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Instantly Add TeamViewer Remote Support Capabilities to ServiceNow for Smarter, More Efficient Workflows

With increasingly complex IT services, efficient remote support workflows are crucial for business success. Powering the digital transformation of any size company, ServiceNow enables end-to-end digital workflows for most business processes.

To make work, work even better with more productive digital service workflows, the TeamViewer Remote Support Integration and TeamViewer Enterprise Integration for ServiceNow add embedded remote access and remote control capabilities to support any device within your ServiceNow connected network in real time.

Get the ServiceNow Integration That Fits Your Needs

The TeamViewer Remote Support integration enables IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase satisfaction. By introducing an intuitive flow to create and share remote support invitations, Service Desk staff can diagnose and troubleshoot issues quickly.

The consolidated TeamViewer dashboard provides for an efficient way to manage multiple support requests in parallel, thus increasing the productivity of your staff. Finally, with a comprehensive connection report, companies can get detailed information on how TeamViewer is used in their department and assess the improvements in issue resolution.

The TeamViewer Enterprise integration for ServiceNow further enhances the capabilities of the ServiceNow Asset Management Solution by adding the ability to connect and take control of any corporate device in unattended mode within the ServiceNow connected network. Through a centralized access control capability, IT professionals can react promptly to any service quality issue or perform maintenance tasks efficiently from within the ServiceNow platform.

With the latest update, the TeamViewer Enterprise Integration now supports augmented reality connections to field technicians to guide them through any hardware configuration or troubleshooting in the “real world.” Through a see-what-they-see connection and the ability to annotate in the technician’s viewfinder, experts can quickly diagnose the issue and advise on resolution.

TeamViewer for ServiceNow Solution Highlights

Cross-Platform Remote Support

Get cross-platform remote access and remote control to support devices across Windows, OSX, Android, and iOS.

Consolidated Service Queue View

Streamline workflows and work on multiple issues at the same time with a merged view of all active online sessions.

ServiceNow Agent Workspace Support

Create remote control and Assist AR sessions out of your customized ServiceNow Agent Workspace with all the TeamViewer functionalities provided in the integration.

TeamViewer Assist AR Support

Create and share Assist AR sessions seamlessly via email or SMS from within the ServiceNow platform, enabling you to guide a customer or field technician through a hardware issue or maintenance task.

Remote Onboarding

Reduce errors and service calls by guiding employees to configure and use corporate applications in real time, without compromising the security of corporate data.

Attended & Unattended Remote Access*

The TeamViewer integration provides the ability to make both attended remote control connections to employee devices for troubleshooting and unattended access to corporate hardware assets.

Enhanced Asset Management*

Seamlessly enroll and remotely control enterprise devices on demand from a dedicated asset inventory console, enhancing asset management capabilities.

Customized Integration Workflow*

Centrally enroll or decommission corporate assets, manage user roles, and create email templates tailored to your enterprise workflows.

* Enterprise Integration only

Key Benefits

  • Diagnose and resolve internal and external customer issues swiftly and efficiently
  • Increase agent productivity
  • Minimize downtime of business-critical corporate assets
  • Enable subject matter experts to efficiently guide field technicians through service and maintenance tasks
  • Easy to understand for new hires or contractors
  • Enable remote experts to guide field technicians through hardware service and maintenance tasks

How It Works

Getting Started with TeamViewer for ServiceNow.

Login to the integration app
with a licensed TeamViewer account

Add the TeamViewer integrated
components to the desired
ServiceNow consoles by following
the steps described in the configuration instructions on this page

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