in payment and default interest shall be governed by statutory provisions, including without limitation sections 286 and 288 BGB.

(i) Dunning fee. In case of a second reminder, TeamViewer shall be entitled to charge a reasonable dunning fee.

(ii) Locking in case of default in payment. If the Customer is in default in payment of the user fee, TeamViewer shall be entitled to temporarily suspend server services (“Locking”). However, TeamViewer shall threaten any Locking reasonably in advance, e.g. by e-mail or notice in the software. There shall be no Locking or it shall be lifted once the Customer has made full payment. While locked, various modules cannot be utilized in accordance with the service package. During Locking, the Customer shall remain obligated to pay the user fee.

(iii) Termination in case of default in payment. TeamViewer shall be entitled to extraordinary termination of the Agreement if the Customer (i) fails to pay the user fee on two consecutive payment dates or is in default with payment of a significant portion of the user fee or (ii) is in default with payment of the user fee in an amount equivalent to the user fee for two months for a period covering more than two payment dates.

9. Warranty for defects

9.1. Freedom from defects and condition.

TeamViewer shall provide the software free from any defects in quality or title and throughout the term of the Agreement shall maintain it in a condition suitable for contractual use.

9.2. Maintenance obligation.

The obligation to maintain the software shall not comprise adapting the software to new operating systems or operating system versions, adapting to the range of functions of competing products, or establishing compatibility with new data formats or maintaining the compatibility of the Software with other TeamViewer products.

9.3. Remedy of Defects.

The Customer shall preferentially report defects of the software or of the server services by filing a web form or sending an email to TeamViewer. The Customer to the extent possible and reasonable, shall explain the particular circumstances under which the fault occurred (e.g. screenshots, log data). TeamViewer shall remove defects within a reasonable period of time. TeamViewer may remove defects in the form of updates and patches if the contractual range of functions is maintained and if the transfer does not result in significant disadvantages. The Customer shall bear the costs of installation. TeamViewer shall furthermore be entitled to temporarily instruct the Customer about options to bypass a defect and to remove the defect subsequently by adapting the software or server services if this can reasonably be expected from the Customer.

9.4. Termination.

Termination by the Customer pursuant to section 543 para. 2 sentence 1 no. 1 BGB because of the failure to provide contractual use shall be permitted only if TeamViewer has been given adequate opportunities to remove the defect and if this has failed.

9.5. Initial impossibility.

Strict liability for initial defects pursuant to section 536a para. 1, 1st alt. 1 BGB shall be excluded. Fault-based liability shall remain unaffected.

9.6. Limitation.

If the Customer is an Entrepreneur, warranty claims shall lapse after twelve months. This shall not apply in case of warranty claims subject to mandatory statutory liability on the part of TeamViewer (e.g. in case of malice, cf. clause 7.1 sentence 2).

9.7. Statutory provisions.

Moreover, subject to clause 7, the statutory provisions regarding warranty for defects shall apply.

10. Term and termination

10.1. Term and convenience termination.

Unless specified otherwise in the Order, the following shall apply if the software is provided against consideration: If the Agreement has a term of twelve (12) months (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.3) and subsequently shall be renewed automatically for a further twelve (12) months at a time (“Renewal Term”), unless the Agreement is terminated by either party with 30 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term. If the Agreement has a term of one (1) month (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.3) and subsequently shall be renewed automatically for a further month at a time (“Renewal Term”), unless the Agreement is terminated by either party with 14 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term.

10.2. Extraordinary termination.

The right to terminate for good cause shall remain unaffected. The termination right of TeamViewer in case of default in payment shall be subject to clause 9.8 (iii).

10.3. Termination notice.

Termination may be made in writing (signed letter, fax) or in text form (e.g. e-mail). The Customer may address his notice to TeamViewer GmbH, Jahnstrasse 30, 73037 Goeppingen, Germany, or to [email protected] to terminate the Agreement. TeamViewer may also terminate an Agreement by way of a corresponding notice in the software.

10.4. Consequences of termination.

Upon expiry of the term of the Agreement, the Customer shall refrain from any further use of the software. Following termination of the Agreement, the Customer shall no longer be able to access the data stored by him in the Software. The Customer shall be responsible for exporting the data prior to the end of the term of the Agreement using the Software’s functions and to store them for further use. TeamViewer shall not be obligated to any further release of data, unless the Customer has a right to receive such data under applicable law. Upon termination of the Agreement, TeamViewer shall delete the Customer data unless TeamViewer is required by law to retain them. If the deletion of personal data provided by the Customer upon formation of the Agreement or in the context of performance of the Agreement is possible only with unreasonable effort, TeamViewer shall be entitled to lock such data. The foregoing shall not affect TeamViewer’s right to use data in accordance with section 6.2.

11. General provisions

11.1. Amendments and changes to the general terms and conditions.

TeamViewer shall in principle be entitled to amend these EULA at any time. TeamViewer shall notify the Customer about the planned change and the contents of the new EULA no later than six weeks before the effective date. Such amendment shall be deemed approved, unless the Customer objects vis-à-vis TeamViewer within 15 days from receipt of such information. TeamViewer shall notify the Customer in the amendment notice about such effect of his silence. If the Customer objects to the amendment, the Agreement shall continue on the existing conditions.

11.2. Communication by e-mail.

Unless stipulated otherwise in this Agreement, any and all notifications and statements in connection with this Agreement may also be made by e-mail. To this end, TeamViewer may use the e-mail address provided by the Customer upon registration or in the TeamViewer account. The Customer shall retrieve them regularly and to the extent necessary, shall provide the respective current e-mail address. TeamViewer contact data are available under https://www.teamviewer.com/support/contact.

11.3. Applicable law.

This Contract and any disputes in connection with it shall be exclusively governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

11.4. Venue.

If the Customer is a merchant, a legal entity under public law or a special fund under public law, exclusive venue shall be the seat of TeamViewer. In such case, TeamViewer shall remain entitled to take legal action at the Customer’s seat.

11.5. Severability.

If individual provisions of this Agreement are or become unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced with what the Parties would have stipulated in good faith according to the originally intended purposes from an economic perspective. The same shall apply in case of any gaps.

11.6. Exclusive application.

This EULA shall apply exclusively. Any conflicting or deviating general terms and conditions of the Customer or of third parties shall not be recognized by TeamViewer and shall have no legal effect, unless TeamViewer explicitly agrees to them in advance in writing. In the event that this EULA is translated in any other language, the English version shall prevail.

B.
Section 1
General provisions

1. General content of the contract

1.1. Parties and subject matter.

The provisions of the present End User License Agreement (“EULA” or “Agreement”) shall regulate the legal relationship between TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen / Germany (“TeamViewer”) and its customers or users (hereinafter collectively “Customer”) in respect of the provision of a standard software (“TeamViewer IoT”) and the rendering of associated services. TeamViewer IoT is comprised of various independent modules (each module a “Software”). They may also be used separately.

In detail, the following modules are available:

(i) TeamViewer IoT Monitoring (cf. https://community.teamviewer.com/t5/IoT-Knowledge-Base/What-is-TeamViewer-IoT/ta-p/17084)

(ii) TeamViewer IoT Remote Control (cf. https://community.teamviewer.com/t5/IoT-Knowledge-Base/What-is-TeamViewer-IoT/ta-p/17084)

In addition, TeamViewer provides servers for establishing encrypted connections (handshake) and for the transmission of data packages (routing) in connection with the use of the software (“Server Services”). This EULA shall furthermore apply accordingly to associated software, which may be used via the browser, and to apps for mobile terminals (e.g. iOS, Android) (“Apps”) as well as to the features and functions comprised in the software. The same shall apply to support services (“Support Services”), which to a varying extent, depending on the stipulated service contents, may also become the subject matter of the Agreement. For the avoidance of doubt, notwithstanding the use of terms like purchase or similar, the Software is licensed, not sold.

1.2. Conclusion and contents of the Agreement.

A contract pursuant to this EULA shall be formed, if (i) the Customer consummates the web-based order or download process on the TeamViewer website if available or respectively start using the IoT IoT dashboard) and, at the end, clicks on the “Purchase” / “Order” / “Subscribe” / “I accept” / “Download TeamViewer IoT” or similarly named button, or, if (ii) the Customer and TeamViewer sign a written order form, or, if (iii) the Customer orders by phone and receives an order confirmation by e-mail, or if (iv) the Customer installs or uses the free version of the Software (“Freemium Software”) or a trial license (“Trial License”), or (v) if the Customer is provisioning devices and accepts the EULA via a command line interface. In case of (i), (iv) and (v) a, the Customer herewith waives the receipt of a notification of acceptance by TeamViewer. This EULA shall apply accordingly for the Freemium Software and Trial Licenses of the Software.

Details regarding the contract (e.g. selected Software, scope of functions, term, services, etc.), are set forth in the options selected by the Customer and in the specifications provided by TeamViewer during the ordering process or in case of a Freemium Software or Trial License Contract prior to the registration for the IoT dashboard], or respectively on the order form (hereinafter all consistently referred to as “Order”, and hereinafter this EULA and the Order together shall be referred to as the “Contract”).

1.3. No deviating provisions.

This Contract, including all Orders hereto, contains the entire agreement between the parties with respect to the subject matter hereof, and supersedes all proposals, understandings, representations, warranties, covenants, and any other communications (whether written or oral) between the parties relating thereto and is binding upon the parties and their permitted successors and assigns. Any inconsistent or conflicting terms and conditions contained in any purchase order or similar instrument of Customer shall be of no force or effect, even if the purchase order or similar instrument is accepted by TeamViewer.

2. Product specification and activation of the Software

2.1. Product specification.

The functions of the Software and a description of any services are set forth and described in the product description available on the TeamViewer websitewww.teamviewer.com/iot and on the applicable Order (“Product Specification”). Only this Product Specification shall be relevant to the contractually agreed quality and features of the Software and the Server Services; any other oral or written statements of TeamViewer shall not be relevant. Some features and functions of the Software or Services provided by TeamViewer may include or depend on certain third party products and services all of which may be subject to changes by such third parties. Accordingly, such features and functions may be modified or limited.

2.2. No guarantees.

In case of doubt, guarantees regarding the quality or features made by TeamViewer shall only be interpreted as such if they have been made in writing (including a signature) and are labelled “guarantee”.

2.3. Provision and activation.

TeamViewer shall provide the Software to the Customer for electronic download or as a cloud service, as the case may be. After completing the Order in the event of fee-based subscription license, the Customer shall receive (i) a license key, or (ii) an activation link for the activation of the license. Once the license has been activated, the rights of use and functionalities in accordance with the Contract shall be available to the Customer.

3. Software rights of use

3.1. Non-exclusive right of use.

TeamViewer herewith grants the Customer the non-exclusive, worldwide (subject to applicable export regulations; unless the Customer is expressly granted a limited right to use the license only in a specific territory during the order process), non-transferrable and not sub-licensable right to install, run and use the Software on Customers computers within the limits of the scope of use specified in the Order and this EULA.

3.2. Scope of use of the trial license.

TeamViewer may offer a trial license (“Trial License”) for a limited period of time. If TeamViewer elects to offer a Trial License, the Trial License is limited:

(i) in time to the term of the respective trial period (“Trial Period”) as stipulated in the Order, and;

(ii) in the scope of use up to 10 devices per account created, and, up to 50,000 messages per device per month (“Fair Usage Restrictions”).

The Customer acknowledges and agrees that a Trial License might become a fee-based license after the Trial Period dependent on the chosen functionality. The Customer acknowledges and agrees that a Trial License might be converted in a fee-based license after the Trial Period dependent on the chosen functionality, in which case TeamViewer will notify the Customer hereof prior to the end of the Trial Period.

3.3. Scope of use for fee-based licenses of the Software.

Fee-based subscription licenses of the Software are available exclusively to businesses/entrepreneurs and not to consumers. The scope of the granted rights and the admissible scope of use (e.g. functions) shall be set forth in the Order. If the Customer obtains a fee-based license, then the Customer shall be entitled to use the Software for the Customer’s own trade or profession or the trade or profession of Customer’s Affiliates. For purposes of the foregoing, an “Affiliate” shall mean any other person which directly or indirectly, controls, is controlled by, or is under common control with Customer, including, without limitation, subsidiaries, parent and sister companies.

3.4. Scope of use for Freemium-Software.

Without concluding an individual contract with TeamViewer the use of the Freemium-Software is permitted for the user’s own, private, but also commercial purposes for free. In any case, the permitted scope of use for the Freemium Software shall be subject to the Fair Usage Restrictions as set out in Section 3.2 above.

3.5. Prohibition of excessive use.

Any use of the Software in excess of the contractually stipulated scope of use shall be prohibited. The Customer herewith agrees to refrain from any such use. An excessive use in case of a Trial License or Freemium Software shall include without limitation if the Customer uses the Trial License or the Freemium Software in excess of the Fair Usage Restrictions set out in Section 3.2. TeamViewer reserves the right to deactivate a Trial License or the Freemium Software or block connections made by a Trial License or the Freemium Software if the Customer is in breach of the Fair Usage Restrictions. In addition, TeamViewer may, at its sole discretion, conduct technical measures regarding the functionality of the Software and the Server Services in such a way that it may detect whether the contractually agreed scope of usage is being exceeded by the Customer. Also, TeamViewer may require the Customer, at any time, to provide a self-declaration regarding its actual scope of use.

