Session Insights is an AI-powered feature, designed to allow you to generate concise summaries of TeamViewer support sessions performed by your company members.
This article applies to Corporate and Tensor customers who joined the closed beta. If you are interested in joining the beta program, please register via this link.
Facilitates learning and continuous improvement from recent support cases, increasing productivity and efficiency in technical issue resolution.
Provides efficient documentation for faster support case reviews and handover, enhancing collaboration and saving time for support teams.
Offers a clear overview of services provided, ensuring compliance with requirements, proof of service, and increased customer satisfaction.
First, you need to enable the Intelligence Suite for your company.
To do so, please follow the instructions below:
1) Now, you need to create a TeamViewer policy that includes the setting Report connections to this device.
2) Within the Report connections to this device policy setting, make sure to enable the policy, enable automatic session logging, and enforce the policy, so end users can't disable it.
3) Once you have set up the policy, assign the policy to the remote devices on which you want the interactions capturing to be active.
Please read the following article to learn how to create a TeamViewer policy and assign it to your devices.
Important note: Policies can only be assigned to managed devices. Learn more about how to manage devices here.
1) Sign in with your TeamViewer account via https://web.teamviewer.com/.
2) Click Admin settings.
3) Click Incoming connections.
4) Once the session logs are available to be generated in the Session Log column, hover the mouse over it and click Generate summary.
Hint: Once you click Generate summary, a snack bar will inform you that the summary is being generated. It can take up to a few minutes to generate the summary, depending on the length of the session. To check the status, you can click Refresh page.
5) Once the session summary is ready, click the session summary name.
6) The session summary will be displayed on the right side of your screen.
7) Once you open the summary, you can: