Standard & Enterprise Integration
TeamViewer Integration Partner:
Zendesk
Zendesk offers a powerful customer service and engagement platform that scales to meet the needs of any business
By integrating TeamViewer with Zendesk Support and/or Zendesk Chat, you’ll be able to manage all your support tickets in one place and provide more responsive service.
Create and join remote support sessions directly within Zendesk
Insert session links into Zendesk tickets or chats
Easily switch from chat or support requests to a remote session, reducing wait time and improving satisfaction
Provide Augmented Reality-based remote support and guide easily through problem-solving steps
| Feature overview | Standard integration* | Enterprise integration** |
|---|---|---|
| Attended access (add session invites to ticket/message) |
✔ | ✔ |
| Connection reports | ✗ | ✔ |
| Join sessions from browser | ✗ | ✔ |
| Augmented Reality sessions | ✗ | ✔ |
* A TeamViewer Corporate license + Standard Integration AddOn is required
** TeamViewer Tensor license + Enterprise Integration AddOn is required. To use Augmented Reality features, a TeamViewer Assist AR license is also required.
