Assist AR Features

TeamViewer Assist AR

Features

Assist AR is a remote support solution that provides easy, fast, and secure augmented reality-powered visual assistance to identify and solve problems from anywhere in the world.

Feature Highlights
3D Annotations

3D Annotations

Using advanced 3D object tracking, the expert can “mark” the display with arrows, notes, and highlights that make it easy for the user to follow along with the expert’s instructions. And the notes “stick” to the referenced real-world objects, even if the camera moves away.

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Optical Character Recognition

Optical Character Recognition

Optical Character Recognition, or OCR for short, is a functionality to recognize printed characters like those often found on machines, tools, and equipment. Once recognized, those characters can be used anywhere through the normal cut-and-paste function.

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Real-Time Information Sharing

Real-Time Information Sharing

Experts can access any information on their desktop and with just one click effortlessly share precise data in real-time with the on-site user.

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SMS Session Invite

SMS Session Invite

An invitation link over standard messaging (SMS) protocols can be send to the person who needs assistance. The person just clicks on the link to install the app and join the session.

Session Recording

Session Recording

Every session can be recorded from the expert’s side, producing a video file that is immediately ready for use on any computer.

Send/Receive Files

Send/Receive Files

With just the click of a button the expert can send a file to the remote user, making sure the problem is solved just as it should be according to the documentation.

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Web Client session

Web Client session

Establish a connection by simply login into our TeamViewer Management Console and entering your partner´s ID on the Web Client page.

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Multi-Viewer Calls

Multi-Viewer Calls

The expert can invite up to 8 participants to an ongoing call. This feature allows the users to see what the expert sees in real time.

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Connection Protocol

Connection Protocol

Store a detailed history of sessions between the expert and the user for documentation and compliance purposes.

Mobile SDK

Mobile SDK

With our Enterprise Software Development Kit (SDK), you can utilize full Assist AR functionality and provide the best AR remote support experience to your customers by embedding AR remote assistance capabilities within your own mobile apps.

Chat

Chat

Exchange messages within a session and navigate through the participant list. Also, you can now enable the chat messages preview to not miss any message you received during the call.

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Software Integrations

Leveraging Latest and Greatest Technology on Mobile Devices

Apple LiDAR Scanner

Apple LiDAR Scanner
ARCore Depth API

ARCore Depth API

Supported devices and operating systems

The Industry’s Highest Level of Connection and Data Security

All remote sessions are AES-256 bit end-to-end encrypted, complying with SOC2, HIPAA/HITECH, ISO/IEC 27001, ISO 9001:2015, and GDPR.

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