This article applies to all TeamViewer users and customers.

TeamViewer Assist AR is a comprehensive, scalable AR solution that caters to every customer, based on their business needs. 

TeamViewer Assist AR offers two different licenses with features and options fitting to these individual needs.

  1. Assist AR Lite
  2. Assist AR Professional

While Assist AR Lite has been designed to be the out-of-the-box AR remote assistance solution for individuals and small teams, Assist AR Professional offers more options catering to the requirements of bigger organizations.

Connections with Assist AR are possible both from desktop to mobile and mobile to mobile.

Assist AR Lite

Fully integrated within the TeamViewer platform, Assist AR Lite is perfect for individuals and small teams and offers the following features and characteristics:

  • For commercial use
  • Unlimited sessions
  • Remote camera sharing
  • HD VoIP
  • Real-time annotations
  • File sharing
  • Real-time information sharing
  • Optical Character Recognition (OCR)
  • Session invites via SMS or Email
  • Session Recording
  • Up to 10 smart glasses support

Assist AR Lite is designed for teams seeking ad-hoc AR-based remote support with an easy-to-use free mobile app that can be downloaded easily from stores like Google Play and App Store. As it is fully standardized, you do not need to worry about customizations or integrations.

If you need advanced features like SSO, or Connection reports, explore Assist AR Professional.

📌Note: Per Expert, one Assist AR Lite license is needed.

Additional Features for Professional are available - please discuss your specific needs with our solution experts. The below list acts as an example and might not reflect all available features:

  • Connection Reports
  • Customer Terms & Conditions
  • Out of the box Integrations for industry-leading platforms - Salesforce, Service Now, and Microsoft Teams
  • Web API
  • Enterprise SDK
  • Conditional Access Router

See more information here:

Augmented Reality Support - Bring Remote Support to a Whole New Level

TeamViewer’s Augmented Reality Solution enables you to fix issues on-site – no matter how far away you are. Learn more about our solution now!


Where to buy or get a quote?

You can buy Assist AR Lite directly via our webshop or you can give our Sales team a call to discuss your needs and know more about Assist AR Lite and Professional.