Up to speed with TeamViewer: What’s new in summer 2024

Our Assist AR solution is now even smarter. Just use your phone to scan a QR code on the malfunctioning device. This automatically creates a ticket with device-specific information that goes straight to the right support agent or team. The benefits?

• Smoother customer communication: From the very start, the support agent knows exactly which device is acting up
• Increased productivity: Your support agents can do more in less time
• Happier customers : Two out of three customers report being frustrated by having to describe the same issue to multiple agents. This does away with all of that

Those routine monitoring and maintenance tasks can really mount up, slowing down IT teams and keeping them from high-value work. The answer? Automate them with an intuitive visual editor, a part of our remote Device Monitoring tool. Use it to:

• Reduce your team's manual workload and the risk of human error with flexible time- and condition-based automations
• Manage a growing IT fleet without the need to recruit more staff
• Boost your team’s satisfaction and productivity by helping them to focus on their most high-impact work

It’s often time-consuming to share knowledge with colleagues and third parties, especially when working with sensitive information in regulated industries. With our new session-recording functionality you can:

• Record remote support sessions to generate detailed audit trails
• Access and share these past sessions easily with cloud-storage, ensuring total transparency and compliance with industry standards
• Streamline your training and knowledge-sharing by storing enriched tickets on the cloud

When it comes to vision picking, having the right information, at the right time, is key. With Frontline Pick’s new image-capture function, your team can take photos of items on-the-go and upload them directly, so they can be added to future order picking tasks. This means:

• It’s much easier to keep item image-descriptions up to date
• No more laborious manual maintenance of image databases
• Increased accuracy and speed in vision picking