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Configure iOS Apps with MDM

Last Modified: 2024. 5. 31.

Learn how to configure the different iOS Apps of TeamViewer with the help of AppConfig and your Mobile Device Management (MDM) solution.

This article applies to all TeamViewer customers with a Corporate or Tensor license. The configuration requires an MDM that supports AppConfig (https://www.appconfig.org/).

Introduction

AppConfig is a technological standard to configure Android and iOS apps. It allows the configuration of the apps through MDM software. For more information, please refer to the AppConfig community page: AppConfig for iOS – AppConfig Community

Configuration keys

KeyDescriptionRemote ControlQuickSupportAssist AR

keepAliveServerName

(Deprecated) Let the app connect to a dedicated router.

✅

✅

✅

conditionalAccessServers

Let the app connect to one of the given dedicated routers. Separate the routers by a semicolon.

✅

✅

✅

partnerListApiToken

Api Token needed to add a device to a group automatically. Group ID + Api Token is mandatory to add the device.

✅

✅

✅

ConfigurationID

Configuration ID is used to apply custom module parameters for the QuickSupport app.

❌

✅

❌

partnerListDeviceName

Change the device name that is used to add the device to a group. By default, we take the device name of the system.

✅

✅

✅

partnerListGroupId

Group ID that the device will be added to. Group ID + Api Token is mandatory to add the device.

✅

✅

✅

customModuleConfigId

Add your Assist AR module config ID from the Management Console to show Customer Terms of Service.

❌

❌

✅

sessionRequestConfigurationID

Add your session request configuration ID from the Management Console, so that the user is able to request a session without sharing the TeamViewer ID.

❌

❌

✅

sessionID

Only used by Integrations, not intended to be used by customers.

❌

✅

❌

expirationDate

Only used by Integrations, not intended to be used by customers.

❌

✅

❌

useTwoStepLogin

Defines which login mode is shown as default at C&C and Chat tabs. If true shows SSO, if false shows regular username+password mode.

✅

❌

❌

allowedCompanyIds

Add allowlisted companies by adding their Company ID separated by a semicolon.

❌

✅

❌

ssoUseEmbeddedBrowser

When disabled, launches SSO login using Safari integrated browser. If enabled, SSO login happens in a seamlessly embedded web view. For servers requesting client certificate authentication, it's recommended to be disabled.

✅

❌

❌

mdv2AssignmentID

Managed Device assignment ID from Management Console. Please note the following behavior:

  • If the key is not set or is empty, there is no change in the current Managed device assignment.
  • If the key has the value "null" case-insensitive (NULL/nUll..), it unassigns the device.
  • If the key has a value, it attempts to assign the device.

❌

✅

❌