3.6. Source code and restrictions.

Customer will not and will not allow a third party to: (i) decompile, reverse engineer, disassemble or otherwise attempt to derive, analyze or use any source code or underlying ideas or algorithms related to the Software by any means whatsoever, except and only to the minimal extent the provisions of this Section are expressly prohibited by applicable statutory law, (ii) except as expressly set forth herein – cf. 3.1 sentence 2 – provide, lease, lend, use for timesharing or service bureau purposes or otherwise use or allow others to use the Software to or for the benefit of third parties, (iii) modify the Software or create any derivative works of the Software or (iv) remove any product identification, copyright or other notices in the Software or on any Software. Customer agrees to hold in confidence, not disclose, and not use the Software except as expressly permitted herein. Customer recognizes and agrees that there is no adequate remedy at law for a breach of this Section 3.6 and that such breach would irreparably harm TeamViewer for which monetary damages would not be an adequate remedy and that TeamViewer is entitled, in addition to its other rights and remedies, to equitable relief.

3.7. Provision to third parties.

The Customer shall not be entitled to give or provide the Software to third parties beyond the intended use; in particular, the Customer shall not be entitled to sell the Software. The foregoing does not affect the right of an Affiliate to use the Software in accordance with Section 3.3 of this Contract.

3.8. Reservation of rights.

As between the parties, TeamViewer retains all right, title and interest in and to the Software (and any updates thereto provided by TeamViewer) and in all copies, modifications and derivative works of the Software including, without limitation, all rights to patent, copyright, trade secret, trademark and other proprietary or intellectual property rights.

3.9. Right to audit and self-declaration.

TeamViewer may, at its sole discretion, conduct technical measures regarding the functionality of the Software and the Server Services in such a way that it may detect whether the contractually agreed scope of usage is being exceeded by the Customer. Also, TeamViewer may require the Customer, at any time, to provide a self-declaration regarding its actual scope of use. Customer acknowledges and agrees that TeamViewer reserves the right without any liability whatsoever to electronically disable the Software or cease any Services in the event that TeamViewer receives knowledge or has reason to believe that (i) the use of the Software or parts thereof by the Customer is in breach of any applicable law, or, (ii) if the Customer is engaged in any fraudulent or criminal activity.

4. Server Services and other services provided by TeamViewer

4.1. Server Services.

For the establishment of encrypted connections between different devices, the Software must respectively first of all communicate with servers of TeamViewer (so-called “handshake”). In addition, it may be necessary for the transmission of data that encrypted data packets be forwarded by servers of TeamViewer (so-called “routing”). Such handshake and routing are made available in connection with TeamViewer’s Server Services.

TeamViewer is willing to provide Customer with the respective Server Services. The Server Services may be unavailable from time to time due to technical difficulties or due to causes beyond the reasonable control of TeamViewer. The Internet connection between the Customer and the data center as well as the required hardware and software (e.g. PC, operating system) shall not be included in the services provided by TeamViewer and shall be Customer’s responsibility. The respective costs shall be borne by Customer. In case of Freemium-Software or a Trial License, the user has no claim to demand the provision of the Server Services and TeamViewer may in its sole discretion discontinue or modify the Server Services at any time.

For fee based subscription licenses, the Server Services will be provided during the limited term of the Customer’s subscription to the Software.

4.2. Installation, configuration.

The Customer shall be solely responsible for the installation and configuration of the Software. TeamViewer is not responsible for any installation or configuration.

4.3. Support.

TeamViewer’s only obligation for Support Services shall be to provide those specific Support Services set forth and described on the Order (if any), subject to Customer’s payment in full for such Support Services. In case of Freemium Software, the Customer shall not be entitled to any Support Services. This shall not affect any statutory warranty claims of the Customer.

4.4. Documentation.

TeamViewer shall provide a description of the functionalities in electronic format in English. Any further languages may be offered by TeamViewer on a voluntary basis, at TeamViewer’s sole discretion. The documentation is available under https://community.teamviewer.com/t5/IoT-Knowledge-Base/tkb-p/IoT_Knowledge_Base. As between the parties, TeamViewer retains all right, title and interest in and to such documentation and in all copies, modifications and derivative works thereof including, without limitation, all rights to patent, copyright, trade secret, trademark and other proprietary or intellectual property rights.

4.5. Updates.

TeamViewer may at its own discretion provide free Software updates for download. Updates may comprise bug fixes as well as smaller functional improvements (e.g. program execution speed optimizations) or new functions. There shall be no obligation to provide updates. The Customer’s warranty claims shall remain unaffected. The Customer shall be required to (i) regularly, but no less than once every month, verify if new updates of the Software are available, and, (ii) at its own expense to input the respective current Software update. Moreover, the Customer acknowledges and agrees that it might be required to install security-critical updates promptly on notification by TeamViewer. The rights of use according to the Software as such shall apply accordingly to updates (section 2).

4.6. Programming interfaces.

At TeamViewer’s sole discretion, the Software or Server Services may provide programming interfaces or other software interfaces (“API”) which may include applications of third parties or of the Customer (“Third-party Software”) that can communicate with the Software or respectively the servers of TeamViewer. TeamViewer may change APIs at any time without any obligation or liability to Customer. The respective provider shall be responsible for the Third-party Software. The provisions of this Contract shall not apply to any such Third-party Software and TeamViewer shall have no liability for any Third-party Software.

4.7. Changes to the services.

TeamViewer may change the Software in the context of updates as well as the Server Services (including the system requirements) for good cause. Such a good cause shall exist especially if the change is required due to (i) a necessary adaptation required by applicable law, (ii) changed technical framework conditions (new encryption standards), or (iii) the protection of the system security.

5. Obligations and duties of the Customer

5.1. Lawful usage.

The Customer shall use the Software and the Server Services only in accordance with the provisions of this Contract and in accordance with applicable laws and regulations in connection with such use. When using the Software and Server Services, the Customer shall, in particular, comply with all applicable data protection and export control provisions. If the Customer is a covered entity, a business associate or a representative of a covered entity or of a business associate (pursuant to the definition of these terms in 45 C.F.R § 160.103), the Customer agrees not to use any component, function, or other facility of the Software in order to create, receive, manage, or transmit any “protected health information” of any kind (pursuant to the definition of this term in 45 C.F.R § 160.103) or to use the Software in any way resulting in TeamViewer becoming his business associate or a third party’s business associate.

5.2. Export controls and economic sanctions.

Customer acknowledges that the software and related technical data and services (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of Germany, the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Customer agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of German, EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Customer further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons.

Customer represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

This Section shall only apply to the Customer to the extent that the provisions herein would not result in (i) any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or (ii) a violation or conflict with Section 7 German Foreign Trade Regulation (Außenwirtschaftsverordnung) or a similar antiboycott statute.

“Restricted Party” means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

“Sanctioned Territory” means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Crimea, Cuba, Iran, North Korea, Sudan and Syria.

“Sanctions” means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, Germany, or any country where Controlled Technology is imported or re-exported.

5.3. System requirements.

The requirements for the Customer’s software and hardware are specified in the manuals and the Product Specification (cf. sec. 2.1 and 4.4). The Customer shall familiarize itself with the system requirements prior to using the Software and use the Software in accordance with these requirements.

6. Confidentiality and data protection

6.1. Confidentiality.

The products offered by TeamViewer, including the Software and all manuals and documentation provided by TeamViewer, contain essential components (e.g. algorithm and logic), constituting confidential information and trade secrets and shall be deemed TeamViewer’s Confidential Information. Customer will not disclose TeamViewer’s Confidential Information to any third party and will use TeamViewer’s Confidential Information only in accordance with this Contract.

6.2. Data protection.

TeamViewer strictly complies with applicable data protection law. TeamViewer collects, processes and uses data of Customer for the implementation and processing of the contractual relation with Customer, in particular for successfully establishing connections via the Internet. Data of Customer is not shared with third party advertisers without prior written consent. Non-personal or anonymous data may be collected automatically to improve functionality and the Customers’ experience with the Software and the Services. The Customer agrees that any non-personal or anonymous data collected may be sent to any of the worldwide offices or affiliates of TeamViewer. Details about collection, processing, and use of personal data by TeamViewer are described in the Data Protection Policy available for download under https://www.teamviewer.com/privacy-policy/.

6.3. Data visualization and monitoring.

The Customer acknowledges and agrees, that if data visualization or monitoring services are included in the Contract, it is a prerequisite that TeamViewer will process and aggregate such data. The Customer further acknowledges and agrees that the results of such monitoring and visualization services is dependent on the quality of the forwarded data and that such services might not always work error-free. The Customer represents and warrants to TeamViewer that it has the legal right to forward involved data to TeamViewer. Moreover, TeamViewer might provide certain notification and alerting services. Customer acknowledges and agrees that such notification and alerting services might not always work error-free and that consequently false positive alerts might occur.

7. LIMITATION OF LIABILITY.

TO THE EXTENT PERMITTED BY LAW, TEAMVIEWER OR ITS LICENSORS, RESELLERS, SUPPLIERS, OR REPRESENTATIVES SHALL UNDER NO CIRCUMSTANCES BE LIABLE VIS-À-VIS THE CUSTOMER FOR (i) THE COSTS OF ACQUIRING REPLACEMENT GOODS OR SERVICES, LOST PROFITS, LOSS OF USE, LOSS OR LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PRODUCTION, LOST REVENUES, LOST ORDERS, LOST GOODWILL, OR THE FAILURE TO REALIZE EXPECTED SAVINGS OR THE LOSS OF WORKING TIME OF MANAGEMENT OR STAFF, OR (ii) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGE OCCURRING DIRECTLY OR INDIRECTLY DUE TO THIS AGREEMENT, EVEN IF TEAMVIEWER OR ITS LICENSORS, RESELLERS, SUPPLIERS, OR REPRESENTATIVES WERE NOTIFIED ABOUT THE POSSIBILITY THAT SUCH DAMAGE MIGHT OCCUR. THE LIABILITY OF TEAMVIEWER SHALL UNDER NO CIRCUMSTANCES EXCEED THE CHARGES, WHICH HAVE IN FACT BEEN PAID BY THE CUSTOMER WITHIN A PERIOD OF SIX (6) MONTHS FOR THE SOFTWARE OR SERVICE PRIOR TO OCCURRENCE OF THE EVENT GIVING RISE TO THE DAMAGE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT THE LIABILITY OF TEAMVIEWER VIS-À-VIS THE CUSTOMER FOR CULPABLY CAUSING DEATH OR BODILY INJURY OR ANY OTHER LIABILITY, WHERE EXCLUSION OR LIMITATION IS PROHIBITED BY LAW. THE EXCLUSIONS OR LIMITATIONS OF LIABILITY STIPULATED IN THIS EULA SHALL APPLY REGARDLESS OF WHETHER OR NOT THE CUSTOMER ACCEPTS THE SOFTWARE, SERVICES, OR UPDATES.

8. Indemnification

8.1. Indemnification by the Customer.

The Customer undertakes to indemnify and hold TeamViewer, any affiliates, managing directors, directors, partners, contractors or licensors of TeamViewer harmless for and against any and all direct and indirect damage, costs, and expenses (including any and all attorneys’ fees and legal costs) which are incurred by TeamViewer because of complaints, claims, demands, penalty payments, or any other third-party procedures or regulatory charges, conditions, or penalty payments, and which are based on a breach of this EULA by the Customer or on any use of the Software in breach of applicable law.

8.2. Indemnification procedure.

TeamViewer shall promptly notify the other party in writing of any action for which TeamViewer believes it is entitled to be indemnified pursuant to Section 8.1, as applicable. If TeamViewer is named a party in any judicial, administrative or other proceeding arising out of or in connection of any breach of any provision of this EULA, a negligent or wrongful act, and/or a violation of any applicable law, TeamViewer will have the option at any time to either.

(i) undertake its own defense, choosing the attorneys, consultants, and other appropriate professionals to represent its interests, in which case the Customer will be responsible for and pay the reasonable fees and expenses of such attorneys, consultants, and other professionals, or,

(ii) to hand over its defense to the indemnifying party, in which case the indemnifying party will provide qualified attorneys, consultants, and other appropriate professionals to represent the party seeking interests at the Customer’s expense. TeamViewer will have the sole right and discretion to settle, compromise or otherwise resolve any and all claims, causes of actions, liabilities or damages against it, notwithstanding that TeamViewer may have tendered its defense to the Customer. Any such resolution will not relieve the party of its obligation to indemnify the other party under this Section 8.

9. User fee, price changes, and default in payment

9.1. User fee.

For the rights of use to the software and the provisions of the server services during the term of the Agreement, the Customer shall owe TeamViewer the user fee set forth in the Order, unless the Order specifies use free of charge.

9.2. Due date.

Unless specified otherwise in the Order, the user fee shall be due and payable monthly in advance. In case of annual licenses monthly payment is excluded except otherwise agreed on an individual basis.

9.3. Changes to the scope of use.

The ordered scope of use or the service package may be expanded at any time; reductions of the service package or of the scope of use shall be possible only with effect from the end of the initial or a renewal term (see clause 11.1). If the ordered scope of use is expanded within the initial or a renewal term, additional fees shall be charged on a prorated basis. The prices pursuant to the respective applicable TeamViewer price list shall apply to the additional scope of use.

9.4. Invoicing.

Unless specified otherwise in the Order, TeamViewer shall charge the user fee upon commencement of the Agreement and thereafter upon commencement of each renewal period. Invoices shall be issued (i) online by e-mail to the e-mail address provided by the Customer or (ii) – if created – by uploading it to the Customer’s TeamViewer account and corresponding e-mail notification of the Customer. The Customer shall be entitled to have the invoice sent by post only if the Customer requests the invoice from TeamViewer and pays the respective remuneration pursuant to the current TeamViewer price list.

