Customer Support

Welcome! How can we help you?

Have questions about our solutions, products, or licenses? Contact our Customer Support or find your answers online.

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Customer Self Service

Do you need help choosing the right license, placing an order or do you want to upgrade your existing licence?

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Support for Commercial Users

Please sign in to get access to TeamViewer’s support options for customers with a commercial TeamViewer license. Thank you for your understanding.

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FREQUENTLY ASKED QUESTIONS (FAQ)

Do you need help with any of the following topics?

I would like to buy / I need help choosing a plan

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I would like to upgrade my plan

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I need support for TeamViewer Engage, Frontline, Meeting, or Web Monitoring

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Activate your License

Download TeamViewer and install the software on your device.

Open the license activation email that was sent to the email account you used to purchase the license. Click Activate.

You already have a TeamViewer Account? Sign in with your existing account and click Activate. A pop-up window will appear, confirming that your license has been successfully activated.

If you do not have a TeamViewer Account yet, you will need to create one. Enter your email address and name and set a password. Read and accept the terms of use, then click Activate.

An email has been sent to your inbox. Click the link in the email to verify your account and complete your license activation.

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Download TeamViewer

We recommend downloading TeamViewer via the official automatic download: https://www.teamviewer.com/en/teamviewer-automatic-download/

You can also reach the download area with all downloads via the following link: https://www.teamviewer.com/download

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First Steps – Private Users

How to connect for the first time:

Ask your friends or family members to install the TeamViewer full version on their computers and share their TeamViewer ID and password with you.

Install TeamViewer on your computer and enter the respective TeamViewer ID into the form field Partner ID under the heading Control Remote Computer. Click Connect.

Enter the TeamViewer password of your connection partner and confirm. Now you can control the remote computer as if you were sitting right in front of it.

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First Steps – Commercial Users

TeamViewer has different solutions for different purposes:

Full version: The full version offers the widest range of functions. It permits outgoing as well as incoming connections, including permanent access to unattended devices.

Host: The Host module only allows incoming connections. TeamViewer Host is used for unattended and permanent access to remote computers. You can customize the module to display your own logo, text and colors.

QuickSupport: The QuickSupport module does not require any installation or set-up. It lets customers accept incoming remote control connections, but does not allow them to start outgoing connections themselves. It can also be set up to automatically create a support case as soon as it is executed. QuickSupport can also be customized and branded with your company logo.

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Unattended Access

Before setting up Unattended Access with TeamViewer on a device, you should disable the random password on the target device. Open the Extras tab, go to Options > Security > Random password (for spontaneous access) and choose Disabled (no random password).

Now allow Easy Access for your account:

Assign the target device to your TeamViewer Account. Go to Options > General > Account assignment. Enter your credentials in the dialog box. Now you can access this device without a password. You simply need to be logged in to your account.

Only the account to which the target device has been assigned can access it. However, devices for which easy access is enabled can be shared with other users.

Using this method, you do not have to enter your credentials to start remote control sessions.

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Supported Operating Systems

Our cloud platform allows easy and secure remote access, control, and maintenance for various devices

Our software supports all major operating systems and platforms, including Windows, macOS, Linux, Chrome OS, Android, and iOS.

We use our global router network to connect computers, smartphones, servers, wind turbines, robots, agricultural machinery and more. We provide remote connections of the highest quality – even in settings with low internet bandwidth.

For a detailed list of all supported versions, please visit our community page.

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TeamViewer Modules

The full version offers the widest range of functions. It allows outgoing as well as incoming connections and permanent access to unattended devices, and additionally offers online meetings, a chat feature, file transfer, and much more.

TeamViewer Host is primarily intended for use cases such as remote monitoring, server maintenance, or working from home. It is ideally suited to establish permanent access to remote computers.

TeamViewer QuickSupport does not need to be installed and requires no set-up. It can also be set up to automatically create a support case as soon as it is executed on your customer’s device.

TeamViewer QuickJoin is designed specifically for attending online presentations and meetings. It runs on Windows and macOS without requiring installation.

TeamViewer Portable includes all features of the full version, but does not require installation. It runs from any data carrier, e.g. a USB stick.

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Mass Deployment

The TeamViewer full version and the Host module can be mass-deployed to thousands of devices at the same time – even if you have customized your module. For this purpose, TeamViewer provides so-called Microsoft Installer packages (MSI packages)

For Windows, TeamViewer offers two MSI installers:

  • TeamViewer_Host.msi: Installation of the (personalized) TeamViewer Host module
  • TeamViewer_Full.msi: Installation of the TeamViewer full version

If you want to install either of the two packages, and you already have a TeamViewer version installed, you need to make sure that the update is supported.

If you already have a TeamViewer account, you can assign the full version as well as TeamViewer Host to it during the installation process.

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TeamViewer Account

You can save contacts or computers you frequently connect to in the Computers & Contacts list of your TeamViewer account, including their TeamViewer ID, passwords, or connection settings. Simply log in with your account credentials in the Computers & Contacts list of your TeamViewer full version or in the TeamViewer Management Console.

To create a TeamViewer account, go to the sign-up option in the TeamViewer full version or the TeamViewer Management Console.

After having successfully created your TeamViewer account, you will receive an email from TeamViewer with an activation link. Click on the link to confirm your account.
Now you can add the TeamViewer accounts of your most important customers or business partners to your Computers & Contacts list.

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Assign Devices to a TeamViewer Account

Once you assign a device to a TeamViewer account, it can be managed and monitored remotely at any time.

To assign a device, open the TeamViewer options on the selected remote device. Go to Extras > Options > Account assignment.

