TeamViewer Frontline xAssist Integration with SAP Field Service Management

TeamViewer Frontline xAssist Integration with SAP Field Service Management

Support Field Service Technicians — When and Where They Need It Most

While leading technology solutions, like SAP Field Service Management (FSM), help improve the efficiency of field service operations, many organizations still struggle to provide real-time support for field service technicians — a critical part of end-to-end field service processes.

With the TeamViewer Frontline xAssist integration with SAP FSM, remote experts can connect to field service personnel to provide real-time augmented reality remote assistance through their smart glasses or mobile devices — directly from the FSM dashboard.

When field service technicians need help, remote experts can see exactly what they see through their smart glasses or mobile devices in a live streaming video call. This enables remote experts to visually guide technicians to successful issue resolution, using 3D markers, whiteboard drawings, audio and text instructions, and shared files for reference.

TeamViewer Frontline xAssist extends the capabilities of SAP Field Service Management, enabling organizations to:

  • Improve first time fix rates
  • Boost technician efficiency
  • Reduce repeat visits
  • Minimize travel costs
  • Increase customer satisfaction

TeamViewer for SAP Solution Highlights

null

Augmented Reality Remote Assistance
Provide expert visual guidance for field service personnel with augmented reality remote assistance video calls through their smart glasses or mobile device

null

Seamless Integration
Select an available technician, initiate an xAssist session through the browser, and provide augmented reality remote assistance in real time — all from the FSM dashboard

null

Automatic Call Log Reports
Automatically document every call with detailed reports —including call log connections, as well as image, voice, and media files — all synced and stored in the FSM database

null

Secure, Easy Connectivity
Get fast, reliable, secure connectivity with end-to-end encryption — without requiring VPN or complex coding

null

Improve documentation and ensure highest QA
Achieve accurate and efficient documentation and quality assurance – 100% paperless. Record proof-of-service and inspection findings digitally and hands-free via voice control, virtually erasing input errors.

Key Benefits

  • Support Technicians Anywhere
    Support field service technicians with augmented reality remote assistance from anywhere in the world in real time.
  • Reduce Travel Costs
    Remote experts can visually guide field service technicians in real time from anywhere without having to travel on site.
  • Boost Workforce Productivity
    Reduce task completion time, enabling technicians to resolve more service calls per day — without additional headcount.
  • Increase Customer Satisfaction
    Improve first call resolution rates, reduce machine downtime, and eliminate repeat visits.
  • Improve Knowledge Transfer and Training
    Provide ongoing on-the-job training for field technicians by connecting them with experts that can visually guide them to successful task completion.
Want more? Exclusive deals, the latest news: Our Newsletter!