Knowledge Base

FAQ

What is the Remote Access license? And what is the difference between Remote Access and TeamViewer core licenses?

• Remote Access license is a low-price, high-value solution for specific use cases like Remote Access or Remote Work.
• Visit the Remote Access license information page for more information.

Can I talk to the TeamViewer support team? How to contact TeamViewer support

• Please raise a ticket with a licensed account on the TeamViewer Support Portal.
• Or kindly visit the TeamViewer Community Licensing support board for possible solutions.
• Telephone support is not included in the Remote Acces license.

I have paid my Remote Access license, but no confirmation email and no license received; what should I do?

• The first email immediately after purchase is the email that contains the activation link - this is sent prior to the invoice, as the invoice may take up to 24 hours to generate. We kindly ask for your patience and check your email inbox and spam folder in the meantime.
• Visit the TeamViewer Community Licensing support board for possible solutions.

How do I activate the Remote Access license?

• Kindly check out more information on How to activate your Remote Access license.

I have activated the Remote Access license on my account, but I cannot use it. Why?

• Please log in to your licensed account.
• Check the TeamViewer version – ensure the latest version is installed on both sides.
• Complete the activation on endpoint devices.
• Check whether a company Profile is attached to the licensed account- Log in to TeamViewer (Classic) Management Console. 
  • If you have created a company profile, please delete the company profile in the Management Console by clicking on your name in the upper right corner ➜ Administer [your company profile name] ➜ under General ➜ Click (Remove all users and) delete company ➜ click Save ➜ Read the following warning and confirm that you are aware that this process cannot be undone ➜ click Delete company.
    • All selected users have been removed from the company, and your company has been deleted. 
    • You can now use your Remote Access license.
• Kindly check out more information on How to activate your Remote Access license.

How many devices can I connect to?

• Remotely access 3 devices. Also, you can purchase 3 additional endpoint devices anytime. For more information, please read this page here.

How many device resets do I get?

• Check out more information on the Remote Access announcement

I have purchased the Remote Access license. Can I upgrade to another TeamViewer license?

• Yes, contact TeamViewer Sales Team, and they will be happy to assist you.

I have purchased a Remote Access license. Can I use the Remote Access plan and another license at the same time?

• No, the Remote Access license and other licenses should be activated on separate accounts and used separately.

Which version of TeamViewer should I use Remote Access on?

• It's compatible with every operating system capable of running TeamViewer 15.
• Check out more information on Which operating systems are supported?

Which operating system is compatible with the Remote Access license?

• Remote control sessions from PC and mobile devices.
• No connection to mobile devices.
• Check out more information on Which operating systems are supported?. 

Can I use Remote Access to connect to the customized module?

• No, Remote Access license can only connect to standard modules.
• Please download and install the latest version of TeamViewer.

What other features come with Remote Access license

• Remote printing, enable black screen, and more.
• Check out more on the Remote Access license information page.