9.5. Payment methods.

Invoice amounts may be paid by credit card. Additional payment types (e.g. direct debit or check) can be selected during the ordering process if available. If the Customer chooses PayPal direct debit as payment method, if provided, the Customer may cancel such direct debit through his PayPal profile. Such cancellation must be made no later than one day prior to the next debit date.

9.6. Prices, fees, and taxes.

The Customer shall be required to pay any prices and fees specified in the Order to TeamViewer pursuant to the stipulated payment terms. Generally prices shall not include any sales, excise, value added or any other tax (including applicable withholding tax); the Customer shall be responsible for paying tax all such taxes except those taxes which are imposed on the net income attributable to TeamViewer. Should TeamViewer be liable to any sales, excise, value added or any other tax under local jurisdiction, such tax shall be added on top of the sales price and be charged to the Customer. Bank and credit card charges shall be borne by the Customer. All prices and charges shall be payable immediately and in the currency specified on the Order, unless another payment period was agreed in the Order.

9.7. Price changes.

TeamViewer shall be entitled to increase the user fee in a reasonable manner with effect from the end of an initial term or a renewal term. TeamViewer shall announce the increase in advance with a notice period at least equal to that required for convenience termination by TeamViewer. The Customer may object to the increase; in such case, the Agreement shall terminate upon the increase taking effect. If the Customer does not object, this shall be considered approval of the increase. TeamViewer shall notify the Customer in the announcement about such effect of his silence.

9.8. Payment Default.

The occurrence of default in payment and default interest shall be governed by statutory provisions, including without limitation sections 286 and 288 BGB.

(i) Dunning fee. In case of a second reminder, TeamViewer shall be entitled to charge a reasonable dunning fee.

(ii) Locking in case of default in payment. If the Customer is in default in payment of the user fee, TeamViewer shall be entitled to temporarily suspend server services (“Locking”). However, TeamViewer shall threaten any Locking reasonably in advance, e.g. by e-mail or notice in the software. There shall be no Locking or it shall be lifted once the Customer has made full payment. While locked, various modules cannot be utilized in accordance with the service package. During Locking, the Customer shall remain obligated to pay the user fee.

(iii) Termination in case of default in payment. TeamViewer shall be entitled to extraordinary termination of the Agreement if the Customer (i) fails to pay the user fee on two consecutive payment dates or is in default with payment of a significant portion of the user fee or (ii) is in default with payment of the user fee in an amount equivalent to the user fee for two months for a period covering more than two payment dates.

10. Warranty for defects

10.1. Warranty, no guarantee.

TeamViewer undertakes to ensure that during the term of a subscription, the Software as well as the server services shall in every material respect comply with the respective product description. However, TeamViewer shall under no circumstances vouch to be able to remove any reported defects or that use of the Software and the server services will be uninterrupted or without any faults. TeamViewer shall furthermore not represent any properties or third-party services. In the event of a breach of any obligations under sentence 1, TeamViewer shall without additional costs for the Customer perform any subsequent improvements which are necessary for the Software and server services to comply with the assumed obligations. The Customer shall give TeamViewer adequate opportunity to remove any breach of duty and shall provide support for the removal of defects. However, in this regard, the claim to subsequent improvement shall be the Customer’s sole claim in the event of a breach of duty on the part of TeamViewer within the meaning of sentence 1. However, if TeamViewer after several attempts is unable to remove the defect of a Software or server service and if it therefore is unable to remove the breach of duty according to sentence 1, the Customer shall only be entitled to terminate the Agreement. In this case, TeamViewer shall compensate the Customer in advance for any amounts paid by the Customer to TeamViewer for the Software and server services for the remaining part of the term of the subscription. Any obligation on the part of TeamViewer about any kind of remedy in the event of defects resulting from accident, abuse, unauthorized repairs, modifications, or expansions or in case of improper use shall be excluded.

THE ABOVE SHALL CONSTITUTE THE SOLE AND EXCLUSIVE CLAIM ON THE PART OF THE CUSTOMER IN CASE OF ANY BREACH OF DUTY UNDER THIS PROVISION.

10.2. Maintenance obligation.

The obligation to maintain the Software shall not comprise adapting the Software to new operating systems or operating system versions, adapting to the range of functions of competing products, or establishing compatibility with new data formats or a full version of TeamViewer, which TeamViewer no longer supports.

10.3. DISCLAIMER OF WARRANTY, GUARANTEE, LIABILITY.

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND LIABILITY CLAIMS SET FORTH IN PARAGRAPH 10 ABOVE SHALL CONSTITUTE THE CUSTOMER’S EXCLUSIVE CLAIMS AND SHALL APPLY INSTEAD OF ANY OTHER EXPLICIT OR IMPLICIT CLAIMS, INCLUDING WITHOUT LIMITATION ANY IMPLIED CLAIMS WITH A VIEW TO MARKETABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. TEAMVIEWER SHALL NOT VOUCH FOR THE SOFTWARE OR THE SERVICES MEETING THE CUSTOMER’S REQUIREMENTS OR THAT OPERATION OR USE OF THE SOFTWARE OR THE SERVICES, INCLUDING THE SERVER SERVICES, WILL BE UNINTERRUPTED OR WITHOUT DEFECTS. THE CUSTOMER MAY HAVE OTHER RIGHTS, WHICH MAY VARY DEPENDING ON THE STATE OR COUNTRY.

11. Term and termination

11.1. Term and convenience termination.

Unless specified otherwise in the Order, the following shall apply if the software is provided against consideration: If the Agreement has a term of twelve (12) months (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.3) and subsequently shall be renewed automatically for a further twelve (12) months at a time (“Renewal Term”), unless the Agreement is terminated by either party with 30 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term. If the Agreement has a term of one (1) month (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.3) and subsequently shall be renewed automatically for a further month at a time (“Renewal Term”), unless the Agreement is terminated by either party with 14 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term.

11.2. Extraordinary termination.

The right to terminate for good cause shall remain unaffected. The termination right of TeamViewer in case of default in payment shall be subject to clause 9.8.(iii).

11.3. Termination notice.

Termination may be made in writing (signed letter, fax) or in text form (e.g. e-mail). The Customer may address his notice to TeamViewer GmbH, Jahnstrasse 30, 73037 Goeppingen, Germany, or to [email protected] to terminate the Agreement. TeamViewer may also terminate an Agreement by way of a corresponding notice in the software.

11.4. Consequences of termination.

Upon expiry of the term of the Agreement, the Customer shall refrain from any further use of the software. Following termination of the Agreement, the Customer shall no longer be able to access the data stored by him in the Software. The Customer shall be responsible for exporting the data prior to the end of the term of the Agreement using the Software’s functions and to store them for further use. TeamViewer shall not be obligated to any further release of data, unless the Customer has a right to receive such data under applicable law. Upon termination of the Agreement, TeamViewer shall delete the Customer data unless TeamViewer is required by law to retain them. If the deletion of personal data provided by the Customer upon formation of the Agreement or in the context of performance of the Agreement is possible only with unreasonable effort, TeamViewer shall be entitled to lock such data. The foregoing shall not affect TeamViewer’s right to use data in accordance with section 6.2.

12. General provisions

12.1. Amendments to the general terms and conditions.

TeamViewer shall in principle be entitled to amend these EULA at any time. TeamViewer shall notify the Customer about the planned change and the contents of the new EULA no later than six weeks before the effective date. Such amendment shall be deemed approved, unless the Customer objects vis-à-vis TeamViewer within 15 days from receipt of such information. TeamViewer shall notify the Customer in the amendment notice about such effect of his silence. If the Customer objects to the amendment, the Agreement shall continue on the existing conditions.

12.2. Communication by e-mail.

Unless stipulated otherwise in this Agreement, any and all notifications and statements in connection with this Agreement may also be made by e-mail. To this end, TeamViewer may use the e-mail address provided by the Customer upon registration or in the TeamViewer account. The Customer shall retrieve them regularly and to the extent necessary, shall provide the respective current e-mail address. TeamViewer contact data are available under https://www.teamviewer.com/support/contact/.

12.3. Applicable law.

This Contract will be governed by the laws of the State of New York, United States of America. Such governing laws are exclusive of any provisions of the United Nations Convention on Contracts for Sale of Goods, including any amendments thereto, and without regard to principles of conflicts of law. If any provision of this Contract is found partly or wholly illegal or unenforceable, such provision shall be enforced to the maximum extent permissible, and remaining provisions of this Contract shall remain in full force and effect. A waiver of any breach or default under this Contract shall not constitute a waiver of any other subsequent breach or default.

12.4. Place of jurisdiction.

TeamViewer and Customer unconditionally and irrevocably consent to the exclusive jurisdiction of the federal and/or state courts located in New York County, New York with respect to any action, suit or proceeding arising out of or relating to this Contract or the transactions contemplated hereby and the parties waive any objection with respect to such courts for the purpose of any such action, suit or proceeding.

12.5. Force Majeure.

TeamViewer shall not be liable for events of force majeure, which make it considerably more difficult to perform its contractual performance or which temporarily impede the due performance of the Agreement or make it impossible. Force majeure shall include any circumstances unrelated to the intention and influence of the contracting parties, such as acts of God, government actions, blockades, war and other military conflicts, mobilization, civil commotion, terrorist attacks, strikes, lockouts, and other labor conflicts, confiscation, embargoes or other facts, which are unforeseeable, serious and due to no fault on the part of the contracting parties, and which occur after conclusion of this Agreement.

12.6. Severability.

If individual provisions of this Agreement are or become unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced with what the Parties would have stipulated in good faith according to the originally intended purposes from an economic perspective. The same shall apply in case of any gaps.

12.7. Exclusive application.

This EULA shall apply exclusively. Any conflicting or deviating general terms and conditions of the Customer or of third parties shall not be recognized by TeamViewer and shall have no legal effect, unless TeamViewer explicitly agrees to them in advance in writing. In the event that this EULA is translated in any other language, the English version shall prevail.

C.

1. GENERAL

In order to fulfill the requirements of the applicable data protection laws, concerning the TeamViewer IoT Monitoring and TeamViewer IoT Remote Control as well as the Server Services the parties, until further notice, agree on the following regulations concerning commissioned (data) processing which supplement the EULA. The details of the data processing are described in Annex 1.

2. RIGHTS AND OBLIGATIONS OF TEAMVIEWER

2.1 Compliance with Applicable Laws.

The obligations of TeamViewer shall arise from this Agreement and the applicable laws. The applicable laws shall particularly include the German Federal Data Protection Act (Bundesdatenschutzgesetz – “BDSG”) and the General Data Protection Regulation (“GDPR”).

2.2 Processing on Instructions Only.

TeamViewer shall only process personal data within the scope of this Section C and on documented instructions from the Customer mutually agreed by the parties in the EULA and the Performance Specification. Customer may issue additional instructions to the extent required in order to comply with the applicable data protection laws, including with regard to transfers of personal data to a third country or an international organisation, unless required to do so by Union or Member State law to which TeamViewer is subject; in such a case, TeamViewer shall inform the Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest. TeamViewer shall ensure that this also applies for any persons granted access to personal data.

2.3 Obligation of Confidentiality.

TeamViewer shall ensure and provide verification upon request that those persons authorized to process personal data have committed themselves to confidentiality, unless they are subject to a statutory obligation of confidentiality.

2.4 Security Measures Pursuant to Art. 32 GDPR

2.4.1 Principle. TeamViewer declares that it will implement the necessary measures for the security of processing according to Art. 32 of the GDPR (collectively, the “Security Measures”).

2.4.2 Scope. For the concrete commissioned processing, a level of security appropriate to the risk for the rights and freedoms of the natural persons who are the subject of the processing shall be guaranteed. In this regard, the protection objectives of Art. 32(1) of the GDPR, especially the confidentiality, integrity, availability and resilience of the processing systems and services in terms of the nature, scope, context and purposes of the processing shall be taken into account in such a way that any risks shall be mitigated permanently through appropriate security measures.

2.4.3 Data Protection Concept. The data protection concept describes in detail the selection of security measures. Please contact us to receive a copy of our security measures.

2.4.4 Procedure for Reviewing. The data protection concept describes the procedures for regularly reviewing, assessing and evaluating the effectiveness of the security measures. Please contact us to receive a copy of our security measures.

2.4.5 Changes. The Security Measures are subject to technical progress and further developments. TeamViewer shall be permitted in principle to implement alternative adequate measures. The level of security may thereby not fall below the level existing prior to this Agreement on the basis of the Security Measures already implemented or to be implemented.

2.5 Engagement of Additional Processors.

The obligations of TeamViewer when engaging additional processors (“Subcontractors”) are regulated in clause 3.

2.6 Assistance with Safeguarding the Rights of Data Subjects.

TeamViewer shall assist the Customer by appropriate technical and organizational measures, insofar as this is possible, in fulfilling its obligations to respond to rights to rectification, deletion or blocking according to the BDSG or requests for exercising the data subject’s rights laid down in Chapter III of the GDPR. If a data subject should directly contact TeamViewer for the purposes of exercising the data subject’s rights, TeamViewer shall forward this request to the Customer without delay. All costs incurred insofar shall be born by the Customer and shall be refunded at an hourly rate of 70 Euro to the extent permissible under applicable data protection law.

2.7 Assistance with Ensuring Compliance with Art. 32 – 36 GDPR.

Taking into account the nature of processing and the information available to TeamViewer, TeamViewer shall assist the Customer in ensuring compliance with the obligations pursuant to Art. 32 – 36 GDPR, in particular with respect to the security of the processing, data protection impact assessments and consultation of supervisory authorities. All costs incurred insofar shall be born by the Customer and shall be refunded at an hourly rate of 70 Euro to the extent permissible under applicable data protection law. TeamViewer shall provide the Customer with the information required for the preparation of the list of processing operations.

