Add remote support functionality to your Salesforce Sales and Service Cloud
Successful organizations need to engage with customers in many ways, while maintaining access to customer information at all times. Sales, support, and customer satisfaction departments need to work together seamlessly to provide a coherent customer journey. For that reason, it is important for these teams’ tools to be available throughout the customer engagement platform.
The TeamViewer integration to Salesforce Service and Sales Clouds achieves this purpose by enabling all the customer engagement contact points of an organization to support customers by connecting to their device or guide them with the help of augmented reality on a purchase, on the use of the product, or in resolving an issue.