Knowledge Base

Scripts

Allows execution of remote scripts during the session.

Hint: For more information about how to execute scripts, please read this article: Execute scripts remotely.

Note: The feature Scripts requires a license.

Lock

Offers multiple options to affect the current user on the remote machine:

• Lock now locks the remote computer immediately.
• Lock on session end is checked, the device will be locked at the end of the TeamViewer session.
• Sign out on remote computer signs the current user logged into the remote machine out, bringing the session back to the login screen.

Remote Reboot

Reboots the remote computer immediately. You can choose between

• Reboot and
• Reboot in safe mode 

Send Ctrl + Alt + Del

Sends Control/Alt/Delete command to the remote machine, allowing access to Task Manager and other services.

Clipboard

Offers access to the shared clipboards in a TeamViewer session:

• Paste as keystrokes pastes your clipboard content into the remote device as simulated keystrokes.
• Sync clipboards automatically syncs clipboard content both ways.
• One-time send to remote only sends the last copied item from the local device to the remote device.
• One-time receive from remote only sends the last copied item from the remote device to the local device.

More information on the clipboard feature can be found here.

Send key combinations

Forwards key combinations (such as Win+E, Ctrl+P, etc.) to the remote device, allowing the use of all keyboard shortcuts remotely.

Direct keyboard mode

Forwards every key press directly to the remote device without translating keyboard layouts. This ensures more predictable input, especially for applications that rely on precise or long key presses.
Read more about this feature here.

Disable remote input

Disables the remote device's keyboard and mouse, preventing interruption during maintenance work or other remote connection needs.

Show black screen

The remote computer's screen gets immediately hidden by the TeamViewer security image.

 Note: The feature Show black screen requires a license.

Information

• Remote System Information Hardware/OS information, similar to what is found in the Extended Remote Device Dashboard

• Connection Information Information related to the current connection between the two devices 
  • Duration of connection
  • Display resolution
  • Remote partner's TeamViewer version
  • Local and Remote Fingerprint
• Session Information shows which of the following settings applies to this session
  • Connect and view remote screens
  • Transfer files
  • Establish VPN connections
  • Control remote computers
  • Control the remote TeamViewer
  • Lock the remote keyboard and mouse
  • File transfer using the file box
  • Use TeamViewer Printing
  • Execute scripts
  • Switching sides

Remote Update

• Installs the latest version of TeamViewer on the remote device if an update is available.

Hint: For more information on how to update TeamViewer, please see the following article: Update TeamViewer.

• Monitors as individual windows to view the remote device's separate monitors on separate tabs in the same remote control window.

Hint: For more information on how to view multiple monitors with TeamViewer, please see the following article: Use multi-monitor support

Screen Resolution

Change the current screen resolution of the remote device.

Note: Available resolutions depend on the remote device's current options. TeamViewer cannot provide any resolutions not currently provided by the remote device's hardware/OS.

Hide Wallpaper

Replaces the remote device's wallpaper with a blank black overlay.

Show remote cursor

The mouse cursor of the remote computer will also be visible to the controller during the connection.

Refresh screen

Sends a request to update the graphics display of the remote device. It can help if the screen appears frozen in the connection or many tasks are running on the remote machine.

Select screen content

• Select single window: Instead of viewing the entire display of the remote device, view a single screen or app. When selected, a crosshair appears to select the desired window to focus on.
• Select whole desktop: View the entire display of the remote device instead of focusing on a single window or app.

Show sessions in tabs

When connected to multiple devices, each connection appears as a separate tab in the same TeamViewer window.

This provides useful information about the remote device:

1. The total number of processes running on the remote device
2. The Performance of the device
3. Disk health information
4. Security information
5. Session information
6. Device information
7. System environment

Use TeamViewer Printing

Enables remote printing.

Hint: The print driver must be installed to use remote printing with TeamViewer. For more information about remote printing, please see the following article: Remote printing with TeamViewer.

Note: The feature TeamViewer printing requires a license.

VPN

Enables the TeamViewer VPN. 

Hint: The VPN driver must be installed to use TeamViewer VPN. For more information about the TeamViewer VPN, please see the following article: About TeamViewer VPN.

Note: The feature TeamViewer VPN requires a license.

Save screenshot

Creates a screenshot of the current display of the remote device. After taking a screenshot, you can select how to proceed with it:

• Save as...
• Copy to clipboard
• Cancel

Start recording

• Start
• Pause
• Stop and save recording

Note: If the Record partner's video and VoIP is checked (Settings ➜ Device's settings ➜ Remote Control ➜ Session settings ➜ Outgoing connections), a prompt will appear asking the remote device to allow their camera and microphone to be recorded. If no confirmation is given, the recording will still begin, but not contain the remote device's video or VoIP.

