Organizations use SysAid to improve IT service delivery and manage hardware and software assets. The TeamViewer integration to SysAid extends the capabilities of the platform by enabling support agents to connect to customer devices from the SysAid Incidents screen. Moreover, IT admins can now manage corporate resources more efficiently with the ability to initiate TeamViewer ad-hoc unattended remote control sessions to Windows and Mac devices.
- Create and join support sessions directly from the SysAid Incident Console for Windows, Mac and mobile devices.
- Remotely control end-user devices
- Share session information with supported parties via email
- Connect to Windows Servers ad MacOS devices via TeamViewer Unattended mode.