Press release 05/21/2015

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Press & media representative

Axel Schmidt

Phone: +49 (0) 7161 60692 395
E-Mail: press (at) teamviewer.com

TeamViewer Speeds up Support for Android Devices

Optimized version of TeamViewer’s QuickSupport app facilitates efficient mobile device support

 

Tampa, Fla., May 21, 2015 – TeamViewer®, a leader in desktop sharing and online collaboration software, has today released an optimized version of its QuickSupport app. This optimized app comes with major performance improvements, which renders technical remote support to android devices from any Windows computer much faster and efficient. Owing greatly to the optimization of multi-core processors remote connection to mobile devices is up to 3 time faster than before. Furthermore, this new app reflects the strategic significance TeamViewer assigns to IT-mobility as it embodies the company’s determination to supply the fastest and most comprehensive tools for mobile support.

Here are some highlights and updated features which are incorporated in the QuickSupport app:

Smart Quality Settings: Thanks to the smart quality settings, speed and quality are automatically adjusted to enable the best possible remote control experience. The optimized speed ensures that even remote access to devices with low connection to be carried out at a high speed. The adaptable quality guarantees that no aspect suffers during the remote control connection.

Easy to use: The improved user interface ensures quick and easy remote control sessions. Supporters can therefore immediately kick off remote support of the mobile devices as soon as it is connected with no waiting time. The QuickSupport app automatically minimizes when a remote support session commences.

Visibility: The new remote support window with device frame is embedded into the dashboard, rendering all actions to be carried out clearly visible and ensuring instantaneous reaction from both sides.

The general look and feel for remote control of mobile devices has been improved to give supporters the feeling as if they were working directly on the remote mobile device. With the updates on the QuickSupport app, screen sharing is now possible for all Android 5.0 devices (including Google Nexus). Furthermore, many other features have been improved making remote support on Android devices a more interactive experience than before. The optimized version is available for all Android mobile devices. In order to access these optimized options, the Windows computer is required to be updated with the TeamViewer full version.

The TeamViewer QuickSupport app enables remote control of mobile devices making trouble-shooting quick and easy. Thanks to this app, supporters can control mobile devices remotely, enabling them to see exactly what the mobile device user is seeing. Other features available with the QuickSupport app include an enhanced dashboard view, the ability to kill processes on the mobile device remotely, retrieve files from and transfer files to mobile devices and also push settings like e-mail account, Microsoft Exchange account, and Wi-Fi settings to Android and iOS devices all from a workstation.

For more information on support for mobile devices using TeamViewer please visit the TeamViewer website: https://www.teamviewer.com/products/mobile-device-support.aspx

 

About TeamViewer

Based and founded in Göppingen in 2005, TeamViewer is fully focused on the development and distribution of high-end solutions for online communication, collaboration and remote monitoring of IT systems. Available in over 30 languages and with more than 200 million users worldwide, TeamViewer is one of the world’s most popular providers of remote control and online meeting software. airbackup, a cloud-based backup solution, and ITbrain, a remote monitoring and IT asset tracking solution, complement TeamViewer’s product portfolio.

For more information, visit: www.teamviewer.com

TeamViewer GmbH
Jahnstr. 30
73037 Göppingen