Organizations use Cherwell to improve IT service delivery, and a TeamViewer/Cherwell integration makes it even easier to keep your people up and running. By integrating remote control and chat capabilities within the Cherwell Service Management system using the TeamViewer mApp, you can initiate fully encrypted support sessions with just a click. The mApp includes features such as: Stored Values (Client ID, Client Secret, Group ID), Web Services (TeamViewer Authorization, TeamViewer Sessions), and One-Steps (Create Session).
- Create and join support sessions directly from the CSM Incident Console
- Remotely control end-user devices
- Share session information with supported parties via email
Get the TeamViewer mApp