It is now possible to check the following parameters:

  • Antivirus software version
  • Firewall status
  • Missing updates
  • Hard disk usage

In addition, you can enable monitoring and malware protection for your Remote Management endpoints.

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Password Recovery

To ensure the best possible user experience, we recommend that all users create a TeamViewer account.

If you have forgotten the password for your account, you can reset it in the TeamViewer full version or the Management Console.

Go to the Computers & Contact list in the full version or open the login page of the Management Console online. Click Forgot password to recover it.

You also have the option to request a password reset directly via the following link: https://login.teamviewer.com/LogOn#lost-password

You will receive an email with instructions on how to reset your password.

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Trusted Devices

Trusted Devices provide an additional layer of protection for your TeamViewer account. To ensure its security, you need to authorize devices on which you sign in to your account for the first time.

Log in to your TeamViewer account on the device you want to authorize. Confirm the popup. A device authorization email has been sent to your account’s email address. Click on the link and authorize your device.

As an alternative to the Trusted Device feature, you can enable two-factor authentication for your account. Afterwards, you will no longer receive an authorization email.

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Two-Factor Authentication

With two-factor authentication, you can protect your TeamViewer account with an additional security code from unauthorized access.

To set up two-factor authentication, simply follow these steps:

  • Log in to your TeamViewer account at https://login.teamviewer.com/LogOn.
  • Click Edit Profile under your profile name (top right).
  • Click Activate under General > Two-Factor Authentication.
  • Click Save in the Profile Settings dialog to complete the activation.

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TeamViewer Licenses

TeamViewer offers three different standard licenses: Business, Premium, and Corporate.

Business license: Connections can be started from up to three pre-defined devices. Only the licensed user can connect with up to three devices simultaneously in one session.

Premium license: Up to 15 users can start TeamViewer connections. One user at a time can start a TeamViewer connection with up to ten devices simultaneously, for example from a desktop or mobile device.

Corporate license: Up to 30 users can start TeamViewer connections. Three users at a time can start a TeamViewer connection with up to 15 devices simultaneously, for example from a desktop or mobile device.

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Invoicing

Your TeamViewer invoice includes important information such as your license key, the invoicing period and the amount to be paid, as well as the Terms and Conditions.

All TeamViewer customers receive a confirmation email after purchase. This email is sent to the buyer’s email address and contains the invoice as a PDF attachment.

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Subscription License

A subscription license entitles you to all major updates of the software without having to purchase them separately. You get exclusive access to new features, functions and patches as soon as they become available during the subscription period. It also includes updates to the newest TeamViewer versions to ensure continued compatibility with the latest operating systems.

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Device Has Been Blocked

What do I do if my device has been blocked?

You may receive a message informing you that your device has been blocked due to a missing payment. Your device will remain blocked for outgoing connections until the overdue bill is paid.

To unblock your device and regain access to all TeamViewer features, please reactivate your account via this link to our payment portal: https://service.teamviewer.com/payment

Should you have received the message “Commercial use suspected”, “Commercial use detected”, or “Trial period expired”, please visit: https://www.teamviewer.com/en/reset-management

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Automatic License Renewal

TeamViewer licenses already include all important updates. You do not have to purchase them separately. This gives you access to new features and enhancements as soon as they are available.

To avoid service interruptions and make your life easier, your license will automatically renew every 12 months from the date of purchase for another 12 months.

Please note: If you want to cancel your license, please submit a ticket at least 28 days before the renewal date.

Customer Portal: You can manage your license in the TeamViewer Customer Portal: https://service.teamviewer.com/

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All About Passwords

Random password: The random password is displayed in the Remote Control tab of the TeamViewer application. This password is intended for spontaneous support sessions.

Personal password: The personal password is set by you. If you create a personal password, you can use it at any time instead of a temporary random password to access a defined computer (Unattended Access).

TeamViewer account password: With your TeamViewer account, you get access to the Computers & Contacts list allowing you to centrally manage all TeamViewer connection partners and devices.

Password to protect your TeamViewer options: Protect your options with a password to prevent changes by other users.

Meeting password: You can set up passwords for spontaneous as well as scheduled meetings. This way, only participants who know the meeting ID and password can attend your meetings.

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Management of Trusted Devices

Manage your trusted devices in the TeamViewer Management Console:

User: As a user, you can manage your own trusted devices and IP addresses in the profile settings. Go to Edit users > Trusted devices.

Administrators: As an administrator of a company, you can manage all trusted devices and IP addresses of your employees. Go to User management > Trusted devices.

As an alternative to authorizing trusted devices, you can enable two-factor authentication for your account. If you use two-factor authentication, you will no longer receive an authorization email if you log in to a device for the first time.

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Unattended Access 

Before setting up Unattended Access with TeamViewer on a device, you should disable the random password on the target device. Open the Extras tab, go to Options > Security > Random password (for spontaneous access) and choose Disabled (no random password).

Now allow Easy Access for your account:

Assign the target device to your TeamViewer Account. Go to Options > General > Account assignment. Enter your credentials in the dialog box. Now you can access this device without a password. You simply need to be logged in to your account.

Only the account to which the target device has been assigned can access it. However, devices for which easy access is enabled can be shared with other users. Using this method, you do not have to enter your credentials to start remote control sessions.

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Security at TeamViewer

IT security is part of our DNA. Our experienced cybersecurity team, in cooperation with internationally recognized experts, ensures the highest security standards for our remote maintenance software and all other solutions.

As a company based in Germany, we act in accordance with European data protection and compliance guidelines. Our data centers and quality management are ISO-certified.

All TeamViewer remote connections are end-to-end encrypted, so no one can see your data – not even us.

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Change Logs

Please visit our Community to view all change logs (English only): https://community.teamviewer.com/English/categories/change-logs-en

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