Streamline Support Requests With the Service Queue
Whether they come in as standard service cases or emergency requests, support tickets can quickly pile up. By using the service queue within TeamViewer™ to manage customer-initiated service cases, your support team can more efficiently organize, prioritize, and resolve them.
This makes it easy for end-users to request support, and gives you the ability to track and follow up on cases at a glance.
Feature Details & Supported Products
Enable dynamic service case management with the service queue. This tool helps you deliver faster resolutions to your customers’ problems by automatically collecting incoming cases and assigning each a unique session code. These codes allow you to quickly prioritize and assign work within the team and let customers join support sessions directly with just a click.
Service queue notifications ensure the team never overlooks a service case, which helps maintain service level agreements and improve customer satisfaction.
Automated Service Case Assignment
In the latest version of TeamViewer, you can now save time assigning service requests across your team, so that the right person can get started on important tasks without delay.
Pre-define a service case assignee within your custom modules. New service requests from custom modules will then be automatically assigned to those users.
GE Oil & Gas
TeamViewer has been such a game changer for our business. Thanks to TeamViewer, we can now launch remote sessions into customers’ systems, thereby reducing field visits and cutting down cost remarkably. I now feel like a hero.
Regional Tech Support Manager
I’ve used TeamViewer to remotely control other people’s PCs for a long time. It’s the easiest, fastest and most reliable way to get remote access to the computers of friends and relations who think it’s worth asking me to fix their technical problems.
TeamViewer has a laundry list of other new features, including scripts to automate mouse/key presses, tabbed remote sessions on macOS, up to 60FPS connections, a simplified client interface, faster file transfers, Windows Phone support, and more.
TeamViewer combines remote access and shared meeting features in a single secure app, and it hides most of its complexity under an elegant interface. It’s our top pick for remote access software for enterprise and corporate use.
TeamViewer stands out because our staff love using it. We haven’t found any other remote administration software that comes close. It’s able to adapt to a lot of different technical support issues, which keeps our customers happy.
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