The Assist AR app for Android requires ARCore in order to make use of augmented reality.

💡Hint: For iOS devices, the technology providing AR is called ARKit.

This article applies to all TeamViewer Assist AR users using an Android device.

ARCore Supported devices

Here you can find the list of Android and iOS devices that support ARCore / ARKit:

ARCore supported devices  |  Google Developers


What happens if your device is not compatible with ARCore?

  • If your device is not supported, you can still use TeamViewer Assist AR on your Android device, but with limited functionality in a compatibility mode. This means you can only use non-permanent 2D annotations instead of annotations with AR.
  • You still have the full set of features

💡Hint: Once your device gets an update and is able to use ARCore, you automatically get the full AR experience with 3D annotations.