AR is already revolutionizing IT remote assistance for businesses of all sizes
AR is a powerful solution that is transforming the way IT support is delivered and received. It can improve end-user satisfaction, reduce costs, and optimize resource usage. We are all familiar with IT support though screen sharing technology — where the IT support technician connects to a user’s computer, tablet, or smartphone remotely. They can then take charge and fix any issues the user is having. It’s a secure, efficient, and cost-effective way of providing support.
Remote support works well until there is a problem that needs some physical intervention, for example with hardware or cabling. This is where AR comes into its own by providing remote visual inspection and support. With a simple video call on a smartphone or tablet, engineers can guide users through each step of a hardware setup or cable connection. And communication can be enhanced through 3D annotations, markers, and chat that appear on the user’s screen. Of course, the power of AR-enhanced video collaboration can be leveraged to solve network connections, configure routers or switches, and troubleshoot printer issues.