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2025/11/12

Unlocking your data potential with Data Access

Discover how Data Access in the TeamViewer DEX Platform empowers IT and analytics teams with secure, real-time access to actionable insights.

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Insights overview

Introducing the Admin Self Service Portal for Data Access in the TeamViewer DEX Platform. With Data Access you get governed access to the data you generate, so you can unlock deeper insights, faster. Read on to explore what Data Access is, why it matters, and how it helps teams take control of their analytics workflows to become more data-driven and agile.

In this article:

The problem: Limited access, slower insights

When it comes to the digital workplace, data fuels every decision, from diagnosing IT issues to improving employee experiences. Yet for many organizations, that data remains frustratingly out of reach.

Teams often rely on IT administrators or data specialists to extract the information they need, waiting for manual exports or reports that are outdated by the time they arrive. Even when data is available, it is often dispersed across multiple digital employee experience (DEX) capabilities or environments. This makes it difficult to gain a complete picture of performance and experience.

As a result, insights arrive too late to act on. Analytics teams spend more time searching for reliable data than analyzing it. IT leaders are left to make important decisions based on incomplete or stale information, slowing progress, and limiting impact. That’s where TeamViewer Data Access comes in.

The solution: TeamViewer Data Access

TeamViewer Data Access enables organizations to securely connect their own analytics tools to curated datasets from the TeamViewer DEX Platform. These datasets include digital experience metrics, application performance, patch compliance, content distribution, device inventory, and endpoint diagnostic history.

Using the open-source Delta Sharing protocol, Data Access enables the sharing of real-time and pre-aggregated data securely with partners across clouds, regions, and platforms. With direct, read-only access, teams can go beyond built-in dashboards to create custom reports, combine data with other systems, build bespoke internal tooling tailored to specific workflows, and track KPIs that matter most.

The feature works through a streamlined data flow: data from the DEX Client moves through background channels and switches into Kafka streams. From here it runs into the TeamViewer DEX Platform, where it is processed and prepared for analytics. Finally, data is securely shared via APIs and Delta Sharing to supported connectors such as Python, SQL, Power BI, Tableau, and other BI tools.

How it works

With TeamViewer Data Access, administrators can:

  • Enable or disable Data Access instantly
  • View the latest refresh timestamps
  • Create secure access tokens with flexible expiry dates
  • Revoke tokens immediately if needed
  • Ensure all actions are logged for observability, compliance, and governance

Why it matters

Without Data Access, teams often rely on lengthy, manual processes to get the information they need. This slows down decision-making, creates bottlenecks, and limits the ability to act quickly on new insights.

The Admin Self Service Portal removes these barriers by putting control directly in your hands—allowing you to enable or disable access, view live data refresh statuses, and manage tokens instantly.

The underlying Delta Sharing protocol allows for:

  • No-replication sharing, eliminating redundant storage costs
  • Secure access to the most current, insight-ready data from the DEX platform via streaming tables
  • More accurate analytics and greater agility without the headaches of traditional data exports or integrations

For IT and analytics teams, this means:

  • Faster, tailored insights for your organization’s specific goals
  • No need to manually refresh data as new data hydrates shares automatically
  • Freedom to build visualizations and KPIs without waiting on manual data pulls
  • Integrating platform data with ITSM, HR, or finance systems to correlate performance, incidents, and costs
  • Greater visibility across the business through cross-domain data analysis 

Business value

The impact of this feature goes far beyond convenience. By empowering teams to analyze their own data, organizations can:

  • Increase productivity by reducing delays in data acquisition
  • Improve decision-making with up-to-date, relevant information
  • Reduce operational costs through more efficient reporting processes
  • Strengthen compliance with role-based permissions and audit logs
  • Maximize ROI from their investment in the TeamViewer DEX Platform

Ready to take control of your data?

Data Access is here to give you the speed, flexibility, and confidence you need to turn data into action. The result is a more informed, agile, and data-driven organization.

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