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Solve any IT problem remotely

The success of many companies depends on smoothly functioning IT systems. With TeamViewer as your support platform, you can offer your customers and employees the best support at any time and from anywhere — secure, compatible, powerful.

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Good IT support shouldn’t be taken for granted. Besides meeting service levels, a lot depends on the right software. Security, compatibility, performance, and user-friendliness are crucial when choosing a solution. With us, you not only gain the fundamentals, but also additional features and functions in IT support.

IT support for employees, partners, and customers

Hardware errors, bugs in operating systems, or the failure of entire infrastructures: your customers, partners, and employees are always dependent on fast, straightforward IT support. With TeamViewer, you can support users immediately from a distance — without travel or complicated set-up.

  • Ad-hoc support for customers and employees, even without software installation
  • Waking up, rebooting, and updating devices remotely
  • Invite multiple support staff to an ongoing remote session

Support suite for IT service providers

IT service provider customers expect fast expert support and smooth IT operations around the clock. With TeamViewer as your support and remote management solution, you manage devices, systems, and services from a central dashboard.

  • Your own branding on support applications in end-user use
  • Dynamic management of service cases and forwarding of automatic assignments to your team
  • Clear connection logs as a basis for invoicing

Remote support for iOS and Android users

Maintaining iOS and Android devices remotely

We support mobile devices from all major manufacturers and allow you to remotely control payment terminals, digital dashboards, or other Android-based commercial devices (add-on required).

  • Establish mobile-to-mobile connections and provide support on the move
  • Chat with users, remotely control processes on a target device, or take screenshots
  • Screen sharing for iPhones and iPads

  • Secure

    ID and password

    Securely connect to any device. You just need the TeamViewer ID and a randomly generated password from the user.
     

    Encryption

    All TeamViewer connections are end-to-end encrypted. No one who shouldn’t can see the content of the connections, not even us.
     

    Granular rights management

    Use TeamViewer’s conditional access to control access rights to devices across your entire organization (requires Tensor license).

  • Compatible

    Best OEM support

    Benefit from remote access to any Android device, regardless of the manufacturer, as well as screen sharing for iPhones and iPads.
     

    Support for Chrome OS

    Support users of Chromebooks, for example in the educational sector, quickly and easily with TeamViewer.
     

    Headless devices

    No screen? No problem! TeamViewer also allows you secure remote access to headless devices, for example servers.

  • High performance

    Fast file transfer

    The TeamViewer platform enables secure and fast file transfer. Thanks to compression capabilities, even large files are no problem.
     

    Stable connections

    Even in environments with low internet bandwidth, we offer stable connections and the best possible transmission quality.
     

    First-class user experience

    Fast connection set-up, high transmission speeds, and superior picture quality ensure a first-class user experience.

For large companies

TeamViewer Tensor

TeamViewer Tensor is your 360° cloud-based remote connectivity solution for all PCs, phones, headless devices, OT machinery, and embedded platforms in your enterprise — both on-site and across the globe.

Feature highlights

  • Control center

    The Management Console is the web-based control center of your TeamViewer account.

  • TeamViewer integrations

    Integrate TeamViewer with your key business applications.

  • Centrally rolled out in minutes

    Deploy TeamViewer on hundreds or thousands of devices at once.

  • Unsupervised remote access

    Set up permanent access and connect to devices remotely at any time.

  • Screen sharing for iPhones

    Share screen content from iPhones and iPads live with IT support.

  • Solving problems together

    With multi-user support, you can invite partners or experts to an ongoing remote session.

Customer success story

Philips

B2B division uses TeamViewer for remote maintenance of advertising and information systems.