2.8 Deletion and Return at the End of Processing.

At the choice of the Customer, TeamViewer shall delete or return the personal data that is the object of the commissioned data processing, unless the law of the European Union or a Member State to which TeamViewer is subject requires storage of the personal data.

2.9 Information to Demonstrate Compliance with Data Protection Obligations and Inspections.

TeamViewer shall make available to the Customer all information necessary to demonstrate compliance with the obligations resulting from clauses 2 and 3. In the event of any failure to provide such information or audit reports, TeamViewer will regularly, at least every 18 months, make available certificates of regular audits by a recognized auditor. TeamViewer allows for and contributes to additional audits, including inspections, conducted by the Customer or another auditor mandated by the Customer; the costs for such additional audits shall be born by the Customer except in case TeamViewer’s certificate gives substantial rise to concerns of non-compliance.

2.10 Obligation to Notify Doubts About Instructions.

TeamViewer shall immediately inform the Customer if, in its opinion, the execution of an instruction could infringe any applicable data protection laws.

2.11 Obligation to Notify Breaches.

If TeamViewer detects any breaches of applicable data protection laws, this Agreement, instructions of the Customer relating to the data processing, or instructions of the data protection officer, TeamViewer shall notify the Customer without undue delay.

2.12 Designation of a Data Protection Officer.

TeamViewer has designated a data protection officer.

2.13 Disclosure or Publication of Appropriate or Suitable Safeguards for Transfers to a Third Country.

TeamViewer agrees to disclose or publish information on the appropriate or suitable safeguards that have been used to make a transfer to a third country to the extent that this is required under Art. 13(1) f) or 14(1) f) of the GDPR in order to inform the data subject.

3. SUBCONTRACTORS

3.1 Subcontractors Engaged Upon Conclusion of the Agreement.

TeamViewer has engaged a number of Subcontractors, and a list is available upon request.The Customer shall treat the list of Subcontractors as a confidential business secret and shall not disclose it to third parties.

3.2 Additional Subcontractors.

If TeamViewer would like to engage additional or different Subcontractors to render the contractually agreed services, such Subcontractors shall be selected using the due care required by law. TeamViewer shall give the data exporter prior notice of the appointment of any new Subcontractors 15 days in advance. The Customer may object against the instruction of the new Subcontractors on reasonable grounds. In case an understanding cannot be reached, TeamViewer is entitled to terminate the EULA with 2 weeks notice.

3.3 Obligations of Subcontractors

3.3.1 Structuring Contracts According to the Requirements of the Agreement. TeamViewer shall structure the contracts with Subcontractors in such a way that they comply with the requirements of the applicable data protection laws and this Agreement.

3.3.2 Engagement of Additional or Different Subcontractors. TeamViewer shall obligate any Subcontractors to commit in particular to refraining from engaging any additional or other Subcontractors to process personal data without complying with sec.3.2.

3.3.3 Checking Safeguards of Subcontractors. TeamViewer will examine whether sufficient safeguards will be provided to implement appropriate technical and organizational measures in such a way that the applicable data protection laws and this Agreement are complied with.

Annex 1: Details of the Data Processing According to Section C.

TeamViewer will examine whether sufficient safeguards will be provided to implement appropriate technical and organizational measures in such a way that the applicable data protection laws and this Agreement are complied with.

1. Object. The object of the data processing arises from the EULA.

2. Duration. The duration of the data processing shall depend on the term of the EULA.

3. Nature and Purpose of the Processing. TeamViewer shall process all personal data solely for the purposes of enabling the use of the products and services provided under the EULA and according to documented instructions on behalf of the Customer.

4. Type of Personal Data. The following types of personal data shall be processed:

4.1 Customer Information

4.1.1 Name of customer.

4.1.2 Contact information such as company name, job title, email, telephone and postal address.

4.1.3 Payment token – TeamViewer uses an external payment service provider and payments made in relation to an Account are identified through a token. TeamViewer therefore does not collect or process personal data associated with bank or payment card details.

4.2 User Information. Personally identifiable information collected and processed to enable product operation functionality ie remote connections, depends on the TeamViewer application used as summarised in Table 1.

Table 1 – Personal Information processed in Products
ProductTeamViewerBlizzITbrainIoT
User nameYesYesYesYes
Display nameYesYesYesYes
EmailYesYesYesYes
IP AddressYesYesYesYes
Profile Picture (optional)YesYesYesYes
Language PreferenceYesYesYesYes
Meeting IDNoYesNoNo
Telephone number(s)NoYesNoNo
LocationYesYesYesYes

4.3 Mobile Applications also use location information as defined by the network provider.

4.4 Location is an approximate city derived from IP address, based on connection to Internet Service Provider.

4.5 If dial-in selected as audio option, telephone number displays to identify participant. If caller ID is blocked by caller, this displays “Anonymous”.

4.6 Session or Blizz Meeting recordings are stored on customer device or own network and not held by TeamViewer.

4.7 For users participating in remote connections using a webapp rather than native application a subset of the above applies.

4.8 ITbrain provides remote backup functionality. TeamViewer has no access to this content and its maintenance remains under the control of the customer.

5. Categories of Data Subjects. The following categories of data subjects are affected by the processing:

5.1 Customers – a person identified as owning a product licence(s) or a person identified as primary contact within a commercial organisation owning a product licence(s)

5.2 Users – a person who uses a TeamViewer product

TeamViewer Remote Management EULA

If the place of acquisition or your (main) place of residence are outside the USA, South America, or Canada, the provisions of our End User License Agreement under clause A shall apply to our contractual relationship.

If the place of acquisition or your (main) place of residence are in the USA, South America, or Canada, the provisions of our End User License Agreement under clause B shall apply to our contractual relationship.

Independent of your location of residence, a new section C. is added to the provisions of the End User License Agreement.

The original of End User License Agreement is drawn in the German language. In the countries Germany, Austria and Switzerland the German version shall prevail over the English version. In all other countries the English Version shall prevail. All other translations shall solely serve for a better understanding.

 

A.

1. Contents and formation of the Agreement

1.1. Parties and subject matter.

The provisions of the present End User License Agreement (EULA) shall regulate the legal relationship between TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen / Germany (“TeamViewer”) and its customers (“Customer”) in respect of the provision of a standard software and the rendering of associated services. TeamViewer Remote Management is comprised of various independent modules (each module a “Software”). They may also be used separately. In addition, TeamViewer provides servers for establishing encrypted connections (handshake) and for the transmission of data packages (routing) in connection with the use of the software (“Server Services”). The use of TeamViewer Remote Management requires in any event a free full version of TeamViewer. However, TeamViewer Remote Management is neither part of the TeamViewer license, nor is the corresponding TeamViewer license part of the TeamViewer Remote Management license or of its modules. If the Customer wishes to use TeamViewer Remote Management, a paid-up TeamViewer Remote Management license as well as a full version of TeamViewer are required. Customers of TeamViewer Remote Management may use the free version of the TeamViewer license for the purpose of using TeamViewer Remote Management. In so doing, the Customer must accept the EULA of the full version of TeamViewer. The use of TeamViewer Remote Management and of its modules therefore shall require acceptance of the provisions of this EULA as well as the EULA of the full version of TeamViewer. This EULA shall furthermore apply accordingly to associated software, which may be used via the browser, and to apps for mobile terminals (e.g. iOS, Android) (“Apps”) as well as to the features and functions comprised in the software. The same shall apply to support services, which to a varying extent, depending on the stipulated service contents, may also become the subject matter of the Agreement. In detail, the following modules are available:

(i) TeamViewer Monitoring & Asset Management (cf. https://www.teamviewer.com/en/remote-management/services/assetmanagement/)

(ii) TeamViewer Endpoint Protection (cf. https://www.teamviewer.com/en/remote-management/services/endpoint-protection/)

(iii) TeamViewer Backup (cf. https://www.teamviewer.com/en/remote-management/services/backup/)

1.2. Formation and contents of the Agreement.

A contract for valuable consideration pursuant to the present EULA shall be formed if (i) the Customer goes through the web-based order process on the TeamViewer Remote Management website (https://www.teamviewer.com/remote-management/), ultimately clicking the “Purchase” / “Order” / “Subscribe” or similarly named button, or if (ii) the Customer and TeamViewer sign a written order form, or if (iii) the Customer orders by phone and receives an order confirmation by e-mail. Details about the Agreement (e.g. selected software, range of functions, term) shall follow from the options selected by the Customer and the information by TeamViewer during the order process or on the order form or in the order confirmation e-mail (hereinafter together “Order”, these EULA and the Order hereinafter together “Agreement”).

1.3. Test Phase Software. This EULA also applies to the use of the Software during the test phase.

1.4. No deviating regulations.

The application of provisions different from or in excess to these EULA shall be excluded. This shall apply in particular to the Customer’s general terms and conditions, even if TeamViewer accepts an Order from the Customer, in which the Customer refers to its general terms and conditions and/or if they are attached to a contractual document of the Customer and if TeamViewer does not object.

1.5. Obligations in electronic commerce.

Sections 312i para. 1 no.1, 2 and 3 as well as section 312i para. 1 sentence 2 BGB, which provide for certain obligations in the part of TeamViewer in electronic commerce contracts, shall herewith be excluded.

1.6. Test phase.

If the Order provides for a test phase, the Customer may within seven (7) calendar days from conclusion of the contract terminate or rescind the Agreement without notice with immediate effect. In this case, the Customer shall be refunded any already paid user fee or respectively, the purchase price.

2. Performance specifications and software activation

2.1. Performance specification.

The software’s functions shall follow from the product description available in the webshop and in particular from the range of functions specified in the Order (“Performance Specification”). The contractually stipulated properties of the software and server services shall be conclusively determined by the Performance Specification, and not by verbal or written statements made by TeamViewer in the lead-up to the conclusion of the Agreement. Individual functionalities of TeamViewer services depend on third-party products and services, which may change. This may require TeamViewer to adapt or limit its services accordingly.

2.2. No guarantees.

In case of doubt, warranties and representations of properties by TeamViewer shall be interpreted as such only if made in writing (and signed) and identified as “guarantee”. TeamViewer shall in particular not warrant that the specifications contained in our software, including its modules, meet the Customer’s needs, that the software, including its modules, can be operated without interruptions or faults. TeamViewer shall furthermore not warrant that it will be possible at all times to successfully perform data backups.

2.3. Provision and activation.

TeamViewer shall provide the software for online retrieval (download) by the Customer.

2.4. Activation.

Following completion of the Order, the Customer in case of fee-based use of TeamViewer shall be provided with a license key, which the Customer shall enter into the software. After entering the license key, the Customer shall have the rights of use and functionalities of the paid-up version pursuant to this Agreement.

3. Rights of use to the software

3.1. Non-exclusive right of use.

TeamViewer herewith grants the Customer the non-exclusive, worldwide (pursuant to applicable export control regulations; unless, the Customer in the order process is explicitly granted a right of use restricted to a specific territory), temporary, non-transferable and non-sublicensable right to install, run and use the software on computers to the extent of the scope of use specified in the Order and the present EULA.

3.2. Term of use

The rights of use granted under this Agreement shall be limited to the term of the Agreement (see clause 10).

3.3 Scope of use.

The scope of the granted rights and the permitted scope of use (e.g. number of end points and storage capacity) shall follow from the order and this EULA.

(i)Scope of use. The Software is available exclusively to businesses/entrepreneurs and not to consumers. The scope of the granted rights and the admissible scope of use (e.g. channels) shall be set forth in the Agreement. The Customer shall be entitled to use the Software for the Customer’s own trade or profession or the trade or profession of Customer’s Affiliates. For purposes of the foregoing, an “Affiliate” shall mean any other person which directly or indirectly, controls, is controlled by, or is under common control with Customer, including, without limitation, subsidiaries, parent and sister companies.

(ii) Scope of use based on service packages. The Customer may use the Software only in accordance with his ordered service packages. “Service packages” shall mean the modules individually assembled by the Customer in accordance with the features specified in the Order (such as end points, storage capacity).

The Order may indicate further restrictions of the permitted scope of use

3.4. Prohibition of excessive use.

Any use of the software in excess of the contractually stipulated scope of use shall be prohibited. The Customer herewith agrees to refrain from any such use. In such case, TeamViewer shall retain the right to prohibit any use of the software. TeamViewer shall in such case notify the Customer in advance by e-mail that the software will be locked.

3.5. Source code.

The granted rights of use shall not comprise any rights to the software’s source code.

3.6. Conversions and decompilation.

The rights granted under this Agreement shall not comprise any rights to editing or decompiling the software. The Customer’s statutory rights, including without limitation pursuant to section 69e of the [German] of the Copyright Act (UrhG) shall remain unaffected.

3.7. Markings.

Markings of the software, including without limitation copyright notices, trademarks, serial numbers etc. may not be removed, modified or concealed.

3.8. Transfer to third parties.

The Customer shall not be entitled to transfer or provide the software to third parties in excess of the intended use, in particular not to dispose of or license the software.

3.9. Reservation of rights.

Unless the Customer has been explicitly granted rights of use to the software, any and all rights to the software shall remain with TeamViewer.

3.10. Program locks.

TeamViewer shall have the right, but not the duty to technically configure the software and the server services in such a way that it is impossible to exceed the permitted scope of use.

Server services and other services by TeamViewer

4.1 Server services.

To establish encrypted telecommunications connections between different users of the software, the software first has to communicate with TeamViewer servers (so-called “handshake”). In addition, the transmission of data in the context of using the software may require that encrypted data packages are forwarded by TeamViewer servers (so-called “routing”).

