Cherwell

TeamViewer Integration Partner:
Cherwell

cherwell screenshot

Extend the Cherwell Service Management platform with TeamViewer cross-platform remote support capabilities

Successful companies need to create smart and efficient IT processes that are tailored to their needs to cope with demand. These IT processes are the operational baseline, both for internal operations and for interaction with your customers.

Cherwell Service Management provides a platform that enables organizations to customize digital flows to their companies’ needs and get the information where it’s needed in the form that’s most useful.

The TeamViewer Remote Control integration enables IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase satisfaction. By introducing an intuitive flow to create and share remote support invitations, Service Desk staff can diagnose and troubleshoot issues quickly.

Whether it’s an employee’s laptop that requires IT support, a customer-facing corporate device like POS, or a mission-critical infrastructure server that delivers an important function, TeamViewer brings connectivity to the right actor within the context so that the connection is only one click away. The integration delivers a fantastically intuitive user interface that can be used with no further training.

TeamViewer for Cherwell Service Management Solution Highlights

Get set up in no time

Easy setup of the mApp using the mApp Wizard in CSM Administrator. Drag and drop the TeamViewer form to the newly created Blueprint and you’re ready to use the integration.

Improve IT support efficiency

Empower IT administrators and supporters to easily connect to employee devices from within the Cherwell Service Management (CSM) console to diagnose and resolve any software issue faster.

Create a tailored support flow

Enable IT admins to create connection requests and share them via email – via a customizable template – directly from the Incident or any other CSM object.

Integration Benefits

  • Remotely access external customer devices to resolve product issues swiftly and efficiently
  • Extend your internal IT department with the ability to connect to company resources directly from Cherwell
  • Reduce issue resolution time and increase customer satisfaction

How It Works

Getting Started with TeamViewer for Cherwell Service Management.

Contact us to customize
your TeamViewer license
based on your needs
(Premium, Corporate, or Tensor license required)

Download the
TeamViewer integration app
from the Cherwell Marketplace
here

Log in to the integration app with your TeamViewer-licensed account. For more details on getting started, click here.

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