You can initiate an Assist AR remote session while an active TeamViewer Remote session is in progress.
In scenarios where an end user's computer-based TeamViewer session requires more in-depth assistance, such as intricate hardware setups or physical components, they can seamlessly trigger an Assist AR session through their smartphone's camera within the active TeamViewer session.
This enables supporters to visually diagnose and guide solutions, bridging the gap between digital and physical troubleshooting.
Note: To start an Assist AR session during a remote session, the supporter must first start a remote support session. For more information, please read the following article: Provide attended remote support.
This article applies to all Assist AR Pro license holders.
How to start an Assist AR session during a remote session
To start an Assist AR session during a remote session, please follow the instructions below:
- As a supporter. Click the Augmented remote support button in the remote control toolbar and click Start session.
- The end user will be informed and needs to click the Continue button.
- The end user can now scan the QR code appearing on the screen.
- When scanning the QR code, the Assist AR app will open automatically if it has already been installed.
- If the end user doesn't have the app installed, they will be prompted to either join the session on a web browser or download the app. This capability to join a session is only available to users with AssistAR licenses.
- Now, the end user must accept the EULA and DPA by clicking Agree and Continue. This will trigger the Assist AR session. The end user can now accept the session by swiping the green call button
You have successfully started an Assist AR session during a remote session.