(i)Subject matter. TeamViewer is willing to provide the Customer with the relevant server services. In so doing it is not possible to rule out that the server services might be interrupted due to technical difficulties. The Internet connection between the Customer and the data center and the relevant required hardware and software (e.g. PC, operating system) shall not constitute part of TeamViewer’s services. The resulting costs shall be borne by the Customer.

(ii) Term. In case of subscriptions, the provision of server services may be limited to the term of the Agreement.

4.2. Installation, setup.

The Customer shall install and configure the software himself. The above services shall not be owed by TeamViewer.

4.3. Support.

TeamViewer shall owe support only to the extent that this has been explicitly stipulated. Any additional provided support may be modified or terminated by TeamViewer at any time. The Customer’s statutory warranty claims shall remain unaffected. If compensation has been stipulated for support services, such compensation shall not relate to satisfaction of the Customer’s statutory warranty claims.

4.4. Documentation.

TeamViewer shall provide a user manual in pdf in German and in English, which may be retrieved online. Additional languages may be offered by TeamViewer on a voluntary basis, but shall not be contractually owed. The documentation may be retrieved under https://www.teamviewer.com/en/remote-management/support/documents/. As has been stipulated by the Parties, all rights, claims, and benefits under such documentation shall remain with TeamViewer, as well as the rights to all copies, modifications and derived versions thereof, including without limitation to patent rights, copyrights, business secrets, trademark rights and any other intellectual property rights.

4.5. Minor updates.

TeamViewer may at its own discretion provide free minor software updates for download. Minor updates shall be identified by TeamViewer by changing the digit after the main version number (e.g. version XX.1, XX.2). Minor updates may comprise bug fixes as well as smaller functional improvements (e.g. program execution speed optimizations). There shall be no duty to provide minor updates. The Customer’s warranty claims shall remain unaffected. The Customer shall be required at his own expense to input the respective current software update of the main version used by him. The rights of use according to the software as such shall apply accordingly to minor updates (clause 3).

4.6. Programming interfaces.

At the discretion of TeamViewer, the software or server services may provide programming interfaces or other software interfaces (“API“), which applications of third parties or of the Customer (“Third-Party Software”) may use to communicate with the software or with the servers of TeamViewer. TeamViewer may at any time modify or shut down APIs. There shall be no claim to retaining existing APIs. The respective provider shall be responsible for the Third-Party Software. The provisions of this Agreement shall not apply to Third-Party Software.

4.7. Changes to services.

TeamViewer may modify the software as part of updates and server services (including system requirements) for good cause. Such good cause shall include without limitation if the modification is required because of (i) a necessary adjustment to a new legal situation or case law, (ii) changed technical framework conditions (new encryption standards) or (iii) safeguarding of the system security.

Customer’s duties and obligations

5.1 Lawful use.

The Customer shall use the software and the server services only within the context of the provisions of this Agreement and pursuant to applicable statutory provisions and shall not infringe any third-party rights when using the above. When using the above, he shall in particular comply with the data protection and export control regulations.

5.2. Export controls and economic sanctions.

Customer acknowledges that the software and related technical data and services (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of Germany, the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Customer agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of German, EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Customer further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. Customer represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

Clause 5.2 shall only apply to the Customer to the extent that the provisions herein would not result in (i) any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or (ii) a violation or conflict with Section 7 German Foreign Trade Regulation (Außenwirtschaftsverordnung) or a similar antiboycott statute.

Restricted Party means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

Sanctioned Territory means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Cuba, Iran, North Korea, Sudan and Syria.

Sanctions means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, Germany, or any country where Controlled Technology is imported or re-exported.

5.3. System requirements.

The requirements of the Customer’s software and hardware are set forth in the user manuals and in the performance specification (see clause 2.1 and 4.4). Before using the software, the Customer shall familiarize himself with the system requirements and shall use the software in line with them.

6.1 Confidentiality.

The products offered for purchase comprise essential components (e.g. algorithms and logic), which constitute both confidential information and business secrets. Any disclosure of such information and business secrets by the Customer is therefore prohibited. They are furthermore protected in particular by U.S., EU and international patent and copyright laws.

6.2. Data protection.

TeamViewer strictly complies with the applicable data protection laws. TeamViewer shall collect, process, and use Customer data for execution and implementation of the contractual relationship with the Customer, including without limitation for the successful establishment of Internet-based connections. Customer data shall not be disclosed to third-party advertisers without prior approval. Non-personal or anonymous data may be collected automatically in order to improve functionality and handling of the products. The Customer acknowledges and agrees that the collected non-personal or anonymous data may be transmitted for processing to any branches, subsidiaries or affiliates worldwide. For a detailed description regarding collection, processing, and use of personal data by TeamViewer refer to the Privacy Statement under https://www.teamviewer.com/en/remote-management/privacy/.

Limitation of liability

7.1 Exclusion in specific cases.

TeamViewer shall be liable for damages within the scope of statutory provisions to the extent that such damage

(i) was caused with intention or gross negligence on the part of TeamViewer or

(ii) with slight negligence on the part of TeamViewer and is due to any material breach of duty, jeopardizing realization of the purpose of this Agreement, or due to the breach of obligations, which must be satisfied to allow for the due performance of this Agreement, and where the Customer may rely on their compliance (cardinal duties), or

(iii) which are due to injury to life, limb, or health of any person, assumption of an explicit warranty, malicious concealment of a defect or any provision of the [German] Product Liability Act.

Subject to this clause, TeamViewer shall be liable for restoring data, for data losses and for the corruption of data only if the Customer has regularly created backup copies and has ensured that it is possible to reconstruct the data from such backup copies with reasonable effort. In such case, the liability of TeamViewer shall be limited to the typical foreseeable damage. Any further liability for data losses shall be excluded. Subject to this clause, TeamViewer shall furthermore not be liable for any damage incurred by the Customer or a third party because the software and its modules do not recognize all malware or third-party programs or fails to notify the Customer. TeamViewer shall not be liable for events of force majeure, which make it considerably more difficult to perform its contractual performance or which temporarily impede the due performance of the Agreement or make it impossible. Force majeure shall include any circumstances unrelated to the intention and influence of the contracting parties, such as acts of God, government actions, blockades, war and other military conflicts, mobilization, civil commotion, terrorist attacks, strikes, lockouts, and other labor conflicts, confiscation, embargoes or other facts, which are unforeseeable, serious and due to no fault on the part of the contracting parties, and which occur after conclusion of this Agreement. Moreover, any liability on the part of TeamViewer shall be excluded regardless of the legal grounds.

7.2. Limitation of the amount.

In case of clause 7.1 sentence 1 (ii) (slightly negligent infringement of cardinal duties), TeamViewer shall only have a limited liability for the typically foreseeable damage under an Agreement of this type.

7.3. Limitation.

Unless a short term has been stipulated and subject to clause 7.1 sentence 1 (i), (ii) and (iii), the client’s claims for damages shall lapse after one year. The term shall commence at the end of the year in which the claim has arisen and the client has become aware of the circumstances giving rise to the claim and of the person who is the debtor or could have become aware in the absence of gross negligence.

7.4. Employees and agents of TeamViewer.

The limitations of liability in clause 7.1 through 7.3 shall also apply in case of claims against employees and agents of TeamViewer.

User fee, price changes, and default in payment

8.1. User fee.

For the rights of use to the software and the provisions of the server services during the term of the Agreement, the Customer shall owe TeamViewer the recurring user fee set forth in the Order, unless the Order specifies use free of charge.

8.2. Due date.

Unless otherwise specified in the Order, the user fee shall be due upon invoicing.

8.3. Changes to the scope of use.

The ordered scope of use or the service package may be expanded at any time; reductions of the service package or of the scope of use shall be possible only with effect from the end of the initial or a renewal term (see clause 10.1). If the ordered scope of use is expanded within the initial or a renewal term, additional fees shall be charged on a prorated basis. The prices pursuant to the respective applicable TeamViewer price list shall apply to the additional scope of use.

8.4. Invoicing.

Unless specified otherwise in the Order, TeamViewer shall charge the user fee upon commencement of the Agreement and thereafter upon commencement of each renewal period. Invoices shall be issued (i) online by e-mail to the e-mail address provided by the Customer or (ii) – if created – by uploading it to the Customer’s TeamViewer account and corresponding e-mail notification of the Customer. The Customer shall be entitled to have the invoice sent by post only if the Customer requests the invoice from TeamViewer and pays the respective remuneration pursuant to the current TeamViewer price list.

8.5. Payment types.

Invoice amounts may be paid by credit card. Additional payment types (e.g. SEPA direct debit or check) shall follow from the information provided during the order process. If the Customer chooses PayPal direct debit as payment method, if provided, the Customer may cancel such direct debit through his PayPal profile. Such cancellation must be made no later than one day prior to the next debit date.

8.6. Prices, fees, and taxes.

The Customer shall be required to pay any prices and fees specified in the Order to TeamViewer pursuant to the stipulated payment terms. Prices shall in principle not include any sales, excise, value added or any other tax (including applicable withholding tax); the Customer shall be responsible for paying tax. Bank and credit card charges shall be borne by the Customer. All prices and charges shall be payable immediately and in the currency specified on the Order, unless another payment period was agreed.

8.7. Price changes.

TeamViewer shall be entitled to increase the user fee in a reasonable manner with effect from the end of an initial term or a renewal term. TeamViewer shall announce the increase at least 28 calendar days beforehand. The Customer may object to the increase within 14 calendar days of the announcement, in which case the Agreement shall be terminated at the end of the respective Initial Term or Renewal Term (c.f. clause 10.1). If the Customer does not object, this shall be considered approval of the increase. TeamViewer shall notify the Customer in the announcement about such effect of his silence.

8.8 Default in payment.

The occurrence of default in payment and default interest shall be governed by statutory provisions, including without limitation sections 286 and 288 BGB. In addition, the following provisions shall apply:

(i) Dunning fee. In case of a second reminder, TeamViewer shall be entitled to charge a reasonable dunning fee.

(ii) Locking in case of default in payment. If the Customer is in default in payment of the user fee, TeamViewer shall be entitled to temporarily suspend server services (“Locking”). However, TeamViewer shall threaten any Locking reasonably in advance, e.g. by e-mail or notice in the software. There shall be no Locking or it shall be lifted once the Customer has made full payment. While locked, various modules cannot be utilized in accordance with the service package. During Locking, the Customer shall remain obligated to pay the user fee.

(iii) Termination in case of default in payment. TeamViewer may terminate the Agreement for cause if the Customer defaults on the payment of the user fee and fails to cure the breach within fifteen (15) days of receiving notice from TeamViewer. Termination is in addition to (and not in lieu of) any other rights and remedies available to TeamViewer hereunder or at law.

Warranty for defects

9.1. Freedom from defects and condition.

TeamViewer shall provide the software free from any defects in quality or title and throughout the term of the Agreement shall maintain it in a condition suitable for contractual use.

9.2. Maintenance obligation.

The obligation to maintain the software shall not comprise adapting the software to new operating systems or operating system versions, adapting to the range of functions of competing products, or establishing compatibility with new data formats or maintaining the compatibility of TeamViewer Remote Management with full versions of TeamViewer, which TeamViewer no longer supports.

9.3. Defect removal.

The Customer shall preferentially report defects of the software or of the server services through the webshop provided by TeamViewer under https://www.teamviewer.com/en/remote-management/support/contacts/ and to the extent possible and reasonable, shall explain the particular circumstances under which the fault occurred (e.g. screenshots, log data). TeamViewer shall remove defects within a reasonable period of time. TeamViewer may remove defects in the form of updates and patches if the contractual range of functions is maintained and if the transfer does not result in significant disadvantages. The Customer shall bear the costs of installation. TeamViewer shall furthermore be entitled to temporarily instruct the Customer about options to bypass a defect and to remove the defect subsequently by adapting the software or server services if this can reasonably be expected from the Customer.

9.4. Termination.

Termination by the Customer pursuant to section 543 para. 2 sentence 1 no. 1 BGB because of the failure to provide contractual use shall be permitted only if TeamViewer has been given adequate opportunities to remove the defect and if this has failed.

9.5. Initial impossibility.

Strict liability for initial defects pursuant to section 536a para. 1, 1st alt. 1 BGB shall be excluded. Fault-based liability shall remain unaffected.

9.6. Limitation.

Warranty claims shall lapse after twelve months. This shall not apply in case of warranty claims subject to mandatory statutory liability on the part of TeamViewer (e.g. in case of malice, cf. clause 7.1 sentence 1).

9.7. Statutory provisions.

Moreover, subject to clause 7, the statutory provisions regarding warranty for defects shall apply.

Term and termination

10.1. Term and ordinary termination.

Unless specified otherwise in the Order, the following shall apply: If the Agreement has a term of twelve (12) months (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.2) and subsequently shall be renewed automatically for a further twelve (12) months at a time (“Renewal Term”), unless the Agreement is terminated by either party with 28 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term. If the Agreement has a term of one (1) month (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.2) and subsequently shall be renewed automatically for a further month at a time (“Renewal Term”), unless the Agreement is terminated by either party with 14 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term.

10.2. Extraordinary termination.

The right to terminate for good cause shall remain unaffected. The termination right of TeamViewer in case of default in payment shall be subject to clause 8.8.(iii).

10.3. Termination notice.

Termination may be made in writing (signed letter, fax) or in text form (e.g. e-mail). The Customer may address his notice to TeamViewer GmbH, Jahnstrasse 30, 73037 Goeppingen, Germany, or to [email protected] to terminate the Agreement. TeamViewer may also terminate an Agreement by way of a corresponding notice in the software.

