Knowledge Base

Troubleshooting Partial installations

In some cases, only one of the two required services is installed - usually due to network issues, such as blocked access to Lansweeper’s domains or TeamViewer-specific domains. When this happens, only Patch Management or only Lansweeper may be installed, resulting in reduced functionality and an inconsistent product state.

Depending on which service is missing, the device may appear in some views but not others. That said, the device will still appear in the Asset Management device list if either service is installed. However, some features and views rely on a specific service:

• The device will not appear in the Assets view if Lansweeper is missing.
• The device will not appear in the Patches view if Patch Management is missing, and will also not be available for software deployment.

To resolve a partial installation:

• Ensure TeamViewer version 15.68 or later is installed on the target device.
• Ensure all required network endpoints are accessible.
  • Once the network issue is resolved, the missing Lansweeper service will automatically be re-attempted once per day.
    • Alternatively, a manual reinstallation of the Asset Management client can be attempted as well.