TeamViewer Integration Partner:
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By Integrating TeamViewer with ServiceNow, You Can Optimize Communication Between Users and Your Service Desk Staff and Extend ServiceNow’s Asset and Field Service Management Solutions
The TeamViewer Remote Support integration enables IT departments and support agents to optimize communication with internal or external users to improve efficiency and increase satisfaction. By introducing an intuitive flow to create and share remote support invitations, Service Desk staff can diagnose and troubleshoot issues quickly.
The consolidated TeamViewer dashboard provides for an efficient way to manage multiple support requests in parallel, thus increasing the productivity of your staff. Finally, with a comprehensive connection report, companies can get detailed information on how TeamViewer is used in their department and assess the improvements in issue resolution.
The TeamViewer Enterprise integration for ServiceNow further enhances the capabilities of the ServiceNow Asset Management Solution by adding the ability to connect and take control of any corporate device in unattended mode within the ServiceNow connected network. Through a centralized access control capability, IT professionals can react promptly to any service quality issue or perform maintenance tasks efficiently from within the ServiceNow platform.
With the latest update, the TeamViewer Enterprise Integration now supports augmented reality connections to field technicians to guide them through any hardware configuration or troubleshooting in the “real world.” Through a see-what-they-see connection and the ability to annotate in the technician’s viewfinder, experts can quickly diagnose the issue and advise on resolution.
Consolidated View of Service Queue for Increased Productivity
IT workers need to respond to issues in a fast and efficient manner, and this means juggling many requests in parallel. The TeamViewer integration allows the supporter to have a merged view of all active online sessions to work on multiple issues efficiently.
Attended Remote Access
Troubleshoot technical issues for employee-attended devices anytime, from anywhere and guide employees real-time on how to configure and use corporate applications.
Tailor the Integration Flow to Your Company’s Needs
With the ability to create and manage email templates, enroll, or decommission corporate assets and manage users’ roles centrally, the TeamViewer integration allows administrators to easily manage who has access to the functionality and make sure the flow aligns with the company’s processes.
TeamViewer Pilot Support*
Create and share Pilot sessions seamlessly via email or SMS from within the ServiceNow platform to guide a field technician through a hardware issue or maintenance task.
Unattended Remote Access*
Troubleshoot technical issues for unattended enterprise hardware assets anytime, from anywhere
* Enterprise Integration only