Leave note

Opens the note function.

Note: The note will still be displayed to the customer even after closing the remote control session.

Scripts

Allows execution of remote scripts during the session.

Hint: For more information about how to execute scripts, please read this article: Execute scripts remotely.

Note: The feature Scripts requires a license.

Lock

Offers multiple options to affect the current user on the remote machine:

• Lock now locks the remote computer immediately.
• Lock on session end is checked, the remote device will be locked at the end of the TeamViewer session.
• Sign out on remote computer signs the current user logged into the remote machine out, bringing the session back to the login screen.

Reboot

Reboots the remote computer immediately. You can choose between

• Reboot and
• Reboot in safe mode 

Note: The reboot function is not yet supported on macOS and is currently under development.

Clipboard

Offers access to the shared clipboards in a TeamViewer session:

• Paste as keystrokes pastes your clipboard content into the remote device as simulated keystrokes.
• Sync clipboards automatically syncs clipboard content both ways.
• One-time send to remote only sends the last copied item from the local device to the remote device.
• One-time receive from remote only sends the last copied item from the remote device to the local device.

More information on the clipboard feature can be found here.

Send key combinations

Forward key combinations (e.g., Command+P, Command+O) to the remote device, allowing the use of all keyboard shortcuts remotely.

Disable remote input

Disables the remote device's keyboard and mouse, preventing interruption during maintenance work or other remote connection needs.

Show black screen

The remote computer's screen gets immediately hidden by the TeamViewer security image.

 Note: The feature Show black screen requires a license.

Connection information

Displays technical details about the current session connection.

Remote Update

Installs the latest version of TeamViewer on the remote device if an update is available.

Hint: For more information on how to update TeamViewer, please see the following article: Update TeamViewer.

Scaling

• Best fit provides a balance between the remote device's and local device's current display settings.
• Scaled stretches the remote device display to get the best viewing size on the controller computer.
• Original displays the current screen resolution of the remote device.

Note: If there is a large difference between the two devices, the remote screen may appear too large or too small to view correctly when set to Original.

Quality

• Auto select automatically calculate the best balance between Optimize quality and Optimize speed.
• Optimize speed optimizes the fluidity of the remote session, allowing for a more responsive control.

Note: The graphic quality of the remote session may be negatively affected when using Optimize speed.

• Optimize quality optimizes the graphic quality of the remote session, allowing for a more accurate display of the remote device's graphics.

Note: The connection fluidity of the remote session may be negatively affected when using Optimize quality.

• Custom settings you can set your own settings for
  • Colors
  • Quality
  • Fast video streaming

Note: To set the user-defined optimization settings, click Edit custom settings.

Monitors

• Switch between remote device's monitors by clicking the monitor number.

• Monitors as individual windows to view the remote device's separate monitors on separate tabs in the same remote control window.

Hint: For more information on how to view multiple monitors with TeamViewer, please see the following article: Use multi-monitor support

Screen Resolution

Change the current screen resolution of the remote device.

Note: Available resolutions depend on the remote device's current options. TeamViewer cannot provide any resolutions not currently provided by the remote device's hardware/OS.

Hide Wallpaper

Replaces the remote device's wallpaper with a blank black overlay.

Show remote cursor

The mouse cursor of the remote computer will also be visible to the controller during the connection.

Refresh screen

Sends a request to update the graphics display of the remote device. It can help if the screen appears frozen in the connection or many tasks are running on the remote machine.

Select screen content

• Select single window: Instead of viewing the entire display of the remote device, view a single screen or app. When selected, a crosshair appears to select the desired window to focus on.
• Select whole desktop: View the entire display of the remote device instead of focusing on a single window or app.

Show sessions in tabs

When connected to multiple devices, each connection appears as a separate tab in the same TeamViewer window.

This provides useful information about the remote device:

1. The total number of processes running on the remote device
2. The Performance of the device
3. Disk health information
4. Security information
5. Session information
6. Device information
7. System environment

Activate TeamViewer Printing

Enables remote printing.

Hint: The print driver must be installed to use remote printing with TeamViewer. For more information about remote printing, please see the following article: Remote printing with TeamViewer.

Note: The feature TeamViewer printing requires a license.

Start recording

• Start
• Pause
• Stop and save recording

Note: If the Record partner's video and VoIP is checked (Settings ➜ Device's settings ➜ Remote Control ➜ Session settings ➜ Outgoing connections), a prompt will appear asking the remote device to allow their camera and microphone to be recorded. If no confirmation is given, the recording will still begin, but not contain the remote device's video or VoIP.