Background

In an emergency, seconds count – in fire-fighting as well as in rescue. The Oberursel fire brigade relies on TeamViewer Remote to ensure that the IT system functions perfectly in the event of an emergency.

Challenges

The hardware and software must be up to date 24/7 in order to ensure smooth operations for the emergency services. In Oberursel, one person is currently in charge of IT.

  • Historically grown, inconsistent IT landscape
  • Manual monitoring and updating of IT was very time-consuming until now

Solution

With TeamViewer's monitoring and asset management solution, the status of all devices connected to the VPN can be monitored; if problems are detected, the IT manager is automatically informed by email. Software updates and updates for the operating system can be installed automatically from a central location.

Valentin Reuter Fire Officer State capital of Wiesbaden at Oberursel Fire Brigade

“When a problem occurs, I receive a message from TeamViewer Remote Management and I can fix it immediately. This helps us avoid situations where a fault is only discovered and reported when it is actually too late.”

Results

The fire brigade command can be confident that all IT components are up to date

There are no IT-related delays in firefighting operations

The IT manager saves several hours every month on software updates alone

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