To control an Android device remotely, you need

  • the TeamViewer QuickSupport
  • a dedicated add-on for each device/manufacturer installed on the Android device.

To control Android devices remotely that do not have such an add-on, you can use the Universal add-on, which has been created to cover all devices with no dedicated add-on.

📌Note: The Universal add-on is only available for devices running the TeamViewer QuickSupport and Android 7 (or newer).

Learn more here: 📄 Supported manufacturers for remotely controlling Android devices

This article applies to TeamViewer users using QuickSupport to remotely control Android devices running Android 7 or newer.

Background information

Some Android devices show the message. This device supports screen sharing only

This is because not all Android device manufacturers are/ were compatible with our remote control solution, as a tailor-made add-on is required for each device/manufacturer. You will find additional information regarding this topic in our Knowledge Base article: Supported manufacturers for remotely controlling Android devices

In case there is an add-on available for the Android device you want to control remotely using QuickSupport, the device will ask you to download the add-on, which will allow you to remote control the device.

The Universal add-on has been created to cover the devices with no dedicated add-on in terms of remote control compatibility and to allow you to remotely control these devices.


How to download and install the Universal Add-On

To activate the Universal add-on on your device, please follow these steps:

1. Download the TeamViewer QuickSupport from the Play Store.

📌Note: You can also download the apps directly from our website on the Android device you want to control remotely: 

TeamViewer QuickSupport (APK Download) 

2. Launch the app

If the device manufacturer has no dedicated Add-On, a prompt will appear to advise you to download the Universal Add-On. Click Download to proceed.

3. When prompted, click Enable to install the Universal Add-On

4. Once installed the add-on, navigate to the Accessibility menu of the Android device and enable the Universal Add-On Accessibility Service

Once completed, the device is ready to be used with TeamViewer.