Knowledge Base
Text Blocks
Last Modified: Oct 15, 2024
Summary
Purpose
With Text Blocks, you can provide agents with textual templates to faster answer customer requests.
Feature descriptions
Your first Text Block
New Text Blocks consist of:
Name | Name of the Text Block (searchable) |
Text | Text that will be sent (searchable) |
Tags | Tags can be used to make Text Blocks better searchable |
Using Text Block in Live Chat
To learn more, go to Live Chat - Conversation Handling.