10.4. Consequences of termination.

Upon expiry of the term of the Agreement, the Customer shall refrain from any further use of the software. Following termination of the Agreement, the Customer shall no longer be able to access the data stored by him in the software, and in the TeamViewer Remote Management account or the TeamViewer Management Console. The above shall apply in particular to data stored by the Customer in the TeamViewer Backup module. The Customer shall be responsible for exporting the data prior to the end of the term of the Agreement using the software’s functions and to store them for further use. TeamViewer shall not be required to surrender the data in any other way. Upon termination of the Agreement, TeamViewer shall delete the Customer data unless TeamViewer is required by law to retain them. If the deletion of personal data provided by the Customer upon formation of the Agreement or in the context of performance of the Agreement is possible only with unreasonable effort, TeamViewer shall be entitled to lock such data.

General provisions

11.1. Amendments to the general terms and conditions.

TeamViewer shall in principle be entitled to amend these EULA at any time. TeamViewer shall notify the Customer about the planned change and the contents of the new EULA no later than six weeks before the effective date. Such amendment shall be deemed approved, unless the Customer objects vis-à-vis TeamViewer within 15 days from receipt of such information. TeamViewer shall notify the Customer in the amendment notice about such effect of his silence. If the Customer objects to the amendment, the Agreement shall continue on the existing conditions.

11.2. Communication by e-mail.

Unless stipulated otherwise in this Agreement, any and all notifications and statements in connection with this Agreement may also be made by e-mail. To this end, TeamViewer may use the e-mail address provided by the Customer upon registration or in the TeamViewer account. The Customer shall retrieve them regularly and to the extent necessary, shall provide the respective current e-mail address. TeamViewer contact data are available under https://www.teamviewer.com/en/remote-management/support/contacts/.

11.3. Applicable law.

This Agreement and any disputes in connection with it shall be exclusively governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods.

11.4. Place of jurisdiction.

The exclusive place of jurisdiction shall be Stuttgart, Germany. TeamViewer shall still be entitled to file a suit at the Customer’s domicile.

11.5. Severability.

If individual provisions of this Agreement are or become unenforceable, this shall not affect the validity of the remaining provisions. The invalid provision shall be replaced with what the Parties would have stipulated in good faith according to the originally intended purposes from an economic perspective. The same shall apply in case of any gaps.

11.6. Exclusive application.

This EULA shall apply exclusively. Any conflicting or deviating general terms and conditions of the Customer or of third parties shall not be recognized by TeamViewer and shall have no legal effect, unless TeamViewer explicitly agrees to them in advance in writing.

B.

1. Contents and formation of the Agreement

1.1. Parties and subject matter.

The provisions of the present End User License Agreement (EULA) shall regulate the legal relationship between TeamViewer GmbH, Jahnstr. 30, 73037 Goeppingen / Germany (“TeamViewer”) and its customers (“Customer”) in respect of the provision of a standard software and the rendering of associated services. According to the product description, the software provided by TeamViewer allows for the remote maintenance of computers and for holding online meetings and shall be installed on the Customer’s computers (“Software”). In addition, TeamViewer provides servers for establishing encrypted connections (handshake) and for the transmission of data packages (routing) in connection with the use of the software (“Server Services”). The use of TeamViewer Remote Management requires in any event a free full version of TeamViewer. However, TeamViewer Remote Management is neither part of the TeamViewer license, nor is the corresponding TeamViewer license part of the TeamViewer Remote Management license or of its modules. If the Customer wishes to use TeamViewer Remote Management, a paid-up TeamViewer Remote Management license as well as a full version of TeamViewer are required. Customers of TeamViewer Remote Management may use the free version of the TeamViewer license for the purpose of using TeamViewer Remote Management. In so doing, the Customer must accept the EULA of the full version of TeamViewer. The use of TeamViewer Remote Management and of its modules therefore shall require acceptance of the provisions of this EULA as well as the EULA of the full version of TeamViewer. This EULA shall furthermore apply accordingly to associated software, which may be used via the browser, to apps for mobile terminals (e.g. iOS, Android) (“Apps”) as well as to the features and functions comprised in the Software. The same shall apply to support services, which to a varying extent, depending on the stipulated service contents, may also become the subject matter of the Agreement. In detail, the following modules are available:

(i) TeamViewer Monitoring & Asset Management (cf. https://www.teamviewer.com/en/remote-management/services/assetmanagement/)

(ii) TeamViewer Endpoint Protection (cf. https://www.teamviewer.com/en/remote-management/services/endpoint-protection/)

(iii) TeamViewer Backup (cf. https://www.teamviewer.com/en/remote-management/services/backup/

1.2. Formation and contents of the Agreement.

A contract for valuable consideration pursuant to the present EULA shall be formed if (i) the Customer goes through the web-based order process on the TeamViewer Remote Management website (https://www.teamviewer.com/remote-management/), ultimately clicking the “Purchase” / “Order” / “Subscribe” or similarly named button, or if (ii) the Customer and TeamViewer sign a written order form, or if (iii) the Customer orders by phone and receives an order confirmation by e-mail. Details about the Agreement (e.g. selected software, range of functions, term) shall follow from the options selected by the Customer and the information by TeamViewer during the order process or on the order form or in the order confirmation e-mail (hereinafter together “Order”, these EULA and the Order hereinafter together “Agreement”).

1.3. Test Phase Software.

This EULA also applies to the use of the Software during the test phase.

1.4. No deviating regulations.

The application of provisions different from or in excess to these EULA shall be excluded. This shall apply in particular to the Customer’s general terms and conditions, even if TeamViewer accepts an Order from the Customer, in which the Customer refers to its general terms and conditions and/or if they are attached to a contractual document of the Customer and if TeamViewer does not object.

1.5. Test phase.

If the Order provides for a test phase, the Customer may within seven (7) calendar days from conclusion of the contract terminate or rescind the Agreement without notice with immediate effect. In this case, the Customer shall be refunded any already paid user fee or respectively, the purchase price.

2. Performance specifications and Software activation

2.1. Performance specification.

The Software’s functions shall follow from the product description available in the webshop and in particular from the range of functions specified in the Order (“Performance Specification”). The contractually stipulated properties of the Software and server services shall be conclusively determined by the Performance Specification, and not by verbal or written statements made by TeamViewer in the lead-up to the conclusion of the Agreement. Individual functionalities of TeamViewer services depend on third-party products and services, which may change. This may require TeamViewer to adapt or limit its services accordingly.

2.2. Provision and activation.

TeamViewer shall provide the Software for online retrieval (download) by the Customer. TeamViewer shall in particular not warrant that the specifications contained in our Software, including its modules, meet the Customer’s needs, that the Software, including its modules can be operated without interruptions or faults. TeamViewer shall furthermore not warrant that it will always be possible to successfully perform data backups.

2.3. Activation.

Following completion of the Order, the Customer in case of fee-based use of TeamViewer shall be provided with a license key, which the Customer shall enter into the Software. After entering the license key, the Customer shall have the rights of use and the functionalities of the paid-up version pursuant to this Agreement.

3. Rights of use to the Software

3.1. Non-exclusive right of use.

TeamViewer herewith grants the Customer the non-exclusive, worldwide (pursuant to applicable export control regulations; unless, the Customer in the order process is explicitly granted a right of use restricted to a specific territory), temporary, non-transferable and non-sublicensable right to install, run and use the Software on computers to the extent of the scope of use specified in the Order and the present EULA.

3.2. Term of use.

The rights of use granted under this Agreement shall be limited to the term of the Agreement (see clause 11).

3.3 Scope of use.

The scope of the granted rights and the permitted scope of use (e.g. number of end points and storage capacity) shall follow from the order and this EULA.

(i) Scope of use. The Software is available exclusively to businesses/entrepreneurs and not to consumers. The scope of the granted rights and the admissible scope of use (e.g. channels) shall be set forth in the Agreement. The Customer shall be entitled to use the Software for the Customer’s own trade or profession or the trade or profession of Customer’s Affiliates. For purposes of the foregoing, an “Affiliate” shall mean any other person which directly or indirectly, controls, is controlled by, or is under common control with Customer, including, without limitation, subsidiaries, parent and sister companies.

(ii) Scope of use based on service packages. The Customer may use the Software only in accordance with his ordered service packages. “Service packages” shall mean the modules individually assembled by the Customer in accordance with the features specified in the Order (such as end points, storage capacity).

The Order may indicate further restrictions of the permitted scope of use

3.4. Prohibition of excessive use.

Any use of the Software in excess of the contractually stipulated scope of use shall be prohibited. The Customer herewith agrees to refrain from any such use. In such case, TeamViewer shall retain the right to prohibit any use of the Software. TeamViewer shall in such case notify the Customer in advance by e-mail that the Software will be locked.

3.5. Source code.

The granted rights of use shall not comprise any rights to the Software’s source code.

3.6. Restrictions.

The Customer shall not do or procure any third parties to do any of the following: (i) decompile, reverse engineer, or disassemble in any way source codes or underlying ideas or algorithms in connection with the Software or in any other way try to derive, analyze, or use the above, except and only to the extent that the provisions of the preceding paragraph are explicitly prohibited by law, (ii) except to the extent that this is explicitly stipulated in the present Agreement – cf. 3.1 sentence 2 – provide, lease, let, use for time share or service office purposes, as well as in any other way use or grant the use of the Software for the benefit of third parties, (iii) modify the Software or create derivative forms of the Software or (iv) remove product markings, copyright notices, or any other notices on this or any other Software. The Customer undertakes to treat the Software in confidence, not to disclose or use it, unless this is explicitly permitted in this Agreement. The Customer acknowledges and agrees that there will be no adequate remedies in the event of a breach of this paragraph 3.6 and that any such breach of the above obligations would cause irredeemable damage to TeamViewer, where financial compensation would not constitute adequate indemnification, and that TeamViewer in addition to its other rights and remedies may assert claims to other remedies or interlocutory relief.

3.7. Reservation of rights.

Inter partes, TeamViewer shall retain any and all rights and claims to the Software (and to the Software updates provided by TeamViewer) as well as to any copies, modifications, and derived versions of the Software, including without limitation any and all patent and copyrights, rights to business secrets and trademarks as well as any other protective or intellectual property rights.

3.8. Program locks.

TeamViewer shall have the right, but not the duty to technically configure the Software and the server services in such a way that it is impossible to exceed the permitted scope of use.

4. Server services and other services by TeamViewer

4.1 Server services.

To establish encrypted telecommunications connections between different users of the Software, the Software first has to communicate with TeamViewer servers (so-called “handshake”). In addition, the transmission of data in the context of a section (e.g. online meeting or remote maintenance) may require that encrypted data packages are forwarded by TeamViewer servers (so-called “routing”).

(i) Subject matter. TeamViewer is willing to provide the Customer with the relevant server services. In so doing it is not possible to rule out that the server services might be interrupted due to technical difficulties. The Internet connection between the Customer and the data center and the relevant required hardware and software (e.g. PC, operating system) shall not constitute part of TeamViewer’s services. The resulting costs shall be borne by the Customer.

(ii) Term. In case of subscriptions, the provision of server services may be limited to the term of the Agreement.

4.2. Installation, setup.

The Customer shall install and configure the Software himself. The above services shall not be owed by TeamViewer.

4.3. Support.

TeamViewer shall owe support only to the extent that this has been explicitly stipulated. Any additional provided support may be modified or terminated by TeamViewer at any time. The Customer’s statutory warranty claims shall remain unaffected. If compensation has been stipulated for support services, such compensation shall not relate to satisfaction of the Customer’s statutory warranty claims.

4.4. Documentation.

TeamViewer shall provide a user manual in pdf in German and in English, which may be retrieved online. Additional languages may be offered by TeamViewer on a voluntary basis, but shall not be contractually owed. The documentation may be retrieved from https://www.teamviewer.com/en/remote-management/support/documents/. As has been stipulated by the Parties, all rights, claims, and benefits under such documentation shall remain with TeamViewer, as well as the rights to all copies, modifications and derived versions thereof, including without limitation to patent rights, copyrights, business secrets, trademark rights and any other intellectual property rights.

4.5. Minor updates.

TeamViewer may at its own discretion provide free minor Software updates for download. Minor updates shall be identified by TeamViewer by changing the digit after the main version number (e.g. version XX.1, XX.2). Minor updates may comprise bug fixes as well as smaller functional improvements (e.g. program execution speed optimizations). There shall be no duty to provide minor updates. The Customer’s warranty claims shall remain unaffected. The Customer shall be required at his own expense to input the respective current Software update of the main version used by him. The rights of use according to the Software as such shall apply accordingly to minor updates (clause 3).

4.6. Programming interfaces.

At the discretion of TeamViewer, the Software or server services may provide programming interfaces or other Software interfaces (“API”), which applications of third parties or of the Customer (“Third-Party Software”) may use to communicate with the Software or with the servers of TeamViewer. TeamViewer may at any time modify or shut down APIs. There shall be no claim to retaining existing APIs. The respective provider shall be responsible for the Third-Party Software. The provisions of this Agreement shall not apply to Third-Party Software.

4.7. Changes to services.

TeamViewer may modify the Software as part of updates and server services (including system requirements) for good cause. Such good cause shall include without limitation if the modification is required because of (i) a necessary adjustment to a new legal situation or case law, (ii) changed technical framework conditions (new encryption standards) or (iii) safeguarding of the system security.

