If the situation requires it, you can remove two-factor authentication from company members' accounts.

Once the removal has been completed, the next time the user logs in, they will be able to connect via e-mail and password only, without using 2FA.

🚨 We highly recommend all TeamViewer (Classic) users enable two-factor authentication on their accounts.

This article applies to all TeamViewer (Classic) license administrators.

Remove two-factor authentication

Step 1: Make sure two-factor authentication enforcement is disabled

Before resetting two-factor authentication on the user's account, you need to make sure that two-factor authentication enforcement is disabled (Not enforced) on their account.

If two-factor authentication enforcement is not disabled on their account, please check the article here on how to disable it:

📄 Disable two-factor authentication enforcement from company members

Step 2: Deactivate two-factor authentication

Now, deactivate two-factor authentication by using the Deactivate 2FA button in the user management menu:

1. Select the users on which 2FA needs to be removed.

2. Click the Edit button (wrench icon) and select Deactivate 2FA.

3. Confirm by selecting Deactivate.