Background
The Mercedes-AMG PETRONAS Formula 1 Team has already been successfully using TeamViewer as the de facto support platform across its racing operations, such as for the efficient running of tests and labs at its Brackley facility. Now the team leverages the solution to its Esports team, which is based at the Formula 1 team’s headquarters in Brackley.
Challenges
In the past, support usually was provided in the form of a video call looking for a solution to the problem. With the move to the new Esports training center, the Mercedes-AMG PETRONAS Esports Team set out to find a system that would allow them to connect to the gaming PCs seamlessly, quickly and as invisibly as possible to the Esports driver – when every millisecond counts in the race.
Solution
TeamViewer Tensor’s secure remote access connectivity enables the Mercedes-AMG PETRONAS Esports Team to access and manage the gaming PCs in the Esports room, which are connected to their rigs, from any device without impacting Esports drivers’ performance. During a virtual Grand Prix, the Esports engineers can connect to the gamer’s computer in milliseconds and clear the glitch, with minimal interruption to the driver.
James Vowles Motorsport Strategy Director at Mercedes-AMG PETRONAS Formula 1 Team
“TeamViewer gives us a foundation in the virtual world to compete for race wins and make sure our drivers have the best possible support when it matters most.”
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