TeamViewer acquisitions

Solve IT issues before they impact users

The 1E Digital Employee Experience (DEX) platform identifies and resolves IT issues before they affect users, ensuring a seamless digital experience.

1E offers complete visibility, real-time insights, and automated resolutions across devices and apps, helping IT teams take a proactive approach to IT problem solving.

With DEX, organizations benefit from less downtime, improved security and compliance, and reduced costs. They can build a frictionless digital experience that enhances employee productivity, minimizes frustrations, and empowers staff to focus on their work without interruptions.

Learn more

1E acquires Exoprise

Exoprise’s Real User Monitoring (RUM) and Synthetic Monitoring provide comprehensive visibility into application performance and remediation. Here’s why it’s a great day for customers—and for the category:

Streamline your operations with AR-based vision picking

With the right technology, you can eliminate the inefficiencies of manual logistics and warehousing processes, improving the speed and productivity of your teams.

TeamViewer's augmented reality (AR) based picking solution Frontline Pick visualizes picking data on your employees’ smart glasses or other wearable devices, so they have all the information they need right in their line of sight.

Learn more

Eliminate barriers in customer communication

Xaleon's core product is a co-browsing technology that enables an advanced form of GDPR-compliant screensharing in web sessions. This technology allows agents to interact with customers engaged in web-based processes in real-time, without any download or installation needed and without transmitting any customer data.

In addition to the co-browsing application, Xaleon has developed an entire software suite to enable secure digital interactions across the entire customer journey. To digitally transform the experience of in-person communication, Xaleon combines a variety of complementary features such as co-browsing, chatbots, live and video chat.

In November 2020, TeamViewer integrated Xaleon’s co-browsing technology as a white label feature in its enterprise connectivity solution TeamViewer Tensor, to facilitate GDPR-compliant B2B2C interactions for TeamViewer’s large customers.

Interactive 3D visualization and mixed reality solutions

Viscopic is an expert in 3D and mixed reality (MR) solutions and offers a 3D mixed reality product suite for industrial enterprises.

Viscopic's augmented reality solution closes the gap between theory and practice in vocational training and professional development for frontline workers.

With the official merger, the Viscopic products are now part of TeamViewer Frontline. The augmented and mixed reality solutions continue to improve work efficiency and simplify processes across industries.