Service Desk: Software for Efficient IT Management

Well-functioning IT infrastructure is essential for any company when it comes to efficient workflows. After all, orders and projects can only be sustainably concluded on time when hardware and software run smoothly. The correct monitoring and regular maintenance of IT systems is therefore one of the key tasks of any managed service provider.

In order for managed service providers to offer their customers a professional remote service, a highly effective and scalable tool is required that can help manage, monitor and maintain IT systems remotely. The service desk software from TeamViewer fulfils these requirements in managed services. The user-friendly service desk – in addition to various features for remote maintenance, remote access and remote monitoring – make TeamViewer a reliable solution for IT service providers.

TeamViewer is the perfect software for managed service providers. It offers features that simplify collaboration with colleagues, partners and customers – for example live chats, file transfer and the whiteboard tool for online meetings. What’s more, it has proven itself particularly valuable in the area of remote desktop and IT management. With TeamViewer, managed service providers are able to monitor and maintain the IT infrastructure of companies from an external location, as well as identify and resolve any problems at an early stage. This way, you can ensure the stability and smooth operation of IT systems without having to be onsite, which saves both time and costs. TeamViewer’s extensive package for remote managed IT services includes the following features:

• Remote monitoring: Monitor IT infrastructure and recognise threats before they can cause any damage.
• IT asset management: Maintain an overview of the hardware and software used in the company.
• IT protection: Protect PCs, laptops and other devices with access to the IT infrastructure and keep them safe from threats such as viruses, ransomware or malware.
• Remote support: Support colleagues in solving IT issues by accessing the device externally using TeamViewer’s remote desktop tool. Handle everything via the IT service desk, without having to be on site in person.
• Remote maintenance: In order for software, networks and hardware to run smoothly, they have to be regularly maintained and kept updated. TeamViewer lets you perform maintenance work conveniently from your workplace.

The Management Console is the core of the TeamViewer software. The central IT service desk offers all the features you need for managing IT systems. With just a few clicks, you can access hardware and software, monitor IT processes, manage devices and take any necessary measures for restoring full functionality. The user-friendly interface is intuitive and supports you with the efficient and service-oriented IT management of companies.

TeamViewer’s service desk ‘servicecamp’ has also proven itself as an integrated tool for ticket management. For managed service providers, the clear presentation and management of incoming tickets is a basic requirement for handling them as quickly as possible, solving IT problems and offering the best all-round service. Servicecamp helps you maintain an overview of all tickets, sort and prioritise queries, and handle them in good time. For the optimal allocation of tasks, you can directly assign specific tickets to a colleague, add instructions as a comment and fully leverage the individual expertise of your team members.