Erste Bank Oesterreich is the lead institution of the Austrian Sparkassengruppe (savings bank group). Together with the 49 regional savings banks, it is one of the largest banking groups in the country. Erste Bank and the savings banks offer a comprehensive range of services and products for all financial needs, like savings and loans, consumer and housing finance, personal accounts, debit and credit cards, internet banking solutions, financial market products and private banking services.
The desire for location-independent advice was further strengthened on the customer side, not least due to the pandemic-related restrictions. With Erste Bank’s new remote advisory center, customers were to be able to bring the classic branch into their own four walls. The aim was not to offer a classical call center or standard video calls. Rather, the remote advisory center was to be the answer to the changing needs of customers, offering online advice of the highest quality.