Background

Components with simple geometries are history in many industries: With advancing technology development, the trend is moving towards individual, complex shapes. This results in challenges for the manufacturing industry, which they can only meet with solutions from special machine construction. ALOtec builds such special systems for robot supported laser applications in machine, mould and tool construction. Laser hardening, laser cladding and laser welding can be used to produce complex shapes with optimum hardness and wear protection properties and can also repair worn components.

The special features of the unique machine construction create challenges in support and service for the company. In order to save time and costs while effectively helping customers, ALOtec relies on TeamViewer.

Challenges

ALOtec plants are installed all over the world. When it came to service and support on an international level an efficient solution was needed.

  • Misunderstandings in telephone support for complex problems
  • High time expenditure for travel
  • Lack of overview of the customer‘s entire plant can make it difficult to find solutions

Solution

With TeamViewer, ALOtec service technicians can remotely access the plant and directly view and adjust plant parameters. With the Augmented Reality (AR)-based app TeamViewer Assist AR, the customer and the ALOtec support have a shared view of the situation.

Results

More exact picture of the situation at the customer‘s site than with classical support

Faster and more accurate diagnosis and troubleshooting

Time savings of up to two hours per service case and cost savings of up to ten percent

Clemens Kuhn Senior Executive, ALOtec Dresden GmbH

“By using TeamViewer and TeamViewer Assist AR we were able to shorten our reaction time significantly.”

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Are you interested in remote access solutions? We are happy to explain our approach.

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