Pihlajalinna Oyj is a large nationwide provider of healthcare and social services in Finland. With a network of clinics, hospitals, and other facilities, Pihlajalinna Oyj serves a diverse patient population and employs a team of over 7,000 medical professionals and support staff.
Like many healthcare providers, Pihlajalinna Oyj relies heavily on technology to support its operations and provide high-quality care to its patients. The organization’s IT infrastructure includes electronic medical record systems, appointment scheduling software, and various other applications and devices that support daily operations.
As a healthcare provider, they handle sensitive patient data, and it is important that this data is protected from unauthorized access. IT support can help to maintain the security of systems and data, helping to prevent data breaches and protect patient privacy. To ensure the security and privacy, Pihlajalinna Oyj is required to adhere to strict regulations, including the General Data Protection Regulation (GDPR).
IT issues, like connectivity problems or missing updates in an application, can be a major distraction for employees in the healthcare sector, taking them away from their primary duties and reducing their productivity. Quick and reliable IT support helps to minimize these distractions, allowing employees to focus on patient care.
Pihlajalinna Oyj already had a remote support product in place but was looking to replace it with a more sophisticated solution. In particular, they wanted better control over who uses TeamViewer within the company and which access rights to devices and applications each support employee has.
When looking for a new remote connectivity solution, Pihlajalinna Oyj’s IT support team set some requirements:
To address these concerns, Pihlajalinna Oyj decided to partner with TeamViewer for its remote IT support needs. TeamViewer Tensor offered several features that made it an appealing choice.
One of the main reasons for this decision was conditional access, which enables them to control all incoming and outgoing TeamViewer connections at the user, group, and device levels. This provides an extra layer of security and helps prevent unauthorized access to sensitive data.
As a result of implementing TeamViewer Tensor, Pihlajalinna Oyj was able to increase productivity for its IT support staff. By being able to address issues more efficiently, the team was able to handle a greater volume of work in a shorter amount of time. This, in turn, led to reduced costs for the company, as the team was able to complete more work with fewer resources.
Are you interested in remote access solutions? We are happy to explain our approach.