Knowledge Base

Security

• Granular Access Management to protect devices 
  • Manage access for users in your company
• 256 bits AES End-to-End Encryption
  • Fundamental Security overview 
• Trusted Devices
• Two-factor authentication
• Block and allowlist

Platform Coverage

• Cross-Device Access to desktops
  • Provide attended remote support
• Support for mobile devices (also mobile to mobile) 
  • Available as an add-on: Connections From Mobile to Mobile Devices
• Supported operating systems for TeamViewer Remote
• Use TeamViewer (Classic) on headless systems
• Web app

Remote Access & Remote Work

• TeamViewer VPN
• Provide unattended remote support
• Remote Printing
• Remote Sound 
• Black Screen & Block remote input
• Wake up a device remotely (Wake-on-LAN)
• Proxy Support
  • Ports used by TeamViewer
• Multiple monitor support
• Remote Terminal 

Remote administration and support

• TeamViewer Remote Session Toolbar on Windows
  • VoiP, Video, Chat during remote control session
  • Switch sides
• Concurrent connections (channels) included (Default: 1)
• Number of concurrent sessions per concurrent user (Default: 10)
• Remotely Access & Control devices
• Custom Branding
• Remote QuickSteps
• Install TeamViewer Host via the QuickSupport module
• Invite additional participant and session handover
• In-session automation/scripting (number of scripts) (Default: 15)
• Open a file transfer session
  • File Transfer 
  • File transfer queuing
• QuickSupport
  • Assign service cases to other technicians
  • Service case creation per hour (Default: 15)
  • Service case notifications
  • SOS Button
  • Customer Satisfaction Rating
  • Service case reporting
  • Service case chat
  • Service Queue with TeamViewer Remote
• UAC (User Access Control) support
  • Use TeamViewer (Classic) on Windows servers
  • Control UAC during a TeamViewer session
• Terminal server support (connect into user sessions)
• Record and playback remote sessions
• User access reporting
• Connection billing

User and Device Management

• Upgrade concurrent connections (channels) - (default Max. 4 additional (Total: 5))
• Device Management
• Managed Devices (Default: 300)
• Device groups explained
• TeamViewer modules
• Licensed users  (Default 15)
• Number of licenses manageable with one account (Default: 1)
• Dedicated Connection Groups
• Find nearby contacts
• Group sharing
• (Device) Policies – number of policies (Default: 10)
• Set device Policies via API - TeamViewer API
• User management - Managed Users
• Custom Device Information
• Create custom fields for Computers & Contacts list (Default: 5)
• Create Groups & Subgroups for Computers & Contacts list
  • Device Groups

Enhanced function for large enterprises

• Remote Worker  - Up to 25 addon users

Software intergrations

• TeamViewer API
• Web API rate limit - 14.400 requests per 24 h
• Web Chat SDK
• Active Directory Connector (AD Connector)

Service

• Support via support request (ticket)
• Support via Phone