SAP Field Service Management (FSM) is a cloud solution designed to optimize field service operations. It helps businesses schedule, dispatch, and track field technicians efficiently.
This article provides instructions for installing and configuring the TeamViewer integration with SAP FSM.
Please keep in mind that integrations are not included in basic license packages. They have to be purchased separately as add-ons. For more information, please visit our website: http://www.teamviewer.com/integrations
How to generate SAP FSM Client ID and Client Secret
1. Navigate to your cluster admin page. For example, if your cluster is DE then your URL would be https://de.coresystems.net/admin.
2. Select the Clients section on the left panel.
3. Click the Create button on the top right corner. This will open the following menu:
4. Select User Policy Groups that allows to manage Activities and Time Efforts.
5. Click the Save button to create a new client.
6. Copy and save Client ID and Client Secret field values.
How to create custom fields in SAP FSM
1. Navigate to your cluster admin page. For example, if your cluster is DE, then your URL would be https://de.coresystems.net/admin.
2. Click Companies on the left sidebar.
3. Select a company where you want the extension to work.
4. Navigate to Custom Objects ➜ Custom Field Definitions in the left sidebar.
5. Click the Create button to open the Custom Field Definition window.
6. Create fields with the following External IDs:
teamViewerSessionCode, teamViewerSessionCustomerLink, teamViewerSessionSupporterLink, teamViewerSessionWebClientSupporterLink.
The Object Type field should be set to Activity. Description and names can be arbitrary. All fields are of String type.