Last Modified: 25 thg 4, 2023
With Text Blocks, you can provide agents with textual templates to faster answer customer requests.
Text Blocks
New Text Blocks consist of:
Name
Name of the Text Block (searchable)
Text
Text that will be sent (searchable)
Tags
Tags can be used to make Text Blocks better searchable
To learn more, go to Live Chat - Conversation Handling.