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Generate and use session summaries

Last Modified: Aug 4, 2026

Session Insights is an AI-powered feature that generates concise summaries of TeamViewer sessions.

This article applies to Business, Premium, Corporate, Tensor, and TeamViewer ONE customers running Windows and macOS on their devices.

Once Session Insights is enabled, you can use the following features and actions.

Start, stop, and save a session summary during an outgoing session

Remote side user experience

Once configured as described above, Session Insights can be generated for outgoing connections. Note that by default, the user on the remote side will see a pop-up at the beginning of the session. The user will allow a session summary to be generated by clicking on the Allow access button.

Users can modify the default behavior using Access control settings.

To open the Access control settings:

  1. Click Settings (⚙) in the top-right corner of the interface.
  2. Go to the Device section and click Advanced settings, then Open advanced settings, and scroll down to Advanced settings for connections to this computer.
  3. Set Access control to Custom settings, then click Configure.

At the bottom of the pop-up page, you will find Session Insights logging in. By default, it comes with the setting After confirmation.

  • Allowed will no longer require user confirmation for Session Insights in the future.
  • Denied will always reject logging the session.
  • After confirmation is the default setting, which will show a pop-up at the beginning of every session.

How to access the summary of remote sessions

Generated session summaries are available in the Automation & Insights menu.

To access the summaries, please follow the instructions below:

  1. Sign in with your TeamViewer account via 
    TeamViewer web or via the TeamViewer full client.
  2. Click Automation & Insights.
  3. Within the Smart data section, go to Session Insights.

All session summaries will be listed in the section Session summaries at the bottom of the screen.

The system will automatically assign issue types and the applications involved in the sessions and generate an overview in the respective sections at the top of the interface.

Opening a session summary displays its contents and available actions.

Tia traces

When Tia is active during a session, the session summary includes a detailed record of the actions performed during the session. In addition to the standard summary, you can view each step Tia performed, the action taken, and the result.

For actions performed automatically by Tia, the trace also shows your approval, the executed code, and the system response. This information helps you review how an issue was diagnosed and resolved.

Where to find it: Open a session summary from the Session summaries list. The trace details are displayed within the session summary. There is no separate audit log.

Note: Tia traces are only available for sessions where Tia was active and Session Insights is enabled.

How to export session summaries

To export session summaries, please follow the instructions below:

  1. Sign in with your TeamViewer account via 
    TeamViewer web or via the TeamViewer full client.
  2. Go to Automation & Insights.
  3. Within the Smart Data section, go to Session Insights.
  4. Select the session summary you want to export and click the Export button.
  5. Select the desired format and language and click Export.

You have successfully exported and downloaded your session summary. 

Create remediation scripts from Session Insights

Use Session Insights to create SCALE remediation scripts from verified troubleshooting steps captured during a session. This helps convert recurring resolutions into reusable automation workflows.

For instructions on creating, editing, and running SCALE remediation scripts, see Create remediation scripts from Session Insights.