Knowledge Base
Text Blocks
Ultima modifica: 15 ott 2024
Summary
Purpose
With Text Blocks, you can provide agents with textual templates to faster answer customer requests.
Feature descriptions
Your first Text Block
New Text Blocks consist of:
Name | Name of the Text Block (searchable) |
Text | Text that will be sent (searchable) |
Tags | Tags can be used to make Text Blocks better searchable |
Using Text Block in Live Chat
To learn more, go to Live Chat - Conversation Handling.