This article applies to all TeamViewer users.

Definition: Private use

👉As private use we understand any use of TeamViewer for purposes that are neither directly nor indirectly paid.

It is not about whether the service itself is paid but whether the service is rendered within the context of the creation of an added value with some kind of financial compensation.

Example of direct payment:

  • a customer pays you for providing support 

Examples of indirect payments:

  • a software company sells a software product for which it offers free support via TeamViewer
  • teamwork among colleagues within a company
  • use in associations and non-profit organizations 
  • access to a company computer for work-related activities

In the above-mentioned cases for indirect payment, TeamViewer is used for creating an added value, the payment takes place indirectly through salaries or a combination of sales/support activities.

Family and friends

In any case, the use of TeamViewer with family and friends without any financial compensation is considered as personal use.

Falsely detect commercial usage

If your TeamViewer falsely detects a commercial usage, please refer to this article to find more information and a link to the form to request the unblocking of your TeamViewer ID.

Using TeamViewer on a server OS

If your machine runs a Windows Server operating system (e.g. Win 2008, Win 2012...), this will classify your usage as commercial automatically in case you installed TeamViewer on the device prior to September 17th, 2020.

For information, please see: Why do I see TeamViewer (Classic) trial - 'Your trial period has expired' ?

This article applies to all TeamViewer (Classic) users getting the message "Your trial has expired". General Updated information from September 17th, 2020: In case you are installing TeamViewer (Classic) on or after September 17th, 2020, you are no longer able to start a trial directly during the installation. Instead, the software will offer…