5. Customer’s duties and obligations

5.1 Lawful use.

The Customer shall use the Software and the server services only within the context of the provisions of this Agreement and pursuant to applicable statutory provisions and shall not infringe any third-party rights when using the above. When using the above, he shall in particular comply with the data protection and export control regulations. If the Customer has booked the TeamViewer Backup module and if he is a covered entity, a business associate or a representative of a covered entity or of a business associate (pursuant to the definition of these terms in 45 C.F.R § 160.103), the Customer agrees not to use any component, function, or other facility of TeamViewer Backup in order to create, receive, manage, or transmit any “protected health information” of any kind (pursuant to the definition of this term in 45 C.F.R § 160.103) or to use TeamViewer Backup in any way resulting in TeamViewer becoming his business associate or a third party’s business associate.

5.2. Export controls and economic sanctions.

Customer acknowledges that the software and related technical data and services (collectively Controlled Technology) are subject to the import and export control and economic sanctions laws of Germany, the European Union and the United States, specifically the U.S. Export Administration Regulations (EAR) and the laws of any country where Controlled Technology is imported or re-exported. Customer agrees to comply with all relevant laws and will not export, re-export, or transfer any Controlled Technology in contravention of German, EU or U.S. law nor to any restricted country, entity, or person for which an export license or other governmental approval is required. Customer further agrees that it will not export, transfer, or sell any Controlled Technology for use in connection with chemical, biological, or nuclear weapons, or missiles, drones or space launch vehicles capable of delivering such weapons. Customer represents that it is not (i) a Restricted Party; (ii) currently engaging in any transaction, activity or conduct that could result in a violation of applicable Sanctions and warrants that it will not make available the Controlled Technology directly or indirectly, to, or for the benefit of, any Restricted Party.

Clause 5.2 shall only apply to the Customer to the extent that the provisions herein would not result in (i) any violation of, conflict with or liability under EU Regulation (EC) 2271/1996 or (ii) a violation or conflict with Section 7 German Foreign Trade Regulation (Außenwirtschaftsverordnung) or a similar antiboycott statute.

Restricted Party means any person (i) designated on any Sanctions List, (ii) that is, or is part of, a governmental authority of a Sanctioned Territory, (iii) owned or controlled by, or acting on behalf of, any of the foregoing, (iv) located, organized, or resident in, or operating from, a Sanctioned Territory, or (v) otherwise targeted under any Sanctions.

Sanctioned Territory means any country or other territory subject to a general export, import, financial or investment embargo under Sanctions, which countries and territories, as of the date of this Agreement, are Cuba, Iran, North Korea, Sudan and Syria.

Sanctions means economic or financial sanctions or trade embargoes or other comprehensive prohibitions against transaction activity pursuant to anti-terrorism laws or export control laws imposed, administered or enforced from time to time by the US, EU, UN, Germany, or any country where Controlled Technology is imported or re-exported.

5.3. Restricted right of the U.S. Government.

The Software shall be deemed commercial computer software within the meaning of FAR 12.212 and shall be subject to restricted rights within the meaning of FAR Section 52.227-19 “Commercial Computer Licensed Software – Restricted Rights” or respectively, DFARS 227.7202, “Rights in Commercial Computer Licensed Software or Commercial Computer Licensed Software Documentation” as well as successor regulations, if any. Any use, modification, reproduction version, presentation, notification, or disclosure of the Software by the U.S. Government shall be made exclusively pursuant to the provisions of this Agreement.

5.4. System requirements.

The requirements of the Customer’s software and hardware are set forth in the user manuals and in the performance specification (see clause 2.1 and 4.4). Before using the Software, the Customer shall familiarize himself with the system requirements and shall use the Software in line with them.

6. Confidentiality and data protection

6.1 Confidentiality.

The products offered for acquisition, including the Software and any and all manuals and documentation provided by TeamViewer comprise essential components (e.g. algorithms and logic), which constitute confidential information and business secrets and which are deemed confidential information of TeamViewer. The Customer shall not disclose any confidential information of TeamViewer to third parties and shall use confidential information of TeamViewer only in accordance with this Agreement.

6.2. Data protection.

TeamViewer strictly complies with applicable data protection laws. TeamViewer shall collect, process, and use Customer data for execution and implementation of the contractual relationship with the Customer, including without limitation for the successful establishment of Internet-based connections. Customer data shall not be disclosed to third-party advertisers without prior approval. Non-personal or anonymous data may be collected automatically in order to improve functionality and handling of the products. The Customer acknowledges and agrees that the collected non-personal or anonymous data may be transmitted for processing to any branches, subsidiaries or affiliates worldwide. For a detailed description regarding collection, processing, and use of personal data by TeamViewer refer to the Privacy Statement under https://www.teamviewer.com/en/remote-management/privacy/.

7. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, TEAMVIEWER OR ITS LICENSORS, RESELLERS, SUPPLIERS, OR REPRESENTATIVES SHALL UNDER NO CIRCUMSTANCES BE LIABLE VIS-À-VIS THE CUSTOMER FOR (i) THE COSTS OF ACQUIRING REPLACEMENT GOODS OR SERVICES, LOST PROFITS, LOSS OF USE, LOSS OR LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PRODUCTION, LOST REVENUES, LOST ORDERS, LOST GOODWILL, OR THE FAILURE TO REALIZE EXPECTED SAVINGS OR THE LOSS OF WORKING TIME OF MANAGEMENT OR STAFF, OR (ii) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGE OCCURRING DIRECTLY OR INDIRECTLY DUE TO THIS AGREEMENT, EVEN IF TEAMVIEWER OR ITS LICENSORS, RESELLERS, SUPPLIERS, OR REPRESENTATIVES WERE NOTIFIED ABOUT THE POSSIBILITY THAT SUCH DAMAGE MIGHT OCCUR. THE LIABILITY OF TEAMVIEWER SHALL UNDER NO CIRCUMSTANCES EXCEED THE CHARGES, WHICH HAVE IN FACT BEEN PAID BY THE CUSTOMER WITHIN A PERIOD OF SIX (6) MONTHS FOR THE SOFTWARE OR SERVICE PRIOR TO OCCURRENCE OF THE EVENT GIVING RISE TO THE DAMAGE. NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT THE LIABILITY OF TEAMVIEWER VIS-À-VIS THE CUSTOMER FOR CULPABLY CAUSING DEATH OR BODILY INJURY OR ANY OTHER LIABILITY, WHERE EXCLUSION OR LIMITATION IS PROHIBITED BY LAW. THE EXCLUSIONS OR LIMITATIONS OF LIABILITY STIPULATED IN THIS EULA SHALL APPLY REGARDLESS OF WHETHER OR NOT THE CUSTOMER ACCEPTS THE SOFTWARE, SERVICES, OR UPDATES.

8. Indemnification

8.1. Indemnification by the Customer.

The Customer undertakes to indemnify and hold TeamViewer, any affiliates, managing directors, directors, partners, contractors or licensors of TeamViewer harmless for and against any and all direct and indirect damage, costs, and expenses (including any and all attorneys’ fees and legal costs) which are incurred by TeamViewer because of complaints, claims, demands, penalty payments, or any other third-party procedures or regulatory charges, conditions, or penalty payments, and which are based on a breach of this EULA by the Customer or on any use of the Software in breach of the law or contrary to any duties.

8.2. Indemnification procedure.

TeamViewer shall notify the Customer in due time in writing about any complaints, demands, penalty payments or other third-party procedures or respectively, about any regulatory charges, conditions, or penalty payments. In such case, TeamViewer may decide at its own discretion if TeamViewer (i) will assume or procure legal representation or respectively, defense and if the Customer will bear the costs, or (ii) if it will assign legal representation or defense to the Customer. If TeamViewer assigns legal representation or respectively, defense to the Customer, the Customer shall at his own expense select an appropriately qualified lawyer and other representatives of his choice for legal representation. In any case, TeamViewer shall retain the right to enter into a settlement with the third party or to arrange for other compensation. The above shall apply even if TeamViewer has assigned legal representation or respectively, defense to the Customer. The Customer shall be obligated to indemnify and hold TeamViewer harmless, irrespective of whether or not TeamViewer has settled with the third party and regardless of the decision made by TeamViewer pursuant to this clause.

User fee, price changes, and default in payment

9.1. User fee.

For the rights of use to the Software and the provisions of the server services during the term of the Agreement, the Customer shall owe TeamViewer the recurring user fee set forth in the Order, unless the Order specifies use free of charge.

9.2. Due date.

Unless otherwise specified in the Order, the user fee shall be due upon invoicing.

9.3. Changes to the scope of use.

The ordered scope of use or the service package may be expanded at any time; reductions of the service package or of the scope of use shall be possible only with effect from the end of the initial or a renewal term (see clause 11.1). If the ordered scope of use is expanded within the initial or a renewal term, additional fees shall be charged on a prorated basis. The prices pursuant to the respective applicable TeamViewer price list shall apply to the additional scope of use.

9.4. Invoicing.

Unless specified otherwise in the Order, TeamViewer shall charge the user fee upon commencement of the Agreement and thereafter upon commencement of each renewal period. Invoices shall be issued (i) online by e-mail to the e-mail address provided by the Customer or (ii) – if created – by uploading it to the Customer’s TeamViewer account and corresponding e-mail notification of the Customer. The Customer shall be entitled to have the invoice sent by post only if the Customer requests the invoice from TeamViewer and pays the respective remuneration pursuant to the current TeamViewer price list.

9.5. Payment types.

Invoice amounts may be paid by credit card. Additional payment types (e.g. SEPA direct debit or check) shall follow from the Order. If the Customer chooses PayPal direct debit as payment method, if provided, the Customer may cancel such direct debit through his PayPal profile. Such cancellation must be made no later than one day prior to the next debit date.

9.6. Prices, fees, and taxes.

The Customer shall be required to pay any prices and fees specified in the Order to TeamViewer pursuant to the stipulated payment terms. Prices shall in principle not include any sales, excise, value added or any other tax (including applicable withholding tax); you shall be responsible for paying tax. Bank and credit card charges shall be borne by the Customer. All prices and charges shall be payable immediately and in the currency specified on the Order, unless another payment period was agreed.

9.7. Price changes.

TeamViewer shall be entitled to increase the user fee, i.e. at the end of the initial term (usually 12 months) or at the end of the renewal term. The Customer shall be notified accordingly no later than sixty days prior to the increase of the user fee.

9.8 Default in payment.

(i) Default interest. On any undisputed user fee, which has not been paid on time, TeamViewer may charge the Customer default interest in an amount equivalent to the lower of one-and-a-half percent (1.50%) per month or the maximum interest rate permitted by law.

(ii) Locking in case of default in payment. If the Customer is in default in payment of the user fee, TeamViewer shall be entitled to temporarily suspend server services (“Locking”). However, TeamViewer shall threaten any Locking reasonably in advance, e.g. by e-mail or notice in the Software. While locked, the services of the various modules cannot be utilized. During Locking, the Customer shall remain obligated to pay the user fee.

(iii) Termination in case of default in payment. TeamViewer may terminate the Agreement if the Customer is in default with payment of the user fee and fails to remedy such default within fifteen (15) days from receipt of a corresponding notification from TeamViewer. The option to terminate shall exist in addition to (and not instead of) any other rights and remedies due to TeamViewer under this Agreement or under law or equity.

10. Warranty for defects

10.1. Warranty, no guarantee.

TeamViewer undertakes to ensure that during the term of a subscription, the Software as well as the server services shall in every material respect comply with the respective product description. However, TeamViewer shall under no circumstances vouch to be able to remove any reported defects or that use of the Software and the server services will be uninterrupted or without any faults. TeamViewer shall furthermore not represent any properties or third-party services. In the event of a breach of any obligations under sentence 1, TeamViewer shall without additional costs for the Customer perform any subsequent improvements which are necessary for the Software and server services to comply with the assumed obligations. The Customer shall give TeamViewer adequate opportunity to remove any breach of duty and shall provide support for the removal of defects. However, in this regard, the claim to subsequent improvement shall be the Customer’s sole claim in the event of a breach of duty on the part of TeamViewer within the meaning of sentence 1. However, if TeamViewer after several attempts is unable to remove the defect of a Software or server service and if it therefore is unable to remove the breach of duty according to sentence 1, the Customer shall only be entitled to terminate the Agreement. In this case, TeamViewer shall compensate the Customer in advance for any amounts paid by the Customer to TeamViewer for the Software and server services for the remaining part of the term of the subscription. Any obligation on the part of TeamViewer about any kind of remedy in the event of defects resulting from accident, abuse, unauthorized repairs, modifications, or expansions or in case of improper use shall be excluded. THE ABOVE SHALL CONSTITUTE THE SOLE AND EXCLUSIVE CLAIM ON THE PART OF THE CUSTOMER IN CASE OF ANY BREACH OF DUTY UNDER THIS PROVISION.

10.2. Maintenance obligation.

The obligation to maintain the Software shall not comprise adapting the Software to new operating systems or operating system versions, adapting to the range of functions of competing products, or establishing compatibility with new data formats or a full version of TeamViewer, which TeamViewer no longer supports.

10.3. DISCLAIMER OF WARRANTY, GUARANTEE, LIABILITY.

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY AND LIABILITY CLAIMS SET FORTH IN PARAGRAPH 10 ABOVE SHALL CONSTITUTE THE CUSTOMER’S EXCLUSIVE CLAIMS AND SHALL APPLY INSTEAD OF ANY OTHER EXPLICIT OR IMPLICIT CLAIMS, INCLUDING WITHOUT LIMITATION ANY IMPLIED CLAIMS WITH A VIEW TO MARKETABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. TEAMVIEWER SHALL NOT VOUCH FOR THE SOFTWARE OR THE SERVICES MEETING THE CUSTOMER’S REQUIREMENTS OR THAT OPERATION OR USE OF THE SOFTWARE OR THE SERVICES, INCLUDING THE SERVER SERVICES, WILL BE UNINTERRUPTED OR WITHOUT DEFECTS. THE CUSTOMER MAY HAVE OTHER RIGHTS, WHICH MAY VARY DEPENDING ON THE STATE OR COUNTRY.

11. Term and termination

11.1. Term and ordinary termination.

Unless otherwise specified in the Order, the following shall apply: If the Agreement has a term of twelve (12) months (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.2) and subsequently shall be renewed automatically for a further twelve (12) months at a time (“Renewal Term”), unless the Agreement is terminated by either party with 28 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term. If the Agreement has a term of one (1) month (“Initial Term”), the Agreement shall commence upon conclusion (cf. clause 1.2) and subsequently shall be renewed automatically for a further month at a time (“Renewal Term”), unless the Agreement is terminated by either party with 14 days’ notice (“Notice Period”) effective from the end of the Initial or a Renewal Term.

11.2. Termination because of breach of a contractual duty.

Either Party may terminate the Agreement in case of a major breach of a contractual duty by the respective other Party, unless the relevant breach of duty has been remedied within thirty (30) days from written notification (whereby the Customer shall be given only fifteen (15) days to remove any failure / default of payment).

11.3. Termination notice.

Termination may be made in writing (signed letter, fax) or in text form (e.g. e-mail). The Customer may address his notice to TeamViewer GmbH, Jahnstrasse 30, 73037 Goeppingen, Germany, or to [email protected] to terminate. TeamViewer may also terminate an Agreement by way of a corresponding notice in the Software.

11.4. Consequences of termination.

Upon expiry of the term of the Agreement, the Customer shall refrain from any further use of the Software. Following termination of the Agreement, the Customer shall no longer be able to access the data stored by him in the Software, and in the TeamViewer Remote Management account or the TeamViewer Management Console. The above shall apply in particular to data stored by the Customer in the TeamViewer Backup module. The Customer shall be responsible for exporting the data prior to the end of the term of the Agreement using the Software’s functions and to store them for further use. TeamViewer shall not be required to surrender the data in any other way. Upon termination of the Agreement, TeamViewer shall delete the Customer data unless TeamViewer is required by law to retain them. If the deletion of personal data provided by the Customer upon formation of the Agreement or in the context of performance of the Agreement is possible only with unreasonable effort, TeamViewer shall be entitled to lock such data.

12. General provisions

12.1. Amendments to the general terms and conditions.

TeamViewer shall in principle be entitled to amend these EULA. TeamViewer shall notify the Customer about the planned change and the contents of the new EULA no later than six weeks before the effective date. Such amendment shall be deemed approved, unless the Customer objects vis-à-vis TeamViewer within 15 days from receipt of such information. TeamViewer shall notify the Customer in the amendment notice about such effect of his silence. If the Customer objects to the amendment, the Agreement shall continue on the existing conditions.

12.2. Communication by e-mail.

Unless stipulated otherwise in this Agreement, any and all notifications and statements in connection with this Agreement may also be made by e-mail. To this end, TeamViewer may use the e-mail address provided by the Customer upon registration or in the TeamViewer account. The Customer shall retrieve them regularly and to the extent necessary, shall provide the respective current e-mail address. TeamViewer contact data are available under https://www.teamviewer.com/en/remote-management/support/contacts/.

12.3. Applicable law, severability, waiver.

The contractual relationship between TeamViewer and the Customer shall be governed by the laws of the State of New York, United States of America. Applicable law shall not include the provisions of the United Nations Convention on Contracts for the International Sale of Goods, including amendments, if any, or conflict of law rules. If a provision of this Agreement is found to be invalid or unenforceable as a whole or in part, the relevant provision shall be enforced to the extent permitted. The remaining provisions of the Agreement shall remain in force and effect. The waiver of asserting a breach of duty, including without limitation in case of default, shall not be deemed a waiver of asserting subsequent breaches of duty, in particular in the event of default.

12.4. Place of jurisdiction.

TeamViewer and the Customer shall unconditionally and irrevocably agree to the exclusive jurisdiction of the federal and state courts in New York County, New York, for any processes, complaints, or litigation resulting from or in connection with this Agreement or the transactions contemplated in it. TeamViewer and the Customer herewith waive any objection to such courts for the purpose of conducting such processes, complaints, or litigation.

12.5. Exclusive application.

This EULA shall apply exclusively. Any conflicting or deviating general terms and conditions of the Customer or of third parties shall not be recognized by TeamViewer and shall have no legal effect, unless TeamViewer explicitly agrees to them in advance in writing.

C.

1. GENERAL

In order to fulfill the requirements of the applicable data protection laws, concerning the modules TeamViewer Monitoring & Asset Management, TeamViewer Endpoint Protection and TeamViewer Backup as well as the Server Services the parties, until further notice, agree on the following regulations concerning commissioned (data) processing which supplement the EULA. The details of the data processing are described in Annex 1.

2. RIGHTS AND OBLIGATIONS OF TEAMVIEWER

2.1. Compliance with Applicable Laws.

The obligations of TeamViewer shall arise from this Agreement and the applicable laws. The applicable laws shall particularly include the German Federal Data Protection Act (Bundesdatenschutzgesetz – “BDSG”) and the General Data Protection Regulation (“GDPR”).

2.2 Processing on Instructions Only.

TeamViewer shall only process personal data within the scope of this Section C and on documented instructions from the Customer mutually agreed by the parties in the EULA and the Performance Specification. Customer may issue additional instructions to the extent required in order to comply with the applicable data protection laws, including with regard to transfers of personal data to a third country or an international organisation, unless required to do so by Union or Member State law to which TeamViewer is subject; in such a case, TeamViewer shall inform the Customer of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest. TeamViewer shall ensure that this also applies for any persons granted access to personal data.

2.3 Obligation of Confidentiality.

TeamViewer shall ensure and provide verification upon request that those persons authorized to process personal data have committed themselves to confidentiality, unless they are subject to a statutory obligation of confidentiality.

2.4 Security Measures Pursuant to Art. 32 GDPR

2.4.1 Principle.

TeamViewer declares that it will implement the necessary measures for the security of processing according to Art. 32 of the GDPR (collectively, the “Security Measures”).

2.4.2 Scope.

For the concrete commissioned processing, a level of security appropriate to the risk for the rights and freedoms of the natural persons who are the subject of the processing shall be guaranteed. In this regard, the protection objectives of Art. 32(1) of the GDPR, especially the confidentiality, integrity, availability and resilience of the processing systems and services in terms of the nature, scope, context and purposes of the processing shall be taken into account in such a way that any risks shall be mitigated permanently through appropriate security measures.

2.4.3 Data Protection Concept.

The data protection concept describes in detail the selection of security measures. Please contact us to receive a copy of our security measures.

2.4.4 Procedure for Reviewing.

The data protection concept describes the procedures for regularly reviewing, assessing and evaluating the effectiveness of the security measures. Please contact us to receive a copy of our security measures.

2.4.5 Changes.

The Security Measures are subject to technical progress and further developments. TeamViewer shall be permitted in principle to implement alternative adequate measures. The level of security may thereby not fall below the level existing prior to this Agreement on the basis of the Security Measures already implemented or to be implemented.

2.5 Engagement of Additional Processors.

The obligations of TeamViewer when engaging additional processors (“Subcontractors”) are regulated in clause 3.

2.6 Assistance with Safeguarding the Rights of Data Subjects.

TeamViewer shall assist the Customer by appropriate technical and organizational measures, insofar as this is possible, in fulfilling its obligations to respond to rights to rectification, deletion or blocking according to the BDSG or requests for exercising the data subject’s rights laid down in Chapter III of the GDPR. If a data subject should directly contact TeamViewer for the purposes of exercising the data subject’s rights, TeamViewer shall forward this request to the Customer without delay. All costs incurred insofar shall be born by the Customer and shall be refunded at an hourly rate of 70 Euro to the extent permissible under applicable data protection law.

2.7 Assistance with Ensuring Compliance with Art. 32 – 36 GDPR.

Taking into account the nature of processing and the information available to TeamViewer, TeamViewer shall assist the Customer in ensuring compliance with the obligations pursuant to Art. 32 – 36 GDPR, in particular with respect to the security of the processing, data protection impact assessments and consultation of supervisory authorities. All costs incurred insofar shall be born by the Customer and shall be refunded at an hourly rate of 70 Euro to the extent permissible under applicable data protection law. TeamViewer shall provide the Customer with the information required for the preparation of the list of processing operations.

2.8 Deletion and Return at the End of Processing.

At the choice of the Customer, TeamViewer shall delete or return the personal data that is the object of the commissioned data processing, unless the law of the European Union or a Member State to which TeamViewer is subject requires storage of the personal data.

2.9 Information to Demonstrate Compliance with Data Protection Obligations and Inspections.

TeamViewer shall make available to the Customer all information necessary to demonstrate compliance with the obligations resulting from clauses 2 and 3. In the event of any failure to provide such information or audit reports, TeamViewer will regularly, at least every 18 months, make available certificates of regular audits by a recognized auditor. TeamViewer allows for and contributes to additional audits, including inspections, conducted by the Customer or another auditor mandated by the Customer; the costs for such additional audits shall be born by the Customer except in case TeamViewer’s certificate gives substantial rise to concerns of non-compliance.

2.10 Obligation to Notify Doubts About Instructions.

TeamViewer shall immediately inform the Customer if, in its opinion, the execution of an instruction could infringe any applicable data protection laws.

2.11 Obligation to Notify Breaches.

If TeamViewer detects any breaches of applicable data protection laws, this Agreement, instructions of the Customer relating to the data processing, or instructions of the data protection officer, TeamViewer shall notify the Customer without undue delay.

2.12 Designation of a Data Protection Officer.

TeamViewer has designated a data protection officer.

2.13 Disclosure or Publication of Appropriate or Suitable Safeguards for Transfers to a Third Country.

TeamViewer agrees to disclose or publish in-formation on the appropriate or suitable safeguards that have been used to make a transfer to a third country to the extent that this is required under Art. 13(1) f) or 14(1) f) of the GDPR in order to inform the data subject.

3. SUBCONTRACTORS

3.1 Subcontractors Engaged Upon Conclusion of the Agreement.

TeamViewer has engaged the following Subcontractors [insert link].The Customer shall treat the list of Subcontractors as a confidential business secret and shall not disclose it to third parties.

3.2 Additional Subcontractors.

If TeamViewer would like to engage additional or different Subcontractors to render the contractually agreed services, such Subcontractors shall be selected using the due care required by law. TeamViewer shall give the data exporter prior notice of the appointment of any new Subcontractors 15 days in advance. The Customer may object against the instruction of the new Subcontractors on reasonable grounds. In case an understanding cannot be reached, TeamViewer is entitled to terminate the EULA with 2 weeks notice.

3.3 Obligations of Subcontractors

3.3.1 Structuring Contracts According to the Requirements of the Agreement.

TeamViewer shall structure the contracts with Subcontractors in such a way that they comply with the requirements of the applicable data protection laws and this Agreement.

3.3.2 Engagement of Additional or Different Subcontractors.

TeamViewer shall obligate any Subcontractors to commit in particular to refraining from engaging any additional or other Subcontractors to process personal data without complying with sec.3.2.

3.3.3 Checking Safeguards of Subcontractors.

TeamViewer will examine whether sufficient safeguards will be provided to implement appropriate technical and organizational measures in such a way that the applicable data protection laws and this Agreement are complied with.

Annex 1: Details of the Data Processing According to Section C.

Object.

The object of the data processing arises from the EULA.

Duration.

The duration of the data processing shall depend on the term of the EULA.

Nature and Purpose of the Processing.

TeamViewer shall process all personal data solely for the purposes of enabling the use of the products and services provided under the EULA and according to documented instructions on behalf of the Customer.

Type of Personal Data.

The following types of personal data shall be processed:

4.1

Customer Information

4.1.1

Name of customer.

4.1.2

Contact information such as company name, job title, email, telephone and postal address.

4.1.3

Payment token – TeamViewer uses an external payment service provider and payments made in relation to an Account are identified through a token. TeamViewer therefore does not collect or process personal data associated with bank or payment card details.

4.2

User Information. Personally identifiable information collected and processed to enable product operation functionality ie remote connections, depends on the TeamViewer application used as summarised in Table 1.

 

ProductTeamViewer
Remote Management
User nameYes
Display nameYes
EmailYes
IP AddressYes
Profile Picture (optional)Yes
Language PreferenceYes
Meeting ITNo
Telephone number(s)No
LocationYes

Table 1 – Personal Information processed in Products

4.3

Mobile Applications also use location information as defined by the network provider.

4.4

Location is an approximate city derived from IP address, based on connection to Internet Service Provider.

4.5

If dial-in selected as audio option, telephone number displays to identify participant. If caller ID is blocked by caller, this displays “Anonymous”.

4.6

Session or Blizz Meeting recordings are stored on customer device or own network and not held by TeamViewer.

4.7

For users participating in remote connections using a webapp rather than native application a subset of the above applies.

4.8

TeamViewer Remote Management provides remote backup functionality. TeamViewer has no access to this content and its maintenance remains under the control of the customer.

5. Categories of Data Subjects.

The following categories of data subjects are affected by the processing:

5.1 Customers

A person identified as owning a product licence(s) or a person identified as primary contact within a commercial organisation owning a product licence(s)

5.2 Users

A person who uses a TeamViewer product.

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