Free Download

Knowledge Base

Back to support overview

With TeamViewer, you can create remote sessions and provide remote support easily and securely.

This article applies to all TeamViewer Remote users.

The five steps below show how a supporter can provide remote support to the end user.

  1. The supporter creates the session.
  2. The supporter shares the session with the end user.
  3. The end user joins the session by opening the session link or via the session code.
  4. The supporter will be informed that the end user has entered the session and will be prompted to start the session.
  5. The end user will be asked to accept (or decline) the remote session. Once the end user clicks Allow access, the remote session will start.

Step 1: The supporter creates and shares the remote session

To create and share a remote session as a supporter, please follow the instructions below:

  1. Open TeamViewer or sign in via https://web.teamviewer.com/.
  2. Navigate to the Remote Support menu.
  3. Click New session.
  4. Enter a session name.
  5. Share the session with the end user by copying either:
    • The session link
    • The session code
    • Or send an invitation via e-mail with the session link
  6. Click Start.

The waiting room will open until the end user joins the session.

If you wish to start the remote session later, click the dropdown menu and click Create for later.

Step 2: The end user joins the remote session's waiting room

Note: Joining a session does not require a TeamViewer account.

Now that the supporter has shared the session with the end user, the end user can now join the session.

If the end user doesn't have TeamViewer installed (Join via QuickSupport)

End users who do not have the full client installed can join a remote session via QuickSupport. To join a session via QuickSupport, follow the instructions below:

If the supporter sent you an e-mail invite or a session link

  1. Open the e-mail and click on Join session, or open the session link in your browser.
  2. You will be informed that the supporter is waiting for you to join the waiting room and be prompted to download QuickSupport.
  3. Click on For Windows or For macOS, depending on which operating system you use.
  4. TeamViewer QuickSupport will be downloaded.
  5. Once the download has finished, open QuickSupport, accept the terms and conditions, and click Continue.

The end user has successfully joined the waiting room (you can go directly to Step 3).

If the end user has TeamViewer installed

To join a remote session as an end user via the full client, please follow the instructions below:

If the supporter sent you a session code

  1. Open TeamViewer.
  2. Enter the session code the supporter has shared with you within the main interface's Get help section.
  3. Click Connect.

The end user has successfully joined the waiting room (you can go directly to Step 3).

If the supporter sent you an e-mail invite or a session link

  1. Open the e-mail and click Join session, or open the session link in your browser.
  2. You will be prompted to open the link via TeamViewer. Click Open.

The end user has successfully joined the waiting room (you can go directly to Step 3).

Step 3: The supporter starts the remote session

Now that the end user has joined the remote session, the supporter can start it.

To start a remote session, please follow the instructions below:

  1. A pop-up will inform the supporter that the end user has joined the session. To start the remote session, the supporter must click Join session.
  2. The end user will be prompted to accept or decline the remote session. To establish the remote session, the end user must click Allow access.

The remote session has successfully started.