New Features Added to TeamViewer Integration with ServiceNow

Press release 02.07.2020

New Features Added to TeamViewer Integration with ServiceNow

New integration enhancements provide improved IT asset and operational management for large organisations

TAMPA BAY, Fla., July 2 , 2020 – TeamViewer®, a leading global provider of secure remote connectivity solutions, announced new integration capabilities with ServiceNow, available in the ServiceNow Store. The integration was initially introduced in 2016 and has been expanded upon, offering deeper and broader functionality, which now includes several enhancements aimed at improving IT asset and operational management for larger or complex organisations.

The TeamViewer Remote Support Integration with ServiceNow enables IT departments and support agents to optimise communication with internal or external users to improve efficiency and increase customer satisfaction.  The consolidated TeamViewer Dashboard provides an efficient way to manage multiple support requests at the same time, detailed reporting on how TeamViewer is used and the ability to also connect and take control of any device within the ServiceNow connected network in attended or unattended mode.

Key enhancements include:

  • Support for unattended remote control to corporate assets managed by ServiceNow
  • Ability to mass provision many devices programmatically for remote control, through ServiceNow CMDB (Configuration Management Database)
  • Central control of unattended access privileges with new security roles introduced
  • Automatic linking of CMDB items in any ServiceNow Task to enable one-click unattended remote control from any component the Asset is referenced (e.g. Incidents)
  • Detailed central connection reports
  • For more information, please click here.

“We offer our customers the ability to connect to end-user devices to trouble shoot an issue within the ServiceNow platform, but now also through the same screen have one-click access to unattended corporate devices,” say Alfredo Patron, executive vice president of business development at TeamViewer.  “Our newly enhanced asset management also makes monitoring and IT maintenance tasks much more easily accomplished with automation and mass provisioning.”

Authorised administrators can easily deploy the TeamViewer integration with ServiceNow company-wide in just a few small steps, enabling remote support for all types of managed end-user and corporate end points directly from within the ServiceNow dashboard.

To leverage this integration, organisations will need a ServiceNow license and a compatible TeamViewer plan.  For more information, go to https://www.teamviewer.com/en-us/integrations/servicenow/.

About TeamViewer

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. Although TeamViewer is free of charge for private use, it has more than 500,000 subscribers and enables companies of all sizes and from all industries to digitalize their business-critical processes through seamless connectivity. Against the backdrop of global megatrends like device proliferation, automation and new work, TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally. In 2019, TeamViewer achieved billings of around EUR 325 million. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at www.teamviewer.com.

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