Knowledge Base

Security

• Manage access for users in your company - Granular Access Management to protect devices 
• Fundamental Security overview - 256 bits AES encryption
• Trusted Devices
• Two-factor authentication
• Block and allowlist

Platform Coverage

• Provide attended remote support
• Support for mobile devices - Connections From Mobile to Mobile Devices
• Supported operating systems for TeamViewer Remote
• Use TeamViewer (Classic) on headless systems
• Web app

Remote Access & Remote Work

• TeamViewer VPN
• Provide unattended remote support
• Use remote printing
• TeamViewer Black Screen
• Wake up a device remotely (Wake-on-LAN)
• Ports used by TeamViewer
• Use Multi-Monitor Support

Remote administration and support

• TeamViewer Remote Session Toolbar on Windows - VoiP, Video, Chat during remote control session
• Switch sides
• Open a file transfer session - File Transfer 
• File transfer queuing
• Service Queue - Service Queue with TeamViewer Remote

• QuickSupport
• Assign service cases to other technicians
• Service case creation per hour (Default: 60)
• Service case notifications
• Service case chat
• Service case reporting
• Customer Satisfaction Rating
• SOS Button
• Install TeamViewer Host via the QuickSupport module
  • Control UAC during a TeamViewer session
    
• Terminal server support (connect into user sessions)
• Use TeamViewer (Classic) on Windows servers
• Record and playback remote sessions
• Connection reports
• Create Charge Rates

User and Device Management

• Mass deployment
  • Deploy TeamViewer on Device Groups via Microsoft Endpoint Manager
  • Mass deployment on Windows - Overview
• Device Management
• Managed Devices - General information
• Device groups explained
• TeamViewer modules
• Licensed users (number depends on license)
• Number of licenses manageable with one account
• Dedicated Connection Groups
• Find nearby contacts
• Group sharing Share groups
• (Device) Policies – number of policies (Default: 60)
• Set device Policies via API - TeamViewer API
• User management - Managed Users
• Custom Device Information
• Create Groups & Subgroups for Computers & Contacts list - Device Groups
• Company Address Book

Enhanced function for large enterprises

• Conditional Access Router - Standard Conditional Access Router includes 1 router, up to 100 parallel sessions (more parallel sessions available with additional Router)
• Restrict/allow access for a specific time slot
• Auditability (Audit log and API)
• Security Key Redirection
• Hide functionalities in Full and Host client
• Single Sign-On (SSO)
  • Single Sign-On for Active Directory Federation Services (ADFS)
  • Single Sign-On for Azure Active Directory
  • Single Sign-On for Centrify
  • Single Sign-On for G Suite
  • Single Sign-On for Okta
  • Single Sign-On for OneLogin
  • Disable Account activation emails for Single Sign-On
• Activate your Remote worker(s)

Software integrations

• Microsoft Entra ID Integration - SCIM Configuration
• TeamViewer API
  • Web API rate limit - 48.000 requests per 24 h
• Web Chat SDK
• FreshService Integration - Installation and User Guide
• Zendesk Chat Integration - Installation and User Guide
• Zendesk Support Integration - Installation and User Guide
• JIRA Integration - Configuration Guide
• ServiceNow Integration - TeamViewer Remote Support
• Microsoft Dynamics Integration - Installation and User Guide
• Jamf Pro Integration - Installation and User Guide
• Active Directory Connector (AD Connector)
• REACH API

Service

• Manage your subscription via the Customer Portal
• Support via phone
• Support via support request (ticket)