TeamViewer Integration Partner:
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Instantly Add TeamViewer Remote Support Capabilities to ServiceNow for Smarter, More Efficient Workflows
The TeamViewer Remote Support integration enables IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase satisfaction. By introducing an intuitive flow to create and share remote support invitations, Service Desk staff can diagnose and troubleshoot issues quickly.
The consolidated TeamViewer dashboard provides for an efficient way to manage multiple support requests in parallel, thus increasing the productivity of your staff. Finally, with a comprehensive connection report, companies can get detailed information on how TeamViewer is used in their department and assess the improvements in issue resolution.
The TeamViewer Enterprise integration for ServiceNow further enhances the capabilities of the ServiceNow Asset Management Solution by adding the ability to connect and take control of any corporate device in unattended mode within the ServiceNow connected network. Through a centralized access control capability, IT professionals can react promptly to any service quality issue or perform maintenance tasks efficiently from within the ServiceNow platform.
With the latest update, the TeamViewer Enterprise Integration now supports augmented reality connections to field technicians to guide them through any hardware configuration or troubleshooting in the “real world.” Through a see-what-they-see connection and the ability to annotate in the technician’s viewfinder, experts can quickly diagnose the issue and advise on resolution.
* Enterprise Integration only