Freshworks

Standard & Enterprise Integration

TeamViewer Integration Partner:

Freshworks

Supercharge your support with remote access and control across devices and platforms

The increasing complexity of providing technical support to internal employees and external customers poses a tremendous challenge to IT and support departments around the world. The TeamViewer integration for Freshservice, Freshdesk, and Freshdesk Messaging empowers IT administrators and customer support specialists to:

  • Access and control corporate devices remotely and securely
  • Provide efficient IT services for internal employees
  • Troubleshoot technical issues to reduce downtime

Works with TeamViewer Corporate
as part of the Standard Integrations Package

Works with TeamViewer Tensor
as part of the Enterprise Integrations Package

TeamViewer for Freshworks Solution Highlights
Fast Remote Support

Fast Remote Support

Resolve technical issues faster by remotely accessing and controlling any employee or customer device.

Real-time Employee Training

Real-time Employee Training

In Freshservice, remotely onboard and show employees how to use corporate applications with real-time screen sharing.

Cross-Platform & Device Compatibility

Cross-Platform & Device Compatibility

Provide secure, instant remote support for Windows, MacOS, Chrome OS, iOS, and Android devices.

Seamless Plug & Play Integration

Seamless Plug & Play Integration

Download and connect with Freshworks instantly. No configuring, coding, or training required.

Cross-Channel Functionality

Cross-Channel Functionality

Start remote support sessions directly from your Freshdesk system or during a Freshchat session.

Augmented Reality Remote Assistance

Augmented Reality Remote Assistance

Send a TeamViewer Assist AR SMS session invite to connect to an on-site technician’s viewfinder, enabling remote experts to guide field technicians through hardware service and maintenance tasks.

Your benefits

  • Increase employee productivity and decrease downtime for business services
  • Reduce incident resolution time by remotely accessing and fixing employee and customer devices on demand
  • Protect corporate data with a GDPR-compliant, end-to-end encrypted solution

How It Works

Getting Started with TeamViewer for Freshworks
1

Download the applicable TeamViewer integration apps for
Freshservice, Freshdesk, or Freshdesk Messaging from the Freshworks Marketplace.

2

Log in with your TeamViewer licensed account credentials.

3

Follow these easy steps and you’re good to go!

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