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30 sept. 2025

Up to speed with TeamViewer: What’s new in autumn 2025

Get improved reporting, AI-powered session summaries, live captions for your AR calls, and more with our latest updates.

Empower frontline workers

Insights overview

Your session reports, always within reach

Tired of combing through folders, searching for service session reports? Now store Assist AR session reports online, so you and your team can access them easily from anywhere.

  • Save time and avoid frustration with all team reports stored safely in one place.
  • Solve issues faster by accessing insights from previous team sessions .
  • Stay compliant and audit-ready with a complete repository of session reports.  

Get the full picture with TeamViewer Host

Not all issues can be solved with remote access.— Sometimes, you need eyes on site. Now, with TeamViewer Host, you can launch an augmented reality (AR) session from any endpoint in seconds.

  • Provide a smooth experience for the user in the field; no need to switch to a different application.
  • Starting an AR session is easy: share a QR code and ask the user on site to scan it with a smartphone or tablet.
  • See exactly what the on-site user sees to identify problems and give precise instructions.  

Document calls instantly with Session Summary

Too many service requests, too little time? Meet Session Summary for Assist AR, your new AI assistant. It summarizes your calls and captures key insights, so you can focus on your clients.

  • Reduce the burden on your service team by letting AI handle repetitive documentation tasks.
  • Less is more: get concise summaries and useful insights instead of long session transcripts.
  • Improve documentation and handover by automatically documenting each service session.  

Noisy background? No problem with Live Captions

In loud environments like manufacturing floors and construction sites, video calls quickly get frustrating. Communicate easily from anywhere with Live Captions for Assist AR.

  • Catch all important details the first time and avoid misunderstandings, no matter how noisy the background is.
  • Provide clear, easy-to-follow instructions with on-screen captions for a variety of devices, from mobile phones to smart glasses.
  • Collaborate in any language with automatically translated live captions.  

Summary

And that’s a wrap on our latest operational tech updates. These new features allow you to save time on little things and focus on what’s important: providing your customers with the best possible experience.

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