Background
RLI is a U.S. based specialty insurer, sought a proactive solution to improve endpoint visibility, validate Microsoft patches efficiently, and enhance overall employee productivity. Since adopting 1E in 2023, their IT team has experienced transformative results.
Challenges
- Limited endpoint visibility: Hindered their ability to detect and resolve issues before employees were impacted.
- Poor DEX and productivity: Overheating devices drained batteries and disrupted workflows.
- Time-intensive patch validation: Took up resources, diverting focus from other priorities.
Solution
With 1E, RLI Insurance adopted three powerful tools:
- TeamViewer DEX Experience Analytics: Proactive monitoring of DEX to spot and resolve issues before they escalate.
- TeamViewer DEX Endpoint Troubleshooting: Custom instructions to quickly identify and fix device problems.
- TeamViewer DEX Patch Insights: Streamlined patch monitoring and validation, saving valuable time.
Jeremy Roberts IT Manager for Technology Support at RLI Insurance
“We didn’t have to get a call—we detected it. With 1E’s help, we make the machine and employee experience better.”
Outcome
RLI Insurance transformed IT operations with measurable outcomes:
- Enhanced DEX and employee productivity.
- Reduced troubleshooting time by 30 minutes per interaction.
- Proactive, data-driven decision-making using actionable insights.
- Streamlined patch validation, freeing IT resources for other initiatives.
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