With TeamViewer, incoming and outgoing connections from users within your company and to your managed devices can be logged in the TeamViewer Admin settings or via the Management Console.
This article applies to users with Premium, Corporate, or Tensor licenses.
Accessing connection reports
To access connection reports, follow these steps:
- In the Remote interface
- In the Management Console
- Open up the Admin settings from the main toolbar of the Desktop or Web app.
- Navigate to the Connection reports section.
- There, you can view reports based on Outgoing or incoming connections.
- Open the Management Console via https://login.teamviewer.com.
- Select any individual group or the All group. The reports can be displayed for all devices and users within the selected group.
- Click the Connection Report tab.
Outgoing connections
Outgoing connections are logged for users only if this function is enabled in the TeamViewer account of the user (enabled by default) and if they are logged into their TeamViewer account when establishing a connection.
In Remote, outgoing connections are reported for ID, password, and session code connections.
Filters can be used in both reporting functions to change the search parameter by expert, group, customer device, session type, billing, or date range, depending on the license.
- In the Remote interface
- In the Management Console
Incoming connections
Incoming connections are logged for devices, but the devices would need to be assigned to the administrator account of your company profile, and the policy report connections to this device would need to be applied to all devices for which connection reports are needed.
Set up reports for incoming connections
The reports for incoming connections or device reports are part of the TeamViewer setting policies. If you add this setting to a policy, every device assigned to this policy will be affected by this change. The policies are managed in the TeamViewer Remote Admin settings
Set up a settings policy for device reports
Note: Device access reporting is only available with a TeamViewer Corporate or Tensor license plan. Please check the full comparison of the different TeamViewer plans on our website to see which features are available for your plan.
- In the Remote interface
- In the (Classic) interface
- Sign in to your TeamViewer account within the TeamViewer client or via https://web.teamviewer.com/.
- Go to Admin settings from the main toolbar.
- Note: You must approve devices, apps, and web browsers you’ve never used with your TeamViewer account at the first login.
- Under the Device Management section, you will find Policies.
- Select an existing policy or click Create new policy.
- When setting up a new policy, first give it a name and select the product to select the policy. Then, add a rule and search for Connection reporting and Session Insights (AI).
- Click Add.
- Be sure to set the Enable and Enforce parameters according to your preferences.
- Click Save.
- Open the Management Console via https://login.teamviewer.com.
- Sign in with your TeamViewer account.
- Note: Devices, apps, and web browsers that you’ve never used with your TeamViewer account must be approved at the first login.
- Click Design & Deploy in the left menu bar and select Policies.
- Select an existing policy or click Add policy. In the Select a setting dropdown menu, select Report connections to this device.
- Click Add.
- Be sure that the column Value shows Enabled; if not, click Edit and enable the setting.
- Click on Save.
Caution: When updating a policy applied to a device group with the report connections to this device setting, it is necessary to ensure the policy is also applied to each device within the group. To do so, select each device, select Edit from the header bar options, select Edit policies, and then, under the option ‘Inherit policy from group’, select the updated policy containing the Report Connections to this Device setting.
This enables an Administrator to have a detailed report of who connects to devices assigned to their account once the connection has ended.
Depending on the license, filters can be used in both reporting functions to change the search parameter by User, Origin ID, Target device, group, or Date range.
In addition, the reports can be printed directly from the Admin settings or exported to a CSV file for use with different reporting applications.
Note: The connection time shown in the exports is in Coordinated Universal Time (UTC).