Remote Management Policies

Remote Management policies are settings that are customized and sent to the endpoints upon installation. They allow you to define and control various aspects of the respective service's functionality and behavior, ensuring consistent and efficient remote management practices. They contain all the necessary information on how the service will:

• Remotely manage the device

• Alert the user if something is not working properly

• Setup thresholds and parameters

• Send e-mail notifications

Step 2

Click + Create new policy in the upper right corner.

Step 3

Name the policy in the space provided at the top. Select which TeamViewer service you wish to create a policy for.

Once done, click Save in the upper right corner.

How to assign a policy via the Policies tab

To assign a policy via the Policies tab, please follow the instructions below:

  1. Click the Company button on the left-hand side of TeamViewer Remote's interface.
  2. Click on Policies.
  3. Select the policy you want to assign to your devices.
  4. Click on Assign.
  5. Select the individual devices or the device groups you want to assign.
  6. Click on Assign.

You have successfully assigned a policy to your devices.

How to assign a policy via a device group

To assign a policy via a device group, please follow the instructions below:

  1. Click the Devices button on the left-hand side of TeamViewer Remote's interface.
  2. Select the device group you want to assign the policy to.
  3. Click on Edit group and Edit group information.
  4. Within the Overview, under TeamViewer policy, select the policy you want to assign to the device group and click Save.

You have successfully assigned a policy to your device group.

You have successfully assigned the policy of Demo group 1 to the device. The selected policy will now be displayed in the device’s properties under:

Device information ➜ TeamViewer policy

Remote Management Policies

To learn more about Remote Management policies, please select your relative service below:

Note: Mobile Device Management policy settings can be found here.

Endpoint Protection Policies

Setting up policies for TeamViewer Endpoint Protection determines how your devices are scanned and protected against malware. TeamViewer Endpoint Protection provides protection for devices running Windows, macOS, and Linux.

General settings

  • Show Malwarebytes icon in notifications area
  • Allow users to run a threat scan

Hint: All threats will be quarantined automatically

  • Display real-time protection notifications
  • Automatic updates (Windows only)

Hint: Automatic software updates are always enabled for macOS.

  • Pause software updates (Windows only)

Note: Software updates can be paused for up to 31 days. Updates will automatically resume after 31 days.

Windows settings

SCAN OPTIONS

  • Scan for rootkits: Rootkits are files stored on your computer's local disk drives that are invisible to the operating system and may influence system behavior
  • Scan within archives: Scans of archive file types, such as zip, 7z, rar, cab, and msi, are scanned up to two levels deep. Password-protected archives cannot be tested.
  • Use signature-less anomaly detection: Utilizes a signature-less malware detection component that relies on intelligent algorithms and machine learning to detect new, unknown/never-before-seen threats.
  • Use expert system algorithms: Supplement existing detection methods by using expert system algorithms to identify malicious files.
  • Potentially unwanted programs (PUPs): Treat detections as malware or ignore
  • Potentially unwanted modifications (PUMs): Treat detections as malware or ignore

Note: PUP and PUM settings apply to threat scans, hyper scans, and real-time protection events.

REAL-TIME PROTECTION SETTINGS

  • Prevent connections to malicious/compromised websites
  • Prevent vulnerability exploits/zero-day attacks
  • Prevent malware infections
  • Detect and block malware based on behavior analysis

MISCELLANEOUS PROTECTION OPTIONS

  • Protect Malwarebytes from targeted threats

macOS settings

  • Potentially unwanted programs (PUPs) - Treat detections as malware or ignore

Note: PUP settings apply to threat scans, hyper scans, and real-time protection events.

  • Prevent malware infections
  • Prevent execution of apps originating from known bad developers

Linux settings

  • Prevent malware infections

Endpoint Detection and Response Policies

Endpoint Detection and Response (EDR) is a form of endpoint protection that uses data collected from devices to understand how cyber threats behave and how organizations respond to them. The following settings determine how EDR works and interacts with your endpoints.

WINDOWS

  • Suspicious activity monitoring: Protects your devices by observing the behaviors of various processes and files to look for deviations from normal activity.
  • Aggressive mode: Protects your devices by using a tighter threshold for flagging suspicious processes.
  • Network events: Collects history of network events for suspicious activity monitoring.
  • Server operating system monitoring
  • Lock endpoint when isolated
  • Ransomware rollback: Remediates damage done to your Windows endpoints by ransomware. Ransomware Rollback uses a unique restore process to reverse the damage done by threats.

macOS

  • Suspicious activity monitoring: Protects your devices by observing the behaviors of various processes and files to look for deviations from normal activity.
  • Network events: Collects history of network events for suspicious activity monitoring.
  • Lock endpoint when isolated

Backup Policies

Setting up policies for TeamViewer Backup will determine what files and folders are backed up on your endpoints and how often the backups occur. TeamViewer Backup is available for Windows and macOS devices.

File Selection

Determine the level of backup required:

Hint: To see exclusions or included file types, click the blue "i" icon to the right of each option inside the policy.

  • Full Selection - All Windows drives/macOS users folders will be backed up. Some exclusions apply
  • Quick Selection - Specific filetypes are included, broken into four categories:
    • Office files
    • PDFs/ebooks
    • Emails
    • Pictures
  • Advanced Selection - Specified disks, files, or folders are backed up

Manage exclusions

Specify which disks, files, or folders that should be excluded from backups.

Backup schedule

Specify when/how often the backup should occur. Backup can be run in intervals (every 30 minutes - 8 hours), or on a schedule (Every day/specific days and what time).

Bandwidth throttling

Sets the threshold for the amount of available bandwidth provided to TeamViewer Backup. Thresholds are set in a specified time frame and max bandwidth.

Notifications

Enable/disable email notifications for when backups fail, or restores are successful.